Recent Reviews from Mercedes-Benz of Ft. Lauderdale

Purchased the 450 GLS last year from Bruno. Excellent experience. Recently needed service and Torey was excellent to deal with- highly recommend!

Great experience. Very attentive staff and punctual

I have been working with William (Bill) in the service department. He is wonderful to work with. Very knowledgeable, patient and professional. He has kept in constant communication with me regarding a recall repair that I have pending. Due to his great communication, he has made the process a lot easier. He's a total rockstar. Goes above and beyond for his clients.

Excellent service as always. Mike Ferraro stayed in touch with us every step of the way while our GLA was being worked on. Outstanding

Very good service and attention, really an incredible shopping experience. Calin was very attentive, excellent seller. R. Diemoz

Amazing dealership! They treat you as a person, not a number. Extremely friendly, from the time you drive in for service, till you pick your car up. What makes the difference, is the customer service you receive! Chris Jablonski, is my service advisor and is so great! Very customer-oriented, and if there is any issue, he is always there to help. He truly is an asset to Fort Lauderdale, and always has a positive attitude! He always does what he says and is a pleasure to deal with. This dealership is the BEST!!! I have recommended this place to all of my friends, and when you have Chris, as your service advisor at Lauderdale Mercedes, I can’t say enough about how pleased I am!!!

This dealership is the best, but what makes it so extraordinary is my service advisor, Chris Jablonski! He goes over and above for all of his clients, and is so customer-oriented, which is very hard to find nowadays! I feel so lucky that he makes things flow very easily. He is such an asset to that dealership and truly makes it a pleasure to deal with when you are experiencing any kind of issues or problems with your vehicle! You can buy a car anywhere, but it’s the service you receive after the purchase that speaks volumes, and you won’t be disappointed here! Thank you Chris for making my car right, and doing everything you did for me!!

We have a 2011 gl 550 that we brought to the service department for a recall while the vehicle is there my wife ask the service advisor Bill to check one things and she ask for an oil change. we told bill that the suspension Compressor was touching the frame and creating a vibration but otherwise the suspension is working fine Bill called us back telling us that the repair for the compressor was 1200 bucks and that we also needed the serpentine belt replaced that would cost about 400 bucks needless to say I was shocked I was even more floored when he announced me that their hourly rate was almost $300 an hour sorry buddy But you’re not going to create new business like that Anyway you’re not gonna get my business. So 650 bucks later my serpentine belt was not replaced and my suspension compressor bracket neither I don’t think I’ll go back unless it’s warranty work

Overall good as always ? Chris went beyond to help me with my experience

Leave your car here if you want it to sit for 2 days without even being touched. Communication is non existent unless you initiate it. And there seems to be no service loaners unless you book out weeks in advance. When it’s a safety issue with a 3 month old $200k car I just find that to be unacceptable. At any rate the service here sucks and I’ll just drive down to collection next time to avoid this dealer.

My husband and I felt wonderful and at home! It went very well, and 1 hour less than expected, the waiting time for fixing our car. All the parts which were needed had been in store. We feel really grateful! Thank you Robert and Team! Wonderful Team Work! Couldn’t be better not even in Stuttgart, Germany

The friendliness and the courtesy of the service advisors.

Service was quick and handled professionally by Mike my service coordinator ..

Over 3 weeks I have been waiting and still no one has contacted me with any solutions. I never expected this poor of service or response from this dealership.. They sold me a used high end SUV with only one remote key. I was told that they would locate the other remote. One month later still no remote. After a few days from when we picked it up the big display screen said there are major problems with the restraint system on both passenger and driver sides. I contacted the dealer and now I'm waiting. Brcause I dont live near the dealer I have to pay a deductable to get a vehicle I just purchased looked at for deficiencies that I was given on day one. In addition we are starting to hear a squealing from the brakes. Needs brakes? Poor response after the sale. Saleman was good but we spent a lot of money and expected better service after the sale especially considering this is a Mercedes dealer. Very disappointed.

my service experience was excellent.

I really loved working along side my sale representative in finding a car that suits me perfectly. Bryce was very informative and patient. He made my first time at Mercedes-Benz of Fort Lauderdale (Auto Nation) one to remember. Thank you Bryce for being so awesome! I couldn’t have purchased this car without you. I love it!!!!

Excellent service; Joe Hagen's customer service is top of the top.

Easy to schedule service - good communication and follow up.

Vlad was great and got me into my new car!

Xavier is the best service advisor

Best experience I?ve had in awhile. The level of service at this Mercedes was falling short. Thanks Rodolfo.

My advisor Manny was very helpful and nice. Service was done in a timely manner and accordingly to the quote. I highly recommend this Mercedes dealership !

I had a great experience at this Fort Lauderdale location. Every one was friendly. My sales associate Seth was able to get me exactly what I wanted!! I was in and out in no time!

Always a great experience. My service advisor Manny is the absolute best!

From the very beginning our car buying experience was excellent. The sales team was very patient,nice and helpful. The finance guy was very informative and explained all the finance options available. All around the best experience. Highly recommend.

From my sales guy (Bryce) to my Service guy(Rob) the experience here has been top notch. I’ve very much enjoyed doing business here.

I have been with Mercedes and their service dept for 15 years. I have never had a bad experience and actually enjoy going there. Head of Service Dept is Mike Ferraro and has always handle all my car needs with an amazing knowledge of what’s needed. He is very professional and deals with all concerns. Thank you Mike for all your help.

I had the most helpful and considerate salesman, Elie Attie, who was not only attentive and helpful, he really went above and beyond for me and always with a smile. His customer service was impeccable and I really appreciated his attention and assistance. I was able to successfully lease a beautiful A-Class of an uncommon color (rose gold) and it is everything that I wanted and more. Process took a few hours and Elie was with us for every step, and even suggested some insurance options. It was a great experience and would highly recommend!

Chris is service helped me with my car and everything went great. I would highly recommend Merced-Benz of Fort Lauderdale for any of your service needs.

The sales team we worked with were very obliging and really went the extra mile to make us happy with the car we bought. They actually went so far as to paint over some problem areas and order new floor mats since none came with the car. They also promised to get me an instruction manual and work on getting the second key from the previous owner (both of which also didn't come with the car... pay attention to that second key, if you wind up needing it and don't have one, a duplicate will cost you upwards of $500). As for the dealership, be prepared to have the transaction take longer that you were expecting; no funny business, just too few people in the finance department and inter-departmental communication less than ideal. That said, we did wander into the dealership toward the end of the day on Friday, so arriving both earlier in the day and earlier in the week should provide a more satisfactory administrative experience. Still, when all was said and done, we got the car we wanted at the price we wanted and thoroughly enjoyed our drive home. I'd buy from Mercedes of Ft. Lauderdale again... on a Wednesday at 11am.

Excellent customer service provided by William Great and fairly quick service

My first time getting my car serviced here. Very nice and comfortable facilities while you’re waiting. I was just there for my 10,000 mile service appointment but they got me out pretty quickly. Everyone was very friendly. Excellent service . Look forward to returning for my future service appointments.

Great respectful service Fast and efficient my only choice

I got a flat on my way from work and needed an immediate fix. I went to a nearby dealership and they couldn’t help me. I called Mercedes Mercedes Benz Fort Lauderdale and they were friendly, helpful, and had an immediate resolution to my problem. My car was fixed in no time. I was surprised about how easy it was to get this done. Thanks Mercedes Benz Fort Lauderdale!

Lance Noel was an excellent salesman! Very accommodating.

Friendly and professional Services was provided by the service team at the FT. Lauderdale dealership.

I made an appointment to have my battery changed at the Mercedes Benz dealer. My service advisor Chris greeted me and had the car serviced while I waited. I was very pleased with the entire process.

Thanks Ray for hooking it up! Loving my new whip!

I had a wonderful experience buying a used car at Mercedes Benz of Fort Lauderdale. I saw a Ram truck advertisement from them and posted a generic reply to see if it was still available at like 10pm at night. Their sales guy replied that same night. I stopped by the next day and Bryce Greenfield was a huge help. He showed us the vehicle and took care of us through the whole sale. As part of the sale he made sure we got a second key - that took him hours of follow up and really made him a close friend because of all the work it took to get this special key. I would recommend Bryce and Mercedes Benz of Fort Lauderdale to anyone shopping in that market.

Everyone was very accommodating!!!! Helpful and affordable

I just got done buying a 2020 Mercedes CLA 250. With the help of Bryce Greenfield, I was able to go through a quick and smooth process at the dealership. He was quick to respond to any questions I had and walked me through the process seamlessly, helping me seal the deal in less than 24 hrs. Bryce is a real one

B service of my 2020S450 Manny Guzman. Excellent , polite , intelligent and efficient. Will use him again in the future

Excellent service. Excellent atention received from Xavier Alsina

Service department was wonderful from start to finish, especially William.

This was a more difficult service as my car was towed in to the dealership . I called my service advisor Michael Ferraro to alert him. He texted me and kept me updated on the repair . In addition he was able to combine my regular upcoming service while the car was there and had it completed the next day . When picking up my car I had recently gotten a new phone and he had it sync with the blue tooth in my car for me . Mike and the team there are alway professional .

Polo was amazing! Helped me all the way through my cars service.

I've used this service location for the last 19 years. Unfortunately the support has never been very good, and that probably explains the high level of staff turnover. Mike F. has been there the longest and is trying his best, but he is being let down by the remaining staff members. Twice already this year I booked in my GLE580 for a small service at the beginning of the week, but the car was just sitting there without anybody even looking at it till the end of the week. They also try their best not to honour any warranty claims, which seems to be a general problem with any Autonation dealership. Moral of the story: A car is only as good as the service backup period.

Great showroom, great people. Wonderful experience overall.

Salesman a blessing. Very diligent. I found the car that I was looking for.

William is our advisor abs he is great, amazing costumer service always goes above and beyond. Car was ok cleaned after. He did tell them to run it one more time through the car wash and it wasn’t done. But I heard William asked to do so.

SERVICED MY CAR SATURDAY MORNING, AND MY SALESMAN WAS GREAT! :)

Excellent,,, Rodolfo (Service Departament) does a good job

Service was completed while I waited. Car was returned, clean inside and out, in good time. my service advisor, Michael Ferraro was excellent, as always.

I have always had pleasant buying experiences at this dealership. The employees know me well from past buying

Thanks Peter McInnis

My Advisor Manny Guzman has always been very attentive and provides superb service. I always feel confident that the tasks he suggests to be performed on my vehicle on every appointment are for my best interest. Thank you Manny!

Bryce Greenfield is a sales super star. His knowledge and patience throughout the entire process of purchasing my C300 was invaluable. He responded to all my inquires efficiently and followed up with me to ensure the process continued smoothly. Bryce will value your time and get you into your new car quickly while treating you with respect. Five stars for Bryce After a wonderful experience of working with Bryce Greenfield, I met with finance advisor Randolph Fanfan and my Mercedes experience went downhill immediately. He was extremely short and demeaning in his answers to my questions to the point of laughing at me several times. While I acknowledge I am not a financial wizard, degrading responses to my questions were uncalled for and simply rude. Had it not been for Bryce’s help, I would have walked out of the office and the deal on the table to buy my C300. The process could have been smooth and simple while instead I left Mr. Fanfan’s office in disgust of his treatment. I have dealt with other finance advisors at Mercedes and always had positive experience. I hope my words are helpful to any Mercedes customer looking for a more positive experience. Zero stars for Mr. Fanfan.

