Recent Reviews from Mercedes-Benz of Ft. Lauderdale

Caro

Great staff great experience

Best Mercedes-Benz dealership in South Florida.

I couldn't be happier with the service at Mercedes-Benz of Fort Lauderdale! My service guy, Mike Ferraro is the BEST! Over the years he has consistently treated me with kindness and provided excellent service. I had a little bumper meets brick wall issue and the body shop did a great job at very fair price. The communication from both Mike and Jeffrey from the collision center kept me up to date on the repairs being done and the costs. 5 stars for you all!! Thank you!! cz

Mercedes seems to have changed their attitude recently. I went in a couple of weeks ago, and they were no longer hard nosed. Now they are very friendly. I notice many new faces ! The service was spectacular and prompt.

Smooth process and Xavier was great

The dreaded check engine light came on in the middle of my drive home - then started to shake violently. I ended up parking it in a safe space overnight. Mercedes service was AMAZING - they towed my car to the shop and Mike Ferraro is the best service advisor I've ever had since owning a Mercedes! Communication was excellent, and I got everything taken care of quickly the first time around. If your car ever needs a service, come in and see Mike.

Excellent service from the Dealer Seller Elie and the Financist. Short offer of cars.

Always excellent service. Rudy takes care of all details and provides feedback on progress. I highly recommend him.

It may seem like a little thing but when you have 45 miles left to drive until you are on E and you are standing in front on the gas pump and cannot pump gas in your vehicle. My thoughts were "Houston we have a problem!" I had a problem with the gas door. The gas door would not open, even when I would lock and unlock the vehicle the gas door would not release. To make matters worse, I needed gas due to having to travel (36 miles round trip into downtown Miami) to my office the next morning. Since, towing at 5:30pm would leave me without transportation and by the time I got to the dealership, Service and the Loaner Departments would be closed. I contacted Mercedes Benz customer support via my app and they sent a mobile technician out to open the gas door so I could get some gas. The next morning, I contacted Mr. Malik Hepburn, Vehicle Services at Fort Lauderdale Mercedes Benz. Mr. Hepburn took care of my concerns; setting up the appointment to bring in my vehicle, ordering the parts, ensuring I had a loaner while my vehicle was being repaired and communicating the status during the few days it took to performed the repairs. When my vehicle was ready it was better then I expected, the paint matched and the gas door opens, and Mr. Hepburn ensured that I was satisfied with the work. I must say the customer support, mobile technician and Mr. Hepburn are the absolute best and very professional and I thank them. Sincerely, Damsel in Distress

When a Nissan dealership is more in tune with how to treat their customers over Mercedes, there’s something wrong. I’ve had great experience with multiple Mercedes dealerships in the past. But Ft Lauderdale Mercedes should earn an award for the WORST customer service dealership. I give this one star for 2 reasons. 1- it’s the least star I can give. 2- the actual work they performed was done well, so the actual labor dept deserves credit! The experience I had working with my sales and service representative was a total embarrassment to all Mercedes dealerships. From when I initially began my search to purchase, to now my first service on my vehicle. Service treatment was probably the worst. From arriving after making an online appt, I was walked to the service rep which I was assigned to. I stood outside his office as he was on the phone so I didn’t want to disrupt him. He walked out of his office, right passed me (still on the phone), and asked another employee why I was standing there. After they explained I was there for him, he allowed me in his office to Sit while he finished his phone call. When he was done, I showed him the 4 things on my vehicle I was there to get serviced. He only remembered 2. He hurried me out of his office and ordered me a Lyft. He said it was possible to have everything done that day but insisted I leave it. So I did. One of the issues I took it in for was covered over an extra warranty I had paid for in advance when I purchased the vehicle. He couldn’t find it. He asked me for the name and number, which I provided him with, then told me to call them myself to get the info. Ummmmmm…. Isn’t that your job??? Yes. It is!! After a couple days of back and forth, I get a text that my vehicle will be ready at 5pm. I ubered myself there (as this unprofessional, lazy, ‘mastermind’ could care less about his customer service skills). When I saw the vehicle, the work that was performed was done well (that I can see). I arrived at 5:30. (30 mins after he told me the vehicle would be ready) However, the vehicle was filthy dirty (“couldn’t get washed because the paint was too fresh”)- well then it wasn’t ready and I shouldn’t have been notified to pick it up, correct?!. There were handprints and dirt all over the car I couldn’t tell if scratches were left on it or not. Once I got home, I noticed the back license plate frame was cracked. Obviously they rear ended my vehicle. Because I didn’t leave it that way when I dropped it off. I will NEVER return to this location. I’m happy to give names and receipts. I just surely hope that all locations in the area are not this incompetent and unprofessional. Please hold your employees accountable for representing your brand and the exclusivity of it. This location is comparable to a Kia, not Mercedes Benz. A total embarrassment.

Carlo Rozemblad nicely showed us the car’s details, and he accompanied us to explore the more convenient deal. Moreover, Carlo was available for any questions and answered our doubts consistently and remarkably professionally.

My Service Specialist Chris Jablonski the absolute best! He's always willing to go above and beyond to assist. He's a true professional.

The entire staff is always professional and willing to go, without hesitation, above and beyond the call of duty to make the Mercdes Benz experience one that's second to none!

Amazing courtesy, helpfulness, knowledge of their model and accessories best for your needs and friendliness. Best group I've ever dealt with!

Simply the best or nothing well trained team and great customer service experience manage by a very professional and jovial person( Orlando Dominguez )his whole team is a reflection of great management and happy people. My review is 10 Mercedes Benz stars.

Manny was great and very helpful

Great fast service

Poor customer service - went in with a low tire, and after paying nearly $500 to replace it - they didn’t properly fill the new tire to the recommended pressure level, nor did they check the other tires. I now need to make another trip to have it corrected. On top of it, the customer service rep was flippant throughout. I won’t be using this location again.

Auto Nation at Mercedes Benz Ft Lauderdale performed the necessary work with professionalism and quality results.

Mike is my rep for service and he had me in and out very quickly. Not only that, but he noticed some smudge damage to my fender and had it removed while we were talking. It's great service and what you expect from Mercedes Benz of Fort Lauderdale.

Excellent work and excellent supervision

The service department is always on top of things. Although they move at a fast pace, they take the time to walk you through what will take place, what to anticipate and what is covered. I always feel well taken care of when I go to Ft Lauderdale MB.

They fixed my car on a extended warranty on a specific part of the engine very fast and smooth. The service manager was very knowledgeable.

The service was excellent

Paul and Bob were amazing. I requested a specific vehicle and within a day of me being able to come in they had the spreadsheet out and details on the car as soon as I walked in. I was able to trade in my first car as well. I am very happy with my new Mercedes.

Went in as a walk in and was attended to almost immediately. S.A. Mike assessed the complaint and determined that there was a nail in one of the tires. His team took the vehicle to the shop and before you knew it came back with a brand new tire mounted, vehicle washed, and a bottle of water. Very pleasant experience overall.

Charlie was very helpful and made us (family) feel great and well taken cared of. Walter (financial) was also awesome and always trying to find us the best options. Great duo!!!!

Mercedesi-Benz of FTL is never at a loss for providing superior service experiences. The advisor listened to my concerns, addressed each one of them. My car was washed and I was on my way quickly. Love this place!!

I would not go to any other dealership for sales or service. Mike Ferraro in service is the best

The amount of attention to detail and professionalism is above standards. The promptness of getting me exactly what I was looking for was stellar. The entire staff from my sales advisor, my service advisor as well as the financing department were all a pleasure to deal with and I would recommend Mercedes of Fort Lauderdale to anyone looking to get into a new or used vehicle. To say the least I am very Happy and Satisfied!

The personnel! Nora is number 1! Hands-down Melodie Moorehead, Ph D

Worst service ever!!!! The staff is VERY UNPROFESSIONAL!!

i have had my car serviced at many mercedes dealerships before but the fort lauderdale service center, you need to stay away from. Very very bad service. I am planning on writing the corporate office to share my experience but at all costs stay away and go to another location..

Excellent service all the way from the rental car to the time it took me to get in and get out.

Tommy was amazing and made the entire process simple and fun!

The Service Director, John, is phenomenal. Does an exceptional job at representing Mercedes-Benz with class and service.

The sales department is such a pleasure to work with. Setting appointments and working with Mike who always has a smile and is always willing to help and will keep going until the job is done right. He’s the best!! I also want to thank the all the people in the service department for being kind and courteous.

Mike Ferraro has been my Service Advisor at Mercedes Benz Fort Lauderdale for many years and has taken care of my last 3 cars and he is OUTSTANDING. He is unfailingly polite, helpful, available and gets the job done and if I could give him more than 5 stars I would!

Mercedes-Benz of Fort Lauderdale continues to provide exceptional service. As the owners of an AMG, we greatly appreciate the attention to detail given to our vehicle. Mike Ferraro, our service representative, is always just a phone call or text away. As long as the service remains first class, we will continue to do business with this dealership (to date, they have service five of our vehicles).

Great experience getting my new GLA 250, now we are ready for the baby! Thank you Ivan, for all the help and for getting my family a great deal!

Very Good services in every visit to this dealer , we are happy with your services and attention .

Mike Ferraro has been my Service Advisor for many years, through my last 3 Mercedes-Benz cars, and he is OUTSTANDING! He is always unfailingly polite, helpful, available and gets the job done. I highly recommend him and if I could give him more than 5 stars, I would!

The only thing that changed from all my years in coming to this service is that the people - are not greeting you any more? waited minutes before someone came to asked, what we needed! My service guy Chris is great and friendly - that makes up for the wait .

I had a very good experience buying my car at Mercedes-Benz of Fort Lauderdale. Lance Noel, made the whole difference. From the test-drive through the closing and delivering it was spotless. Thank you Lance Noel for your help.

I got my GLB 250 AMG. Ivan Silva was my sales associate. He is wonderful guy, salesman! Also he not just sold to you a car an say so long, no he was in touch couple weeks, asking my feelings , doubts about the car. I am definitely recommending this place and Ivan!

