Recent Reviews from Mercedes-Benz of Ft. Lauderdale

Kaij Wilder in Sales and Gaston from their Fast Lane made it go from No Deal, to thank you very much! When we arrived to pick up the car we noticed a scratch and small dent that wasn't in the pictures that Kaij sent me. So we were very disappointed. Kaij is a true professional. He knew that my wife and I were upset, but he said, let's take it for a drive and then talk about it. The BMW 435i was beautiful, except for said scratch and dent, but it was in excellent mechanical condition. Their dealership went through the car very well, putting new tires on, did a brake job, oil change, etc. We surmised that something must have hit the car during or after the final washing and detailing of the car. Stuff happens. We get that. Instead of us driving my wife's Lexus back to GA, Kaij spoke to his manager and came back to us and said, we can fix it for you. I was skeptical, having worked in a body shop 30 years ago. So I asked Kaij for us to go speak to the guy that would be doing the work. Gaston, Kaij, my wife and I talked it over while looking at the damage. This scratch needed to be sanded out, painted and then the quarter panel needed to be blended in with clear coat. Gaston and I both agreed on what needed to be done, but we were really impressed that at 5pm, Gaston said he could have the car fixed and ready to go by 3pm the next day. I assumed they already had a full schedule of work for the week, so I asked, you are going to make THIS car your priority tomorrow? Gaston was true to his word. My wife's car was ready to go by 3pm and you can't see where the scratch was, or any spray paint work. Kaij offered to fix it for us, and Gaston and his crew delivered. What an excellent outcome. This particular color 435i is one we don't see at all around our home in GA. For Kaij and Gaston to do the work they did to make my wife's dream of owning a convertible a reality has made her a very happy wife. And everyone that is married knows...Happy Wife, Happy Life. Thank you Kaij and Gaston and his crew! Wayne and Noreen Clarke.

Brandon Hernandez has been super helpful in every regard. The service has been completed professionally and communications are clear and timely.

Mercedes Benz of Fort Lauderdale literally performed a "mechanical miracle" on our good old 2003 Mercedes Benz S430 and thanks to Orlando, the Service Manager and his technical crew we have recovered our faith in good customer service and professionalism in the auto industry we thought we've lost.

Mike Ferarro is always the best!

Mercedes Benz of Fort Lauderdale literally performed a "mechanical miracle" on our good old 2003 Mercedes Benz S430 and thanks to Orlando, the Service Manager and his technical crew we have recovered our faith in good customer service and professionalism in the auto industry we thought we've lost.

Customer service from the sales associate, Germaine, was impeccable. He was attentive and thorough the entire time. He made the car buying process smooth. Oh yeah, since we were there for awhile, he ordered us pizza.

We have found this dealership to be professional and easy to work with during each time we have brought either of our two Mercedes in for service. Excellent facilities.

Brandon has been super helpful and professional in providing service for my S65. Communication has been timely and clear.

Always taken care of. John S the service manager and my advisor tori are the best. They go above and beyond and geo and Nicole are always so kind when I see them.

Stay away from MB of Ft. Lauderdale and any Autonation dealership. I visited them multiple times for some warranty work and they always mess smth up, so I have to fix stuff after them myself. In case you absolutely have to go there for service make sure you have someone with you who knows how to work on MB cars to check if the car is actually safe to drive. Pay particular attention to the quality of work they perform if wheels/tires removal/installation is involved. You may loose you life otherwise. They also try to sell you stuff you don't really need. Service reps get particularly excited when they deal with a clueless female customer when it comes to selling smth you don't need at all. I really wish I could give them 0 stars!

I had an excellent experience with Joe Green. Smooth, easy and honest process. No surprise charges, fees or aftermarket offers. I highly recommend.

I was told my car would be seen expeditiously, kept my car the entire day, went back pricing has increased, I was feeling I am being Cheated on the estimate. I was charged fee $59 dollar expose's fee when they could have just put the amplifier in trunk of the vehicle

The entire staff is always helpful and courteous but a big shout out to Manny Guzman and Peter McInnis !

Unfortunately, all the people that leave glorious reviews on Facebook know nothing about cars and have no clue about the quality of work their cars get. I made multiple warranty visits to the dealer and there wasn’t a single time when I didn’t have to fix smth after my service visit. It will take forever to list everything they messed up on. Try to avoid any AUTONATION dealership at all cost. In case there is no other option make sure you do your best by checking any missing bolts/screws on your car before you leave the dealership. It would be even better if you bring a knowledgeable person that can verify you car is actually good to go. Be particularly cautious when it comes to any work that involves wheels/tires removal/installation. You may end up in the ditch or even worse otherwise.

Ivan Silva Sales Agent went above and beyond to make our transaction seamless. We appreciate his efficiency and his determined and tenacious approach to get our insurance confirmed. Winston made closing the financial transaction pleasant and customized the maintenance package. 6 years later another happy experience and deserving of my continued loyalty.

Brandon was great!!! He took care of all of my concerns. He was patient with me and explained everything that was going on w my car!!

GREAT experience, Work was done faster than I expected. All staff were very helpful and knowledgeable. Liked that my car was washed when I picked it up.

Chris Jablonski our new service advisor is the greatest. After being frustrated for five years with an intermittent AC problem it has been found and repaired, it's a sad commentary though that it couldn't have happened while it was under warranty.

Ivan Sales Agent went above and beyond to make our transaction seamless. We appreciate his efficiency and his determined and tenacious approach to get insurance confirmed. Winston made closing the financial transaction pleasant and customized the maintenance package. 6 years later another happy experience and deserving of my continued loyalty.

5 months into owning my first Mercedes I'm having buyers remorse. Prior to purchasing a GLA in Dec I owned a BMW 328i and was never broke down on the side of the road and with ALL services I was provided a loaner vehicle. My GLA required towing when while driving suddenly the car went into neutral and a warning "Do Not Shift Gears, Service Required" appeared on the dash. Thank goodness for Road Side Assistance, they were the only positive part in this. I received a call from a Service Advisor upon receipt of the car, I explained the situation and he advised it would take a couple days to diagnose and no courtesy vehicles are available. I inquired into agreements they must have with rental car agencies - nope nada. Even when my BMW was having an oil change I was provided either a courtesy vehicle or vehicle via Enterprise Rental. For 4 majorly inconvenienced days I was stranded with no car. Remember that if you're considering buying a Mercedes. Finally a call "its ready". Upon pick up my Service Advisor was not in so when we inquired as to what the cause was we were led to who I assume is a Service Manager. The only service noted on the paperwork was "tire speed sensors were replaced". My Husband who is a mechanic, worked for Mercedes for a number of years and identified himself as so said it's impossible wheel senors would have an impact on the transmission control to which the response was "well then we're done talking you folks have a nice night" and turned his back on us. What a bad experience, but lesson learned the next service will be done anywhere except Ft Lauderdale. And a side note on the "Do Not Shift Gears, Service Required" root cause in Googling it appears to be a fairly common problem according to multiple Mercedes threads, cause is either the battery and/or auxiliary battery that causes the malfunction of the transmission control. Since neither were replaced how long before I'm sitting on the side of the road again? I should have stayed with BMW

GREAT SERVICE! Attentive, professional and efficient. Manny Guzman is the best!

I had a wonderful experience with Mercedez in Fort Lauderdale my Consultant Brandon Hernandez is the best I advise anyone who visit Ft Lauderdale dealership ask for Brandon Hernandez and tell him Angela Smith referred you he is awesome

Fort Lauderdale Mercedes-Benz provided us totally outstanding service with the purchase of our 2021 Mercedes GLE. Our salesperson was RAY RAGNACCI and we was totally outstanding from the time we walked in the door until our car was delivered. He advised us on many possibilities and really helped us decide what was the best for us. Even after delivery he has followed up making sure that we are pleased with our new vehicle. Thanks Ray for all of your dedicated service to us and all of your customers.

This place is a scam all their technicians only know to replace tires they say they will work on your car and after a week they said they didnt even look at it orlando the service manager dont know who gave him that position is a moron including rudolph

I had a wonderful experience with Mercedez in Fort Lauderdale my Consultant Brandon Hernandez is the best I advise anyone who visit Ft Lauderdale dealership ask for Brandon Hernandez and tell him Angela Smith referred you he is awesome he helped me a lot and he is a great consultant Thank You Brandon

Sold my car to the dealership after getting a conditional offer online. Went in and the rest was handled very smoothly and professionally.

Sales person was helpful

It's okay. Very busy though.

STAY AWAY— STAY AWAY— STAY AWAY— STAY AWAY STAY AWAY from this Location! They will treat you like a dog! I had a service today and after waiting 45 min for someone to even acknowledge I was there they went to ask what was wrong with the car. They did not even say sorry for the long wait. After all questions where answered they than told me to sit and wait. I advise them that I have asked for a complimentary vehicle as the service was going to take more than half a day to get resolved. With an attitude they said we can Not get to a complimentary vehicle, they advise me I could wait or void the ticket and leave. This remark was coming from the assistant service manager. This gentlemen had no costumer service at all and treats the clients like dogs! Than show up my service coordinator which was late and he had nothing to even say. I have had much better service at other Mercedes Benz. Do not get discriminated from this place! Luis Lopez and especially the assistant service manager are discussing humanes; how they treat there costumer with discrimination and with no care! After I told him I could not wait half a day for my recall service to be done they said well we will void the ticket bye. What a disrespect!

Good job good people

Mercedes Benz of Ft. Lauderdale has the best customer service, and always have the best service and sales rep. Malik H. helped serviced my c300 last week. I was in and out with a courtesy vehicle, and by the end of the day my car was ready to be picked up. Malik was very helpful and knowledge about my car needs and even taught me a feature about my car. Again I love this dealership and will continue coming!!!

Jackie went over and above to complete the service and get my tire repair covered by my warranty! 2 nails in it!

The worse customer service at their service department. They have an appointment system that's a joke. I made the appointment, they took my car and 2 days later the car was sitting there without having been worked on. when I complained they basically told me they were the busiest dealership in Florida and that was that. They were rude, non professional and with a complete disregard to the client..

Prompt, professional and competent service are the governing principles that make this Mercedes Benz the best dealership. I can rely on their keeping my Mercedes Benz in tip top, first class condition.

The worse customer service at their service department. They have an appointment system that's a joke. I made the appointment, they took my car and 2 days later the car was sitting there without having been worked on. when I complained they basically told me they were the busiest dealership in Florida and that was that. They were rude, non professional and with a complete disregard to the client..

Car sucks. Very disappointing. Been shopping here for over 20 years. Have bought many cars. I should be very happy. Everything was always perfect till Jack Fitzgerald left. I?m done. Going to Bentley.

I've taken my car to MB o Ft. Lauderdale several times and I can honestly say they make me feel like family. The service is excellent and so is the coffee. I would recommend them to all MB owners. You won't be disappointed.

Have been servicing my car here for many years and have always appreciated the professional and friendly staff members in the service department and in general. Special thanks to Mike Ferraro and Nelson on this last visit!