Ordered a unique vehicle about a year ago. Covid slowed things down by my Sales team kept me informed of my delivery status.

excellent service i visited other brand dealers they dont even stand up to ask you if you have questions since the first moment i made contact with mercedes i recieved great service not only regarding the cars , but financing etc even phone calls after work hours to help me with my questions regarding car and also financing tony guevara and walter bernal were great!!!!!! i would definitely come back for my next car

From the service representative to the full experience all was excellent. Prompt service and all was fixed. Comfortable waiting area. Thank you

I originally called & inquired about a GLA and spoke with Ivan Silva. Ivan had other appointments so he showed me the vehicle and later transferred me to Serraya Moayedi. I felt rushed and brushed aside by both Sales Consultants. This Mercedes Dealership will never get my business. I have owned other luxury vehicles but this experience was the worst.

Fast service

Alex Covarrubias was the sales person who was responsible for the outstanding puchase experience. Autonation you have a good one here…. make sure to hold on to him!

I was helped by Rudy and he was great, he adviced me and gave me the best recommendation for my problem.

Bill gave me great service!!!! He was very helfulll and attentive.

The work performed on the car repair was outstanding. . I am very pleased with the results.

I was helped by Rudy and he was great, he adviced me and gave me the best recommendation for my problem.

Excellent customer service and very easy purchase process. It was seamless and made it very easy!

I was very worried because suddenly the power steering stopped working and had an screen message saying that the system was not working. Fortunately I was very close to my home (about 600 feet) and I drove until the condo. I called Mercedes Benz Fort Lauderdale and obtained very rapidly an appointment for next day. I was welcomed by Polo who take care of my car and I find that was very professional, friendly and efficient. H made arrangements to facilitate transportation to my residence and back to Mercedes. My problem was solved and started using my car as usually. I want to stress the quality of attention and of service that I received and want to congratulate Mercedes for this and to thank Polo very sincerely for his kind and efficient service.

I love coming to this dealership. I only go to two ppl and thats Louis and Rob in the service department.. They are soo great at what they do. Louis shows that he cares and willing to help in every way possible. As for Rob, I would rather wait or choose a different day to come in to get my vehicle serviced just so I can have Rob helps me and he does it every time. I always leave with a smile. Just know if you go with Rob, youre in good hands always. And Louis makes sure hun he job gets done. Yayyy I love Mercedes Benz and thank you both for making this Mercedes experience all the more enjoyable!!

It was a very good experience, Manny's treatment and professionalism are unmatched, I will surely return soon to give my vehicle the best treatment

Service manager Xhavier was very attentive and thorough to make sure the completion of the service was up to Mercedes standards.

Thomas Velez,He’s professional. Thanks guys for helping

I was serviced by Lance! The best in store, so kind, welcoming and funny! He made getting my first benz a walk in the park! Definitely will refer. Thank you Lance!

Thank you for your professional service!

Make an appointment very easily on the phone. The service advisor Xavier was ver attentive to my concerns. I got a Lift back home and they sent a Lift to pick me up the next day.

Took my 2011 G-class to have two electrical problems repaired. Mr. Chris Jablonski was my service adviser. The problems both turned out to be buried in settings. Chris fixed both faults. It impressed me that he listened to me, understood the problems, and repaired them on a vehicle that ?old.? All of that, and just a wonderful chap with whom to speak. Would strongly recommend him!

Thanks for the fast and quality service. Thanks for the professionalism. We are now your regular customers.

I went for car parts and was able to get it and believe it or not it was cheaper than going to AutoZone. The service was very good thanks Stanley

I cannot begin to describe how incredibly disappointed I am with my experience here. After waiting four hours for my car to be finished, on the drive home, the air tire pressure started to drop dramatically. I couldn't go back because by the time I got there they would be closed (again, I waited there for four hours). So I now have to go and get a new tire or this tire repaired this morning....and my tires were perfectly fine (with only 5k miles on them) when I took them in to be serviced. But, not only did they somehow puncture my tire, but I also noticed when I got home that they had scratched up my rear break light cover. And, perhaps most annoying, they didn't even bother to reset the onboard computer during the service. So every time I get in to drive, it says "service overdue" still. If they couldn't be bothered to do that very simple thing, I wonder what else they didn't do (but charged me for). My advice would be to avoid this place at all costs. I certainly will going forward.

I had my car for the check engine on for 3 times. I do have extended warranty and they still wanted to charge me for the parts and labor. I had to call my warranty and proof that i am covered and finally after 3 weeks they fixed my car. The very disappointing was when they try to replace my battery for no reason . I been to the store and test the battery and was in perfect condition. That's ashamed!

My service advisor is Christopher J. My car had to spend a few weeks at MB Fort Lauderdale because it was ultimately determined a part was needed from Germany to repair the issue. Christopher communicated with me every afternoon providing me an update on the work performed as well as the status on the part delivery. He was always very professional, respectful, and candid in all his communications with me. He also ensured I had no problem/issues with keeping the loaner vehicle throughout the servicing. It is a great pleasure to have a service advisor who is well educated, well spoken, and attentive to the needs of a client. Thank you very much Christopher and MB Fort Lauderdale for the professional experience.

Robert was very polite, courteous, and professional

Sales person went out Of his way to make sure I got the car /Color/spec I wanted within the time frame required.

My service tech was Rudy. He is exceptional. Extremely polite and efficient. If he tells you something......that is the way it is. He is an asset to the dealership

I brought my Mercedes E450 2020 convertible in for normal maintenance on 4/14. I also stated that there was a ticking noise when the engine was cold. They performed the maintenance and kept the vehicle over night to determine the problem. They provided a no cost loaner. It took approximately two weeks to determine the problem and correction needed. A cylinder head needed to be replaced. It was another two weeks to acquire the part and install. The work was completed properly. I picked up my vehicle on 5/16. I discovered the following day that I had two thin scratches on the rear quarter panel that had been covered with touch up paint. The vehicle had no marks when dropped off, and I certainly never used touch up paint on the vehicle. The steering wheel and inside drivers side door were also filthy from grease stains. I sent an email on 5/17 with no response. Please contact me to resolve this matter. Jim Hillery Invoice # 818117

Quick friendly service no bs

great

excellent and very professional. The salesman was the best.

The Staff here is very nice and friendly, always smiling and willing to assist with your problems or concerns, when the place is full your service may take a little longer than expected but it's notnthere fault, you have a very nice, clean and comfortable sitting area that you can lounge in while you wait. Overall even though it's a bit far from home, I prefer to go to this location for my services.. Thank you for a great experience...

I recently purchased a 2022 MB 300C couple white sports car at Fort Lauderdale MB. It is a beautiful car, handles fantastic with pick up and comfort. The saddle color leather seats are amazing as is the stereo system. I am so happy to be driving this car. I have had a previous MB from here and really like the service department. Alex was my salesman and has helped me to be informed of all the new electronics and the new MB app which is an added bonus.

Charlie was a pleasure to deal with, but Mercedes-Benz managers are liars. A deal agreement was made and then for some excuse and even trying to blame Charlie after he received approval from management the night before, was informed the next morning that we cannot have the deal. The irony is that we were ready to sign but the salesman had an appt come in. So complete disregard for the customer.

The service department at Fort Lauderdale Mercedes is awesome, especially when you have a service advisor like Michael Ferraro, he is professional and is always on it. I would highly suggest anyone that owns a Mercedes to to have Michael as your service advisor. It makes owning a Mercedes a breeze and I cannot wait to get my new S580 next month.

Great service ! Costumer service is great. I been leasing my car for past 3 years with the same facility

This dealerships Service Dept. is very efficient and friendly. I had an appt. with FIL. But several men came out to greet me. They made me feel 5 star. They introduced me to FILMY service coordinator and we discussed my tire sensors which I thought were acting up. After 20 mins. It was all taken care of. He even showed me some features on the car. It was very good experience. 👍

William service was professional and efficient. Explained all in detail.

Lance the man

Great team! Very professional. My Service Advisor, Torey Williams, went above and beyond!

Fast/ friendly service. Every part of your service visit is explained in detail. They are focused on you being comfortable and satisfied.

Xavier my advisor was very kind and knowledgeable. He communicated with me via text throughout the entire process which I loved . Setting up an appointment for a loaner car prior was also seamless

Brought my car in for the first time to get it checked out and make sure things were ok. Communication was subpar, and I spent most of the time working and didn?t realize four hours had passed. I got up to check what was going on and the front desk person was not really helpful and said I would have to wait for my sm to come back from break instead of just calling to find out. Definitely not the type of service expected at a Mercedes dealership?.

Que un sitio asi no tenga servicio de entrega y recogida de vehículos a domicilio lo dice todo

Seamless , efficient was not scheduled service advisor was great

Best customer service you can have!

Great service; fast & Bill was very professional, plus the car was very clean, including the rims, after being washed!

Had my car in for some extended warranty work and William made sure everything that needed repair was taken care of. Really went the extra mile for me

I was very impressed with the service . My service representative was great . Will definitely recommend and return

STAY AWAY!!!! STAY AWAY!!!! STAY AWAY!!!!! FROM THIS LOCATION!!! GENERAL MANAGER WILL NEVER CALL YOU BACK!!! I am a customer of Fort Lauderdale Mercedes-Benz for over 20 years, Seems to change the management service is horrible absolutely horrible!! I least a GLS 450 2020 and I realize that the tires that I have on the vehicle is falling apart pieces of rubber are peeling off and the car is shaking. I went to the store and I spoke to the service manager by name Orlando, When he saw my tires he asked me who put these tires on my vehicle, He told me that the tires are not below to Mercedes and he need to check it out. He called me the next day and he told me that this is a new brand that Mercedes start using and I’m not the only one that complained about that issue with that brand. He’s apologized to me and my 4 tires was change two new ones and I also got alignment and balance for no charge. Four months later which is 5000 miles later I start having the same issue with the New tires(when they replaced me the tire they give me the same brand which I have a problem with) I went to the store again and I realize that Orlando is not longer working there. I spoke with the service manager my name Mary. Oh he was looking at my tires she took some photos and she back with me a few days later telling me that what you can do it’s only to replace me two tires for free and I will need to pay for the other 2 and also that I need to pay for balance and alignment. This is ridiculous being $1500 a month for a car which is not even safe to drive!! I told her that I’m not willing to pay for anything and all I want is the four new tires with the recognize name brand.- The tires is breaking apart, Pieces of rubber hanging out. I must’ve mentioned that I’m driving over 35 years I am not a rough driver and 99% of my driving is on the highway. Something is fishy regard that brand of tires even when I went to the store the first time the old service manager told me that these tires are not below to Mercedes, then he find out that this is a new brand did Mercedes start using with .as I mentioned in the beginning of the review. I asked her to send me an email with her lousy offer and I was waiting for over a week for her to send it and she never did. I called the store again and Iris was asking to talk to the general manager until today which is over a week he never got back with me. I decide to call again to Mari this morning and she told me that nothing change and that’s the offer…. I asked her to put my cousin on the line with us and she refuses to put him on the line and she threatened to hang up the phone if I put another person on the line with us. She hung up the phone on me and I never heard back from her I left another message to the general manager of the store and he’s never get back with me. I do have another car in the meantime my GLS is parking in my garage because I don’t like to risk my three kids riding the car with defective tires. In the meantime I will give them till the end of the week and if it’s not gonna be resolved I will contact Mercedes USA along with my lawyer to handle this issue. This is a safety matter!!! Mari the service manager represent the store totally horrible!!! She was trying to bargain with me about the two other tires on top of my kids safety.!! As I mentioned before GENERAL MANAGER NEVER CALL BACK.. I will keep updates and adding to this review and I will keep you guys posted if anything change.. *** I was able to get a hold of the store manager this morning only by calling him from my office number so I was able to get a hold of him…. They don’t wanna replace me entire tires and he offer me the same thing that Mary Offer-me. I asked him why they replaced my 4 tires 4 months ago ,what’s the difference between then and now… His answer was that he was not part of the conversation between me and Orlando so I ask him to take a look and his computer for my vehicle service record and he will be able to see it. He refused to do so and he told me that he need to end the conversion.