Check Engine Light came on right before a road trip. Manny Guzman, Service Advisor took me in right away and saw to it my car was inspected immediately. Electrical issue resolved and I was on my way in a few hours without an appointment. Manny was super attentive and respectful of my time by checking the status every 20 min or so. He is a great representation of the quality customer care at Mercedes in Ft. lauderdale. This is my 7th Mercedes, 1st purchased in Florida. Quality and attention is consistent. Thank you

Outstanding service and great customer relationship. Jeff and Juan were terrific in keeping us up-to-date on the progress of our car. When we received it, it was in absolutely beautiful condition. They are the best!

the service manager very nice and very professional. he the right men to be manager

Usually don't bother with reviews, but Manny my service manager was great. My MB was a little behind on the service interval, but he took the time and showed me my options so I could make the best decision without wasting money. He was professional and friendly. Definitely the person I would want representing my company.

Sorry Mercedes. We walked in in shorts. The 2 receptionists did not even look up or say hello or a welcome? The sale staff totally ignored us, not even one person was asking us if they could assist us. We're driving two Mercedes currently and I'm in the market for an S class. We still will buy Mercedes, but not there. I am sure if I would've walked in with my business dress, we would have gotten attention. Guys, you can not judge the customers by their outfit! You proved that good dressed people sometimes are totally worthless in their arrogance.

Ivan Silva is the best sales man , very professional and respect every detail important for the client , that’s why I always came back . He’s the best sales guy from Mercedez Benz of Fort Lauderdale

Great process from setting appointment online to greeter, to service tech. Everything went well. It took a little longer than promised due to a backup at the car wash area.

Congenial professional service. fair price

Great experience excellent customer and finance people

Great guy helped a lot

My experience is that they are professional in their field of the Mercedes Benz. I service my car and never had any problem.

Always a great experience. My running flat got a flat - from the sos call in the car - tow truck arrived in less than an hour and the dealership had my tire the next day. My car was washed and ready when I arrived. Xavier is my service advisor and is great. They are usually out of loaners if not scheduled weeks in advance 😔

Excellent experience purchasing our new car! Alex was very professional and showed amazing customer service! Would definitely recommend this location.

Excellent Customer Service. Thank you.

I leased a car from Mercedes-Benz of Fort Lauderdale and, I want to say thanks to Alex Covarrubias and the entire team for making our experience seamless. I received keys after an hour and, the car was delivered to our door early the next day. It was an amazing experience and a very detail-oriented service.

Beautiful dealership.

Chris and Gabriel were great

Just got car back. Will see how service done reflects on car?s drivability.

Bought a certified 2017 Mercedes 300 E Series in 2019. Added prepaid services, just to make sure I would have a good experience. On Friday June 17 2021, I went for service just to find out that the prepaid service I paid a few thousand $$$, was only for a $40 oil change that the dealer no longer carries. I said that there should be a mistake. Finance checked the contracts and noticed that I was shown the prepaid agreement, but on the contract the booked only the oil change contract. Unfortunately at that point no one could help me. I paid for the service on the car today (June 22, 2021) and until now no response from Autonation. Mercedes-Benz is saying that is up to the dealer to resolve the situation. There are good people out there, but there are also bad... keep your eyes open when dealing with this company.

Very Easy To Contact Tony in Sales. Also, He Helped Me Schedule Service So I Could Avoid Rush Hour Traffic With My Long Dive Home.

Bought a certified 2017 Mercedes 300 E Series in 2019. Added prepaid services, just to make sure I would have a good experience. On Friday June 17 2021, I went for service just to find out that the prepaid service I paid a few thousand $$$, was only for a $40 oil change that the dealer no longer carries. I said that there should be a mistake. Finance checked the contracts and noticed that I was shown the prepaid agreement, but on the contract the booked only the oil change contract. Unfortunately at that point no one could help me. I paid for the service on the car today (June 22, 2021) and until now no response from Autonation. Mercedes-Benz is saying that is up to the dealer to resolve the situation. There are good people out there, but there are also bad... keep your eyes open when dealing with this company.

Bought a certified 2017 Mercedes 300 E Series in 2019. Added prepaid services, just to make sure I would have a good experience. On Friday June 17 2021, I went for service just to find out that the prepaid service I paid a few thousand $$$, was only for a $40 oil change that the dealer no longer carries. I said that there should be a mistake. Finance checked the contracts and noticed that I was shown the prepaid agreement, but on the contract the booked only the oil change contract. Unfortunately at that point no one could help me. I paid for the service on the car today (June 22, 2021) and until now no response from Autonation. Mercedes-Benz is saying that is up to the dealer to resolve the situation. There are good people out there, but there are also bad... keep your eyes open when dealing with this company.

exceptional service better results loaners should be more accessible

This place is just horrible!!! That is the reason my wife & l go to a MB dealer much further then where we live to buy our vehicles Customer service & ESPECIALLY SERVICE is very unprofessional. Deal with Pembroke Pines MB you’ll see the difference.

My service manager Christopher was terrific.

Had a warranty problem and got it fixed without a problem. 👍👍 They didn't have a loaner available but got a ride back and forth.

As amazing as my photography

I got my first Mercedes Benz here and I experienced the best costumer service since day 1. I totally recommend this place, specially the sales rep Ala.

UPGRADE TO EARLIER NEGATIVE RATING The below was related to my experience with Ft Lauderdale Mercedes, wherein, I originally graded the experience as poor. Subsequent to my review being published I was contacted by the Manager (Mark). He responded quickly to the issues, in a professional, competent manner. All questions and issues have been addressed satisfactorily. I would grade the management response at 5, but left the overall rating at 4 due to the fact that the errors were made in the first place. Original Complaint 2 MAJOR DELIVERY ERRORS Major errors were made in the delivery of the vehicle that could have had severe financial consequences if we had not discovered the errors, ourselves. 1. Dealer installed 4 new tires, incorrectly. My vehicle uses a staggered tire system wherein the two tires in the rear are larger than the two in front. Dealer, mistakenly, put both of the smaller tires on the left side of the car and both of the larger two on the right. The larger two tires required a different psi (38psi vs 35psi on the smaller two) The air pressure when delivered had less than 35 on all 4. Having different size tires on the same axle could cause differential damage. (which would likely not have been covered under the warranty due to the install cause) When we notified the dealer of this error, they were cooperative and offered to talk to my local dealer if their were any issues regarding correction of the tire installation and fob battery. (This was necessary since I live 200mi from Ft Lauderdale). Contact with my local dealer proved to be unnecessary as they addressed the tires and fob without difficulty. 2. Overfilled oil. Computer monitoring system advises that oil should be reduced as filled beyond max. Could cause engine damage The sales process was OK. Personnel were personable but did not provide requested historical documents such as Carfax and Certified checklist. All of this leads me to give an overall rating of POOR (1) I have no confidence in the services performed on my vehicle and will need to take it to my local dealer for a complete evaluation.

Outstanding service. Very reliable

great and fast

Just recently leased a 2021 Mercedes GLB through Calin Orban at Mercedes-Benz of Fort Lauderdale. He went above and beyond in helping decide on the vehicle that most closely fit my specifications. I am actually currently on crutches and he made sure I wouldn't even have to go outside in the rain to see/test drive multiple vehicles and pulled them directly in the building for me to have easy access to. He helped me through the entire process of leasing my first vehicle and stayed with me past 10:30 that night to make sure everything went smoothly. I've previously had a Mercedes c300 several years ago from a dealership back home and they honestly made me never want to have a Mercedes again. Calin has restored my faith in what I believe to be the 5-star experience that is expected of a luxury vehicle brand and has even helped me with several questions I have had in the week post leasing. Highly recommend him to help with your next vehicle!

I bought a new mercedes at Ft. Lauderdale Mercedes and the service was terrible and the sales staff continually lied to me. Would never buy another car from them in the future.

Always friendly and professional Great dealership experience would recommend it to my friends

I love this place and will definitely come back for my next Mercedes-Benz. Peter, Tommy, and Shonna were very professional and kind with assisting me through the entire buying process. Everyone was very honest and full of integrity. Adeline Dorsainvil

Amazing experience. They made buying a car seamless!! Thank you!!

Me and my husband just wasted 3 hours and our credit check at this location! Do not go here and definitely do not use or trust Sam Edelsberg as your sales man. I never write reviews but I have to in this case to help others avoid this salesman! We agreed on a deal with Sam that included taxes and maintenance and we proceeded with paperwork to lock the deal in. At the end of the process (2 hours later) when speaking with the finance person he was offering us maintenance deals as if it was not included to which we said it was included in the deal we agreed on with Sam. Sam of course didn’t even stay to see the deal go through and left. We called Sam and he said he never agreed on maintenance included (which would cost us additional money) he was SO unprofessional, yelled over the phone and constantly talked over us. He literally tried to scam us. We then spoke with the manager who was also unprofessional and did not honor the deal we agreed on so we left with damaged credit, 3 hours lost and no car. DO not use this place or at least Sam Edesberg to take care of you. We did business with coconut creek location with Joshua Garmon in the past and had amazing professional and honest experience total opposite of this place!

Best experience for a purchase.

Had a tire problem, and they took me as a walk in. Smooth process, courteous, professional.

First class services, thank you Rudy for doing 110% for your costumer. Thank you greatly for going above and beyond to help your costumer. Looking forward to working with in the future. thank you again satisficed costumer Leila Balram

I always receive top notch quality service for my Service Advisor, Michael Ferraro. He always goes above and beyond for me. He is the main reason that I will only go to your dealership. I value his expertise and knowledge. Thank you for having him on your team....

Outstanding service; great people, great facility. Fast, efficient, Professional, and Friendly!! The Absolute Best Possible!!

Everyone was amazing and very helpful!

Great Servicing and sales depts

It took 3 hours to to patch a hole in my tire. I had an appointment at 1:30 and left at 4 pm. If it was not for the employee who helped me I would have been there all day. He had to look for car multiple times. Thankful for him.

Fast professional service. Even under our difficult current circumstances Mercedes Benz of Ft. Lauderdale manages to maintain exemplary service while maintaining a safe environment. Abraham Wolf Aventura Florida

I ordered my GLE because I wanted certain options and the car came in a month early. It is better than I expected and the process was seamless!

My wife and I worked with Calin Orban to select and buy a CPO GLE. He was terrific from the minute he introduced himself through several weeks after purchasing, as he followed up to ensure that we were happy with the vehicle. If our next vehicle is a Mercedes, we will definitely seek out Calin to assist. Highly recommended.

Ft. Lauderdale Mercedes Benz has sold me 6 new cars in the last 17-18 years. My latest is a 2021 E450 Cabriolet, I built "on line" and then Sam Edelsburg ordered and delivered in car in his usual professional & timely manner. Mike Ferraro in the Service Department continues to provide his usual 5 star service. I wouldn't consider purchasing any vehicle from any other dealership. The new E450 Cabriolet is a truly remarkable car in every respect.