Dropped my 2020 e63 off on monday 4/13/21 for vibrations at any speed Car is still in dealer as off 5/3/21 they said no technicians are available they said we will take a look every 2 days they left my car outside the whole time i have matte paint from the factory and now its ruined never bring your mercedes here its a waste of time and just leave your car outside in the hot sunny days they dont care even if its matte paint

I came to the dealership for a recall. The vehicle was returned to me with the defect, a broken front tire pressure sensor. I was told it is a coincidence and the dealership is not responsible for that because all they did is a software update. It is a pretty frustrated statement because the vehicle was given 'healthy', and returned with a broken piece. To fix it is about $280. Definitely will never come again to this dealership service. Hope other dealerships have a different attitude towards their responsibilities.

Mercedes Benz of Ft. Lauderdale conveniently located at US1 near Ft. Lauderdale airport and our house. Excellent warranty service, luxury waiting room, but service a little slow for my taste. Last time both complimentary coffee machines where broken.

Carlo and Stephanie were so professional and helpful during the process of the purchase of my 2021 GLA 250! I’m so happy about my new car and my time at the dealership was quick and easy!

Arrived at 2pm with a flat tire. Spoke to several advisors who seem uninterested once they found out the reason I was there. Finally one took care of me. Vehicle was supposed to be ready in an hour. At 3:30pm they had not even looked at the tire yet. I left at 5:15pm with a dirty car. Almost all employees were gone, they close at 5pm. Over 3 hours to fix a flat tire and no wash. What a waste of a Saturday afternoon.

They were very helpful and got me in a nice car

Carlo and Stephanie were so professional and helpful during the process of the purchase of my 2021 GLA 250! I’m so happy about my new car and my time at the dealership was quick and easy!

Great people! Nice clean loaner car was waiting for me. Software updates for recall were completed the same day. Got a call telling me it was ready. Nice clean car all updated... out in 10 minutes?

It?s funny that Mercedes Benz of Fort Lauderdale keeps sending me automated emails asking for my opinion or review and never actually reads it as I filed an official complaint through DIVISION OF MOTORIST SERVICES and BBB: I got a vehicle which doesn?t have a hands free opening trunk feature which I was told it has, there is a stain on the wooden panel and also there is an annoying sound the car makes when driving at certain speed. None of those concerns were addressed by the dealer and the ?earliest? the can fix the panel aka Israel a new one with no stain- in 4 (!) month. Now, imagine you paying for a NEW PERFECT car and keep doing so while it has stains, it doesn?t feel promised features and makes sounds that drives you crazy - what would you do? Last thing to write a review, but you kept insisting and sending me all these emails about survey etc. So here you are - my honest review.

Great Customer Service and I was assisted by Mr.Maleke who Kept Me updated & I feel like he did everything to the best of his ability to help me with my vehicle

I always get excellent service at Mercedes Benz in Ft Laudedale. Brandon Hernandez makes sure that everything goes perfectly and suggest you other services good for your car.

It was customer service on steroids

Mike Ferraro is a consummate pro who always makes service a pleasant experience

Will made it painless. good follow up and got the deal done

So busy. Had car serviced for a recall on airbags. Didn't clean up car after working on it.. Windshield had fingerprints.

Highly recommended... Everyone is so friendly and attentive! Orlando, the service manager, Brandon and Mike in the service dept have all been great on the 3 appointments I've had there! This is my favorite location! Five ✨✨✨✨✨rating!

Had a Pit Stop check up for my Mercedes. Service Mgr Manny Guzman was excellent, helpful, and got me on my way fast!

Thank You very much, Rudy. Very Efficient and very professional.

1st rate service by Mike Ferraro who has been my main service contact for the past 10 years. Service work done on time, as promised.

Glenn and I were thoroughly satisfied with the purchase process and delivery. Both Alex and Walter provided professional, competent and friendly support. We are grateful for that.

My experience with Mercedes Benz of Ft.Lauderdale has been less then impressive. The sales person from whom I purchased my vehicle although responsive provided incomplete information and is abrasive. The service department rep forgot to f/u and the service manager takes 4 days to respond and only when solicited. Apparently Mercedes has a policy that to get a replacement key you have to drive your vehicle to the dealership for the key order to be placed and requires one to go back to pick up the key in person. Has of the turnaround time that is still a mystery; did not pry this information out yet as they just give you bits and pieces at a time always leaving the next step for the next interaction! Customer service, competence and professionalism a zero and the fact that one is supposed to drive 4 hours to order and get a key simply preposterous!!

Great service and follow up by Brandon

Passenger front airbag showed a malfunction so I called to schedule a repair. They were great (Brandon) and got me an appointment for the next day. Parts didn’t come in for 5 days to replace the whole thing but they repaired it the same day they got the parts. Would’ve been nice to have a loaner car for the 5 days but there were none available. Overall though I have to say they were great.

Brought my car in to have the air conditioner diagnosed and repaired. The car was at the service center an entire day and I never received an update. At the end of the day I was told it was going to be diagnosed the next day and no guarantee or estimate of the date it would be fixed. They have lost their service touch. Thought I was being treated unreasonable and not like a valued customer.

Passenger front airbag showed a malfunction so I called to schedule a repair. They were great (Brandon) and got me an appointment for the next day. Parts didn?t come in for 5 days to replace the whole thing but they repaired it the same day they got the parts. Would?ve been nice to have a loaner car for the 5 days but there were none available. Overall though I have to say they were great.

Great service! Alla was awesome. She takes care of me all the time. Thank you Alla, thank you mercedes!

Wanted to thank Ala Surayeva for her professionalism. Recommend this place and Ala.

Very good treatment especially from mike ferro , will be com8ng back for sure

I love the car had some bumps in the road with Aaron. Sam came in tried to clean up some of my issues with Aaron but could not fix the fact I built the vehicle with a black spoiler but of course either Aaron dropped the ball or Mercedes but I’m expected to pay 5 times the quoted price to get it added.

Excellent service

i bought car there took them 5 min to approached while no one was busy. i went to buy car to my son and because they way i am they di not look at and even when they did it took them forever . just be aware. we bought a car because we like Mercedes

My service advisor Mr. Tory is one of the nicest young man there. He always make sure everything is done according for my car. Louis also make sure that I?m not waiting there for too long. By the time they are done with my car its wash and clean. I greatly appreciate you guys. Thank you.

I was told to email him what I was looking for, so I did. I started receiving emails the next day with cars to look at. I went for a test drive and a couple of days later received a call that my car was ready to be picked up. Best car buying experience ever! Thank you Lance

This location always exceeds my expectation. Great customer service.

I love Brandon and the dealership in Fort Lauderdale! Every time I come in, he treats me with such professionalism and courtesy. I was even able to log into my laptop with the sanitized stations and grab a bottle of water. My appointments are always so well executed from the time I pull up and the time of the appointment and processing paperwork - even the car gets washed before I leave. Excellent, consistent service!

I recently purchased a 2021 Mercedes Benz GLB250. Joseph "Joe" Green was the Luxury Vehicle Consultant who assisted me with the purchase. Joe was very helpful and very knowledgeable. He made my purchase a smooth, easy process. Joe was committed to making sure everything went perfect including having the vehicle delivered to my front door. Please visit Joe at Mercedes-Benz of Fort Lauderdale. He is highly recommended and an awesome person! - L. Newsome

Peter McInnis, our MB sales rep, as always was great. I'm not a car buying fan, but I don't mind having him as my sales person. With Peter I feel like he has my best interest in mind. Also, I want to express my satisfaction with Walter Bernal's thorough and clear explanation of the purchase financial process.

When I arrived at the Mercedes-Benz of Fort Lauderdale, it was a very pleasant experience. Kaij Wilder assisted me. He made me feel at home from the time I arrived. He didn't put any pressure on me in my decision on what I wanted to purchase. Everything went smooth. I was in and out. I totally would recommend them if you looking to buy your pre own or new Mercedes. I'm enjoying my CLS 400. Stop buy and see Kaij, he's a wonderful guy.

Excellent service, Rudy torres was super friendly and helpful, thank you very much!

Rob Pickowski, Orlando, Service Manager, and Mike Ferraro are OUTSTANDING! They never fail to help me and give AMAZING service to me. I am a Mercedes driver for over 30 years and am about to get a new one and Rob and Orlando went out of their way to help me during a recent emergency repair. They ROCK! Thank you!

I love it . The people were very nice.

It was very nice! Joe Hagen worked his magic & got me my new 450E class!

Extremely disappointing is the only thing that can describe my experience. I went to the dealership to trade my lease in early. After going back and forth I settled on buying a 2021 GLE 350 for $66,000, which was supposed to include my lease trade in. I was in the finance room signing for the vehicle, when the sales rep came in and told me I would now need to pay an additional $8700 to turn my lease in. I’ve been with Mercedes 5 years now and never planned to switch companies, but this will be the last vehicle of theirs I purchase. That 66,000 will be spent with another car company who I can maintain a long term relationship with. If there was no option to turn in a lease early without paying all of the payments you owed, that should have been the first thing that was said. There was no transparency. Disappointing.

I went in on Saturday around Noon to look for a used SUV for my wife. I met with Peter McInnis and he showed me the perfect option, a 2014 ML350. The price was right and the customer service was unbeatable. Peter got me through the purchasing process and on my way with ease. My wife loves her new car which makes me extremely happy. Thank you Peter McInnis and the whole staff at Mercedes-Benz of Fort Lauderdale.

This company provides excellent customer service. They kept me well briefed as to the price, time and cost of my repairs every step of the way. I would definitely recommend their service.

This is my 8th purchase of Mercedes Benz automobiles, but it is my 1st Internet purchase from 1000 miles away. A little scary. Working with Todd Fine alleviated all my fears about a sight unseen far away purchase. He was very professional and really a pleasure to work with via text, email, phone. Did everything I asked and more! Even sent a video of the SL550 I was interested in. He handled everything. Would go back to him in a minute! A great representative of Fort Lauderdale Mercedes and of the Mercedes Benz tradition of the best or nothing!

Great service, did an excellent job with my repair, service and recall issue. Very efficient and careful with your vehicle

Great fast service and complete explanation of the process. Mr. Guzman was courteous and knowledgable and had me on the road quickly and safely.

Excellent service department all repairs done in timely and quality manner

Today was the second service on my vehicle. Manny did a great job in making sure the service was done well, minimizing my time away from work, and making it a an easy and efficient process. I highly recommend Orlando, Manny, and the service team at Mercedes-Benz at Fort Lauderdale!

Great service from Paul. Knowledgeable and helped us get our ideal car.

Very disappointed I was promised about hour to hour and half .I contacted the dealership 3 hours later to check on car was never called.I rushed to dealership to make my appointment my tire pressure light came on took to get a 30k service with the tire light on my car was there all that time for service no one put air in my tire making me think what if anything was performed today on my vehicle.Left service manager a message he never called me extremely poor experience.

Wilner and Stephanie were very professional, patient, knowledgeable, and kind. They made me very comfortable, I will be returning and referring. Thankyou so much Wilner and Stephanie

I have a 2014 Mercedes E 250 Bluetech. The service department at Mercedes is very friendly and professional. They always give honest advice, checked for outstanding recalls and warranty and serviced my car since 2015. Ft. Lauderdale dealership is a great place to buy a car, a good place to have it serviced.