Excellent service. Very professional and polite. A big help in making my purchase

Very enjoyable working with Bob Keenan and Paul Lazarus in sales! Super customer service. Everything was ready on time. Great facility, very comfortable, great selection.

Peter and Mike really hooked it up for me . Same day service in/out. Took care of everything and then some. I really appreciate the professionalism thank you guys.

Received this email from the purchasing manager at this dealership “Your Jeep may be worth more than what KBB has shown you. I can maximize your value with an inspection and have a check in your hands within an hour.” I called and made an appointment, showed up on time and was told by the receptionist I would be working with a different rep. They could find my appointment after 30mins they finally took the car back and 5 minutes later handed me a piece of paper with an offer 30% below market with no explanation. I went to car max that same day and sold for 10k more than the offer they gave me.

No loaner cars available ever

Service advised to schedule appointments in advance for loaners, make sure to ask when your newly purchased car will break down so you can get that scheduled at the time of purchase. How these people do business is unbelievable, certainly not representing the German brand standard!

smooth sailing the whole way

The overall experience was great.

Satisfactory. The sales person could have been a bit more interactive during the buying process. Overall though it was a satisfactory experience.

Great Customer service from the service advisor Manny

I am not sure why, but I just want to change engine oil and do the check up and always end up doing more service i dont really need. They dont give me the option to just change engine oil.

Our first time visiting Mercedes-Benz of Fort Lauderdale and we were approached by a very knowledgeable and professional salesman Mr. Ivan Silva. He was absolutely fantastic. Very attended and patient with us, he took the time to answer to al, our questions. Definitely, we will come back here and will recommend him to our friends. Thank you so much.

Great customer service and speedy resolution!

Rick Whitaker was such a gentleman with an incredible sense of humor. It's nice to have someone treat you with respect and honesty. Please keep this nice young man with your company. He was a breadth of fresh air.

I want to start by saying that Mr. Todd Fine was the best I have ever work with when buying a car, next Mercedes I’ll definitely buy it from him again, he genuinely care about what I wanted, didn’t try to over sale on things or options out of my price range and the whole process went smoothly also from the financial department who got me what I needed. 5 stars experience.

very prompt with service and pleasant service technicians.

Torey always takes care of me when I need services done. Yesterday he was able to change 4 tires and do a full service all in one day. That’s kind of uncommon when it comes to service department because it’s always crowded. Nevertheless thanks Torey you always make my visits at Mercedes Benz Fort Lauderdale great! -Corey Williams

I met with Rick and he took care of all my concerns and understood me . It was easy fast and it was a pleasure .

First class Service and great explanation of what needed to be done. James Rubio was Outstanding!

The manager was awesome, very much a respectable lady

As usual Rick and everyone else were great.

alexander Covarrubias from sales department and also Walter Bernal from finance were great !!made my entire buying process so easy, great experience Thank you guys.

I was notified that my airbag was ready for recall replacement. After getting up early and waiting for 1 hour in the lobby I was told my airbag was not in stock and I would have to wait again. The rep I was assigned also did not remove the airbag service from the work order for my car which makes me wonder if this has been entered on the cars record as serviced and billed to Mercedes. I asked for the work order to be updated and to be notified when the airbag was in and have not received a reply. This is one of the worst service experiences I've had a in a very long time. UPDATE: I was contacted by a staff member and after ordering the part and a second appointment, the service was performed.

the people were very nice, I found the car I was looking for, and as a result I bought the car

Ray took great care of my issues and communicated beautifully. While my purchase may have gotten off to a rocky start they took care of it like you’d expect from a high end dealership. I’ll be shopping there again.

5 out of 5! Excellent service. I have been a customer for over 4 years and we consistently happy with the service i received. On a very recent visit my service advisor was Chris Jablonski and he did an outstanding job in making sure all my questions and concerns were addressed. You guys are awesome! Keep up the excellent customer service.

I have no clue who you guys are giving your courtesy cars to but you need to re-evaluate the drivers. White SUV driving around the Gainesville area honking and road raging at people in completely stopped traffic. The lady is driving in oncoming traffic. That will earn you a 1 star from me. Black girl driving.

William is just awesome he knows his customers and does a terrific job all times leaving me completely satisfied thank you Mercedes Benz for William as well as my truck I love you guys

Great Work by Service advisor. Access to loaner car is very important withthe service on my car Last 5 cars have been purchased at Ft Laud

Was looking for a car and saw a product adjustment and I walked right out. Greedy dealership. Will NEVER buy a car at this dealership

I recently had my first annual service appointment for my 2021 Mercedes Benz GLA 250 under my prepaid service agreement. I had the service performed at at Fort Lauderdale Mercedes Benz. My service adviser is Chris Jablonski, and everything went smoothly. The service department commits to completing regularly scheduled service appointments within two hours, and they delivered -- the service was completed in about 90 minutes! The waiting room at Fort Lauderdale Mercedes Benz is very comfortable and has nice amenities. Chris kept me posted periodically on the progress on the servicing, which was appreciated. There was no additional cost, since the service was done under my prepaid agreement. In sum, this was as good an experience as I could want. Thank you, Chris Jablonski and the whole service department team that worked on my car!

Horrible place to do business,Dishonest and disrespectful, General Manager really does not care about customer service and total disregard about company policy straight to the top.Dont even bother to go there.

Excellent visit!…I just walked in and I met the right person in the right place…I came out with a beautiful car as I wanted it. Good job!

William is just awesome he knows his customers and does a terrific job all times leaving me completely satisfied thank you Mercedes Benz for William as well as my truck I love you guys

Over priced. Tried over selling services. Went in for a recall and spent almost $700 on oil change and wipers.. My representative left before I picked up my car @ 6 pm. Was not able to go over issues and questions. Car wash not even washed wash or cleaned when returned.. Never again.

Big place and good people. Rob Blair is a fantastic service advisor.

Die Niederlassung ist gut organisiert. Alle sind sehr freundlich. Es ist sauber und aufgeräumt. Die Wartelounge bietet Kaffee und Wasser an.

The Mercedes Benz house is my house and I hope that they correct the bad elements that may exist in the service area. when we arrive we want to see educated people , who greet people and do not look at people as strangers , never judge by the sometimes sporty and comfortable clothing that users sometimes like .

I’m could not be happier to have gotten rid of my Mercedes so I never, I repeat NEVER, have to set foot in your dealership again!!!!!

Staff are friendly and professional. My needs were addressed quickly and the work was top notch. Price was quoted up front and there were no surprises.

I had an excellent experience. Chris jablonski my service advisor is excellent , professional , personable, efficient. The loan of car experience was good and car was completed. Cleaned vacuumed and delivered on time. Very pleased with excellent customer service.

Their service and knowledge of the vehicle and their kindness was great.

Called service explained the problem I was experiencing and got me an immediate appointment and said work would be completed in two hours.

Calin was a please to deal with and by my vechile from. He took the time to explain all my options and was a true patient gentleman.

The service provided was very fast and with great courtesy. The service center kept me well informed throughout the process.

Bonitos carros nuevos y usados el que me gustó

Always courteous. Robert in Service is excellent in providing the best.

Great service provided my Service Advisor. Mike Farraro. I needed a simple item fixed and Mile told me to wait and it would be done in less than an hour. I had a great cup of coffee from the coffee bar waiting room and within 30 minutes my car was done and washed. Thank you Mike for the great service! Luis Rimoli

I came there with approval already from the bank, worked out the numbers with them, and came straight there know idling exactly how much I was to be able to get and what car I wanted. Once there, I say with someone, went over all the information with him, even gave him my draft. I should have been able to leave that night with the car. He did not look through the paperwork and gave me a paper to make my bank sign. I come back the next day and print the paperwork and give it to him again (same paperwork) and he accepted it without me having to sign the form he gave me. Now, we go over the car I wanted and he says I have to put down 3x the down payment than I am supposed to. I paid it because I didn’t want the car to sell but I wanted to call my bank on Monday because I shouldn’t have paid that much. I then wait until Monday, thay was Saturday mind you, so now I wait til Monday call my bank and they tell me I wasn’t supposed to put anything down. I then have to have my bank call them to explain it to them directly and I got reimbursed. The point is, I told them at least 3x what the parameters of my draft was and they didn’t listen. It’s been a week and I haven’t received my car and I continuously get emails about how does my car drive and how is my driving experience. It’s a dealership, I get it. Just make sure you go there knowing what you want and don’t be swindled.

My service advisor Tori was awesome! He went above and beyond to help me with my repeat tire issues. Very appreciative of his diligence.

I had a battery failing. I had purchased it at Ft. Lauderdale MB. It was a lifetime battery. I called and even though they were all booked , they took me in and a couple hours later all done with another lifetime battery.

Wonderful service at Mercedes Fort Lauderdale. William and Walter looked after me and were friendly and polite. I would highly recommend Mercedes Fort Lauderdale above some of the other Mercedes dealerships I have worked with.

They assisted me with the buy out of my Maserati lease. Everything was first class and handled perfectly. TY MBFL Team!

EXCELLENT SERVICE.... VERY GOOD MANAGEMENT AND HANDLING OF THE LADY MANAGER OF THE SERVICE AREA.

alex already had the automobile ready for us to see and drive...seamless purchasing policy and i expect to purchase from this group again in the future

Was very helpful and professional. I will definitely be using Tory again Thank You For Your Help.

Polo, Rick and the team were awesome. I recommend this store and this shop for service.

Fantastic customer service. Highly recommend this team of experts.

me atendieron r�pido y solucione la situaci�n con mi veh�culo.