It was an absolutely amazing experience with my salesman. The best money I have ever spent

Great experience! My salesman Todd was very nice, very personable and great! Winston was very knowledgeable! Thanks guys! 👍🏽

Mike Ferraro is an awesome advisor, he gets you in and out in a timely manner? he gets the job done? he is a professional kind and caring I will recommend him highly? all the employees at Fort Lauderdale Mercedes are very nice and helpful.

Excellent Service as usual. Mike Ferraro is the best

Great experience and wonderful sales staff. Both Joe and Bruno were extremely helpful. They expended every effort possible for us to get the car that we wanted. Huge thanks.

Khalil is excellent caring warm friendly respectful kind. Made sure I was shown to waiting area and asked if I wanted something to drink. Came over a few times during my 2 hour wait to give me updates. He was true to his word my car was serviced in exactly 2 hours. He even checked me out and walked me to my car. He needs a raise and a promotion but then I will lose him as I did Peter. But Khalil deserves it.

To: Michael Ferraro Customer Care Advisor Michael, I want you to know that I genuinely appreciate your, John’s and the other service peoples -phenomenal effort- to find and rescue the kitten from under my car‘s hood this past Friday. It was a pure display of compassion, teamwork, and customer care -above and beyond the call of duty. Thank you again, Richard (Background)- I played tennis in the morning… and then my day became bizarre .:after tennis I drove a short distance across the street to Einstein Bagel.. as I parked- two young guys came over to me and asked if I had a cat in my car- because they heard a meowing. I said no way- they went to the front of my car and said listen -I did and I heard the meow . I lift the hood and looked and did not see the cat ,however,I heard it.I had only one safe option- drive to my Mercedes dealership so they can dismantle my vehicle and find the cat( dead or alive)- it was amazing -when my hood was lifted- we heard a meow- and in a short period of time a team of six guys jacked my car up, took off a front wheel, dislodged part of my front bumper…and found & freed the kitten. What an amazing display of compassion and effort to save a little animal.

Tony was amazing and the finance lady was knowledgeable and personable. I purchased a used gls 550, with an ongoing lease on a xt5. I needed an AWD 3rd row vehicle. GM finance was awful to work with; however the General manager at MB was able to resolve the pay off inquiry. I recommend working with these folks.

My recent visit to Mercedes-Benz of Fort Lauderdale was great. They were very professional. My car is running great. I would recommend anyone who owns a Mercedes. Go to Mercedes-Benz of Fort Lauderdale.

The car was delivered to me and it was not fully serviced.

Manny and Orland were awesome. They were very helpful and timely, compasionite to my needs. They are 2 gems in the MB family. Thank you guys so much for every thing. Sincerely, Stephanie

Service personnel were excellent, the cleaning of the vehicle could have been a little better

Sam takes great care of us. He just got Dotti her fifth new Mercedes, if my memory is correct. She loves her new car and looks great in it!!

Richie was great! He provided me with great costumer service, very knowledgeable and I really enjoy getting my car with him. Overall had a really good time and got the car that I was looking.

Service professional ,time waiting is minimum

Pilots and courteous-car was clean upon return

My regular service guy, Malik was on vacation so Rudy took good care of me. I got there in the morning. My only concern was that I was told later in the afternoon that I might have to leave the car overnight because they were really busy. I couldn't accept that because I needed the car and I also could not understand why a mere battery replacement would require I leave the car overnight. Rudy got involved and the battery was replaced that same afternoon and I did not have to leave the car overnight. I was a happy camper at the end/George (Debra's Spouse)

Purchased my first Mercedes in 1970 and the service and assistance provided by the Service Department has gotten better every year. I hope there is a Mercedes dealership in the other "side

We purchased a GLE 450 4MATIC on 3/23/3021 from Bruno Jeronymo. Bruno made the selection and purchasing tasks a pleasant experience. He was knowledgeable, patient and understanding. We were able to negotiate comfortably with a final result to our satisfaction. I will be contacting Bruno soon with some possible questions. Thank you, Bruno.

My service adviser is always polite, professional, timely

I always have excellent customer service when I need to have my car serviced. Mike Ferraro was able to get me in and out in a timely manner without an appointment. He is always professional and always willing to do what he can to help. I highly recommend Mike Ferraro and Fort Lauderdale Mercedes.

Amazing experience and staff Darnell is very friendly and knowledgeable of all inventory. Will definitely do business here again and will tell my friends.

While it is unusual that I would need the services of my own employment, I do want to leave a shout out to those who have helped me. Thank you Jeffrey in the body shop and John our service manager for getting me through the insurance hassles and problems that lie within accidents. You made it really easy. Thank you.

I always have great service at Fort Lauderdale Mercedes. Mike Ferraro is always willing to do what he can to help with the service of my car. He is professional and kind. I also highly recommend Sam to buy or lease a car from. He is very passionate about his customers.

I HONESTLY HAD THE BEST EXPERIENCE WITH MERCEDES I WALKED IN NOT EVEN KNOWING HOW THINGS WOULD TURN OUT ON ME PURCHASING A NEW CAR I MET WITH IVAN SILVA I WAS A LITTLE NERVOUS BUT HE MAD ME FEEL VERY COMFORTABLE WITH THE TONE OF HIS VOICE BECAUSE NO ONE WANTS TO HEAR OUT LOAD YOUR NOT APPROVED OR YOUR SCORE IS TO LOW AND THOSE WHERE THE THINGS THAT HAD ME NERVOUS. IVAN TOOK HIS TIME TO FIND A BANK THAT WOULD FINANCE ME AT A GOOD MONTHLY RATE THE PROCESS WAS FAST BEFOR I KNEW IT WE HAVE AN OFFER AND I WAS SIGNING PAPERS I FELT VER COMFORTABLE HE WASNT TRYING TO PRESSURE ME INTO ANYTHING I HIGHLY RECOMMEND IVAN HE’S A WONDERFUL PERSON AND OUTSTANDING SALESMAN I LEFT OUT OF MERCEDES A HAPPY CAMPER HE REALLY MADE MY DAY THANK YOU IVAN ONCE AGAIN EVERYONE LOVES MY NEW RIDE ❤️❤️❤️

My service writer Chris is awesome! He was very informative and attentive during my visit. Also very likable.

I had very poor customer service. I was promised a second key by my sales person. I waited 5 days for my key, then I asked about it, he said it is out of my pay grade to get me a key. He told me to contact a manager. Me and my husband left 7 messages with 3 different Managers. It has been 3 weeks and we still have not heard back.

Got the repair a reasonable price and time. Customer service was available upon my early arrival.

My service advisor, Chris was knowledgeable and extremely helpful in resolving my issue quickly.

My mechanic Juan was very good and did a good job of fixing my car. I brought it back and had a problem with the film on my driver side window and air coming in around the window. Juan with the help of Mike the manager looked over my issue and took care of my problem. I was given a car while my car was being fixed. They had my car fixed the same day. It was a good experience and I would refer them to friends.

I dealt with Vlad and he was GREAT from start to finish. Never one second of pressure. Spent as much time as need; never felt rushed. Would definitely purchase here again and would very highly recommend them to everyone else. Winston, in the finance department, was equally very professional in his approach and very friendly and efficient. My experience with Mercedes Benz of Fort Lauderdale was perfect. Totally unlike car dealer experiences from years ago. I should know, I sold cars and trucks for almost 50 years.

Very professional staff, excellent service!

Great Experience having Battery Replaced as an emergency and i was able to drive the car in and they squeezed me in and within the hour I was done. Thank you Fort Lauderdale Mecedes!

Ala Surayeva is very nice , professional and attentive. Ala has been very helpful throughout the whole process. Absolutely recommend her ! If you are at the Mercedes of Fort Lauderdale , then you should definitely ask for Ala, she can make anything possible. P.S . Thank you Ala for your professionalism .

So glad they took my car with no appointment and got it back to me in a couple of hours. Wish I could buy all their merch

it would be great if when they say your car is great the automatic emails that go out are accurate. EVERY TIME I go for service the next days it always says I didn't get something done. When it has been done already. And having to keep your car for 2 days for a REGULAR maintenance is just not right!

well hope somebody call me to fix this situation ,

Just purchased my first Mercedes at the Fort Lauderdale location. Had a great experience and I love my new car! They were able to work with me to trade in my old Toyota and get me a good deal on the new car. I would highly recommend this location- Carlo was great.

Malik on the service team with Orlando were great! They went above and beyond! They are awesome they made me fall in love of the loaner that I got! Too bad that Tommy the Sales agent didn’t want to sale it! I’ll be back soon…

Today we worked with Joe Green and he was amazing! We got our first Mercedes and he was nothing but amazing. All of our concerns were filled. I highly recommend this location compared to the others. Winston, the financial manager was also super amazing and helped us get an amazing deal.

Great service by Christopher Jablonski service advisor and the technician as well and having my Mercedes sanitized at no charge.

Quick and professional service. My service advisor was great and took the time to explain to me everything I needed to know.

Peter from Mercedes benz Fort Lauderdale was awesome, top notch sales professional!!

Excellent service.

For the first time in many years of having Mercedes Benz as my primary vehicle, and having had many unsatisfactory experiences, I congratulate Mercedez-Benz of Fort Lauderdale for having hired Rudy (Rodolfo) as a customer adviser. Rudy has a particular skill: listening to the client and fixing issues, some of which have been longstanding. Thank you for upholding the name of Mercedes Benz. I am very happy this time.

Great dealership to purchase your vehicles

Awesome service and great price.

Best service dept experience by qualified professionals

I would rate my overall experience close to a 5 because as I was able to leave the dealership with the specific terms that I was able to successfully negotiate. This was my third vehicle purchased from this dealership; all vehicles were new. Although the Salesperson provided excellent customer service, it appears the finance team dropped the ball by not processing the paperwork consistent with standard industry practices, and in the manner initially requested by the first lien holder.

Love, love and love the staff. Kaig, hands down the best representative I've met. Kaig and Carl thanks for your assistance.

I had received absoultly exceptional service from Malik, he had went above and beyond to provide me with amazing service. Especially dealing with a Pandemic, it shows his determination and consistency with providing his customers with exceptional service and his knowledge is assertive, his patience and his helpfulness is brilliant and he is just absolutely awesome and a great asset to Mercedes Benz Company and it start from managment thank you for having wonderful worker like Malik! Thank you, Sherly D.