Wilner and Stephanie were very professional, patient, knowledgeable, and kind. They made me very comfortable, I will be returning and referring. Thankyou so much Wilner and Stephanie

Excellent service & took me right in regardless of being very busy Dec 26th. Malik is always helpful and friendly. Took car in yesterday (June 11 2020) for 40K service. All went well. Malik was as helpful as always and explained all well. Malik is deserving of his praises.

Excellent service, friendly, and expedient. Thank you Juan and Sasha!

My service writer Manny Guzman at the Ft Lauderdale dealership is excellent!

I had an amazing experience working with Ray in internet sales. In less than 24 hours, I walked away with the car of my dreams. some dread the car purchasing process and Ray and sales manager made the process so pleasurable and painless. Promoting excellent customer service, fair negotiations and transparency at all times. They have earned a customer for life!

I have been purchasing new & used vehicles from this dealership for at least the last sixteen (16) years and have always received 5 star service from "Sam" in Sales & Mike Ferraro in Service. It's as simple as that. Just got delivery of my 2021 E450 Cabriolet and had a great experience as usual. The new car is amazing and the dealership continues its' tradition of providing exceptional service. 5 Stars!

Impeccable service! Alex C. was truly wonderful and exceeded all of my expectations. He was very reasonable to work with and respected the budget that I came into the dealer with, as opposed to your typical salesman. Will definitely be coming back soon for another vehicle.

Service rep did great job !! Minimum wait time . Explained charges and work preformed. Car ready when promised

Excellent experience and customer service - a special thank you to Orlando the Service Manager and Ms. Balboni the Service Advisor!

Everything went as planned.

Excellent customer service provided by Malik

Unfortunately, my husband and I were out there last week and didn't like the customer service that we received. We have been customers of your dealership for 6 years and had no idea the type of employees that Mercedes Ft. Lauderdale has there now. We were greeted by Eduardo(which was a waste of our time), he seemed too busy to deal with me and my husband. He took us upstairs to a garage that looked as if it was the employee parking garage. Stating he wanted to see if there were any vehicles available? Why would you not look into the computer first at your inventory to determine what you have on your lot?  He then told us to have a seat downstairs while he went to his office to determine what vehicles were coming in. He never returned, so we walked out. Mercedes is a car of distinction and the sales people that you hire should be as such. CUSTOMERS ARE PRIMARY! We felt very dismissive and unrecognized. Even though we've been with Mercedes for 6 years. The only thing that I saw happy about your dealership was the receptionist "Twinetta" up front. You can learn a lot from her smiling face. When my lease is over, I will not be returning to Ft. Lauderdale Mercedes. We will be taking our business elsewhere, a new Mercedes dealership that appreciates their customers. Hopefully someone there will make a change. CUSTOMERS pay your bills, not the other way around.

I went to Mercedes Benz Fort Lauderdale looking to buy a 2021 GLA 250. I had made an appointment with Peter McInnis, from whom my brother has bought Mercedes for himself and his wife for many years. Peter was very helpful in finding a new GLA with the options I wanted. When it came to close the purchase, the dealership gave me a fair trade-in price for my 2016 Nissan Murano. I found the overall purchase experience to have exceeded my expectations.

I when to a few dealerships, but the only one the really took me serious was Mercedes bens of ft. Lauderdale. the service was great and the manager A.J was supper helpful. I will recommend all my friends to them.

See AJ in sales. He has integrity.

Mike is amazing and goes above and beyond to make sure we have top notch service!

My experience from my car being towed, to working with Chris J was nothing short of great, he was always accessible and kept me posted all along. He’s professional and cares about his clients.

Very nice salesman in all processing from the beginning to the end

I recently purchased a pre-owned Mercedes from Mercedes of Ft Lauderdale. Our salesperson, Ivan Silva, was great. He was low key and applied no pressure. He was responsive to calls and txts even on his day off. I would definitely work with Ivan again.

Very disappointed with the level of customer service and feedback I received. I came in for a repair. I was first rejected because the representative wanted me to make a claim with my insurance first. After pleading with him for Mercedes technicians to take a look at it and see if it could be repaired he took the car for their review. When I came to pick up my car. The damage was worse. I asked the representative could they place it back the way I had it and he wouldn’t. I also requested for a courtesy quick wash because my car inside and outside was dirty. The representative also said no because he didn’t want to put my car in the machine. I asked what about the inside. The technician did not place a mat on my floor and it’s very dirty. He still rejected it for someone to vacuum the front seat. The level of service was not what I would have imagined. I will be going to Pompano Mercedes which is a distance for me. I know for a fact they have never treated me like this.

It’s been at lease a month looking to buy for this model car and very frustrated with other online dealership because they made walk-in customers they’re priorities and missed 3 of them before I found Mercedes Benz of Fort Lauderdale in Florida. I was very happy and satisfied how Sales Specialist Charlie Cardoso helped me through all the step of the way in buying this car. He was very persistent, honest and very helpful. I felt very appreciative and thankful of his service when I finally got the car. The car was immaculate. It’s like new. It’s a dream car. If you’re shopping a vehicle online, I highly recommend this dealership. Thank you so much.

Professional and helpful service from both sales and finance personnel

I was working with six salespersons around the country looking for a CPO blank with brown E class. Ivan Silva at Mercedes of Ft. Lauderdale was awesome. He kept in touch and most importantly found me the car. We are very happy with the car and the service we received feom Ivan and the team at Mercedes of Ft Lauderdale.

Lauderdale is a great place to buy a car, a good place to have it serviced

Dealer was great and Carlo was super supportive in the whole process

Lance and Fanfan were the best. This car buying experience was the best and quickest service I have ever had purchasing a car. Definitely will be using them again!!!

the entire service team is amazing! Torey took care of me like he was my oldest friend

Part was ordered March 9, I had to call the service advisor in the beginning of April to see if the part came in. I made an appointment, spent about 1.5 hours while they changed the part. THEY ORERED AND CHANGED THE WRONG PART. There was nothing wrong with the part they changed. Now I have to wait for the part to arrive, make another appointment.

I did booked for servicing with Mr. Tory Williams, was a pleasant person to take good care of His customers. Many thanks ❤️🙏Haresh Bhagia

Very good. From service management to my service advisor, excellent! Ask for Christopher if you want exceptional service

I had a Great experience at Mercedes-Benz of Fort Lauderdale dealership as always. Very nice professional people work there. I definitely recommend this dealership. Thank you so much guys for an amazing job!

The roadside assistance men were prompt and very helpful. I am very grateful

Peter and the rest of the crew were great to work with. Really happy with my new car.

The buying experience felt rushed. The vehicle (S560) had rusty lug nuts for a Certified Preowned vehicle. The dealership wanted to charge me to replace them. I was told the lug nuts aren’t covered under CPO warranty. One of the tires had low tire pressure that they did not even put air in when it went in to be washed and prep for delivery. The next day I drove it a local dealership near me. The dealership replaced the rusty lug nuts with upgraded ones on all four tires. also they stated there was an open software recall that needed to be upgraded. They completed all of the work for free including a loaner car. This was Mercedes Benz of Ft. Pierce! Hands down more customer friendly than Mercedes Benz Ft. Lauderdale. I will never consider buying another vehicle from there again! I found a added inoperable function, the dynamic seats was not working either, I took it to my local dealership and ofcourse it was repaired for free, only downside I had to wait for part to be delivered from Germany but they gave me a loaner for a week. Don’t believe Mercedes Benz of Ft. Lauderdale on their Certified Preowned Vehicles!!! I received what appears to be an automated response from the General Manager to give him a call to resolve my issues, I called and left messages twice without a call back, hands down the most dishonest dealership I’ve dealt with in years of buying vehicles. Stay away!!!!!

Great customer service and my car was ready just a few hours later.

Horrible Customer Service again !! Brought my GLS 450 in again tried to pick up on Saturday and they had all kids running service center ! Was a disaster trying to retrieve vehicle ! Never Again

Making an appointment and getting a loaner was easy and everyone was very courteous.

Efficient and excellent customer service

This is my 4th Mercedes purchase and my 3rd from the Mr Doug Siegel. A very pleasant no high pressure individual. He makes buying a car the fun thing it should be. I must mention service by Mike Ferraro who continues the professionalism from the showroom. It is a pleasure for me a "car lover" to deal with these gentlemen.

I took my car there for some issues, according to them there was a bulletin for my issue with car. They claimed the bulletin said for them to SHAVE my ROTERS and RIMS witch made the problem worse. I called other Mercedes Benz dealers and told them my issue and said they should have replaced the parts, My car was there for almost a week and still have problems. All i got back is a DIRTY car and service they tired to sell me. I called my adviser to let him know the issue.

Advisor had very low energy. Seemed like not to care much, seemed overworked. Upon pick up while waiting on my car I strolled around the sales area, passed like 5 sales people no one greeted me. Just walk right by you.. no one cares. Poor! Thought i am at Mc Donalds. Wont ever go back. Poorly managed. Really no idea where all this 5 star reviews come from. *** Response to Owner in regards to above post** I have already spoken to the Manager a month ago when I walked in and looked for Vehicle. Not one Sales Person greeted me, they were all hanging out at the desk. I have not been greeted, acknowledged whatsoever. They walk right by you... no one cares. I spoke to Manager on the phone when I left and told him that I went to Mercedes Benz somewhere else and bought a G wagon. Got much better service there. He apologized and said that must have been a unique incident - customers would not be treated like this. Well and there we go. A few week later I go in for service and same thing. Dont waste your time going here. You getter better service at Cheesecake Factory.

Great customer service! Appreciate all the help from Alex assisting me with the purchase of my new car!

Prompt, personal, professional.

Jackie was knowledgable and courteous. Estimates of time frames were spot on.

Service provided by Mike Ferraro "Customer CareLess Advisor" was terrible, absolutely unacceptable when you depend on the experts and their response is... everything is in the paper. Horrible probably have to switch to another location to take my car for service.

Always positive

I recommend Mr. Malik Hepburn for all your service needs. He is professional, knowledge and honest. I bring my Mercedes-Benz to the Fort Lauderdale location because of the customer service I receive from Mr. Hepburn.

Excellent service. Wait area was very good. People very friendly.

One of my easiest service experiences. Wow I will stay in Fort Lauderdale to get my car needs. Not to mention the service agent I dealt with was fantastic. Sorry but not sorry I’m never going back to pompano to get my car serviced.

excellent service from Mayk and Orlando helped us with all our questions and issues.

Xavier Alsina was a pleasure to deal with. Thoroughly explained the repair process and length of time to complete. Very polite, thorough, and customer-focused. The car was delivered spotlessly clean and well in advance of the estimated time. Thank you Xavier for a job well done.

really good purchasing experience.

I'm always a bit apprehensive about going to any car dealership. But my experience with Nicole Menna here was absolutely outstanding. She was professional, friendly, and polite while also being completely up-front and clear about everything. There were no classic car dealer "games"; she laid everything out from the start and the transaction went exactly as we originally discussed.