Sent my car for servicing, expecting to get it back the next day, after being warned that they have a back up as their system were down the day before. I left 2 voicemails + text my service advisor twice for update on time I can go pick up my car. Finally managed to get hold of him and was told that my car was ready for pick up hours ago. I have had no responses to my past vm or text. When I went to pick up my car, took 45 mins to find my car. Overall a really bad experience. However the staff (except the service advisor) were helpful and super apologetic when they couldn?t find my car.

Good service; the attention and attitude very gentle

I knew that I needed a new tire because it was worn, and I needed an alignment to be done so when I arrived at the service dept I was well taken care of and I had new tires put on my car and the alignment was done also. All was fine the staff is professional, helpful and courteous

Overall this is a well run place with likable staff. The service Dept is good at what it does but everything is expensive to fix or maintain. My additional warranty costs plenty but not sure what provides me with. The car broke down twice for the same reason (the computer wasn?t functioning). Once on the 95 on ramp in Miami/Doral area and they couldn?t send anyone to pick me up ! Neither could their sister dealership in Miami (truly the worst customer service there!!!), I was literally alone & stranded! Some covid bs excuse Anyway, I finally got me a tow which cost me over $250 and someone had to come and get me. It was an awful experience!

Joe Fagen is an excellent salesperson, he went above and beyond to make sure that I purchased a car I was happy with. I will recommend Joe to anyone that is looking for a new & used car.

Excellent, very welcoming, Individuals are knowledgeable, friendly, and efficient, and facility is well equipped for a wait: television, drinks, chargers for phones and computers, etc?

Mike F is the best advisor..::the team from the moment you enter until you leave including the loaner team takes care of ALL of your needs.::highly recommend Darren E

Excellent Mercedes writer! Very attentive and detailed. Service was quick, job was done right and an Uber was provided so I could go for lunch instead of waiting. Highly recommend.

Service was and is always great in large part thanks to Bill Lynn. I am always greeted promptly and the work that's done is efficient and up to the high standards of Mercedes-Benz of Fort Lauderdale. Thank you!!

Got a great education by the manager this week. MY WIFES 19. MONTH OLD AMG WITH 5400 MILES NEEDS 2 NEW FRONT TIRES (all I should expect). BRAKES WILL ALWAYS SQUEEK. They all do that NO HELP FROM THEM OR MERCEDES. SEE OTHER OWNERS REVEIWS. TO BAD SO SAD.

My recent experience of purchasing my new GLC 300 was pleasant and hassle free,I thank you to Mr. Joe Hagen for his professional and friendly demeanor

The reason I went there is because of Peter McInnis who is pleasant to deal with and that I purchased or leased cars from for years.

customer service was great . I took my car for first Maintenance service. I did not have to wait for the car to get done. The service advisor scheduled a lift to give a ride back and forth. I was really appreciated that. Thank you so much!

Such great service and friendly staff. William took great care of me for my service and got me in and out quickly.

I recently took my Mercedes E350 into Mercedes of Fort Lauderdale due to the fact that the car did not start. They replaced the alternator. The intermittent starting issue continued and I had to take the car back. They told me that there was nothing wrong and I got the car back. It was frustrating that they problem continued thereafter. I was starting to loose faith into this dealership. However, that is when Orlando, the service manager stepped in and they did an advanced diagnostic. He provided me with a loaner car for a week. They replaced the battery free of charge due to the fact that I had to take the car in several times and the time it took to find the issue. Orlando made sure that I would be a happy customer again. Thank you and I will gladly recommend this dealership.

The perfect place!!! Ala is the beast sales manager there, so proffesional, so comunucated person!!! Reccomended for all!!!

William my service advisor was wonderful, took excellent care of me and my vehicle. He communicated everything to me along the way and provided all costs upfront so there were no surprises in the end. Great service!

Service is Top Notch! I had a regular service and an issue with massaging seats on my GL 550. Robert Blair was my technician. From start to finish the experience was pleasant, accommodating and rewarding as my seats were fixed, vehicle washed and running perfectly. Although I never “see” the mechanics, I hope they know how much they are appreciated! My cost was a bit over $3,200.00 and worth it!

Chris in service is the best ! I highly recommend him!

Let me start by saying reviews from me are very rare, I seldom do them good or bad but I was so inclined in this case it was only fair to recognize 5 star service when it's provided and in this case all free, more than doubling it's potential value. I was in a position to drop into Mercedes Benz of Ft. Lauderdale while waiting for my wife to return from a flight that she was flying round trip in the same day and it wasn't worth driving all the way back to our house so I stayed local to save time and money and this fit in perfectly in getting this service completed. With that in mind we don't live anywhere near this dealership nearly 200 miles away and there are no Benz dealerships any closer to us. Due to a sudden breakdown of my other vehicle the day before (a newer 2010 GM product in a similar class to the E350 model) I was forced to drive my 2006 Mercedes E350. That in fact is why my need to visit them, my Mercedes had an issue of it's own. I recently acquired it a few months ago and it has high mileage of which this Mercedes model and year has a very techy brake system referred to as SBC that counts your brake depressions and then at that limit requires service, bad part or not. To Mercedes credit my research indicated that they had significantly extended their warranty on this previously very expensive brake pump part and service and I had some time so decided to drop into this dealership close to the airport. I spoke to the service department, specifically service adviser Robert Blair and without hesitation, argument, any denials or usually required disclaimers he immediately assisted me and though I had to wait a fair amount of time unavoidably due to the length of repair and so forth, he confirmed parts in stock, confirmed meeting time constraints I explained I was under and ultimately they met ALL of the deadlines etc. and my car was soon returned with a nice wash and fully functional and safe for our trip back home. I was very impressed and satisfied and working on very little sleep having to leave very early to catch my wife's international flight so that lifted my energy levels quite a bit. Can't see how it could be anymore stress free.

Excellent as usual. Peter McInnis is outstanding !! I have purchased over 20 new and certified pre owned cars from him.

My Sales Representative was Bryce Greenfield.He was phenomenal ,The Buying Experience was GREAT

When I went to purchase a new car, I was initially disappointed that there were none of what I was looking for available. I sat with my salesman and ordered a car and was able to choose exactly which options and colors I wanted. I was kept informed of the build process and when the car arrived it was nicer that I had imagined. The quality and style and comfort is amazing.

My service advisor Mr. Mike Ferraro is fabulous and makes the trip to your dealership worthwhile! I recommend him strongly! Mr Nassar

The Professional Service I Received I Was Informed The Whole Time Service Was Being Done And When Done Car Wash Being Washed! Service Was Great!

They could not figure out the issue with my Ac then proceeded to tell me they can add freon to try and see if it will fix the issue which i was ok with until they told me an absurd price of $883.60 to add freon ... went to auto zone got a can and did it myself cost was 60$ complete scammers

Great service, punctual, reliable, highly recommend

Mike gives best customer service and best price , and he always gives me my car on time after checking everything.

Calin Orbin was so helpful from the moment I walked in. He made my entire buying process so easy and never made me feel pressured about buying. I ended up with the Lexus IS 300 after test driving 7 other cars with him over the course of 3 days! If you come to this dealership, ask for him and you won’t be disappointed.

Todd Fine is phenomenal!! He helped me get into my amg with no worries or problems. He was there every step of the way always picks up and responds immediately. Really cares about what he’s doing and extremely reliable. Brand new car super happy with the experience and the vehicle! Clean and beautiful! Todd’s the best!!

I went in for the 20K service. Location is great and I was attended to immediately, but disappointed that the service took over 2 hours. The appt was at 7:30am and it was not done until 9:45am, but I was told it would be 90 minutes. I do have to say that the supervisor really got things moving when he realized how long I had been there. Also, the service advisor did not tell me that my tires needed to be replaced. Only after I left and read the paperwork did I find this out. The paperwork indicated that I had “declined” the service when no such discussion had taken place.

They could not figure out the issue with my Ac then proceeded to tell me they can add freon to try and see if it will fix the issue which i was ok with until they told me an absurd price of $883.60 to add freon ... went to auto zone got a can and did it myself cost was 60$ complete scammers

Very happy customer. I had a great experience. Carlo my salesman answered all of my questions and was very knowledgeable and friendly. I drove away in my beautiful new suv.

I had a wonderful experience. Carlo my salesman was knowledgeable and friendly and answered all my questions. I drove away in my beautiful new Mercedes GLE 350 SUV. Obviously I’m a very happy customer.

Friendly service advisor. Prefer this location to pompano where they are not as friendly. Could use some additional perks as wait time can be long such as the JM Lexus service waiting room has which is much nicer. Needs desks for people who need to work and a more luxury feel.

I went there for Service A - that was completed. When I picked up my car I mentioned to the advisor that there was an issue with some of the roof molding. He said mention it to us the next time you are in. Why would have to come back? He did not get up from his desk to look at while I was in. He could care less. I was there - he could have looked at it - he did nothing!

Thorough service and on time completion.

I have very good experience every time in this location. Thank you and we will continue be your customers.

This is my second time dealing with Todd Fine at Mercedes Benz Ft. Lauderdale. I had such a wonderful experience selling my car and getting a new one. Todd is wonderful and what I like the most about him are his transparency and honesty. Once again he made the deal so smoothly that is why I trust him and I will always go back to him. Todd is is the only salesperson and dealership that I can trust which Is why I didn't mind driving such a long distance to get my new car. Thank you, Todd!! You are truly the best.

I went in for my first maintenance/service visit and was highly impressed altogether. Fernandino, I think his name is, is highly experienced and very helpful.

Overall was great, Loved the guy who helped us, His name was ray. Great time

I went in for my first maintenance/service visit and was highly impressed altogether. Fernandino, I think his name is, is highly experienced and very helpful.

Told me car ready about 1:30 was not ready till 4pm probably a more reasonable time.

Everyone was very professional and helpful.

Accurate, quality, and timely service!

Accurate, quality, and timely service!

Terrible service. Service advisor was Michael Ferraro. Mr Ferraro doesn’t return phone calls - didn’t keep me updated on status of repairs to my vehicle when dealership had difficulty getting parts necessary to complete repair. After the dealership had my car for a month - my text message inquiring about status of repairs and if part had been received - was answered with “not yet”. Two phone calls to dealership manager, Mr.Hummel, were unanswered - but received an answer from “Mary” who identified herself as the service manager. I had been told just a few days earlier there currently was no service manager, the previous service manager “Orlando” had left. Mary said she would talk to the parts manager about getting the part necessary to complete my repair. Mary called back the following day stating they were expecting the part to be delivered the next day - it did arrive the next day as she thought it would - and the repair was completed - why couldn’t Mr Ferraro have followed through before this? It was necessary for me to pick up the vehicle after the service dept. had closed - but I was advised there would be no problem picking up my car from the sales dept. When I arrived to pick up my car, the young lady in sales was new and wasn’t able to get the computer to take the payment for the service. I had to return to the dealership the following day to pay for my service. When I got home and looked at the service papers I was given - I noticed errors in stated miles on the odometer - also it stated that one of my tires was bad (I had 4 new tires put on the car less than a week before it went in for repair) - AND - attached to my service papers - I had the service paper of another client - and what look like an inventory sheet regal one of their vehicles for sale. To add to all this - I found a significant scratch/dent On my car that I don’t remember ever seeing before. Also - called Auto Nation Corporate office to place complaint - spoke with young lady named “Socorro” who took all the information promising that I would receive a call back within 48 business hours - it’s now six weeks since that call - and no call back was received. Not a happy client ☹️

The service department was extremely helpful. They took care of the problem in record time. I was very pleased with the service.