Had an amazing experience at Mercedes Benz FTL with Joe Hagen! He somehow worked his magic to get me into my dream “mom” car (GLA SUV) Highly recommend and look forward to working with him again in the future. Also, the financial guy (I’m sorry I can’t remember his name now) was super awesome!!! Thanks guys!

Mike was a pleasure to deal with, as always. Work done to perfection and faster than expected. After a long pandemic absence I was welcomed back and felt valued as a customer.

Joe was extremely helpful and friendly. During the purchase, I did not feel as if I was wasting time.

We are super happy with our new Mercedes. Many thanks to the Mercedes-Benz of Ft. Lauderdale, especially to Calin Orban, who was polite and respectful, and definitely helpful :) ⭐⭐⭐⭐⭐

Courteous and knowledgeable Service Advisor. Easy appointment scheduling and drop off. Provide Lyft drop/pickup to get your car.

Benz of FTL treated me great. Got exactly what I wanted and more. Ray is the best!!

Everyone at this Mercedes-Benz dealership was a pleasure. Especially, Joseph Hagen. He was patient but very informative. He was willing to get me into what I wanted and still working with me to get the best deal possible. I appreciate the whole team and management, who also played a big roll in closing my deal. Thank you!

Excelente atención , muy profesional el Sr Lance , 100% recomendado

We bought a coupe at Mercedes-Benz Ft. Lauderdale with Todd Fine last year and love it. Came back to buy our daughter a car and Todd made it such a memorable experience for her and she loves her car. He was extremely attentive and very knowledgeable. Highly recommend.

Peter made the experience of buying a car with Mercedes-Benz of Fort Lauderdale extremely easy. He and Stephanie couldn’t have made the process any more seamless and it made all the difference when compared to the competition. The service was unparalleled. I highly recommend checking them out on your next car search.

Excelente atención del Sr Lance , 100% recomendado

Outstanding costumer services I was always informed about the work done on my vehicle. I highly recommend this dealership.

I have been using the Ft Lauderdale Benz Dealership is amazing Brandon Hernandez goes above and beyond to make your process smooth

Excellent service 👏clean nice show room beautiful cars 🚗

If you are looking for great customer service, professional individuals, & honest individuals, I wouldn't recommend Mercedes Benz of Fort Lauderdale. I had a terrible experience there & it was not the first time. I kept contacting Orlando who is the manager over the service department, but he never called back although I left several voice messages, kept calling, & told other representatives to have him call me back. He never bothered to contact me & let me know when he would send the correct information to my insurance company after his worker lied to the insurance company & stated that I already took my vehicle while my vehicle was still overthere for over a month, they stated that they had no proof of what was fixed, & sent a little something in a water bottle to the insurance company while they told me that my vehicle's issue was tank contamination. I think it was only suppose to be the software update but that'snot what was done. I wouldn't expect that from such a big company, but I can't say that as no matter how big or small a business is it's the representatives who make it.

For all those who know me, know my feelings about a Mercedes Benz- the car sells itself. Take away the human element, the salesman. Having had enough bad experiences with MB West Broward, it was a pleasure to deal with a location that considered my customer service. I got the vehicle I came in to get, the one in my account, that I did all the paperwork prior to coming in. It was simple.

Bad customer service, I wouldn't recommend. My daughter and I had a terrible experience at Mercedes Benz of Fort Lauderdale.

My sister had a terrible experiences with the car service department & I saw how she struggled to get her car back, but the service manager didn’t really care of submitting proof of what was fixed to the insurance company & his worker made things look bad by stating that the vehicle was already released which was not true while insurance companies would try to collect any info to not fix any issues. Bad customer service & the workers only care about money, nothing else.

My sister-in-law was not too happy about the customer service, I can't blame her though with such terrible service.

My best frind had a terrible experience at Mercedes Benz of Fort Lauderdale so I wouldn't even consider buying my car there. I would rather go to Mercedes Benz Of Pembroke Pines or Coconut Creek.

My salesman was Todd Fine and he was phenomenal from start to present. He guided through the entire process with NO PRESSURE. Todd even made sure I got a "worthy" deal on my insurance. I would recommend him to anyone in the market for a Mercedes-Benz. Thank you, I love my truck.

I've taken my car to MB of Ft. Lauderdale several times and I can honestly say they make me feel like family. The service is excellent and so is the coffee. I would recommend them to all MB owners. You won't be disappointed.

I am very incredibly happy with my experience at MB fort lauderdale... I have been in the car business for 15 years and have worked with many sales professionals - Joe Hagen was an amazing person to work with, took time to understand what I was looking for. Joe did an amazing job assisting through the process and I will definitely be going back to him for him car needs and is an asset to the company. Great service at MB fort lauderdale and definitely recommended!

great friendly, professional staff- did work in a timely manner and gave me car back spotless

Every time I bring my car in when I pick it up my door lock settings have been changed. Being a woman, I set my 4 door locks so only the driver door unlocks when I approach. Please tell the valets, service, repair and wash employees not to change the owner’s settings.

Service Dept Manger an Collision manger both are very unprofessional ! Even after I sent my complaint to the Head Quarters they refused to do their Due diligence on what was wrong with my car ! It’s seems to me they don’t value African American especially women business ! I hate I had State Farm pay there collision center to fix the car ! But since it’s Mercedes you would think they would specialize. In Mercedes ! Not like a random body shop !

Everything was smooth and sales representative was outstanding in his help to get the car of my dreams thank you JOSEPH HAGEN for deal for us the deal and WINSTON MENDOZA to finish and close the deal ILEANA CACERES

Service at Benz is always amazing. Manny is always on top of things, he makes sure things are done right and fast.

I love MB of Fort Lauderdale! Andrew in the service department was phenomenal with assisting me as to my car service appointment and needs. I would highly recommend this dealership!

Rudy was great very responsive car loan dept was wonderfultoo!

My service advisor Brandon was very helpful. He provided detailed information regarding the upcoming services needed. He explained in detail what is required vs what is recommended.

I bought a 2015 Certified S600 on 04/25/2021 from the Mercedes-Benz of Fort Lauderdale. After pickup the vehicle I noticed that the dashboard was damaged/ broken at the area it approaches the windshield. I contact the dealer's manager and they declined to fix it, even though was a certified vehicle. I do not believe it’s a good business practice to sell an inspected certified high end vehicle and expect the customer to spend a significant amount of money on repairs that have not been completed or at least disclosed before the transaction. I bought all extended warranties offered... Very disappointed. Dr. Rafael Arteta-Bulos

Very personable sales and service personnel.

I bought a 2015 Certified S600 on 04/25/2021 from the Mercedes-Benz of Fort Lauderdale and bought an extra extended guarantee. One day after picking up the car, I noticed that the dashboard was broken/ damaged. I contacted the dealear/s manager but declined to fix it. I do not believe it?s a good/ fair business practice to sell an inspected certified high end vehicle and expect the customer to spend a significant amount of money on repairs that have not been done or at least disclosed before the transaction. Dr. Rafael Arteta-Bulos

Very personable sales and service personnel. They accommodated all our needs.

Tony is the best salesman i have ever met. He is great.

I am extremely pleased with the service I received today at this dealership, Elie Attie is the MVP of Salesmen, excellent customer service, attentive, honest and a true gentleman, Winston Mendoza the Finance Manager another true Professional with the most amazing personality. Love this dealership and would recommend anyone wanting to buy a MB go here and let Elie take care of you!

Jackie at the Fort Lauderdale Mercedes was incredibly! She texted me updates, reminders and responded to my questions immediately. She made the experience of having my car serviced a very pleasant one! Thank you Jackie! You reminded me why I bought a a Mercedes! Mercedes + Jackie = Excellence

I had a loss of pressure on my tire and was able to get to the dealer and they took me right away, replaced the tire as well as checked all the other tires and rims. All within 1 hour. Very unexpected not to have to wait without an appointment. Thank you!

I had an extremely helpful team of sales and managers assisting me. Tony Guevara worked with me throughout my he process and was patient, knowledgeable and extremely professional. He went the extra distance in assisting me with iPhone apps and problems I had in navigating the internet. I looked at two vehicles and ultimately chose the CLB 250 which drives beautifully and meets my needs. I test drove two cars. If you want an exceptional experience I highly recommend Tony. He has helped me with all the controls and I am here a week later with additional questions on dashboard features. There is a shortage of vehicles in all the dealerships I visited (Lexus, BMW and Mercedes). It is industry wide. Come soon to choose the vehicle that meets your needs.

In and out with a a smile

Helpful service!! Ask for Todd! Great personality and welcoming! I’ve got my eye on the S63 now after my C250.😫

Had B-7 Service assisted by Mike Ferraro's excellent help,

I can't say enough about Mike Ferraro and the top notched service he offers. He's the best, hands down! It makes me keep on wanting to buy Mercedes.

Paul was very helpful and knowledgeable. He made the process seamless and quick. I will definitely recommend Paul L.

My customer rep. Orlando is the best. I received both professional and courteous service while servicing my Mercedes.

Customer service was if the upmost quality. Very attentive to both my car and my Perdonal needs dealing with the car.

Needed a new battery for my Mercedes c300. Service Mgr. Mike Ferraro at Ft Lauderdale Mercedes is a true professional and extremely knowledgeable of all that?s needed to quickly repair and get car fixed in no time! Auto Nation should be grateful to have him.

Kaij Wilder in Sales and Gaston from their Fast Lane made it go from No Deal, to thank you very much! When we arrived to pick up the car we noticed a scratch and small dent that wasn't in the pictures that Kaij sent me. So we were very disappointed. Kaij is a true professional. He knew that my wife and I were upset, but he said, let's take it for a drive and then talk about it. The BMW 435i was beautiful, except for said scratch and dent, but it was in excellent mechanical condition. Their dealership went through the car very well, putting new tires on, did a brake job, oil change, etc. We surmised that something must have hit the car during or after the final washing and detailing of the car. Stuff happens. We get that. Instead of us driving my wife's Lexus back to GA, Kaij spoke to his manager and came back to us and said, we can fix it for you. I was skeptical, having worked in a body shop 30 years ago. So I asked Kaij for us to go speak to the guy that would be doing the work. Gaston, Kaij, my wife and I talked it over while looking at the damage. This scratch needed to be sanded out, painted and then the quarter panel needed to be blended in with clear coat. Gaston and I both agreed on what needed to be done, but we were really impressed that at 5pm, Gaston said he could have the car fixed and ready to go by 3pm the next day. I assumed they already had a full schedule of work for the week, so I asked, you are going to make THIS car your priority tomorrow? Gaston was true to his word. My wife's car was ready to go by 3pm and you can't see where the scratch was, or any spray paint work. Kaij offered to fix it for us, and Gaston and his crew delivered. What an excellent outcome. This particular color 435i is one we don't see at all around our home in GA. For Kaij and Gaston to do the work they did to make my wife's dream of owning a convertible a reality has made her a very happy wife. And everyone that is married knows...Happy Wife, Happy Life. Thank you Kaij and Gaston and his crew! Wayne and Noreen Clarke.