First I felt safe as there was a person wiping down all the chairs in the waiting room. Mike my service rep. was ready and I spent a minimum of time and all the people I came in contact with where helpful and court ice

The level of service from the showroom manager to the service dept....not a good look......like the world we live in, i guess Mercedes has been bit by the Pandemic...it's all changed...!!!... .....but seriously, Not Normal Behavior from Mercedes

car was fixed quickly and completely

Went in wanting an AMG GTs. Found a beauty in TX. Easiest process I’ve ever had buying a car. Todd knows his stuff and the whole crew was friendly and pleasant to work with. Would definitely buy here again.

I felt very unsafe waiting in the building for the paperwork to get done. There were a number of customers and staff not wearing masks, or wearing masks pulled down below their noses. My salesperson was wearing a mask that did not fit her properly, and kept sliding down off her nose. I also saw an employee with his mask under his chin, refilling the coffee makers, and one of the mechanics with his mask under his chin walking past the waiting room several times. No one spoke with customers or staff who were not wearing masks. The general manager, Giff Hummel, sent me a computer generated email, asking for my comments, and I replied with the above comments, but he did not respond. Guess he just does not care about how the business is run.

great service experience..

I had an awesome experience! The advisor was friendly, transparent and efficient. Also, he did what he could to help me out via complements of Mercedes of Ft. Lauderdale.

My bad experience took place in February. I was going to let it go, but I've decided to speak up. My wife and I visited the Ft Lauderdale location because it's close to time for me to turn my BMW lease in. The sales rep that we met with gave me his contact info and said I can reach out if I see anything of interest. Couple days later I texted him about the E450. He said I could come look at a used one since they had no new ones in. We agreed for me to meet at 6pm. I drove 30min to meet with him. I got there a little early but when 6pm passed, he was still with a customer. I said no problem I can wait a little longer while you finish. He told me if he didn't finish within a few more minutes he'd have a different sales rep help me. I sat waiting for 40min and still nothing. I asked a sales rep where he was, he didn't know. So I sent him a text saying I was going to leave due to being so late and he didn't respond. So I ended up leaving without ever being helped. I drove 30min out of my way to meet him and he just hung me out to dry. The worst part is even after I sent him that text, I've never heard from him since. I was very disappointed. I'm trying to avoid thinking I was being prejudged as a not so great perspective buyer due to me being black. But the level of disrespect I received felt pretty bad nonetheless. I have the sales rep's name and the corresponding texts between us if you're interested. At first I just let the matter go, but I've decided I shouldn't allow myself to be treated that way and not escalate the matter. My wife has a Mercedes and we've always considered the brand to represent the best service and fairness. That was until we visited the Ft Lauderdale location.

Great service, fast clean turn around.

Professional and on time service. My GLC 63 was as good as new after the repairs.

The work done was excellent and our service agent was outstanding!

Your service advisor is the key to good service. I called him directly and scheduled my annual service. This was the first time I waited at the customer lounge, but was able to work using my laptop and be productive.

Excellent service. Torey was helpful and very knowledgeable. a real pro!

We purchased a GLE 450 4MATIC on 3/23/3021 from Bruno Jeronymo. Bruno made the selection and purchasing tasks a pleasant experience. He was knowledgeable, patient and understanding. We were able to negotiate comfortably with a final result to our satisfaction. I will be contacting Bruno soon with some possible questions. Thank you, Bruno.

I had an pleasant experience at the Mercedes Benz in Fort Lauderdale. Rodolfo was extremely helpful with the maintenance on my vehicle and was able to assist all of my needs. Sincerely, -Zack

Michael Ferraro was a great help in resolving problem in the 2004 CLK. Highly recommend him and dealership.

Just the best I promise

I drive a Mercedes but I went to Fort Lauderdale Mercedes-Benz looking for a Mavic 2022 but they were all sold out

I purchased a used 2016 C Series and had a great experience. Everything was well explained and no question was left unanswered. The car itself was impeccably clean and clearly detailed when I looked at it and test drove it, and then was cleaned, detailed, waxed, etc again the night prior to my picking it up.

Great service by Brandon

Every thing fine except: they told me I needed anew battery but : The automobile club had just put a new and very good battery the day before...

The process was seamless. I made an appointment, reserved a loaner car. I arrived 5 minutes early and I was taken care of right away. My service adviser checked me in and got me on my way. The loaner car was ready to go and I was off to work. My car was ready to good later that afternoon. It was a good experience.

Mike (Mayk Parsi) at Mercedes Fort Lauderdale is someone I can trust. I did the service B, replace the rear shocks and asked him to find the issue of a noise in the undercarriage. Service B and shocks replacement were performed and his excellent Tech Alberto found a Mercedes Tool that was left hanging on the car in the under carriage from a visit to Mercedes in Georgia. They gave me the tool and I no longer have the weird noise. He kept me updated and Alberto along with Mike will be my Mercedes Team going forward. With the weird noise they didn’t lie to me and hike up some extra charges to get money out of me. Mike and Alberto are honest!

My experience was excellent especially with my advisor Xavier Alsina.

Excellent service from Michael Ferraro my service advisor. He’s extremely knowledgeable and friendly. I highly recommend him!!!

I recently visited Mercedes of Ft. Lauderdale without an appointment to have a minor problem resolved (Resetting a computer.) Mike Ferraro in the Service Department quickly assessed the problem in in a matter of minutes it was resolved.

Brandon treated us with respect and worked with us on our service issues , the repairs and Maintenance were to our satisfaction. Very friendly and accommodating

Excelente servicio de Tony y todo el personal que nos atendió. Estamos disfrutando el nuevo SUV de Mercedes. Ha sido un placer tratar con gente tan amable. Muchas gracias.

There was a bit of confusion checking in for recall repair. I was intrduced to Michael, "team leader"..an amazingly positive gentleman. I was told to leave my car, a transport back home, pick up in the morning etc. "If you have 30 minutes, we can get this done". Not Only did that occur, they washed the car, vacuumed, provided beverages and a gracious staff all around. NO, im not related. GREAT service. Michael, you Sir, deserve to be very rich.

Joe’s business card says “ecommerce sales.” “Used car sales” are three words which sweat palms and strike fear in hearts. Anticipating an impersonal opportunity to dig yourself into a money pit? Sorry, Joe can’t help you there. If your experience is anything like mine, within 48 hours you’ll be in your late mile, low-milage, Mercedes Cabriolet, with baseball glove meets Birkin bag leather seats, still 13+ months under warranty with tens of thousands of miles to drive unworried. I’m here to say, Joseph Hagen is a remarkable example that service, curiosity and determination are still the reasons why American enterprise is the envy of the world...and you should meet with him at Mercedes Fort Lauderdale at your earliest need. Details (for serious readers): Joe understands service. He carefully guided me toward the car that met my means and dreams, overcoming obstacles which stood in front of the car like an obstinent gator - teeth agleam, all the while maintaining a positive, no-pressure, solution sale. On 3/18/21 in the morning, I stopped by the dealership in the morning, and Joe came up and introduced himself. He asked me to sit at his desk and we spoke for about 20 minutes about what I was looking for and my constraints. Within the conversation, Joe pulled up a C63AMG c Cabriolet, and got me approved me for financing through Mercedes Benz financial. The car was set to be delivered the next day to the dealeship for a test drive, but by 9:30am on 3/19, that car had been sold. Not a problem for Joe, who had provided his cell phone number, and I shot him over some pictures of an S-Class interior which I loved. By noon, Joe had two test drives set for me - an AMG 63 (fast, handler, sedan) - and the E400 Cabriolet with leather even richer than I expected. Joe didn’t take notes when I spoke with him the day before, but somehow he had taken all of the features, preferences and value which I desired, and delivered me two cars which would never be in front of me if I had spent my time scrolling through sites. He answered my rapid fire questions about warranty coverages and technical differences between models and years with confidence, and always with good humor. This remarkable disposition made it a pleasure to work with Joe. He leans on his curiosity instead of imposing his will. Here’s a good example of why you shouldn’t judge a book by it’s title. You might assume that a presure-tactic wielding, lemon-shifting, used car salesman, would be the first to pounce and jam you up with four wheels. Instead, Joe was honest, spoke precisely, got affirmation, knew when to enjoy a little road under the tires and when to pass the pen. One of my goals in purchasing this vehicle was building my credit, with an auto-loan which will help fill a thin file and establish a relationship with Mercedes for future purchases! Due to a quirk in the way auto-financing is underwritten, when the first car was sold, my financing was bundled to that vehicle, and I couldn’t buy without it. Again, not a problem for Joe - within 5 hours of test driving, Joe had worked the finance division towards a rate, with down payment I could make work. This is all to say, when I mention that Joe also drove me to grab my checkbook at my place, or to make lunch after the test-drive, and had plenty of reason to believe that maybe the deal wouldn’t go through, he never once showed frustration or irritation. Joe doesn’t get that way, he just adapts - all obstacles to success were expertly dispatched with. Already set a calendar invite to see Joe 2/2022

Great service and communication by the representative.

Went in as a walk in and was attended to almost immediately. S.A. Mike assessed the complaint and determined that there was a nail in one of the tires. His team took the vehicle to the shop and before you knew it came back with a brand new tire mounted, vehicle washed, and a bottle of water. Very pleasant experience overall.

Rudy my service advisor was awesome and the service techs work was stellar as always.

In so much I do not believe the automatic breakng system is working properly, I have to believe it is. . Doubtfully :-[ Under Warrenty

Rob went above and beyond to help me. He walked me through what needs to be done and helped me to make sure my car is at it best. While the car was in the service he had called me and gave me an update and the time it will be done. So I could make arrangements to get the car. I have been to few other dealerships and I have never received this kind of care and professionalism. Thank you Rob

This place used to have excellent customer service..... not any longer...very sad

Rob went above and beyond to help me. He walked me through what needs to be done and helped me to make sure my car is at it best. While the car was in the service he had called me and gave me an update and the time it will be done. So I could make arrangements to get the car. I have been to few other dealerships and I have never received this kind of care and professionalism. Thank you Rob

Excellent service... Christopher Jablonski had a great customer service... Super polite, explained everything really well... Loaner was clean and easy process...

Great service. Everything as promised and a great wash and detail a nice touch

Great service very professional. Well return at that location

Great service as always, the only complaint is on the cost of the service. Regular oil change $250...Ridiculous..

Usually a great experience, request Manny Guzman for your Service Advisor. He is very knowledgeable and won’t try to sell you service you don’t need based on your driving habits!

efficient and convenient service.

Thank you Brandon for such amazing service, attention to detail, and quick response.

Mike is the best service adviseor there, reasonably priced and done right !!! Been bring my cars here for 30 years.

timing and performance done with precision...no problem with rental car

Great service! Our service advisor, Christopher Jablonsky was excellent. He provided us with outstanding customer care!! The work was completed so quickly that we were able to pick up our car on the same day that we took it in. The car was immaculate when we picked it up.

I just purchased the 2000 GLC 300. I saw couple of issues and called them 10 minutes after picked car up and explained to them. They told me to get there day after and when I got there they were not Proffessional and I felt that I was dealing with in Proffessional use car sales nan in street. Please be careful when you want to purchase any car there because they don’t disclose anything if the car has an issue and after they don’t care about it. I’m so upset about this dealership. I tried to talk to finance person fbit no body care anymore to answer my phone back.