Buen servicio el agente que me atendió orlando . Es muy profesional sabe muy bien como interactuar con los clientes

Had the best sales experience ever thanks to Simon Parnis. Very knowledgeable and helpful great guy. I advise anyone buying a Mercedes to go here.

Christopher Jablonski is the best service advisor we have had for the 3 Mercedes we have owned

Great service.

My experience with Mercedes Benz of Fort Lauderdale service department has always been superb. My service agent Mr. Torey Williams is always on top of my service inquiry and he gets my vehicle in and out of repair without hesitation.

Purchased an AMG Cabriolet from Joe Haggen who performed well, and Stephanie Thompson in finance was a delight. This is my third MB and am pleased with the service experience they provided. Thank you Joe & Stephanie😊

Nice and clean service center/show room. Everyone is friendly and willing to help. Prices are $$$$ but its Mercedes so what do you expect. Rudy is amazing to work with. Highly recommend him. Very knowledgeable and professional.

Called Chris Jablonski and told him I needed tires. He looked up his inventory and said the tires were in stock. He told me to come in and he could have them replaced the same day. I went to the dealership the same day and within two hours my vehicle had two tires mounted and balanced. To round out the service I got a comp car wash.

Michael was great took my car in to get service work was quick and included as free car wash

Taking your car to the dealer when you're out of warranty is such a scam. Don't waste your time. I took my car in for 2 issues - my bluetooth kept disconnecting and also my windshield wiper liquid was not dispensing. I was advised the cost would be $289 just to find out what the problem was but that it would be applied to the repair. I was told the repair of the bluetooth issue was going to be $6,150 and the part was on back order so it could be months before it could be fixed. Obviously I did not go with the repair. I asked about the windshield wiper fluid and he said that was just jammed and it would be about $147 to have fixed. When I asked if it could just be deducted from the $289 like he told me when I dropped off the vehicle he said no because the $289 only applied to my bluetooth issue. The total cost ended up being $347 - $289 for the 'diagnostic' plus $34 'shop charge' plus taxes. And to top it off, they said they would 'detail' the car prior to pick up. When I picked it up they had just vaccumed the front but left the back as is. Never again!

Taking your car to the dealer when you're out of warranty is such a scam. Don't waste your time. I took my car in for 2 issues - my bluetooth kept disconnecting and also my windshield wiper liquid was not dispensing. I was advised the cost would be $289 just to find out what the problem was but that it would be applied to the repair. I was told the repair of the bluetooth issue was going to be $6,150 and the part was on back order so it could be months before it could be fixed. Obviously I did not go with the repair. I asked about the windshield wiper fluid and he said that was just jammed and it would be about $147 to have fixed. When I asked if it could just be deducted from the $289 like he told me when I dropped off the vehicle he said no because the $289 only applied to my bluetooth issue. The total cost ended up being $347 - $289 for the 'diagnostic' plus $34 'shop charge' plus taxes. And to top it off, they said they would 'detail' the car prior to pick up. When I picked it up they had just vaccumed the front but left the back as is. Never again!

This Mercedes Benz dealership was the fastest and most reliable. Had a flat tire which roadside assistance took the vehicle to this service center. (usually visit the Miami Dade locations) I was so impressed by Bill and this facility. Prompt service, understood the issue, resolved the issue and was crystal clear on instructions/pricing. The ease of knowing the vehicle was being taken care by Bill ,to facilitate every step truly shows he's a great asset to this location.

The service team always explains what they want to do and why. The only issue I have is that repairs are solely focused on years or miles and often the car is not in either category and the owner is kind of frightened into doing a maintenance event that they might be able to wait on.

Ordered a new 300 convertible. Had to wait a little longer due to supply issues, but the dealer delivered the car to my house when it came in.

The agents were very helpful and professional. The communication was amazing and this made the process very smooth and comfortable. I have no complaints whatsoever

It was an excellent service. Fast and easy!

The customer service was very good they attended to me in a timely manner and was genuinely concerned about my needs.

Mike Ferraro is my Service Tech. He is wonderful. Very personable and detail-oriented. I?ve had some issues with my warranty of late snd each time he spearheads the discussions with both the warranty company or Mercedes Benz Corporate. Each time the result is to my satisfaction. Mike is that good.

The staff is courteous and the showroom impeccable Everyone is welcoming and it is a comfortable place to wait

Great service, the service person was courteous and very accommodating.

Service was great, labor was a little bit too expensive. Staff was very nice and helpful

I got an alert on my computer email that my battery in my 2019 Mercedes E class was malfunctioning. I called the Ft Lauderdale Mercedes dealership and was given an appointment immediately. I drove the car to the dealership and within 1 hour drove out with a new battery which was put in under warranty. Great service! Thanks Mercedes

My 3rd time returning my car for the same exact issue. This time they told me they fixed it but charged me $1000 saying it was my spark plugs. Then the same problem occurred the same day i picked my car back up. After they had it for almost a month.

I brought my Mercedes CLS550 in for an oil change, and was appalled by the price charged for the oil change along with the other non essential work conducted by the dealership. My invoice for this work was $327.39 (inv # 789155), which I thought was outrageous. When I confronted the service manager, he told me that Auto Nation charged me for a special additive that they found to be helpful and included a substantial labor fee for that installation (more than the cost of the motor oil and labor charge). I showed him the printed "admonishment warning" issued by Mobile 1 Oil with their product, cautioning against using any such additive; and a similar warning admonishment listed in the Mercedes CLS auto manual cautioning against using any such additive with Mobile 1, but the service manager could not be deterred and I was charged the full amount. That was the last oil change and work that I allowed Auto Nation to conduct on my vehicle. Simply speaking, they are dishonest!

Great experience with Manny Guzman as my advisor! I was a few minutes late to my appointment and they still accommodated me. They were very busy so I ended up waiting a few hours. however, EVERYONE checked on me to make sure I was comfortable. They even offered to send a Lyft to get food near by since it was lunch time. Overall great experience. This is the only location I’ll be bringing my car in for service. Thank you!

I have owned Mercedez since 1978 I had the best service ever Chris is nit only knowledgeable but very nice and respectful it was a pleasure to serve my car

Buena atención 👏 ambiente agradable, autos y camionetas en exhibición dentro.

The car was not clean. Bird droppings on the car. Door locks still not working, Large scratch along passenger side of car

I’ve been to many Mercedes dealerships in the past and this one here in Fort Lauderdale far surpasses any one that I’ve purchased from. I’m a 4peat returning purchaser and this last purchase of my S-class was the smoothest transition ever. The salesman Lance, you must check him out. Together we sat down and built my dream car and the Finance manager Randy closed the deal. I’ll forever purchase all my cars just from this dealership from now on.

Joseph Hagen was amazing , found the perfect car for my budget and answered all question I had Was very honest as well I will definitely recommend to my friends and family to come here and go to Joseph Hagen

I had a Saturday appointment for the 30k mile service. The service advisor was friendly and accommodating, as always. After I received a call that the car was ready, I sat with my advisor for a while and paid my bill. Then -- drum roll -- it took them 25 minutes (!) to deliver the vehicle to me AND the tires were not properly inflated (32 psi instead of 40, 38 psi instead of 48). Some lube job and safety check!! Ridiculous!!

Alex responded to my phone message immediately and found me the perfect car and made the whole process so easy. The follow up was great as well

Very nice place.

I took my mother's 560 SEL convertible in there for her for service. She needed new tires they wanted to charge your 1200 for four new tires yeah they're good tires they were InterContinental. I called her and I said I could get as good or better tire than that for about 700 bucks. So what I'm saying is is that you know that's just ridiculous charging an upcharge like that for tires I can understand being a mechanic on a Mercedes and charging big money but tires?

Mike Ferraro is always friendly, knowledgeable and professional every time we need service on my wife's Mercedes. Always a pleasure to work with.

Peter I. Was amazing to deal with.He made the transaction quick and simple . Even met me there bright and early on a Saturday had me in and out in one hour. I definitely would consider him and that dealership. First class experience.

Always being the best! They treat customers with kindness

I had an appointment with Todd Fine at the Mercedes-Benz of Fort Lauderdale , the minute I sat down in his office, it felt so comfortable, he was so knowledgeable explained everything in detail. He showed me a car that I really liked , actually loved, he made the process so simple, I didn’t even need a test drive. I absolutely recommend him, low key, very personable , offered further assistance down the road with questions, I might have, hooked up my Blue Tooth. He was so professional , I highly recommend Todd Fine. Thank You Todd Siobhan Rapaport

Not bad! As corporate business should be.

Tony Guevara was my Knight in shining armour! Like many other buyers i had the unfortunate experience with meeting unethical and commission driven salesmen. Tony has set the bar incredible high. His approach to car sales is unlike many dealerships I visited in the past 4 weeks (5 to be exact). From the moment that I inquired over the phone, to driving and eventually driving off the lot (the same day! - 2/25/22). Tony Guevara has been very attentive, incredibly responsive and entirely vested in ensuring that my Mercedes Benz experience was first rate! He personally saw to it that my vehicle was thoroughly inspected and prepped, and that all of my concerns were completely addressed. Unfortunately a few days later (03/02/22) we had a faulty headlamp sensor and it needed to be replace. Im hoping to have my vehicle back today. Thankfully Tony was available for me even on his day off. We maintained a constant open line of communication and he kept me up to date and reassured me that my pre-certified CLA250 was a winner. Will update my review once my car is back at home! Update 3/4/22- got my car back! Like nothing ever happened. Tony you’re the best! Ps. My mom just purchased today 3/4/22 red GLC300 2022, with Tony he’s awesome.

I had an amazing experience when I brought my car in for a maintenance call. As soon as I arrived my service advisor,Michael saw me and my car was serviced and washed in less than two hours. It was a pleasure.

All the people that work there from the greeters to salesmen and mechanics are all so friendly and helpful. It’s really unusual to see that so often. Good job !!!

Excellent level of service all around. Service personnel were of great help. This led me to purchase the EQS Mercedes at Fort Lauderdale dealership. I would rate the EQS as one of the best, reliable car on the market. It looks good, drives great and gives you a peace of mind on the road.

Rick Whitaker is extremely kind, professional, and helpful. My mother and I came to Fort Lauderdale to visit with family and hang out at the beach. My GLA 250's sensors were going off. I was able to easily make an appointment on their website. They were very busy so the car wasn't fixed immediately, however, Rick had a lyft pick us up from the dealership and pick us up again when My car was finished. Overall it was a painless experience and I'm grateful.

Professional, clean and modern. People there are ultra attentive to their customers. Couldn't be happier.