Brandon Hernandez has been super helpful in every regard. The service has been completed professionally and communications are clear and timely.

Mercedes Benz of Fort Lauderdale literally performed a "mechanical miracle" on our good old 2003 Mercedes Benz S430 and thanks to Orlando, the Service Manager and his technical crew we have recovered our faith in good customer service and professionalism in the auto industry we thought we've lost.

Mike Ferarro is always the best!

Mercedes Benz of Fort Lauderdale literally performed a "mechanical miracle" on our good old 2003 Mercedes Benz S430 and thanks to Orlando, the Service Manager and his technical crew we have recovered our faith in good customer service and professionalism in the auto industry we thought we've lost.

Ivan Silva Sales Agent went above and beyond to make our transaction seamless. We appreciate his efficiency and his determined and tenacious approach to get our insurance confirmed. Winston made closing the financial transaction pleasant and customized the maintenance package. 6 years later another happy experience and deserving of my continued loyalty.

Customer service from the sales associate, Germaine, was impeccable. He was attentive and thorough the entire time. He made the car buying process smooth. Oh yeah, since we were there for awhile, he ordered us pizza.

Excellent service. On time, friendly and knowledgeable.

We have found this dealership to be professional and easy to work with during each time we have brought either of our two Mercedes in for service. Excellent facilities.

Brandon has been super helpful and professional in providing service for my S65. Communication has been timely and clear.

Always taken care of. John S the service manager and my advisor tori are the best. They go above and beyond and geo and Nicole are always so kind when I see them.

Stay away from MB of Ft. Lauderdale and any Autonation dealership. I visited them multiple times for some warranty work and they always mess smth up, so I have to fix stuff after them myself. In case you absolutely have to go there for service make sure you have someone with you who knows how to work on MB cars to check if the car is actually safe to drive. Pay particular attention to the quality of work they perform if wheels/tires removal/installation is involved. You may loose you life otherwise. They also try to sell you stuff you don't really need. Service reps get particularly excited when they deal with a clueless female customer when it comes to selling smth you don't need at all. I really wish I could give them 0 stars!

I had an excellent experience with Joe Green. Smooth, easy and honest process. No surprise charges, fees or aftermarket offers. I highly recommend.

I was told my car would be seen expeditiously, kept my car the entire day, went back pricing has increased, I was feeling I am being Cheated on the estimate. I was charged fee $59 dollar expose's fee when they could have just put the amplifier in trunk of the vehicle

The entire staff is always helpful and courteous but a big shout out to Manny Guzman and Peter McInnis !

Unfortunately, all the people that leave glorious reviews on Facebook know nothing about cars and have no clue about the quality of work their cars get. I made multiple warranty visits to the dealer and there wasn’t a single time when I didn’t have to fix smth after my service visit. It will take forever to list everything they messed up on. Try to avoid any AUTONATION dealership at all cost. In case there is no other option make sure you do your best by checking any missing bolts/screws on your car before you leave the dealership. It would be even better if you bring a knowledgeable person that can verify you car is actually good to go. Be particularly cautious when it comes to any work that involves wheels/tires removal/installation. You may end up in the ditch or even worse otherwise.

Ivan Silva Sales Agent went above and beyond to make our transaction seamless. We appreciate his efficiency and his determined and tenacious approach to get our insurance confirmed. Winston made closing the financial transaction pleasant and customized the maintenance package. 6 years later another happy experience and deserving of my continued loyalty.

Brandon was great!!! He took care of all of my concerns. He was patient with me and explained everything that was going on w my car!!

GREAT experience, Work was done faster than I expected. All staff were very helpful and knowledgeable. Liked that my car was washed when I picked it up.

Chris Jablonski our new service advisor is the greatest. After being frustrated for five years with an intermittent AC problem it has been found and repaired, it's a sad commentary though that it couldn't have happened while it was under warranty.

Ivan Sales Agent went above and beyond to make our transaction seamless. We appreciate his efficiency and his determined and tenacious approach to get insurance confirmed. Winston made closing the financial transaction pleasant and customized the maintenance package. 6 years later another happy experience and deserving of my continued loyalty.

5 months into owning my first Mercedes I'm having buyers remorse. Prior to purchasing a GLA in Dec I owned a BMW 328i and was never broke down on the side of the road and with ALL services I was provided a loaner vehicle. My GLA required towing when while driving suddenly the car went into neutral and a warning "Do Not Shift Gears, Service Required" appeared on the dash. Thank goodness for Road Side Assistance, they were the only positive part in this. I received a call from a Service Advisor upon receipt of the car, I explained the situation and he advised it would take a couple days to diagnose and no courtesy vehicles are available. I inquired into agreements they must have with rental car agencies - nope nada. Even when my BMW was having an oil change I was provided either a courtesy vehicle or vehicle via Enterprise Rental. For 4 majorly inconvenienced days I was stranded with no car. Remember that if you're considering buying a Mercedes. Finally a call "its ready". Upon pick up my Service Advisor was not in so when we inquired as to what the cause was we were led to who I assume is a Service Manager. The only service noted on the paperwork was "tire speed sensors were replaced". My Husband who is a mechanic, worked for Mercedes for a number of years and identified himself as so said it's impossible wheel senors would have an impact on the transmission control to which the response was "well then we're done talking you folks have a nice night" and turned his back on us. What a bad experience, but lesson learned the next service will be done anywhere except Ft Lauderdale. And a side note on the "Do Not Shift Gears, Service Required" root cause in Googling it appears to be a fairly common problem according to multiple Mercedes threads, cause is either the battery and/or auxiliary battery that causes the malfunction of the transmission control. Since neither were replaced how long before I'm sitting on the side of the road again? I should have stayed with BMW

GREAT SERVICE! Attentive, professional and efficient. Manny Guzman is the best!

I had a wonderful experience with Mercedez in Fort Lauderdale my Consultant Brandon Hernandez is the best I advise anyone who visit Ft Lauderdale dealership ask for Brandon Hernandez and tell him Angela Smith referred you he is awesome

Fort Lauderdale Mercedes-Benz provided us totally outstanding service with the purchase of our 2021 Mercedes GLE. Our salesperson was RAY RAGNACCI and we was totally outstanding from the time we walked in the door until our car was delivered. He advised us on many possibilities and really helped us decide what was the best for us. Even after delivery he has followed up making sure that we are pleased with our new vehicle. Thanks Ray for all of your dedicated service to us and all of your customers.

This place is a scam all their technicians only know to replace tires they say they will work on your car and after a week they said they didnt even look at it orlando the service manager dont know who gave him that position is a moron including rudolph

I had a wonderful experience with Mercedez in Fort Lauderdale my Consultant Brandon Hernandez is the best I advise anyone who visit Ft Lauderdale dealership ask for Brandon Hernandez and tell him Angela Smith referred you he is awesome he helped me a lot and he is a great consultant Thank You Brandon

Sold my car to the dealership after getting a conditional offer online. Went in and the rest was handled very smoothly and professionally.

Sales person was helpful

It's okay. Very busy though.

STAY AWAY— STAY AWAY— STAY AWAY— STAY AWAY STAY AWAY from this Location! They will treat you like a dog! I had a service today and after waiting 45 min for someone to even acknowledge I was there they went to ask what was wrong with the car. They did not even say sorry for the long wait. After all questions where answered they than told me to sit and wait. I advise them that I have asked for a complimentary vehicle as the service was going to take more than half a day to get resolved. With an attitude they said we can Not get to a complimentary vehicle, they advise me I could wait or void the ticket and leave. This remark was coming from the assistant service manager. This gentlemen had no costumer service at all and treats the clients like dogs! Than show up my service coordinator which was late and he had nothing to even say. I have had much better service at other Mercedes Benz. Do not get discriminated from this place! Luis Lopez and especially the assistant service manager are discussing humanes; how they treat there costumer with discrimination and with no care! After I told him I could not wait half a day for my recall service to be done they said well we will void the ticket bye. What a disrespect!

Good job good people

Mercedes Benz of Ft. Lauderdale has the best customer service, and always have the best service and sales rep. Malik H. helped serviced my c300 last week. I was in and out with a courtesy vehicle, and by the end of the day my car was ready to be picked up. Malik was very helpful and knowledge about my car needs and even taught me a feature about my car. Again I love this dealership and will continue coming!!!

Jackie went over and above to complete the service and get my tire repair covered by my warranty! 2 nails in it!

The worse customer service at their service department. They have an appointment system that's a joke. I made the appointment, they took my car and 2 days later the car was sitting there without having been worked on. when I complained they basically told me they were the busiest dealership in Florida and that was that. They were rude, non professional and with a complete disregard to the client..

Prompt, professional and competent service are the governing principles that make this Mercedes Benz the best dealership. I can rely on their keeping my Mercedes Benz in tip top, first class condition.

The worse customer service at their service department. They have an appointment system that's a joke. I made the appointment, they took my car and 2 days later the car was sitting there without having been worked on. when I complained they basically told me they were the busiest dealership in Florida and that was that. They were rude, non professional and with a complete disregard to the client..

Car sucks. Very disappointing. Been shopping here for over 20 years. Have bought many cars. I should be very happy. Everything was always perfect till Jack Fitzgerald left. I?m done. Going to Bentley.

Have been servicing my car here for many years and have always appreciated the professional and friendly staff members in the service department and in general. Special thanks to Mike Ferraro and Nelson on this last visit!

Dropped my 2020 e63 off on monday 4/13/21 for vibrations at any speed Car is still in dealer as off 5/3/21 they said no technicians are available they said we will take a look every 2 days they left my car outside the whole time i have matte paint from the factory and now its ruined never bring your mercedes here its a waste of time and just leave your car outside in the hot sunny days they dont care even if its matte paint

I came to the dealership for a recall. The vehicle was returned to me with the defect, a broken front tire pressure sensor. I was told it is a coincidence and the dealership is not responsible for that because all they did is a software update. It is a pretty frustrated statement because the vehicle was given 'healthy', and returned with a broken piece. To fix it is about $280. Definitely will never come again to this dealership service. Hope other dealerships have a different attitude towards their responsibilities.