Fast clean and friendly service

Excellent service from my advisor Rudy and the team of mechanics.

Welcoming employees, efficient system, and a clean facility. Excellent service! Thanks again.

great friendly, professional staff- did work in a timely manner and gave me car back spotless

As always, my experience was awesome due to my advisor Tory Williams who is a professional

Your service was very quick as usual Mike Ferraro is excellent the best. My only complaint is that the prices are exorbitant.

I’ve just gotten my C300 which was an upgrade form my CLA, Ivan Silva have different options in purchasing it at a great deal! Awesome customer service and feedback options! The entire sale was clear simple short and sweet! I love it! 😍🥰🥰

We really want to thanks our service manager, Brandon Hernandez. He is very knowledgeable and helpful. He answered all our questions and provided excellent advice. This is the excellent kind of service that sets our dealership apart from all the others. THANKS!

I really want to thank our service manager, Brandon Hernandez. He is very knowledgeable and helpful. He answered all our questions and provided excellent advice. This is the kind of service that sets our dealership apart from all of the others. THANKS!

Service for car due to scheduled service. Rented loaner for the day

As always great Job. I am on my fourth car and three have been out of the Lauderdale Dealer and I have never been dissatisfied from all of their services from Sales to Service.

Ask for Ray next time you want to buy a car. I recently purchased an SL from him. When i went to the dealership i didn't know what type of car I wanted. I did some research online, but Ray was there to answer any questions that I had. He was very knowledgeable about each car and was super friendly. We test drove, the c class convertible and an SL. From start to finish I had an a great experience. This was my first car that I purchased (as I had always lived in big cities and didn't need one). He made me feel at ease with such a big decision. I would definitely work with him again in the future and suggest him to any of my friends thinking of buying a MB.

Thank you so much for the excellent service. Ivan Silva is the sales person you want to ask for, he is the best and got us the best deal possible on our new Mercedes suv! Thank you Ivan for the Excellent customer service.

The vehicle was brought to the dealership by the mechanic to reprogram the rear SAM. First they could not locate the vehicle when he went to collect it. The price quoted on the phone was $200, the final bill was $360, They did not put back the wiring for the lighting system. The SAM was not put back in its proper place, everything was just left out in the trunk. Now we are getting several warnings on the dashboard such as check engine light and phone off., and it's showing that the lift gate is open when it is closed. The actuator on the rear lift gate (trunk) is not working, there was no problem with the lift gate prior to the vehicle being taken to them.

Stopped by today during my lunch break because my tire pressure light came on. I drove into the service center and was greeted by Hector. He was extremely helpful. Not only did he fix my tire pressure, he also checked the engine fluids and sprayed disinfectant inside my car. An extremely nice surprise as I did not expect such exemplary customer service. Highly recommend. Ask for Hector in service department, very attentive.

I purchased a vehicle from this location in early March 2021. My salesperson was friendly and professional but the finance manager, Randy Fanfan left a lot to be desired. My transaction was a cash purchase and I felt that because of this the finance manager purposely gave me sub-par service upon delivery of my newly purchased vehicle. I was very disappointed! 1. He went on break right before bringing me in to sign my paperwork- I waited for 45 mins for him to return and he knew I was waiting. 2. He never introduced himself at all- the only way I knew his name was because I took some time to read the paperwork I was signing. 3. The final process of the purchase felt very cold as he was messaging on his phone almost the entire time I was in his office finalizing the sale. Quiet frankly, had I not come this far in the process I would have not purchase if I knew it would be like this. I would never associate this level of sub-standard service with an iconic luxury brand such as Mercedes-Benz.

Excellent Service!

I once scheduled a service for changing the key battery and I asked the car to be washed. Two days later, I noticed my Mercedes Mug and Hat is gone. Thus, I do not feel safe dealing with me in future.

Shout out to Big Ray! Cannot say enough about him. He totally nullifies any negativity people like to associate with car salesman. He was professional, kind, super knowledgeable, and most of all, understood my needs and what I was looking for. Thanks again man!

Stopped by today during my lunch break because my tire pressure light came on. I drove into the service center and was greeted by Hector. He was extremely helpful. Not only did he fix my tire pressure, he also checked the engine fluids and sprayed disinfectant inside my car. An extremely nice surprise as I did not expect such exemplary customer service. Highly recommend. Ask for Hector in service department, very attentive.

Excellent service from Mayk Pardo De Figueroa, my Customer Care Advisor

Brought my car to get the window trims replaced. They told me if I brought it in the morning it back to me in the afternoon. Almost evening time they called and said it would not be ready because the parts they had were wrong. Said I couldn’t pick it up because it was disassembled and they would do it the very next morning and have it to me by lunch. Call me in the next day and said wrong parts came in won’t be for a few more days pick your car up. Terrible customer service

I once scheduled a service for changing the key battery and I asked the car to be washed. Two days later, I noticed my Mercedes Mug and Hat is gone. Thus, I do not feel safe dealing with me in future.

The service repair which involved a tire placement was completed timely and in a quality manner. My Service Adviser, Mike , was very helpful, courteous and professional.

Excellent service, Brandon went out of his way to make sure my car was well inspected before returning the car back to me.

Recommend service advisor, Brandon Hernandez who took care of maintenance and recall item fix too. Most appreciated the quick drop off and pickup which made getting my car serviced during the work week easy. Excellent at keeping in touch during the process and follow up as well.

If you are looking to purchase or lease a vehicle, I would recommend the team at Mercedes-Benz of Fort Lauderdale. From the time I walked in until I left with my new GLC300 It was an easy, no nonsense transaction and I walked out happy!! Thanks Nicole, Sam, Aaron & Richard!!

Update: I called the number left in the reply to my original review, and Julia, the Internet Sales Manager, answered. We had a great conversation. She was extremely polite, and will be sending me more info on what I wanted to see. She volunteered additional info and answered other questions I didn't bother asking during my visit. The employee I encountered at the dealership is no longer employed there, for treating other customers similarly. I'm changing this rating to 5-stars. Original review: One star. I only went to see what a particular color looks like in person because it translates differently in different photos online. An employee approached me to find out if I need assistance. They didn't have the vehicle I want, and he wasn't aware of the color (which is on the MBUSA website for the 2021 models) I wanted to see. After walking around for a few minutes, and taking me to the upper level where more vehicles are, he began to suggest sedans, even though I made it known I only want a specific SUV model. He felt the need to tell me he can't spend more time with me because he works on commission only, and walking around is a waste of time for him. That is NOT something an employee should tell any customer, whether ready to buy, almost ready, or just looking, especially when their help wasn't requested, and within the first 30 seconds of conversation, it was known they don't have what I want, nor ANY vehicle in the color I wanted to see in person. He then gave me his card. I will never purchase from this location. Other Mercedes-Benz dealers are not far, and are plenty.

My 2017 M-B developed some warning light "issues" as we drove to Ft. Lauderdale. At 34K miles this was the first time had any issues with a Benz and have had about 7 Mercedes - all new.. Service technician Rudy restored my faith in the brand. When I checked in they told me Rudy would come get me "soon." 20 minutes later I tracked down Rudy and the check-in individual had not told him I was there as per appointment. Once got in contact with Rudy, all went VERY well. He was very pleasant, professional and effective. He called me twice with updates - both timely and accurate as to what was diagnosed and when vehicle would be ready. I have 10 personal cars and trucks so I have many service experiences. Overall, this was the best I have had in years. Great job Rudy - I am back happy with the M-B brand. .

Always an easy and pleasant experience. Purchasing and service departments are wonderful. They even have a quick service area, and a place to pull up to have tires and fluids checked. Will only purchase another car from here!

I had a flat tire and went there directly from work and I was accommodated right away,and my car was taken care of immediately.Didn’t have to wait long,it took longer than necessary because they washed my car.Mercedes Benz Fort Lauderdale always exceeds my expectations.

Charlie was fantastic to work with. He and the team went the extra mile getting me into a new GLC even though the showroom was incredibly busy. Wonderful experience with Charlie, Tim and Winston at MB Fort Lauderdale.

Chris Jablonski was professional, on-time and a pleasure to work with. His service was impeccable.

Great service. took care of problem right away. service rep. was great .

Had five star treatment at this dealership !! Bruno Jeronymo is an excellent sales person, very knowledgeable and answered all my questions. The way he treated me took away any anxiety I had about going to a dealership. Will definitely be purchasing my car with him.

Knowledgable, on-time and a pleasure to work with.

My service man ROB at Ft Lauderdale was extremely SUPBERB!!! He made my visit fast, complete and again extremely helpful at answering my questions. I will only ask for ROB again. Thank you

Very friendly staff. The facility was very clean. Loved the shuttle service while waiting for my car to get serviced.

What an amazing place to get your vehicle serviced. I was super impressed from the phone call I made to schedule the appointment, to the cleanliness, aesthetics and amenities they offered while I waited for my vehicle to be serviced. I would highly recommend reaching out to them not just for sales but for service as well.

Brought car in for a repair that I was told was on wArranty made appt showed up got rental and was told not covered on my policy ! Came back was told car was washed detailed only to get in car and not cleaned and had to wait for them to clean the dealership is going down hill and the customer service is lacking! Got the run around and wasn?t treated like in the past!

My service advisor, Chris was knowledgeable and extremely helpful in resolving my issue quickly.

BUYER BEWARE, THEY ARE RIPPING YOU OFF. LOOK AT BRUNO, ONE OF THEIR SALESMAN BOASTING THAT HE MADE 15K GROSS ON THIS POOR UNKNOWING CUSTOMER. SHES GOING TO BE FLIPPED ON THIS CAR FOR A LONG TIME

Great experience in the purchase of my 2019 Audi A8. Paul Lazarus was extremely professional and attentive to my questions and requests. Purchased the car long distance, but after just a couple of discussions I felt confident that the vehicle was high quality and would meet my expectations. Upon arrival, I was not disappointed. I will certainly give them my future business and strongly recommend this fine dealership.

Christopher was very attentive and my car was serviced quickly and it drives very well. Not inexpensive but I feel you get what you pay for. Very happy with the quality of the experience with Mercedes Benz of Fort Lauderdale.

Your staff was amazing. Thank you for your everything! My wife loves her nee car!

My service experience was on point. We consistently for the last 20 some ideas he is Mike Ferrara! He’s extremely thorough, easy to work with and very attentive. My loaner car is always ready for me and he gets me in and out. My car was serviced late February everything was taken care of, my only disappointment was my car was not cleaned. It came back as dirty as I gave it in. I immediately text Mike, and an instant text came back and said I’m so sorry it should’ve been done I will take care of you with with a detail job!! That’s the way you treat a loyal and good customer!!! Five star recommendation. Kudos to Mike for doing the right thing!

This is literally the best car dealership I ever purchased from. Making a appointment was quick and easy and when I came in my Salesman Bruno Jeronymo was already waiting for me in the front. I liked this a lot, that the same person I scheduled the Appointment with, was there for me. Plenty of times in the past when I schedule a Appointment with a salesman in a dealership, once I came in the salesman I scheduled with wasnt even there. Everyone was very nice & welcoming. Will be defenitely recommending this dealership to everyone.