Worst service I’ve ever got. I’ve just bought the vehicle and headed there same day to get the regular oil change and I had to pay for an inspection too although I was told that there were free inspections with the oil change . Then I had the representative contact me and tell me that I had a bad battery and he replaced for free and that’s why I had a check engine light I thanked him and asked me if I wanted to do a further inspection for a parking sensor that’s gonna cost $999 so I told him let’s just leave it like that because I was gonna report to the dealer and they should take care of that since I only had it for a couple of hours and went to pick it up To find that there’s still a check engine light on and the car is not even clean it’s even has some grease on it. Mind you that I had 3 days to contact the dealer and have them pay for whatever since I bought it certified and I was told to come back the next day and informed the gentleman who helped me when I was picking it up that I have only one day left to contact the dealer for reimbursement and he told me that it’s better to deal with the same representative that helped me at first I told I’d rather you’d check it and he didn’t mind to be honest it’s just he was trying to be courteous to his colleague and he told me that it might be because of the sensor but Im sorry I done believe it cause I didn’t see any codes or anything on the report that I got. And I go the next day he wouldn’t even take the car from me he just called someone and repeated what he said earlier and then sits me down to talk to me about extended warranty. Now I Can’t contact the original seller cause I’m out of time thank you very much. —————— I was just contacted by Norah and she had Rudy turn the whole thing around for me .. now I have a happy Mercedes :)

Chris Jablonsky was great as usual. Car was completed on time and returned exceptionaly clean.

Only the service is slow and confuse . I put my car and the lost the paper there . No make the service. I wait 2 day for take my car back .

My service rep Manny was wonderful. He has always been helpful and very patient. Great reason to own a Mercedes is service! Thanx Manny

It was a was a pleasant visit as always. Servicing was quick. Very pleased. Thanks!

I have been going here for at least 15 years and the service has deteriorated, the cashiers are rude,she actually rolled her eyes when asked a question about the car, like are you stupid. It took 45 minutes to get my car after it was paid for. I was assigned a new service advisor who was MIA when we showed up and when we left. I miss Anja, who has extraordinary customer service.

Filberto was awesome. He answered all of my questions and ensured that my loaner was ready upon arrival.

Fast and smooth, two hours and I was out the door.

Chris and Nora were excellent!!! I and my wife have had Mercedes’ for close to Fifty years, and Chris J is by far the best service Manager we have ever had!! Knowledgeable Friendly And most of all Helpful…… Thank you Dr Richard Grodin

We had the pleasure of working with Alla as our Service Rep at the Mercedes Dealership located in Ft. Lauderdale. She was an absolute Gem to work with. We explained what we were looking for and she was able to match us to exactly what we wanted. Within 3 weeks our brand new GLS450 arrived and we were able to drive her home with us. I highly recommend Alla for any of your Car Shopping needs. Thank you Alla!

I experienced a flat tire after business hours at least 20+ miles away from my home. I was able to contact roadside assistance and a tow truck came out and took to my dealership for servicing. This by far was the easiest process for pick up to completion I’ve ever experienced. My service advisor kept in contact with me the entire process keeping me from worrying.

Excelente servicio para nosotros los clientes de Mercedes Benz, todo muy profesional y un lugar donde puedes esperar tu auto mientras realizan el servicio, la atención es la mejor, Rudy fue el representante que me atendió muy profesional

Fast and smooth, two hours and I was out the door.

Excellent and timely. Tech was informative with repair details and easy to reach. Easy to make an appointment as well.

I have bought 4 cars from the dealership over the last 12 years. My sales advisor Peter McInnis and service advisor Mike Ferraro are the reason I give all my business and recommend Mercedes Benz Fort Lauderdale to my friends and family.

Annual service of my vehicle. Easy drop off with a paid for Lyft home. Courteous and friendly staff.

The only take away is that I brought my car in for the same repair 3 times within 2 months praying that the issue will not happen again but customer service was great!

Car bought in for a 'road check' ...will drive it to Toronto/Canada ... new vehicle (2020/21 AMG) - -- service was done quickly and staff was friendly and helpful.

every person is helpful the place spotless the waiting areas are very comfortable there is free coffee even though I don't drink coffee naive to know about it and free water I also own a Toyota there is kkow comparison Ft Lauderdale bwnz doing in2022#1

one of the best dealers in South Florida

Rudy was great! Great and fast service! Great experience :)

Was quoted a price to replace a radiator on a 1990 MB 560SEL . The actual price came in $400.00 higher with exceptions to the scope of work completed . In discussing with the service rep he denied the $ lesser quote price and stated that perhaps I was light headed due to a funeral that I had attended prior to car pickup. I cannot even begin to tell you how annoyed his comment made me . My first and last visit to your dealership.

They told me it would be $289 to find out what was needed to repair the car which I approved. After about 1.5 hours the service rep came back and told me it would be another $1,000 just to find out how much it would cost to find out how much it would be to repair it. BAIT AND SWITCH. When I scheduled the appointment the service rep indicated it would be about $650 to fix

Rob is the man great service, extremely punctual, ordered my tires and had everything done when he said it would be... world needs more workers like him

Amazing experience, excellent information about the car that I want to buy

Super nice ambiance to buy a car, no pressure, Mr Cardoso helped us out very professionally and a lot of patience until we decided on what car to purchase, highly recommend Mr Cardoso and Mercedes Benz of Ft. Lauderdale.

I went in to purchase a part for my cousin. They had a beautiful white Bentley on the floor. I was like wow. One of the salesman said it only had 80 miles on it. I enjoyed looking at it. Enjoyed looking at the beautiful lavender orchard they had at the receptionist desk also. Said to self get out of there. The staff was very friendly.

The GM., Morad was excellent! He provides us with quality customer service and we recommend coming to see him. Thank you!

Bill Lynn was outstanding in his customer service. His explanation of the process was spot on!

The service was great, receptionist got me right to my service advisor, Manny Guzman who was very professional and answered all my questions. Got me in and out with a loaner. Great Service and when I picked up the car the same thing. In and out with smiles.

Located car on Mercedes Benz website and called to purchase. Process was relatively painless and efficient. Salesman worked diligently to complete transaction and car was in my driveway in 2 days. The only negative was wait time at dealership to get into finance manager to complete transaction. Otherwise, great experience.

Long time customer of this dealership, service delivery is first class with highly trained professionals populating each and every department. They genuinely care about you and your vehicle. Happy to enthusiastically endorse this dealership.

I had a slow leak in a tire in my almost-one-year-old Mercedes GLA 250. Apparently I had run over a screw. Fortunately, I had bought "tire and wheel" insurance when I bought the car. Mercedes Benz of Fort Lauderdale swapped out my leaking tire for a new tire. The service experience could not have been better. Chris Jablonski is a great service advisor!

Been with Mercedes for many years. Started with Service Rep Sol at a Miami dealership and moved with him when he came to Fort laudedale. Since Sol's retirement we have been with Mike Ferraro for many years. Our last service visit went very well. The service dept. secretary was very plesant in making the appt. Our service advisor, Mike, was very helpful. He is very knowledgeable, personable and even has a good sense of humor for a person who works in such a stressful environment every day. Definitely recommend. Daniel Meister

Excellent experience with salesman Raymond Ragnacci

I have been a repeat customer at the dealership for at least 25 years. Best dealership I have ever done business with over the past 25 years.

Having Our 2013 GLK serviced at Mercedes Benz of Fort Lauderdale was as easy as it gets, See Mike Ferraro on the service drive, doesn't get any better.

James Rubio greeted me within seconds of my arrival. He was polite, informative, and professional. He told me how long the appointment would likely take and showed me to the waiting area after asking if I needed a ride. While waiting, James informed me of the process and found me again when the service was complete. It took even less time than he predicted. James is an asset to Mercedes.

Outstanding service all the way!! 👍

We were impressed with the location and the presentation of the showroom. Ray, our sales associate, was very personable and took time to show us the different models and describe their features with confidence. It was a very easy process once we started the purchase of the vehicle and everyone had a very professional attitude throughout, even though it was late in the day. Ray took the time to ensure proper detailing and presentation of our new car and we could not be happier. Big shout out and kudos to all involved. For sure we’ll be back again.

Eddie in the sales department and fabio in the finance department we are nothing but exceptional. this was the easiest vehicle I have ever purchased it was so smooth and so quick everybody was so kind and helping. I will definitely be back to purchase my next one here what a great experience buying a car.

Sales person polite and not pushing. Accommodating and help. Good experience overall.

Professional staff

Pleasant as always?.all employees I came in contact with were helpful and very accommodating.

excellent advisor, courteous, knowledgeable. service performed in a timely manner, great job

Overall good, but still waiting on the second key.

My experience was excellent . ALA Surayeva was very professional and knowledgeable . She answered all my questions and was always willing to help me with any technology matters in my car or with my new car manual. This is the second car I leased with Mercedes Benz of Fort Lauderdale . I definitely will continue to be a repeat customer. ALA helped me with my first leased car from this dealership . And I live in Boynton Beach . About 35 minutes away. I try 2 remain loyal, if I receive excellent service . Which I always have . Mercedes Benz is very fortunate, to have ALA Surayeva as one of their sales representatives. Carl. Gridelli

Chris was excellent and took care of my service professionally, friendly, and efficiently

Very good and nice clean car and like the field snd environment of the car

Beautiful facility?.attentive employees. Quick service!

In 2019, I purchased my third SUV at Mercedes of Fort Lauderdale, and they never disappoint. I took my GLE in for service and my advisor Manuel G. is always so professional, friendly, attentive and helpful. He?s a fantastic advisor and they are lucky to have him in their employ.

I had a good experience. I went for my service of this year. The only thing I didn?t like was that they gave me a report but they didn't tell me if something was wrong like they did in the facility in Pembroke Pines.

Impecable service. Friendly. Transparent. Great follow up.

They are very dishonest when it comes to car service.. They act desperate for money and tend to inflate costs.

Awesome experience Bryce and Simon were great,polite,experienced and knew my needs

Calin & Simon were great! They made sure I got into the car I wanted at a good price! It took us two days to decide on a car and they were super patient and understanding. Their energy and vibe was also unmatched! The process was smooth sailing and I would return and recommend 10/10. Thank you guys!

I do not recommend the service dept. I dropped my 2013 GL450 (88k miles) on Thursday 1:30 because my check engine light was on. Never heard from anyone until I called Monday afternoon . I was told “oil was wicking up the wiring harness and it was recommended that I have the wiring harness replaced for $9,000.00. 🤔 won’t oil wick up the new wiring harness? Doesn’t that mean there is an oil leak somewhere? Ultimately my advisor said I could still drive my vehicle, just that the oil was making the sensors go off causing the check engine light come on. He said they cleaned it and the check engine light was off. So I picked it up on Tuesday afternoon. I pay my bill - diagnostic fee $235. I see on the bill “the condition of your brakes indicate that they may be close to needing replacement “. My front and rear brakes and rotors were replaced about 2 months ago so clearly no one actually looked at my brakes. And when I got in my vehicle the check engine light is still on. I will be looking elsewhere for service.

We recently purchased our Mercedes last week with the help of our salesman Charlie. The experience was very pleasant and smooth. He was very informative and considerate of our needs. We were able to find our perfect SUV within 30 minutes of arriving. Highly recommend this dealership and his assistance. The finance manager was also very helpful and a pleasure to work with.