Mercedes Benz of Ft. Lauderdale conveniently located at US1 near Ft. Lauderdale airport and our house. Excellent warranty service, luxury waiting room, but service a little slow for my taste. Last time both complimentary coffee machines where broken.

Carlo and Stephanie were so professional and helpful during the process of the purchase of my 2021 GLA 250! I’m so happy about my new car and my time at the dealership was quick and easy!

Arrived at 2pm with a flat tire. Spoke to several advisors who seem uninterested once they found out the reason I was there. Finally one took care of me. Vehicle was supposed to be ready in an hour. At 3:30pm they had not even looked at the tire yet. I left at 5:15pm with a dirty car. Almost all employees were gone, they close at 5pm. Over 3 hours to fix a flat tire and no wash. What a waste of a Saturday afternoon.

They were very helpful and got me in a nice car

Carlo and Stephanie were so professional and helpful during the process of the purchase of my 2021 GLA 250! I’m so happy about my new car and my time at the dealership was quick and easy!

Great people! Nice clean loaner car was waiting for me. Software updates for recall were completed the same day. Got a call telling me it was ready. Nice clean car all updated... out in 10 minutes?

It?s funny that Mercedes Benz of Fort Lauderdale keeps sending me automated emails asking for my opinion or review and never actually reads it as I filed an official complaint through DIVISION OF MOTORIST SERVICES and BBB: I got a vehicle which doesn?t have a hands free opening trunk feature which I was told it has, there is a stain on the wooden panel and also there is an annoying sound the car makes when driving at certain speed. None of those concerns were addressed by the dealer and the ?earliest? the can fix the panel aka Israel a new one with no stain- in 4 (!) month. Now, imagine you paying for a NEW PERFECT car and keep doing so while it has stains, it doesn?t feel promised features and makes sounds that drives you crazy - what would you do? Last thing to write a review, but you kept insisting and sending me all these emails about survey etc. So here you are - my honest review.

It was customer service on steroids

Will made it painless. good follow up and got the deal done

Highly recommended... Everyone is so friendly and attentive! Orlando, the service manager, Brandon and Mike in the service dept have all been great on the 3 appointments I've had there! This is my favorite location! Five ✨✨✨✨✨rating!

Had a Pit Stop check up for my Mercedes. Service Mgr Manny Guzman was excellent, helpful, and got me on my way fast!

Thank You very much, Rudy. Very Efficient and very professional.

1st rate service by Mike Ferraro who has been my main service contact for the past 10 years. Service work done on time, as promised.

Passenger front airbag showed a malfunction so I called to schedule a repair. They were great (Brandon) and got me an appointment for the next day. Parts didn?t come in for 5 days to replace the whole thing but they repaired it the same day they got the parts. Would?ve been nice to have a loaner car for the 5 days but there were none available. Overall though I have to say they were great.

I love the car had some bumps in the road with Aaron. Sam came in tried to clean up some of my issues with Aaron but could not fix the fact I built the vehicle with a black spoiler but of course either Aaron dropped the ball or Mercedes but I’m expected to pay 5 times the quoted price to get it added.

i bought car there took them 5 min to approached while no one was busy. i went to buy car to my son and because they way i am they di not look at and even when they did it took them forever . just be aware. we bought a car because we like Mercedes

My service advisor Mr. Tory is one of the nicest young man there. He always make sure everything is done according for my car. Louis also make sure that I?m not waiting there for too long. By the time they are done with my car its wash and clean. I greatly appreciate you guys. Thank you.

I love Brandon and the dealership in Fort Lauderdale! Every time I come in, he treats me with such professionalism and courtesy. I was even able to log into my laptop with the sanitized stations and grab a bottle of water. My appointments are always so well executed from the time I pull up and the time of the appointment and processing paperwork - even the car gets washed before I leave. Excellent, consistent service!

I went in on Saturday around Noon to look for a used SUV for my wife. I met with Peter McInnis and he showed me the perfect option, a 2014 ML350. The price was right and the customer service was unbeatable. Peter got me through the purchasing process and on my way with ease. My wife loves her new car which makes me extremely happy. Thank you Peter McInnis and the whole staff at Mercedes-Benz of Fort Lauderdale.

This company provides excellent customer service. They kept me well briefed as to the price, time and cost of my repairs every step of the way. I would definitely recommend their service.

Great fast service and complete explanation of the process. Mr. Guzman was courteous and knowledgable and had me on the road quickly and safely.

Excellent service department all repairs done in timely and quality manner

Wilner and Stephanie were very professional, patient, knowledgeable, and kind. They made me very comfortable, I will be returning and referring. Thankyou so much Wilner and Stephanie

I have a 2014 Mercedes E 250 Bluetech. The service department at Mercedes is very friendly and professional. They always give honest advice, checked for outstanding recalls and warranty and serviced my car since 2015. Ft. Lauderdale dealership is a great place to buy a car, a good place to have it serviced.

Wilner and Stephanie were very professional, patient, knowledgeable, and kind. They made me very comfortable, I will be returning and referring. Thankyou so much Wilner and Stephanie

My service writer Manny Guzman at the Ft Lauderdale dealership is excellent!

I went to Mercedes Benz Fort Lauderdale looking to buy a 2021 GLA 250. I had made an appointment with Peter McInnis, from whom my brother has bought Mercedes for himself and his wife for many years. Peter was very helpful in finding a new GLA with the options I wanted. When it came to close the purchase, the dealership gave me a fair trade-in price for my 2016 Nissan Murano. I found the overall purchase experience to have exceeded my expectations.

Mike is amazing and goes above and beyond to make sure we have top notch service!

My experience from my car being towed, to working with Chris J was nothing short of great, he was always accessible and kept me posted all along. He’s professional and cares about his clients.

Very nice salesman in all processing from the beginning to the end

It’s been at lease a month looking to buy for this model car and very frustrated with other online dealership because they made walk-in customers they’re priorities and missed 3 of them before I found Mercedes Benz of Fort Lauderdale in Florida. I was very happy and satisfied how Sales Specialist Charlie Cardoso helped me through all the step of the way in buying this car. He was very persistent, honest and very helpful. I felt very appreciative and thankful of his service when I finally got the car. The car was immaculate. It’s like new. It’s a dream car. If you’re shopping a vehicle online, I highly recommend this dealership. Thank you so much.

Lauderdale is a great place to buy a car, a good place to have it serviced

Dealer was great and Carlo was super supportive in the whole process

I did booked for servicing with Mr. Tory Williams, was a pleasant person to take good care of His customers. Many thanks ❤️🙏Haresh Bhagia

Making an appointment and getting a loaner was easy and everyone was very courteous.

Efficient and excellent customer service

I recommend Mr. Malik Hepburn for all your service needs. He is professional, knowledge and honest. I bring my Mercedes-Benz to the Fort Lauderdale location because of the customer service I receive from Mr. Hepburn.

excellent service from Mayk and Orlando helped us with all our questions and issues.

Xavier Alsina was a pleasure to deal with. Thoroughly explained the repair process and length of time to complete. Very polite, thorough, and customer-focused. The car was delivered spotlessly clean and well in advance of the estimated time. Thank you Xavier for a job well done.

Professional and on time service. My GLC 63 was as good as new after the repairs.

The work done was excellent and our service agent was outstanding!

I drive a Mercedes but I went to Fort Lauderdale Mercedes-Benz looking for a Mavic 2022 but they were all sold out

I purchased a used 2016 C Series and had a great experience. Everything was well explained and no question was left unanswered. The car itself was impeccably clean and clearly detailed when I looked at it and test drove it, and then was cleaned, detailed, waxed, etc again the night prior to my picking it up.

I recently visited Mercedes of Ft. Lauderdale without an appointment to have a minor problem resolved (Resetting a computer.) Mike Ferraro in the Service Department quickly assessed the problem in in a matter of minutes it was resolved.

Brandon treated us with respect and worked with us on our service issues , the repairs and Maintenance were to our satisfaction. Very friendly and accommodating

Great service and communication by the representative.

In so much I do not believe the automatic breakng system is working properly, I have to believe it is. . Doubtfully :-[ Under Warrenty

Rob went above and beyond to help me. He walked me through what needs to be done and helped me to make sure my car is at it best. While the car was in the service he had called me and gave me an update and the time it will be done. So I could make arrangements to get the car. I have been to few other dealerships and I have never received this kind of care and professionalism. Thank you Rob

Great service. Everything as promised and a great wash and detail a nice touch

Great service very professional. Well return at that location

Usually a great experience, request Manny Guzman for your Service Advisor. He is very knowledgeable and won’t try to sell you service you don’t need based on your driving habits!

efficient and convenient service.

Thank you Brandon for such amazing service, attention to detail, and quick response.

Mike is the best service adviseor there, reasonably priced and done right !!! Been bring my cars here for 30 years.

We really want to thanks our service manager, Brandon Hernandez. He is very knowledgeable and helpful. He answered all our questions and provided excellent advice. This is the excellent kind of service that sets our dealership apart from all the others. THANKS!

I really want to thank our service manager, Brandon Hernandez. He is very knowledgeable and helpful. He answered all our questions and provided excellent advice. This is the kind of service that sets our dealership apart from all of the others. THANKS!

Service for car due to scheduled service. Rented loaner for the day

As always great Job. I am on my fourth car and three have been out of the Lauderdale Dealer and I have never been dissatisfied from all of their services from Sales to Service.

The vehicle was brought to the dealership by the mechanic to reprogram the rear SAM. First they could not locate the vehicle when he went to collect it. The price quoted on the phone was $200, the final bill was $360, They did not put back the wiring for the lighting system. The SAM was not put back in its proper place, everything was just left out in the trunk. Now we are getting several warnings on the dashboard such as check engine light and phone off., and it's showing that the lift gate is open when it is closed. The actuator on the rear lift gate (trunk) is not working, there was no problem with the lift gate prior to the vehicle being taken to them.

I once scheduled a service for changing the key battery and I asked the car to be washed. Two days later, I noticed my Mercedes Mug and Hat is gone. Thus, I do not feel safe dealing with me in future.

The service repair which involved a tire placement was completed timely and in a quality manner. My Service Adviser, Mike , was very helpful, courteous and professional.