Ask for Richie he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers....This was the easiest dealership I have worked with. I was in and out in 2 hours. Richie was efficient but also made sure that everything was covered at the best price in town. I recommended anyone to go see the team at Mercedes-Benz Ft. Lauderdale.. The process was stress free and pleasant. The manager AJ was very thorough and knowledgeable. He was able to find me a vehicle that suited my needs.

This is literally the best car dealership I ever purchased a car from. Making a appointment was quick and easy and when I came in my Salesman Brono was already waiting for me in the front. Everyone was very nice & welcoming. Bought my dream car here the same day (which usually never happens). Will be defenitely recommending this dealership to everyone.

Service advisor was awesome. Very friendly would highly recommended them.

I bought a new car 4 weeks ago and the salesperson was supposed to ship me the 2nd key but never did. Since buying I have left several text messages and voicemails and have not heard back. I left messages for the managers AJ and Tim as well. They have not called me back either.

Best service advisor ever, Torey makes returning to AutoNation a pleasure everytime.

It was great!

Excellent experience all around My service rep Brandon was great thank you for a great job

Love my new car, great customer service!

Thank you Seth BellikoffS I love my new car and thank you for your professional service!

I bought a car 4 weeks ago and the salesperson was supposed to ship me 2nd key. Since buying I have left several text messages and emails and have not heard back. I left messages for the managers AJ and Tim as well. They have not called me back either.

Best service advisor ever, he makes returning to AutoNation a pleasure.

Overall, the service was excellent, Manny was my service advisor and did a great job. I brought the vehicle in on a Saturday to have the auxiliary battery replaced while I waited, I was out of there in about hour and a half. I thought the price of $350.00 to replace a small battery was a bit pricey though.

For all those who know me, know my feelings about a Mercedes Benz- the car sells itself. Take away the human element, the salesman. Having had enough bad experiences with MB West Broward, it was a pleasure to deal with a location that considered my customer service. I got the vehicle I came in to get, the one in my account, that I did all the paperwork prior to coming in. It was simple.

My service manager promptly and professionally communicates my needs. I always feel like he's going to recommend the appropriate service for my needs, thus I consistently return.

Great service and the waiting area it’s big and comfortable with an amazing coffee and tea machine. Overall a great experience

Great costumer service and very attentive to all our concerns!!

Had a problem with a loose heat shield on a long road trip. Was worried it was going to be expensive. Tory in service was very helpful. We were in and out in under an hour and a half and the bill was extremely reasonable. We'll definitely use again if in the area. Highly recommend.

My Service advisor was excellent. Provided a-1 attention to details and manufacturer coverage & repair plans. Delivered as promised my vehicle !

Orlando was an excellent service representative for Mercedes-Benz. He was friendly, extremely efficiency and took care of my concerns immediately.

I had a great experience! I love my new car and Paul Lazaraus was awesome.

I had a scheduled appointment, I was quickly attended to by Chris, my service consultant. He provided me updates while my car was being serviced and got me out quick. thank you for the great service

My sales representative was very helpful. He was able to answer all of my questions.

Joe Hagen at Fort Lauderdale Mercedes made getting our new GLE seamless, easy, and transparent. He provided us all the options we could take from full-pay, lease options, and finance options so we could easily compare which would be best for us on the car we zeroed in on. Very happy with the experience, and very happy with our brand new bad-a$$ looking SUV.

Our service representative, Chris J., was outstanding. He is very personable, friendly and efficient. He got us in and out very quickly and our repairs were completed without a hitch!

Tori was excellent. Very consumer-oriented and honest . This was my first time at this store, but it will not be my last.

I made the mistake of going to some of the other dealerships here in Florida. Mercedes-Benz of Fort Lauderdale time and time again has gone above and beyond to provide better service than the others. Chris Zenny has restored my faith in customer service after I had a few hiccups with a purchase from the Tampa dealership. This is why I do all of my service there.

Great customer service !!!! I had a great time waiting

Very Pleased the service I received while buying a new car

It’s an absolute pleasure to take my vehicle there to be serviced the guys are fantastic, special thanks to customer care service advisor CHRIS ZENNY. Thank you

The service is exceptional always

Great customer service. It?s always a pleasure when I need something done or fixed....

Over charging for service or repairs. Several weeks to get vehicle fixed for minor repairs. Extremely expensive, no communication, one of the worst Mercedes dealers I have been associated with. New England Mercedes dealers are much more reasonable, accommodating, communications is better, and people are better.

Hello my experience is always nice when I have a Problem with my Mercedes-Benz. Recently I was in an accident and they have kept me comfortable with their Customer service and Friendly smiles when I come in and also a clean atmosphere always but especially during the pandemic. I absolutely recommend them anytime you have an issue with your car...

Good, fast and courteous service

I did an internet purchase on the vehicle and had a great experience, till I picked up the vehicle. I was told I would be be picked up at the airport by my sales representative Joe Green, I ended up having to take an Uber to the dealership as he was in the sales meeting. Throughout the morning he seemed extremely overstretched with other deals and activities going on. I heard several of his coworkers being very unprofessional in the comments and conversations that were being held on the sales floor, one blonde coworker yelling at an older coworker in a very demeaning tone. I was also told the vehicle comes with the warranty, but when I tried to use it I was quickly brushed off and told to take it to another AutoNation dealership none of which are close to me… Avoid this dealership if you would expect to have any type of service with your purchase.

I did an internet purchase on the vehicle and had a great experience, till I picked up the vehicle. I was told I would be be picked up at the airport by my sales representative Joe Green, I ended up having to take an Uber to the dealership as he was in the sales meeting. Throughout the morning he seemed extremely overstretched with other deals and activities going on. I heard several of his coworkers being very unprofessional in the comments and conversations that were being held on the sales floor, one blonde coworker yelling at an older coworker in a very demeaning tone. I was also told the vehicle comes with the warranty, but when I tried to use it I was quickly brushed off and told to take it to another AutoNation dealership none of which are close to me… Avoid this dealership if you would expect to have any type of service with your purchase.

I worked with Ray on the purchase of my new e63. While we went back and forth a bit during the negotiation, in the end I came away feeling good about the deal we put together. I would recommend Ray and MBZ Fort Lauderdale to others.

Great service easy in and out

I will recommend anyone to go to Mercedes-Benz of Fort Lauderdale because they give you good customer service. They have a good team work. Good job to my advisor Chris Zenny and one of the team Louis....👏🏾👏🏾👏🏾🙌👍🏽100%

The service was okay but the waiting is simple with no snack or Vending machine. Best waiting room is Dodge Arrigo of West palm beach hand down

There is no perfect service center but I will never go anywhere else. Perfect location and professional staff.

Very good and professional

I purchased a car a couple weeks ago from AutoNation Mercedes of Fort Lauderdale. I think it's my third. It will be my last purchase from them. Since they merged to join the AutoNation family it's not as good it's not the same and they will no longer help me as a customer going forward. They called me two days after the purchase and I was having a problem with air pressure while driving north. When they asked in their calll if I was happy with the car and they just wanted to know etc.. I told them of the warning lights and asked if they could search for a dealer. They pretty much said since there's no AutoNation around. 'no'.. I know how to resolve this. But there will be no third or fourth purchase. I will search for a Mercedes/BMW dealership not affiliated with AutoNation.

Work well done

A dealership is never any better than its representatives. The customer care representative that took care of me twice now, Christopher Jablonski, is the reason I will keep returning.

Excellent customer service. Brandon my service rep kept me up to date with when my car would be ready

Bought the top of the line extended warranty and the dealership took nearly THREE WEEKS to confirm I had the policy they sold me at that very dealership. They first told me the entered warranty lapsed. Then they said it didn’t lapse but only covered a portion. At the week three mark after threatening to sue they suddenly found my warranty info. One day of repairs and they had my car for three weeks. I will never go back there again as this was not my first bad service experience at this dealership.

Tehara was excellent - great follow up and extremely professional

Great experience. Salesman Joe H. was very nice and knowledgeable.

Fast and almost perfect. Almost because my only complain is that they change my seat driver position. I recomend that they can change but save in the memory the original position, so when the work is finished the seat position can be place in the original one.

Proactive, efficient, great rep ( Brandon) excellent communications.

Yes, my car had a recall related to a GPS recall. Mercedes-Benz got me in on time addressed the issue and I was on my way.

PLEASED WITH FIRST EXPERIENCE..................................

Professional all the way : Elie , Ala, Paul , Mike , Stephanie and Giff were all first class and made the buying process simple. The "No Haggle " price is justifiable , you want the car or you don't. The $799 "Dealer Fee" ( add'l profit a dozen other lame reasons ) thrown in at the signing IS NOT. However, as a shrewd negotiator, I was able to get a free ball cap from Giff to close the deal

Did not do a good job on cleaning the exterior of the car.

Fast efficient and friendly

I walked into the Ft Lauderdale Mercedes Dealership to possibly buy a new car. The representative Moses was an immense help and guided me through the entire process. I was able to walk out happy with a new car because of him!

Bruno Jeronymo was outstanding. He answered our questions professional. Was very knowledgeable I was with my son and we had different questions. I would give Bruno more then a ten if possible and my son agrees

Customer service was great, always someone around when you need them.

Carlo and the gentleman that handled Financing were very professional and helpful. I?m very satisfied with my car and experience.

My go-to dealership for everything Mercedes. From purchase through service, I highly recommend Mercedes Fort Lauderdale 🚗❗️

I went through several Mercedes Stores within Miami and Broward County, everyplace the Sales associates were very good but the financing agents were too rude, so decided to make this dealership my final stop. Within minutes, we came into an agreement, that's what I call service and customer satisfaction Thanks Mercedes of Fort Lauderdale and especially Ala Surayeva for making this possible, all the best

This was the second time I have used this facilty, both times the service and repair work has been flawless. I will cirtainly continue to use this facilty for all maintenace and repairs on our vehicals.

Very happy with this dealer, always very nice and they do a great job repairing or maintaining your car.

Great service advisor in Dorey! Excellent customer service.

The people in service are nice and they give as a very Good service .

Chris Jablonski?s knowledge of cars and his professionalism are superb! Will only deal with this individual when in need of repairs for my car

This was by far, the best purchasing experience I?ve had at any dealership! Todd was a tremendous help! I got exactly what I wanted without a long delay! Everything was delivered as promised!,

mercedes benz of ft lauderdale know how to take care of there customer thank you

I came in with a nail my front Tire. Received an excellent and fast service.

Brandon was the individual that I dealt with at Mercedes Benz when I had my automobile fixed and he did a wonderful job in communicating with me during the process.

Manny drove me home and returned car to my condo really goes above and beyond

Appt made and honored , car was delivered on time. service advisor took care of a minor warranty issue and answered all questions

The service department they are very cordial and try to be efficient! The sales/ show room department was a disappointing experience... sales people show no interest.. I did all the leg work and had to keep asking for the model I wanted... its our 3x and we felt unappreciated to be honest...

Brandon Hernandez was my service rep. and took care of all of my needs. Thanks for all of your help Brandon...great speedy job!!!

Great service always available. Employees are always friendly and ready to assist you whenever I go there for my service.