We recently purchased our Mercedes last week with the help of our salesman Charlie. The experience was very pleasant and smooth. He was very informative and considerate of our needs. We were able to find our perfect SUV within 30 minutes of arriving. Highly recommend this dealership and his assistance. The finance manager was also very helpful and a pleasure to work with.

Best Service Tech in Business is Mike Ferraro. Was in and out with loaner in less than 5 minutes.

SERVICE ABOVE & BEYOND! Service exceeds expectations. Our service representative, Christopher Jablonski delivers a thoroughly professional and personal concierge experience. No “black boxes” or surprises. He provides consistent transparency in the upkeep and care of our vehicle. While many things in the auto experience at dealerships change, Chris and team are the constant at Mercedes Fort Lauderdale. Accountability, dependability, and reliability are his trademark. Thank you Chris!

I had ordered a car from MB NYC ( only factory owned store) but Stephanie Thompson of the finance dept helped me get prepaid maintenance, tire insurance , repair of a slight damage in transit. She introduced me to the service manager, Orlando and got me someone to teach me how to use my E class hybrid coupe. They made me feel welcome ( even though I hadn’t bought there) Good experience Ted Wolf Ft Lauderdale

The experience was friendly, fast and comfortable.

Christopher my service agent was very prompt in assisting me, very thorough went through all my concerns verbally & written, extremely pleasant & courteous. Communicated by email, phone & text in any updates & status of my car. He is awesome the agent next to him offered me great coffee & it made my day I enjoyed the hospitality & unity amongst the agents.

I am happy that Polo Vasquez is my advisor. he is very professional and efficient as well as very nice to his customers.

Lance and Randy are the best. Would recommend anyone in need of a new car to visit and speak with them.

Working with Paul and Bob was great and easy negotiation

I have only two words to describe an incredible experience at Mercedes of Fort Laudable. TOREY WILLIAMS

Service. Friendly people good coffee

Fast and very good regular service. They change filters and oil, and check the main points, as usual my car look ss new.

Terrible waste of time. The dealership made me fix a $3000 part that had no relevance to the issue my car was having. The mechanic tried to say that this was necessary, but my car was still having the same issues when I got home. He straight up lied about the issue and when I asked him to continue fixing the issue they had the NERVE to ask for more money. PLEASE IF YOU VALUE YOUR MONEY DO NOT GO HERE. You will be swindled like crazy, there is no help at this place and you will get jerked around forever.

I went to the dealership today 11/26/2021 to buy an used E350 priced $29.994. The sales person (Joe Green) was very attentive while I was there and tried to work with me to get the deal done (my intension was to buy it today). Joe calculated the payment with a $3,000 down payment and a 5% interest rate for a monthly payment of $483.00. Everything was going well until the Financial Manager (Stephanie Thompson) told me that it was impossible to get the car at that monthly payment. She lied to me in my face saying that my credit score was 600 (when it's not) and that even with a 0% interest would never get to that monthly payment for an used car of that price. Then she said that I could buy a less expensive car under those conditions. I confronted her about the calculation done by the sales person and when she asked what method did he used I told her the car payments calculator in the computer. She kept lying to me about the payments ( she wanted me to pay over $624 a month even when she wasn't making any sense with her numbers (by the way, all this without even having the bank"s offer). Mercedes Benz of Ft. Lauderdale just lost a $30,000 deal, without counting the dealer"s fees because of her. She literally tried to screw me over. If you go there, always go with your own finance plan or you might be her victim if you're not firm with your budget. I'm on my way to the Delray Beach dealer to see and possibly buy a E400 they just posted. I contacted the general manager and explained to him what happened. He asked me if I would be willing to do business if he could find a way to correct the situation. I agreed. He said that he'll be contacting me. Still waiting for his call. I would give -5 stars if I could.

I went to the dealership today 11/26/2021 to buy an used E350 priced $29.994. The sales person (Joe Green) was very attentive while I was there and tried to work with me to get the deal done (my intension was to buy it today). Joe calculated the payment with a $3,000 down payment and a 5% interest rate for a monthly payment of $483.00. Everything was going well until the Financial Manager (Stephanie Thompson) told me that it was impossible to get the car at that monthly payment. She lied to me in my face saying that my credit score was 600 (when it's not) and that even with a 0% interest would never get to that monthly payment for an used car of that price. Then she said that I could buy a less expensive car under those conditions. I confronted her about the calculation done by the sales person and when she asked what method did he used I told her the car payments calculator in the computer. She kept lying to me about the payments ( she wanted me to pay over $624 a month even when she wasn't making any sense with her numbers (by the way, all this without even having the bank"s offer). Mercedes Benz of Ft. Lauderdale just lost a $30,000 deal, without counting the dealer"s fees because of her. She literally tried to screw me over. If you go there, always go with your own finance plan or you might be her victim if you're not firm with your budget. I'm on my way to the Delray Beach dealer to see and possibly buy a E400 they just posted. I would give -5 stars if I could.

Brice our sales person was so courteous, patient and pleasant to work with. Mercedes Benz is lucky to have him representing them. Everyone connected to my purchase were helpful.

Be aware about the scam they are running to make you pay 5k over MRSP price. My salesperson told me that all dealerships are doing this and if I want to buy a car I have to pay 5k more. I trust him, forgot that never believe a car salesperson. I just found out that Miami Mercedes dealership does not do it but it is too late, I already bought the car.

Their service department is great! I dropped off my (non-MB) vehicle after it needed to be jump-started twice on a Saturday morning. It was late in the day, so I knew they wouldn't be able to get to it that day. First thing Monday Rudy (Rodolfo) texted me with the diagnosis. I needed a new battery. The repair was completed quickly and the car was ready for pick up later that day. Rudy kept in constant communication with the status update of my car.

Domenech is a great human being and sales rep. I've bought two G Wagons and three S Class from him. He always goes to battle to get me the best deal. He truly cares about his customers. - Billy Carson AKA 4biddenknowledge.

Great experience and customer service technicians. I was in a jam for a battery and they were quick and efficient. Highly recommend.

Chris our service representative was great to work with. Also, we would recommend Joe Hagen as your sales representative. They are both a winning team❗️

It gives me such comfort to know that my service rep Mike Ferraro looks after my car service with such care. I feel so fortunate!

Service, repair quality, customer care

The quality of service is extremely excellent,everyone is professional and courteous.

Todd at Mercedes Benz of Fort Lauderdale and his manager were awesome! We were truly in and out. They even negotiated a better rate for us than we originally had when we left the lot. I would highly recommend going to this location.

Great experience!!!!! At the Mercedes-Benz of Fort Lauderdale the environment is so heartwarming. Let me just make it easier for y’all, the Service Advisor and the environment are so exquisite...

The process was simple. I had to wait for the car, however while waiting, was informed and always on contact from the salesman.

The best experience to buy a new GLE 350. Fast and easy to trade in with Joe Green and his team!

Terrible experience with this dealer. Went to view a car that is available for sale, reps were lost and had me wait for 15 mins before someone was available. Finally when they're ready to show me the car, they were not able to find the keys and simply said that they cannot show me the car so i had to leave. I lost a potentially good car and they lost a sale. They promised to follow up and no one called me back. They didn't even return my calls when i followed up.

Excellent work and excellent supervision

The personnel! Nora is number 1! Hands-down Melodie Moorehead, Ph D

The sales department is such a pleasure to work with. Setting appointments and working with Mike who always has a smile and is always willing to help and will keep going until the job is done right. He’s the best!! I also want to thank the all the people in the service department for being kind and courteous.

Very Good services in every visit to this dealer , we are happy with your services and attention .

Mike Ferraro has been my Service Advisor for many years, through my last 3 Mercedes-Benz cars, and he is OUTSTANDING! He is always unfailingly polite, helpful, available and gets the job done. I highly recommend him and if I could give him more than 5 stars, I would!

My experience is that they are professional in their field of the Mercedes Benz. I service my car and never had any problem.

Always a great experience. My running flat got a flat - from the sos call in the car - tow truck arrived in less than an hour and the dealership had my tire the next day. My car was washed and ready when I arrived. Xavier is my service advisor and is great. They are usually out of loaners if not scheduled weeks in advance 😔

Just got car back. Will see how service done reflects on car?s drivability.

Bought a certified 2017 Mercedes 300 E Series in 2019. Added prepaid services, just to make sure I would have a good experience. On Friday June 17 2021, I went for service just to find out that the prepaid service I paid a few thousand $$$, was only for a $40 oil change that the dealer no longer carries. I said that there should be a mistake. Finance checked the contracts and noticed that I was shown the prepaid agreement, but on the contract the booked only the oil change contract. Unfortunately at that point no one could help me. I paid for the service on the car today (June 22, 2021) and until now no response from Autonation. Mercedes-Benz is saying that is up to the dealer to resolve the situation. There are good people out there, but there are also bad... keep your eyes open when dealing with this company.

Very Easy To Contact Tony in Sales. Also, He Helped Me Schedule Service So I Could Avoid Rush Hour Traffic With My Long Dive Home.

Bought a certified 2017 Mercedes 300 E Series in 2019. Added prepaid services, just to make sure I would have a good experience. On Friday June 17 2021, I went for service just to find out that the prepaid service I paid a few thousand $$$, was only for a $40 oil change that the dealer no longer carries. I said that there should be a mistake. Finance checked the contracts and noticed that I was shown the prepaid agreement, but on the contract the booked only the oil change contract. Unfortunately at that point no one could help me. I paid for the service on the car today (June 22, 2021) and until now no response from Autonation. Mercedes-Benz is saying that is up to the dealer to resolve the situation. There are good people out there, but there are also bad... keep your eyes open when dealing with this company.

Bought a certified 2017 Mercedes 300 E Series in 2019. Added prepaid services, just to make sure I would have a good experience. On Friday June 17 2021, I went for service just to find out that the prepaid service I paid a few thousand $$$, was only for a $40 oil change that the dealer no longer carries. I said that there should be a mistake. Finance checked the contracts and noticed that I was shown the prepaid agreement, but on the contract the booked only the oil change contract. Unfortunately at that point no one could help me. I paid for the service on the car today (June 22, 2021) and until now no response from Autonation. Mercedes-Benz is saying that is up to the dealer to resolve the situation. There are good people out there, but there are also bad... keep your eyes open when dealing with this company.

Outstanding service. Very reliable

great and fast

Always friendly and professional Great dealership experience would recommend it to my friends

Everyone was amazing and very helpful!

Great Servicing and sales depts

It took 3 hours to to patch a hole in my tire. I had an appointment at 1:30 and left at 4 pm. If it was not for the employee who helped me I would have been there all day. He had to look for car multiple times. Thankful for him.

I ordered my GLE because I wanted certain options and the car came in a month early. It is better than I expected and the process was seamless!

Great experience! My salesman Todd was very nice, very personable and great! Winston was very knowledgeable! Thanks guys! 👍🏽

Mike Ferraro is an awesome advisor, he gets you in and out in a timely manner? he gets the job done? he is a professional kind and caring I will recommend him highly? all the employees at Fort Lauderdale Mercedes are very nice and helpful.