Recommend service advisor, Brandon Hernandez who took care of maintenance and recall item fix too. Most appreciated the quick drop off and pickup which made getting my car serviced during the work week easy. Excellent at keeping in touch during the process and follow up as well.

My 2017 M-B developed some warning light "issues" as we drove to Ft. Lauderdale. At 34K miles this was the first time had any issues with a Benz and have had about 7 Mercedes - all new.. Service technician Rudy restored my faith in the brand. When I checked in they told me Rudy would come get me "soon." 20 minutes later I tracked down Rudy and the check-in individual had not told him I was there as per appointment. Once got in contact with Rudy, all went VERY well. He was very pleasant, professional and effective. He called me twice with updates - both timely and accurate as to what was diagnosed and when vehicle would be ready. I have 10 personal cars and trucks so I have many service experiences. Overall, this was the best I have had in years. Great job Rudy - I am back happy with the M-B brand. .

Always an easy and pleasant experience. Purchasing and service departments are wonderful. They even have a quick service area, and a place to pull up to have tires and fluids checked. Will only purchase another car from here!

Knowledgable, on-time and a pleasure to work with.

My service man ROB at Ft Lauderdale was extremely SUPBERB!!! He made my visit fast, complete and again extremely helpful at answering my questions. I will only ask for ROB again. Thank you

Very friendly staff. The facility was very clean. Loved the shuttle service while waiting for my car to get serviced.

What an amazing place to get your vehicle serviced. I was super impressed from the phone call I made to schedule the appointment, to the cleanliness, aesthetics and amenities they offered while I waited for my vehicle to be serviced. I would highly recommend reaching out to them not just for sales but for service as well.

Brought car in for a repair that I was told was on wArranty made appt showed up got rental and was told not covered on my policy ! Came back was told car was washed detailed only to get in car and not cleaned and had to wait for them to clean the dealership is going down hill and the customer service is lacking! Got the run around and wasn?t treated like in the past!

Your staff was amazing. Thank you for your everything! My wife loves her nee car!

This is literally the best car dealership I ever purchased a car from. Making a appointment was quick and easy and when I came in my Salesman Brono was already waiting for me in the front. Everyone was very nice & welcoming. Bought my dream car here the same day (which usually never happens). Will be defenitely recommending this dealership to everyone.

Service advisor was awesome. Very friendly would highly recommended them.

Love my new car, great customer service!

Thank you Seth BellikoffS I love my new car and thank you for your professional service!

I bought a car 4 weeks ago and the salesperson was supposed to ship me 2nd key. Since buying I have left several text messages and emails and have not heard back. I left messages for the managers AJ and Tim as well. They have not called me back either.

Best service advisor ever, he makes returning to AutoNation a pleasure.

Overall, the service was excellent, Manny was my service advisor and did a great job. I brought the vehicle in on a Saturday to have the auxiliary battery replaced while I waited, I was out of there in about hour and a half. I thought the price of $350.00 to replace a small battery was a bit pricey though.

I had a great experience! I love my new car and Paul Lazaraus was awesome.

I had a scheduled appointment, I was quickly attended to by Chris, my service consultant. He provided me updates while my car was being serviced and got me out quick. thank you for the great service

My sales representative was very helpful. He was able to answer all of my questions.

Joe Hagen at Fort Lauderdale Mercedes made getting our new GLE seamless, easy, and transparent. He provided us all the options we could take from full-pay, lease options, and finance options so we could easily compare which would be best for us on the car we zeroed in on. Very happy with the experience, and very happy with our brand new bad-a$$ looking SUV.

Our service representative, Chris J., was outstanding. He is very personable, friendly and efficient. He got us in and out very quickly and our repairs were completed without a hitch!

I made the mistake of going to some of the other dealerships here in Florida. Mercedes-Benz of Fort Lauderdale time and time again has gone above and beyond to provide better service than the others. Chris Zenny has restored my faith in customer service after I had a few hiccups with a purchase from the Tampa dealership. This is why I do all of my service there.

Great customer service !!!! I had a great time waiting

Very Pleased the service I received while buying a new car

It’s an absolute pleasure to take my vehicle there to be serviced the guys are fantastic, special thanks to customer care service advisor CHRIS ZENNY. Thank you

The service is exceptional always

Great customer service. It?s always a pleasure when I need something done or fixed....

Over charging for service or repairs. Several weeks to get vehicle fixed for minor repairs. Extremely expensive, no communication, one of the worst Mercedes dealers I have been associated with. New England Mercedes dealers are much more reasonable, accommodating, communications is better, and people are better.

Good, fast and courteous service

I did an internet purchase on the vehicle and had a great experience, till I picked up the vehicle. I was told I would be be picked up at the airport by my sales representative Joe Green, I ended up having to take an Uber to the dealership as he was in the sales meeting. Throughout the morning he seemed extremely overstretched with other deals and activities going on. I heard several of his coworkers being very unprofessional in the comments and conversations that were being held on the sales floor, one blonde coworker yelling at an older coworker in a very demeaning tone. I was also told the vehicle comes with the warranty, but when I tried to use it I was quickly brushed off and told to take it to another AutoNation dealership none of which are close to me… Avoid this dealership if you would expect to have any type of service with your purchase.

I did an internet purchase on the vehicle and had a great experience, till I picked up the vehicle. I was told I would be be picked up at the airport by my sales representative Joe Green, I ended up having to take an Uber to the dealership as he was in the sales meeting. Throughout the morning he seemed extremely overstretched with other deals and activities going on. I heard several of his coworkers being very unprofessional in the comments and conversations that were being held on the sales floor, one blonde coworker yelling at an older coworker in a very demeaning tone. I was also told the vehicle comes with the warranty, but when I tried to use it I was quickly brushed off and told to take it to another AutoNation dealership none of which are close to me… Avoid this dealership if you would expect to have any type of service with your purchase.

I worked with Ray on the purchase of my new e63. While we went back and forth a bit during the negotiation, in the end I came away feeling good about the deal we put together. I would recommend Ray and MBZ Fort Lauderdale to others.

Great service easy in and out

I will recommend anyone to go to Mercedes-Benz of Fort Lauderdale because they give you good customer service. They have a good team work. Good job to my advisor Chris Zenny and one of the team Louis....👏🏾👏🏾👏🏾🙌👍🏽100%

The service was okay but the waiting is simple with no snack or Vending machine. Best waiting room is Dodge Arrigo of West palm beach hand down

There is no perfect service center but I will never go anywhere else. Perfect location and professional staff.

Very good and professional

I purchased a car a couple weeks ago from AutoNation Mercedes of Fort Lauderdale. I think it's my third. It will be my last purchase from them. Since they merged to join the AutoNation family it's not as good it's not the same and they will no longer help me as a customer going forward. They called me two days after the purchase and I was having a problem with air pressure while driving north. When they asked in their calll if I was happy with the car and they just wanted to know etc.. I told them of the warning lights and asked if they could search for a dealer. They pretty much said since there's no AutoNation around. 'no'.. I know how to resolve this. But there will be no third or fourth purchase. I will search for a Mercedes/BMW dealership not affiliated with AutoNation.

Work well done

A dealership is never any better than its representatives. The customer care representative that took care of me twice now, Christopher Jablonski, is the reason I will keep returning.

Excellent customer service. Brandon my service rep kept me up to date with when my car would be ready

Bought the top of the line extended warranty and the dealership took nearly THREE WEEKS to confirm I had the policy they sold me at that very dealership. They first told me the entered warranty lapsed. Then they said it didn’t lapse but only covered a portion. At the week three mark after threatening to sue they suddenly found my warranty info. One day of repairs and they had my car for three weeks. I will never go back there again as this was not my first bad service experience at this dealership.

Tehara was excellent - great follow up and extremely professional

Great experience. Salesman Joe H. was very nice and knowledgeable.

Fast and almost perfect. Almost because my only complain is that they change my seat driver position. I recomend that they can change but save in the memory the original position, so when the work is finished the seat position can be place in the original one.

Proactive, efficient, great rep ( Brandon) excellent communications.

Yes, my car had a recall related to a GPS recall. Mercedes-Benz got me in on time addressed the issue and I was on my way.

PLEASED WITH FIRST EXPERIENCE..................................

Professional all the way : Elie , Ala, Paul , Mike , Stephanie and Giff were all first class and made the buying process simple. The "No Haggle " price is justifiable , you want the car or you don't. The $799 "Dealer Fee" ( add'l profit a dozen other lame reasons ) thrown in at the signing IS NOT. However, as a shrewd negotiator, I was able to get a free ball cap from Giff to close the deal

Did not do a good job on cleaning the exterior of the car.

Fast efficient and friendly

I walked into the Ft Lauderdale Mercedes Dealership to possibly buy a new car. The representative Moses was an immense help and guided me through the entire process. I was able to walk out happy with a new car because of him!

Bruno Jeronymo was outstanding. He answered our questions professional. Was very knowledgeable I was with my son and we had different questions. I would give Bruno more then a ten if possible and my son agrees

Customer service was great, always someone around when you need them.

Carlo and the gentleman that handled Financing were very professional and helpful. I?m very satisfied with my car and experience.

My go-to dealership for everything Mercedes. From purchase through service, I highly recommend Mercedes Fort Lauderdale 🚗❗️

I went through several Mercedes Stores within Miami and Broward County, everyplace the Sales associates were very good but the financing agents were too rude, so decided to make this dealership my final stop. Within minutes, we came into an agreement, that's what I call service and customer satisfaction Thanks Mercedes of Fort Lauderdale and especially Ala Surayeva for making this possible, all the best

This was the second time I have used this facilty, both times the service and repair work has been flawless. I will cirtainly continue to use this facilty for all maintenace and repairs on our vehicals.

Very happy with this dealer, always very nice and they do a great job repairing or maintaining your car.

Great service advisor in Dorey! Excellent customer service.

The people in service are nice and they give as a very Good service .

Chris Jablonski?s knowledge of cars and his professionalism are superb! Will only deal with this individual when in need of repairs for my car

This was by far, the best purchasing experience I?ve had at any dealership! Todd was a tremendous help! I got exactly what I wanted without a long delay! Everything was delivered as promised!,

mercedes benz of ft lauderdale know how to take care of there customer thank you

I came in with a nail my front Tire. Received an excellent and fast service.

Brandon was the individual that I dealt with at Mercedes Benz when I had my automobile fixed and he did a wonderful job in communicating with me during the process.