Great quick service B. Mike Farro is a great service provider.

Very happy with the entire process. The dealership is high end and so is the experience. Paul Lazarus, sales rep, made the process easy and positive.

Mercedes Benz of Ft Lauderdale is top of the line dealership

My sales person, Bruno, was very professional, patient and courteous. He walked me through the whole process. Randy, the financial representative was awesome as well.

I recently had services needs for my vehicle, which included the need to have the vehicle to be towed. I don't usually issue reviews, but the service was excellent and the ML employees were terrific. Nora in the appointment area was great in getting me in that day. My designated service rep (Rob) was out sick, but still called me to help coordinate the service. And, Rob's colleague, Xavier, picked up the ball and was simply terrific in getting the work done and communicating.

Service provided by advisor was phenomenal. He navigated me getting a loaner vehicle, allowed me to use a coupon sent through the mail and car was serviced in a timely manner

At first I was a bit skeptic about going into a dealership but from the moment I walked in the service and attention was paramount. Lance took the outmost beat care of me. He listened and I left with the vehicle I wanted. What a pleasant visit and transaction. Excellent customer service for sure!!

I arrived at my appointment on time (early in fact). There were few customers when I arrived. the vehicle was taken immediately. I waited 5 hours to get the vehicle back. the advisor only checked on me once (30 minutes be for I got the SUV back. I have always had my vehicle serviced at Ft. Lauderdale, but never waited this long. I am not unhappy with the service, but thought you should know.

I would recommend Mercedes-Benz of Fort Lauderdale 100%. Mr Peter McInnis is the best of the best. He's very competent, business orientated, friendly. He always tries his best to let the client leaves the dealer very satisfied. I had a very good experience with the person who took care of me in the Financial Department. I had various good experiences with that dealer. Mr McInnis always from day one took care of me. Kind regards, A. Boulin

Lance is a very professional person and he was very polite and patient helping me found the car. He make you feel you?re welcome to the facility. Very happy the team . Thank you for your service Mr. Lance it was a pleasure meeting you. If I have any friends that are looking for to buy a car, I will definitely bring him over. Once?s again happy new year!

Great experience!!!! My Salesperson Bruno was amazing, he make me feel so happy!!! I am so thankful.

Manny, performed an excellent customer service. KEEP IT LIKE THAT

Alex made the purchased of our new car enjoyable. He had everything ready, it was the smoothest purchase ever. Excellent service at Mercedes- Benz of Fort Lauderdale, professionalism of sales and financial personnel⭐️⭐️⭐️⭐️⭐️

Having a new service adviser - I was worried -however, Chris made us feel welcoming and friendly and listened to us.

Amazing experience, my service advisor Xavier was a class act.

When to buy a car and nobody help me I was ignored, even 2 receptionist and no even say hi, that’s decided to do my business somewhere else

Should I even mention. I knew I had to wait in the waiting area and was looking forward to drinking a cappuccino but both machines were not working. Needless to say it didn?t happen. When its busy some one should be attending to the coffee machine for when customers are having to wait. Thank you.

My car was towed in to the dealership to the attention of my service advisor. It took over a week for them to let me know that it needed a new engine! It was not the most efficient service I?ve had there but it was the first time thi ever happened. I blame Covid 19. My car ended up being totaled.

I was pleased with service rep and cost of repairs

Took my car in for service and found out I needed a lot more work than I had originally anticipated. The service rider Chris took time to explain and made the experience a good one. My car is an older model but has been a great vehicle that even if I were to purchase a new one I will still keep it so want to make sure I keep up the maintenance. I will definitely use them again for service and if I decide to purchase a new Mercedes I will look to them for the purchase.

I had the best experience with my service manager Mr Robert Piko at Mercedes Benz of Fort Lauderdale , he was very patient, insightful and helpful. The communication was exceptional and the personal care he took with me as a first time Mercedes owner was exactly what was needed. Thank you Mercedes family and ( Mr Rob ) Happy new year

My service advisor Manny Guzman is amazing. Best advisor ever!

Went in for a recall service. Service manager Chris was very professional and efficient. Put me in a loaner vehicle for the day, and called back as soon as the repair was completed. Chris represents the Mercedes brand very well.

Kind, friendly, and very professional staff who always provides EXCELLENT customer service!

Excellent customer service

I called the office that morning concerning an tire issue with my car and was told to bring it in. I was in and out in no time. Problem solved. They are very committed in the work they do. Very reliable. Outstanding Service provided by Nate Harrinauth. Truly the best service experience ever!

Good job overall.Freindly environment.Needs improvement in buying time.I spent 8 hours at the dealership

Great and courteous service.

Mike Ferraro is the best employee you guys have, he always goes above and beyond. Would have bought the car from him if it was possible.

All great. Seen for scheduled service that was overdue

See Sam Edelsberg for your sales needs. I have known Sam for 20 years and he is a great person to do business with and that is what keeps me coming g back to that dealership. They also have an excellent service department.

Always a great experience with the team at Mercedes Fort Lauderdale. A special thank you to Brandon Hernandez for his first class attitude and attention to my needs!

Juan Torrres at the collision center was excellent.

Great service, as always. It?s easy to schedule an appointment, the work is done well and in a timely manner. The service staff is exceptional.

Terrible all around - treated poorly and unfairly. Everything was an inconvenience for the salesman. He suggested a wire from a very low demographic area which suggests he was profiling me based on my race. Complained about his job more than. 3times

You look after your customers and make one feel as a valued person

First of all I like the atmosphere I started out just looking at cars not intending to purchase a car that day. The salesman Tommy and financier Walter made it easy. Although I was there ALL day then one of the managers made it better. I left with a New car

Excellent l am. Old clients recommend every one

As a walking appointment, got to service the car that morning.

My service advisor, Nate, was exceptional. He stayed in touch with me throughout the entire service process. They had my car for about 5 days due to having to order parts and Nate was in touch with me everyday. I will definitely work with Nate in the future.

Factory issue was repaired professionally and expertly

Mercedes Benz Fort Lauderdale is my go to place for maintenance and service. Mike Ferraro has been our service advisor for over 10 years. Always professional and keenly aware of my time constraints. Highly recommend this excellent facility.

Outstanding throughout . Pete Montaldo oversaw everything quite well. We had earlier purchased a high-end vehicle from the dealership and have now decided to drive another of our cars (also a high-end Mercedes and the car services in this case) down from Pennsylvania to remain in Fort Lauderdale. All service on both vehicles will be down only at this dealership.

My Service coordinator was Brandon. He was terrific, very helpful, knowledgable. Since I had my car in he has called me to make sure everything is working, and if I've had any other problems. I've had many Mercedes for many years, and this was the best service department I've been to. My car was washed and cleaned beautifully. I will definitely be making Fort Lauderdale MB my go to place from now on. The reason for the 3 stars in the facility is because the coffee machines were not working. They finally found someone to fix the both of them. But he never cleaned up. They were a mess. Needless to say I didn't have anything to drink. Otherwise the rest of the facility was great.

Car was serviced with oil change and general maintenance. Was over an hour longer than what was quoted to be on the long side of the tome frame. 3 hours for a scheduled appointment is too long. Otherwise great staff and job well done!

Great dealership fast and efficient made our purchase quick and easy. Seth had everything ready smoothest purchase ever.

Great! , even as a walk-in ! Friendly service and very helpful ! Very efficient!

Have been dealing with MB for over 20 years and service has always been attentive and thorough

Salesman Lance Nole💯 very professional

Malik is awesome!! He never rushes me and is just overall on point

Could not be more pleased. My service advisor was great and all work was done on time and communication was perfect.

Sales department used to tell the truth. Also ?non-negotiable? price is a deal killer. This may be my last Mercedes.

We have owned a number of Mercedes vehicles, which have all been diligently serviced by a Mercedes dealer that I love and originally purchased this particularly vehicle in 2001 from. This vehicle, a 2002 Mercedes ML 320 has 230,000 miles, was brought down to Florida and has again, been diligently serviced over the past 2 years at this dealership. It is in fantastic overall condition, both for its age and mileage. I had it taken in to do a full brake job (rotors and pads) in August and 2 weeks ago a caliper seized with approximately 200 miles since the brake job was done. I was not told the caliper was in any need of replacing at the time the brake job was done (I would have replaced it immediately, which I ended up doing) and even if the caliper happened to fail on its own in the 200 miles since we had the brake job done, normally our Mercedes dealership would help us out a bit on labor for having to replace a different related part when the labor for replacing a caliper is nearly identical to that of replacing pads/rotors and so we are essentially paying for the same labor twice in a 200 mile span. In the end, we replaced both calipers and also had brand new pads/rotors put on again (for piece of mind since they emitted a burning smell due to the siezed caliper even though they were only 200 miles old) and were offered a 10% discount on the labor that was essentially performed twice in 200 miles. While I appreciate the discount, to get it we had to “talk” to the Service Manager, who was exceptionally unpleasant (his voice was elevated on more than one occasion and he had a sort of “smug, I know everything” type of demeanor) to talk to and reminded me many times that “it’s an old car and what do you expect”. I understand that it’s an old car, but it’s my old car that we bought brand new, have lovingly maintained at Mercedes dealerships, and have no interest in ever selling. Overall, the job was done well and again, I appreciate the discount finally offered, but I will likely avoid this Mercedes dealership based solely on my unpleasant interactions with their service department’s manager.

Xavier was fantastic. My new go to for all my Mercedes needs.

Excellent service. My sales representative was very informative and help me get the vehicle that I want it with all options. Backed by there a five day moneyback guarantee, this is the place to go for your beautiful Mercedes. Ask for Alex! Tim is also an excellent Manager. This place is above and beyond to make sure that their customers are satisfied.

Very horrible experience. After bringing my vehicle for repair, auto nation didn?t resolve my repair. My car was taken back to auto nation a second time for the same repair smh.

Curtious, helpful and accomondating.

I have shopped at the Fort Lauderdale Mercedes Benz before and will always return to this location. The entire team ALWAYS makes this process the smoothest and easiest car buying process that I have ever encountered.

I've been coming to this location for the past 15 years and I have purchased each car and all my car repairs are performed here and I can't imagine going anywhere else. I'm pretty spoiled with the excellent service!

Came in for my schedule B service, Manny took care of me timely and was very professional

Even though I bought a car from a different dealer I sold my old one here. It was simple and a fair price.

Peter Maldonado is the best.

My service advisor Chris could not have been more helpful, professional, and kind.

Incredibly friendly and helpful personnel. Michael Ferraro is a cut above the rest. Cannot recommend more highly.

Not very happy with the way the repair cars. brought my clk550 for repairs a month ago and then have to bring it back again.

Efficient service. I had to wait about 2 hours for my service, which is exactly what I was promised. Very happy. Thanks.

Excellent service. Highly recommended. Mike Ferarrier always takes good care of me

My wife an I had a pain free and quick (if that's possible) buying experience at Mercedes Benz of Ft Lauderdale. Despite a clerical issue with my trade-in title, we were able to go from A-Z in the buying process (including a trade in ) in a matter of a few short hours! Thanks to Moises (and Eddie) for his assistance in getting us in our Benz quickly and painlessly!

poor quality of work, will never bring my car to this dealership for service.