Khalil is excellent caring warm friendly respectful kind. Made sure I was shown to waiting area and asked if I wanted something to drink. Came over a few times during my 2 hour wait to give me updates. He was true to his word my car was serviced in exactly 2 hours. He even checked me out and walked me to my car. He needs a raise and a promotion but then I will lose him as I did Peter. But Khalil deserves it.

The car was delivered to me and it was not fully serviced.

Service professional ,time waiting is minimum

Pilots and courteous-car was clean upon return

My regular service guy, Malik was on vacation so Rudy took good care of me. I got there in the morning. My only concern was that I was told later in the afternoon that I might have to leave the car overnight because they were really busy. I couldn't accept that because I needed the car and I also could not understand why a mere battery replacement would require I leave the car overnight. Rudy got involved and the battery was replaced that same afternoon and I did not have to leave the car overnight. I was a happy camper at the end/George (Debra's Spouse)

While it is unusual that I would need the services of my own employment, I do want to leave a shout out to those who have helped me. Thank you Jeffrey in the body shop and John our service manager for getting me through the insurance hassles and problems that lie within accidents. You made it really easy. Thank you.

I always have great service at Fort Lauderdale Mercedes. Mike Ferraro is always willing to do what he can to help with the service of my car. He is professional and kind. I also highly recommend Sam to buy or lease a car from. He is very passionate about his customers.

Got the repair a reasonable price and time. Customer service was available upon my early arrival.

Quick and professional service. My service advisor was great and took the time to explain to me everything I needed to know.

Peter from Mercedes benz Fort Lauderdale was awesome, top notch sales professional!!

For the first time in many years of having Mercedes Benz as my primary vehicle, and having had many unsatisfactory experiences, I congratulate Mercedez-Benz of Fort Lauderdale for having hired Rudy (Rodolfo) as a customer adviser. Rudy has a particular skill: listening to the client and fixing issues, some of which have been longstanding. Thank you for upholding the name of Mercedes Benz. I am very happy this time.

Best service dept experience by qualified professionals

I would rate my overall experience close to a 5 because as I was able to leave the dealership with the specific terms that I was able to successfully negotiate. This was my third vehicle purchased from this dealership; all vehicles were new. Although the Salesperson provided excellent customer service, it appears the finance team dropped the ball by not processing the paperwork consistent with standard industry practices, and in the manner initially requested by the first lien holder.

Courteous and knowledgeable Service Advisor. Easy appointment scheduling and drop off. Provide Lyft drop/pickup to get your car.

Benz of FTL treated me great. Got exactly what I wanted and more. Ray is the best!!

Excelente atención del Sr Lance , 100% recomendado

Outstanding costumer services I was always informed about the work done on my vehicle. I highly recommend this dealership.

I have been using the Ft Lauderdale Benz Dealership is amazing Brandon Hernandez goes above and beyond to make your process smooth

Everything was smooth and sales representative was outstanding in his help to get the car of my dreams thank you JOSEPH HAGEN for deal for us the deal and WINSTON MENDOZA to finish and close the deal ILEANA CACERES

Rudy was great very responsive car loan dept was wonderfultoo!

My service advisor Brandon was very helpful. He provided detailed information regarding the upcoming services needed. He explained in detail what is required vs what is recommended.

I bought a 2015 Certified S600 on 04/25/2021 from the Mercedes-Benz of Fort Lauderdale and bought an extra extended guarantee. One day after picking up the car, I noticed that the dashboard was broken/ damaged. I contacted the dealear/s manager but declined to fix it. I do not believe it?s a good/ fair business practice to sell an inspected certified high end vehicle and expect the customer to spend a significant amount of money on repairs that have not been done or at least disclosed before the transaction. Dr. Rafael Arteta-Bulos

Very personable sales and service personnel. They accommodated all our needs.

Tony is the best salesman i have ever met. He is great.

Had B-7 Service assisted by Mike Ferraro's excellent help,

I can't say enough about Mike Ferraro and the top notched service he offers. He's the best, hands down! It makes me keep on wanting to buy Mercedes.

Customer service was if the upmost quality. Very attentive to both my car and my Perdonal needs dealing with the car.

Needed a new battery for my Mercedes c300. Service Mgr. Mike Ferraro at Ft Lauderdale Mercedes is a true professional and extremely knowledgeable of all that?s needed to quickly repair and get car fixed in no time! Auto Nation should be grateful to have him.

Mercedes Benz of Fort Lauderdale literally performed a "mechanical miracle" on our good old 2003 Mercedes Benz S430 and thanks to Orlando, the Service Manager and his technical crew we have recovered our faith in good customer service and professionalism in the auto industry we thought we've lost.

Ivan Silva Sales Agent went above and beyond to make our transaction seamless. We appreciate his efficiency and his determined and tenacious approach to get our insurance confirmed. Winston made closing the financial transaction pleasant and customized the maintenance package. 6 years later another happy experience and deserving of my continued loyalty.

Customer service from the sales associate, Germaine, was impeccable. He was attentive and thorough the entire time. He made the car buying process smooth. Oh yeah, since we were there for awhile, he ordered us pizza.

Excellent service. On time, friendly and knowledgeable.

We have found this dealership to be professional and easy to work with during each time we have brought either of our two Mercedes in for service. Excellent facilities.

Brandon has been super helpful and professional in providing service for my S65. Communication has been timely and clear.

Always taken care of. John S the service manager and my advisor tori are the best. They go above and beyond and geo and Nicole are always so kind when I see them.

The entire staff is always helpful and courteous but a big shout out to Manny Guzman and Peter McInnis !

Unfortunately, all the people that leave glorious reviews on Facebook know nothing about cars and have no clue about the quality of work their cars get. I made multiple warranty visits to the dealer and there wasn’t a single time when I didn’t have to fix smth after my service visit. It will take forever to list everything they messed up on. Try to avoid any AUTONATION dealership at all cost. In case there is no other option make sure you do your best by checking any missing bolts/screws on your car before you leave the dealership. It would be even better if you bring a knowledgeable person that can verify you car is actually good to go. Be particularly cautious when it comes to any work that involves wheels/tires removal/installation. You may end up in the ditch or even worse otherwise.

Ivan Silva Sales Agent went above and beyond to make our transaction seamless. We appreciate his efficiency and his determined and tenacious approach to get our insurance confirmed. Winston made closing the financial transaction pleasant and customized the maintenance package. 6 years later another happy experience and deserving of my continued loyalty.

GREAT experience, Work was done faster than I expected. All staff were very helpful and knowledgeable. Liked that my car was washed when I picked it up.

GREAT SERVICE! Attentive, professional and efficient. Manny Guzman is the best!

I had a wonderful experience with Mercedez in Fort Lauderdale my Consultant Brandon Hernandez is the best I advise anyone who visit Ft Lauderdale dealership ask for Brandon Hernandez and tell him Angela Smith referred you he is awesome he helped me a lot and he is a great consultant Thank You Brandon

Sold my car to the dealership after getting a conditional offer online. Went in and the rest was handled very smoothly and professionally.

Prompt, professional and competent service are the governing principles that make this Mercedes Benz the best dealership. I can rely on their keeping my Mercedes Benz in tip top, first class condition.

The worse customer service at their service department. They have an appointment system that's a joke. I made the appointment, they took my car and 2 days later the car was sitting there without having been worked on. when I complained they basically told me they were the busiest dealership in Florida and that was that. They were rude, non professional and with a complete disregard to the client..

Car sucks. Very disappointing. Been shopping here for over 20 years. Have bought many cars. I should be very happy. Everything was always perfect till Jack Fitzgerald left. I?m done. Going to Bentley.

They were very helpful and got me in a nice car

Carlo and Stephanie were so professional and helpful during the process of the purchase of my 2021 GLA 250! I’m so happy about my new car and my time at the dealership was quick and easy!

Great people! Nice clean loaner car was waiting for me. Software updates for recall were completed the same day. Got a call telling me it was ready. Nice clean car all updated... out in 10 minutes?

It?s funny that Mercedes Benz of Fort Lauderdale keeps sending me automated emails asking for my opinion or review and never actually reads it as I filed an official complaint through DIVISION OF MOTORIST SERVICES and BBB: I got a vehicle which doesn?t have a hands free opening trunk feature which I was told it has, there is a stain on the wooden panel and also there is an annoying sound the car makes when driving at certain speed. None of those concerns were addressed by the dealer and the ?earliest? the can fix the panel aka Israel a new one with no stain- in 4 (!) month. Now, imagine you paying for a NEW PERFECT car and keep doing so while it has stains, it doesn?t feel promised features and makes sounds that drives you crazy - what would you do? Last thing to write a review, but you kept insisting and sending me all these emails about survey etc. So here you are - my honest review.

It was customer service on steroids

Will made it painless. good follow up and got the deal done

Highly recommended... Everyone is so friendly and attentive! Orlando, the service manager, Brandon and Mike in the service dept have all been great on the 3 appointments I've had there! This is my favorite location! Five ✨✨✨✨✨rating!

Had a Pit Stop check up for my Mercedes. Service Mgr Manny Guzman was excellent, helpful, and got me on my way fast!

Thank You very much, Rudy. Very Efficient and very professional.

1st rate service by Mike Ferraro who has been my main service contact for the past 10 years. Service work done on time, as promised.

Passenger front airbag showed a malfunction so I called to schedule a repair. They were great (Brandon) and got me an appointment for the next day. Parts didn?t come in for 5 days to replace the whole thing but they repaired it the same day they got the parts. Would?ve been nice to have a loaner car for the 5 days but there were none available. Overall though I have to say they were great.

I love the car had some bumps in the road with Aaron. Sam came in tried to clean up some of my issues with Aaron but could not fix the fact I built the vehicle with a black spoiler but of course either Aaron dropped the ball or Mercedes but I’m expected to pay 5 times the quoted price to get it added.

i bought car there took them 5 min to approached while no one was busy. i went to buy car to my son and because they way i am they di not look at and even when they did it took them forever . just be aware. we bought a car because we like Mercedes

My service advisor Mr. Tory is one of the nicest young man there. He always make sure everything is done according for my car. Louis also make sure that I?m not waiting there for too long. By the time they are done with my car its wash and clean. I greatly appreciate you guys. Thank you.

I love Brandon and the dealership in Fort Lauderdale! Every time I come in, he treats me with such professionalism and courtesy. I was even able to log into my laptop with the sanitized stations and grab a bottle of water. My appointments are always so well executed from the time I pull up and the time of the appointment and processing paperwork - even the car gets washed before I leave. Excellent, consistent service!

I went in on Saturday around Noon to look for a used SUV for my wife. I met with Peter McInnis and he showed me the perfect option, a 2014 ML350. The price was right and the customer service was unbeatable. Peter got me through the purchasing process and on my way with ease. My wife loves her new car which makes me extremely happy. Thank you Peter McInnis and the whole staff at Mercedes-Benz of Fort Lauderdale.

This company provides excellent customer service. They kept me well briefed as to the price, time and cost of my repairs every step of the way. I would definitely recommend their service.

Great fast service and complete explanation of the process. Mr. Guzman was courteous and knowledgable and had me on the road quickly and safely.