Manny drove me home and returned car to my condo really goes above and beyond

Appt made and honored , car was delivered on time. service advisor took care of a minor warranty issue and answered all questions

The service department they are very cordial and try to be efficient! The sales/ show room department was a disappointing experience... sales people show no interest.. I did all the leg work and had to keep asking for the model I wanted... its our 3x and we felt unappreciated to be honest...

Brandon Hernandez was my service rep. and took care of all of my needs. Thanks for all of your help Brandon...great speedy job!!!

Great service always available. Employees are always friendly and ready to assist you whenever I go there for my service.

Great quick service B. Mike Farro is a great service provider.

Very happy with the entire process. The dealership is high end and so is the experience. Paul Lazarus, sales rep, made the process easy and positive.

Mercedes Benz of Ft Lauderdale is top of the line dealership

My sales person, Bruno, was very professional, patient and courteous. He walked me through the whole process. Randy, the financial representative was awesome as well.

I recently had services needs for my vehicle, which included the need to have the vehicle to be towed. I don't usually issue reviews, but the service was excellent and the ML employees were terrific. Nora in the appointment area was great in getting me in that day. My designated service rep (Rob) was out sick, but still called me to help coordinate the service. And, Rob's colleague, Xavier, picked up the ball and was simply terrific in getting the work done and communicating.

Service provided by advisor was phenomenal. He navigated me getting a loaner vehicle, allowed me to use a coupon sent through the mail and car was serviced in a timely manner

At first I was a bit skeptic about going into a dealership but from the moment I walked in the service and attention was paramount. Lance took the outmost beat care of me. He listened and I left with the vehicle I wanted. What a pleasant visit and transaction. Excellent customer service for sure!!

I arrived at my appointment on time (early in fact). There were few customers when I arrived. the vehicle was taken immediately. I waited 5 hours to get the vehicle back. the advisor only checked on me once (30 minutes be for I got the SUV back. I have always had my vehicle serviced at Ft. Lauderdale, but never waited this long. I am not unhappy with the service, but thought you should know.

I would recommend Mercedes-Benz of Fort Lauderdale 100%. Mr Peter McInnis is the best of the best. He's very competent, business orientated, friendly. He always tries his best to let the client leaves the dealer very satisfied. I had a very good experience with the person who took care of me in the Financial Department. I had various good experiences with that dealer. Mr McInnis always from day one took care of me. Kind regards, A. Boulin

Lance is a very professional person and he was very polite and patient helping me found the car. He make you feel you?re welcome to the facility. Very happy the team . Thank you for your service Mr. Lance it was a pleasure meeting you. If I have any friends that are looking for to buy a car, I will definitely bring him over. Once?s again happy new year!

Great experience!!!! My Salesperson Bruno was amazing, he make me feel so happy!!! I am so thankful.

Manny, performed an excellent customer service. KEEP IT LIKE THAT

Alex made the purchased of our new car enjoyable. He had everything ready, it was the smoothest purchase ever. Excellent service at Mercedes- Benz of Fort Lauderdale, professionalism of sales and financial personnel⭐️⭐️⭐️⭐️⭐️

Having a new service adviser - I was worried -however, Chris made us feel welcoming and friendly and listened to us.

Amazing experience, my service advisor Xavier was a class act.

When to buy a car and nobody help me I was ignored, even 2 receptionist and no even say hi, that’s decided to do my business somewhere else

Should I even mention. I knew I had to wait in the waiting area and was looking forward to drinking a cappuccino but both machines were not working. Needless to say it didn?t happen. When its busy some one should be attending to the coffee machine for when customers are having to wait. Thank you.

My car was towed in to the dealership to the attention of my service advisor. It took over a week for them to let me know that it needed a new engine! It was not the most efficient service I?ve had there but it was the first time thi ever happened. I blame Covid 19. My car ended up being totaled.

I was pleased with service rep and cost of repairs

Took my car in for service and found out I needed a lot more work than I had originally anticipated. The service rider Chris took time to explain and made the experience a good one. My car is an older model but has been a great vehicle that even if I were to purchase a new one I will still keep it so want to make sure I keep up the maintenance. I will definitely use them again for service and if I decide to purchase a new Mercedes I will look to them for the purchase.

My service advisor Manny Guzman is amazing. Best advisor ever!

Went in for a recall service. Service manager Chris was very professional and efficient. Put me in a loaner vehicle for the day, and called back as soon as the repair was completed. Chris represents the Mercedes brand very well.

Kind, friendly, and very professional staff who always provides EXCELLENT customer service!

Excellent customer service

I called the office that morning concerning an tire issue with my car and was told to bring it in. I was in and out in no time. Problem solved. They are very committed in the work they do. Very reliable. Outstanding Service provided by Nate Harrinauth. Truly the best service experience ever!

Good job overall.Freindly environment.Needs improvement in buying time.I spent 8 hours at the dealership

Great and courteous service.

Mike Ferraro is the best employee you guys have, he always goes above and beyond. Would have bought the car from him if it was possible.

All great. Seen for scheduled service that was overdue

See Sam Edelsberg for your sales needs. I have known Sam for 20 years and he is a great person to do business with and that is what keeps me coming g back to that dealership. They also have an excellent service department.

Always a great experience with the team at Mercedes Fort Lauderdale. A special thank you to Brandon Hernandez for his first class attitude and attention to my needs!

Juan Torrres at the collision center was excellent.

Great service, as always. It?s easy to schedule an appointment, the work is done well and in a timely manner. The service staff is exceptional.

Terrible all around - treated poorly and unfairly. Everything was an inconvenience for the salesman. He suggested a wire from a very low demographic area which suggests he was profiling me based on my race. Complained about his job more than. 3times

You look after your customers and make one feel as a valued person

First of all I like the atmosphere I started out just looking at cars not intending to purchase a car that day. The salesman Tommy and financier Walter made it easy. Although I was there ALL day then one of the managers made it better. I left with a New car

Excellent l am. Old clients recommend every one

As a walking appointment, got to service the car that morning.

My service advisor, Nate, was exceptional. He stayed in touch with me throughout the entire service process. They had my car for about 5 days due to having to order parts and Nate was in touch with me everyday. I will definitely work with Nate in the future.

Factory issue was repaired professionally and expertly

Mercedes Benz Fort Lauderdale is my go to place for maintenance and service. Mike Ferraro has been our service advisor for over 10 years. Always professional and keenly aware of my time constraints. Highly recommend this excellent facility.

Outstanding throughout . Pete Montaldo oversaw everything quite well. We had earlier purchased a high-end vehicle from the dealership and have now decided to drive another of our cars (also a high-end Mercedes and the car services in this case) down from Pennsylvania to remain in Fort Lauderdale. All service on both vehicles will be down only at this dealership.

My Service coordinator was Brandon. He was terrific, very helpful, knowledgable. Since I had my car in he has called me to make sure everything is working, and if I've had any other problems. I've had many Mercedes for many years, and this was the best service department I've been to. My car was washed and cleaned beautifully. I will definitely be making Fort Lauderdale MB my go to place from now on. The reason for the 3 stars in the facility is because the coffee machines were not working. They finally found someone to fix the both of them. But he never cleaned up. They were a mess. Needless to say I didn't have anything to drink. Otherwise the rest of the facility was great.

Car was serviced with oil change and general maintenance. Was over an hour longer than what was quoted to be on the long side of the tome frame. 3 hours for a scheduled appointment is too long. Otherwise great staff and job well done!

Great dealership fast and efficient made our purchase quick and easy. Seth had everything ready smoothest purchase ever.

Great! , even as a walk-in ! Friendly service and very helpful ! Very efficient!

Have been dealing with MB for over 20 years and service has always been attentive and thorough

Salesman Lance Nole💯 very professional

Malik is awesome!! He never rushes me and is just overall on point

Could not be more pleased. My service advisor was great and all work was done on time and communication was perfect.

Sales department used to tell the truth. Also ?non-negotiable? price is a deal killer. This may be my last Mercedes.

We have owned a number of Mercedes vehicles, which have all been diligently serviced by a Mercedes dealer that I love and originally purchased this particularly vehicle in 2001 from. This vehicle, a 2002 Mercedes ML 320 has 230,000 miles, was brought down to Florida and has again, been diligently serviced over the past 2 years at this dealership. It is in fantastic overall condition, both for its age and mileage. I had it taken in to do a full brake job (rotors and pads) in August and 2 weeks ago a caliper seized with approximately 200 miles since the brake job was done. I was not told the caliper was in any need of replacing at the time the brake job was done (I would have replaced it immediately, which I ended up doing) and even if the caliper happened to fail on its own in the 200 miles since we had the brake job done, normally our Mercedes dealership would help us out a bit on labor for having to replace a different related part when the labor for replacing a caliper is nearly identical to that of replacing pads/rotors and so we are essentially paying for the same labor twice in a 200 mile span. In the end, we replaced both calipers and also had brand new pads/rotors put on again (for piece of mind since they emitted a burning smell due to the siezed caliper even though they were only 200 miles old) and were offered a 10% discount on the labor that was essentially performed twice in 200 miles. While I appreciate the discount, to get it we had to “talk” to the Service Manager, who was exceptionally unpleasant (his voice was elevated on more than one occasion and he had a sort of “smug, I know everything” type of demeanor) to talk to and reminded me many times that “it’s an old car and what do you expect”. I understand that it’s an old car, but it’s my old car that we bought brand new, have lovingly maintained at Mercedes dealerships, and have no interest in ever selling. Overall, the job was done well and again, I appreciate the discount finally offered, but I will likely avoid this Mercedes dealership based solely on my unpleasant interactions with their service department’s manager.

Xavier was fantastic. My new go to for all my Mercedes needs.

Excellent service. My sales representative was very informative and help me get the vehicle that I want it with all options. Backed by there a five day moneyback guarantee, this is the place to go for your beautiful Mercedes. Ask for Alex! Tim is also an excellent Manager. This place is above and beyond to make sure that their customers are satisfied.

Very horrible experience. After bringing my vehicle for repair, auto nation didn?t resolve my repair. My car was taken back to auto nation a second time for the same repair smh.

Curtious, helpful and accomondating.

I have shopped at the Fort Lauderdale Mercedes Benz before and will always return to this location. The entire team ALWAYS makes this process the smoothest and easiest car buying process that I have ever encountered.

I've been coming to this location for the past 15 years and I have purchased each car and all my car repairs are performed here and I can't imagine going anywhere else. I'm pretty spoiled with the excellent service!

Came in for my schedule B service, Manny took care of me timely and was very professional

Even though I bought a car from a different dealer I sold my old one here. It was simple and a fair price.