I dealt with Ray at Mercedes of Fort Lauderdale and he was extremely informative and knew what he was doing. I will recommend anyone looking for a new Benz to go to him. Very professional and amicable.

My tech guy was great. Fast , polite and attentive.

They offer a shuttle service “every 10 minutes” so I opted to get a ride home instead of wait a few hours while my car was being serviced. It took 35 minutes to get the shuttle! When I came back to pick up my car later that day it took another half hour to bring me my car. Unacceptable!

Customer service always exceptional

Amazing customer service, staff very professional and their goal is to make the customer happy

We recently purchased an SUV from this dealership and could not be happier with the vehicle, the service we received, from our sales tech Ala, the manager Tim and even the finance guy Richard. The facility was clean, sanitized and we felt completely safe. Upon pick up of our vehicle they literally had it covered and wrapped with a bow. We definitely recommend Mercedes Fort Lauderdale.

Great service, very knowledgeable personnel. Service advisor Orlando Dominguez was great, he knows his job very well

Have a full maintain program ... was told on Thursday, that my broken light was covered ...did not have part, come back Monday... this morning I was told by Malik ( not his fault ...good man) that the light would cost over $650 ... this is approximately a $35 part ...

To many staff changes! Hardly know anyone anymore. Take better care of your employees! And keep them!!

I love my new car and the personnel at Mercedes Benz Ft Lauderdale have been very patient in helping me learn how to use all the cutting edge technology this E53 AMG has.

They are very unprofessional. They kept my boyfriends car they gave us one price and charged us another. They did not want to work with him to help him get his car back. We had the money for the repairs but they kept adding in additional charges. They kept his car.

Service is always top notch. Peter and Matthew make me feel important and go the extra mile to get everything perfect.

Mike Ferraro is the best service manager, he always makes sure everything is done right!!

I have a 2020 A220 which was damaged in an accident. It requires a part that was ordered in July 2 and still hasn't been made available for the repair. Yesterday we were told the part would be available the last week in November and today updated to the first week of December. We had been promised the part in September and October previously. The car is undriveable without the part & we are paying a monthly lease payment and insurance on a car that we can't use. Additionally, we had to rent a car for over $900.00 per month to replace this vehicle temporarily. Extremely disappointed with the MB USA as they have offered no help at all. I have no confidence the part will arrive anytime this year.

We have been going there for many years. Service rep Mike Ferraro always great service.

The adviser David Montgomery was very disappointing first I had an appointment when I got there he didn?t have me down and I had appointment to number 2 and rotate tire he tried to sell me the key to the wheels don?t work and he telling me we here will habve to change the locks and we charge around $300 a tire or you can go outside and fine a place to go very unsatisfactory place to bring your car

Great customer service and rep! christopher is the best

The entire staff at Mercedes Benz of Ft Lauderdale always provides excellent and professional customer service.

Good location and prompt service

In the beginning the process was pleasant, but when I asked for pictures of the car I was not given them just told it is a great car. I specifically asked if car had 2 keys was told yes, only given 1key. Asked if windshield wipers were good told yes rubber falling off. Was told tire were good not that great. Asked for print out from service department never given to me. Paint not great on car has patches on roof. The car had to be shipped to me which took longer than I was told.

Always like my service agent. Giving me a loaner makes me loyal to MB.

I'm very happy with them, customer service and staff.

The service at Mercedes-Benz of Fort Lauderdale is way more professional than the one in North Miami. If you have the option to choose, always choose the one in Fort Lauderdale as the employees are professional and work gets in time.

The staff in there is very nice and efficient. My GLE 350 received its first service and it was great.

My service rep.,.Peter was very polite & helpful! My experience was pleasant. Thank you Cathy

The service department is completely disorganized. Nobody to greet you when you come in. Multiple employees walking by ignoring me. Was told I could wait for my car (I didn?t) because it would be done in 90 minutes. The car was finished 7 HOURS later. Radio station changed in car. Seat not returned to original position. No Covid protection of steering wheel, shift lever, etc. I always get the feeling that I?m imposing on them when I bring my AMG 43 in for service. There was much better service at my Mercedes dealership in Pittsburgh. Which is probably where I?ll buy my S 63 next year.

I would not give any star If that was possible! If you want to enjoy your new vehicle and amazing customer service, well THIS IS NOT THE PLACE!!!!! DON'T GO THERE!!!! I got my new lease car a year ago and since then the car have so many problems and issues that causing me spending my time back and forth having them fix what need to be fixed, so many hours to waist on fixing a new car, a Mercedes benz car that suppose to work perfectly! I never had to fix problems so many times during a year doesn't matter which car I had from Toyota all the way to an old very old mini van. But the worst part was when I try to talked to a manager over the phone after telling me few times he have to check something and call me back he told me I have to add a lot of many to replace my car! WHY?!?! THIS IS NOT MY PROBLEM THAT YOUR MERCEDES BENZ CAR HAVE SO MANY PROBLEMS! Since I said no he just told me OK and hung up on me!!! Then I decided to go to the Delarship and one of the mangers his name is Anthony was there to "HELP" me. I explained him whats going on and told him about the call from earlier today even if he agreed that this is not normal or should be like this he told me that my options are A. To buy off the car - YES YES the same new car that I lease and have so many issues. B. To get in to a new lease and adding the money for my current car too - meaning pay more money that I do not need to pay because its not my fault that the car i lease from THEM have so many issues!!!! I told him he have to find another solution it doesn't make sense, he called Ala the lady that helped me when I got my lease i explained to her all over again she had to check few things ofcourse I have to wait again and get back to me like everything I just told them didn't exist! You can lease a new car but it doesn't make sense because you will have to pay a lot so we working on getting you a loaner car so we can fix your car they completely ignored of everything I said! So I got upset and asked how is that going to help ?!?!? I came for a solution! I can't keep coming when a new problem starts. She left and than Anthony came and said she left crying( that she didn't since I saw her right after and she was just fine!) And that i can't talk like that to employees and than he told me to get out and leave the location! And left ! Amazing customer service!!!! They do not know how to deal with problems that comes from their hands so they kick you out !!!! I was never so HUMILIATED in my life!! I will make sure that no one that I know will step in to Mercedes benz! And ofcourse now I stuck with a car that have problems!!! Again "Amazing customer service"! ANTHONY crossed the line when he KICKED ME OUT from your location like I'm a criminal while I'm just an upset customer that it can happen every day, and if they don't know how to deal with a customer that upset because of your customer service or product that you provide so maybe they are on the wrong job!

I would not give any star If that was possible! If you want to enjoy your new vehicle and amazing customer service, well THIS IS NOT THE PLACE!!!!! DON'T GO THERE!!!! I got my new lease car a year ago and since then the car have so many problems and issues that causing me spending my time back and forth having them fix what need to be fixed, so many hours to waist on fixing a new car, a Mercedes benz car that suppose to work perfectly! I never had to fix problems so many times during a year doesn't matter which car I had from Toyota all the way to an old very old mini van. But the worst part was when I try to talked to a manager over the phone after telling me few times he have to check something and call me back he told me I have to add a lot of many to replace my car! WHY?!?! THIS IS NOT MY PROBLEM THAT YOUR MERCEDES BENZ CAR HAVE SO MANY PROBLEMS! Since I said no he just told me OK and hung up on me!!! Then I decided to go to the Delarship and one of the mangers his name is Anthony was there to "HELP" me. I explained him whats going on and told him about the call from earlier today even if he agreed that this is not normal or should be like this he told me that my options are A. To buy off the car - YES YES the same new car that I lease and have so many issues. B. To get in to a new lease and adding the money for my current car too - meaning pay more money that I do not need to pay because its not my fault that the car i lease from THEM have so many issues!!!! I told him he have to find another solution it doesn't make sense, he called Ala the lady that helped me when I got my lease i explained to her all over again she had to check few things ofcourse I have to wait again and get back to me like everything I just told them didn't exist! You can lease a new car but it doesn't make sense because you will have to pay a lot so we working on getting you a loaner car so we can fix your car they completely ignored of everything I said! So I got upset and asked how is that going to help ?!?!? I came for  a solution! I can't keep coming when a new problem starts. She left and than Anthony came and said she left crying( that she didn't since I saw her right after and she was just fine!) And that i can't talk like that to employees and than he told me to get out and leave the location! And left ! Amazing customer service!!!! They do not know how to deal with problems that comes from their hands so they kick you out !!!! I was never so HUMILIATED in my life!! I will make sure that no one that I know will step in to Mercedes benz! And ofcourse now I stuck with a car that have problems!!! Again "Amazing customer service"! ANTHONY crossed the line when he KICKED ME OUT from your location like I'm a criminal while I'm just an upset customer that it can happen every day, and if they don't know how to deal with a customer that upset because of your customer service or product that you provide so maybe they are on the wrong job!

Called about a used Mercedes we saw on line and was connected to our salesman Moises. He was very responsive and friendly. After a few calls and interaction with the sales manager Giff we decided to book flights down to Florida. They had someone waiting at the airport to take us to the dealer. The car was as promised. They even had the car under a cover with a big bow on it. After a few hours we were driving back to Ohio.

Everything was handled quickly easy

Peter was quick and efficient , car was ready when promised

BAD EXPERICIENSE. I bought my Mercedes VIN # 55SWF4JBXFU073238- MILEAGE 78833 during the negotiations with our salesman Mr. Moises Abadi and sales manager Mark Bez. I requested the car should have the 75000 milage service because I was buying a preowned car and I did not put 78833 miles on it. I stated very clear to them that I will only buy the car if they will service the 75000 due on the car they agreed and promised. The car was kept from delivery for 2 weeks so all the services can be done to this date the 75000 mile service was never done I called M. Abadi and he doesn't give a clear response regarding the service. I need the service done as I was promised by Mercedes Benz representatives I always bought my Mercedes Benz from Euromotorcars Mercedes Benz from Bethesda Maryland I presently own a 2019 E300-W4 and never had an experience such as this.

it was very easy and the sales rep was every efficient took time to explain everything and left the show room with peace of mind she delivered the car to me the next day

Very happy and satisfied with customer service and salesman Seth Bellikoff

Everything was excellent! Orlando Dominguez is a wonderful service advisor. Thank you all

Peter McInnis is just great. The best thing I can say is that I have bought over 23 automobiles, both new and preowned , from him with absolute confidence. My friends have also been pleased with the cars that I have found thru Peter for them also. I much prefer to deal with Peter in Ft. Lauderdale than going to a geographically closer Mercedes dealership.

Very disorganized. Manager has a lack of customer service skills

Friendly staff and quick service, I think this is the fastest we ever purchased a car. Highly recommended.

Really professional environment

I never dread taking my car for service at MB Ft. Lauderdale. Everyone is so friendly, kind and courteous and the customer lounge is well-equipped with coffee, TV, wifi, and Social Distancing in these times of Covid!! Ask for Manny Guzman as your Service Rep. You won?t be disappointed!!

Great Service Manny was very professional and diligent

Agent provided Excellent Services. Very polite, understanding, knowledgeable and the services for my vehicle was completed in a timely matter. Mercedes Benz always provided excellent services.