Recent Reviews from Mercedes-Benz of Ft. Lauderdale

They wanted 5000 dollars over regular price. I said no way.

Recently brought in my C350 for routine maintenance and an alignment. There were no outstanding issues/problems with the car prior. Afterwards the car developed a noise and high pitch wine coming from the steering column. Turns out the power steering fluid was overfilled significantly. Went back to have it corrected and they corrected the fluid level but did not bleed excess air out of the system so the problem they created still exists. I took my Mercedes to an AutoNation Mercedes dealership for preventative maintenance but now there is a repair needed. I don't know how you can getaway with charging $130+/hr labor for this kind of service. Taking my car back to hopefully resolve the issue. If they don't get this right I'm never dealing with AutoNation again.

My customer care advisor, Mike Ferraro, has done an outstanding job for many years, making sure that my Mercedes are properly serviced and in tip top shape. He is very responsive, professional and a pleasure to work with. GB

Giving me the hardest time in the world to get an appraisal on my car! Lied to me about getting me one and then denying me the appraisal by emailing a blank piece of paper with just my name on it!! Stay away from these dishonest people.. managers are useless…… not trustworthy!!!

I'm convinced they stole my husbands hard drive out of my vehicle after being taken in for service. The car was there for almost a week and when we got it back computer hard rive was missing after they decided they would clean the vehicle. Between that incident and them alway attempting to convince me to purchase a new car, I'm livid!

Just want to say, my sales person Joseph was great. Very professional and personal. My first experience of purchasing a Mercedes was wonderful!

Ask for Tony, He is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuff along with Randy as well he's amazing. I had a great experience at Mercedes-Benz of Fort Lauderdale. Found the exact car I wanted in tip-top shape at a fair price with excellent customer service and attention-to-detail. I highly recommend this dealership.

Used the chat online for my upcoming appt and it was very helpful, efficient and easy.

Excellent,,, Julio (Parts Departament) does a good job

During my client experience at this dealership Mr. Seth Bellikoff took care of me in a very professional way. He conducted the deal with all the profesionalism and kindness that one can expect. Besides this, I am very grateful with Seth because I had to leave my other car at the dealership premises and I left my house keys in the car console. When I got home I realized it and I called Seth past 9:30 pm. He kindly offered me his help in order to pick them up. I greatly appreciate all the help that i had from Seth and Mark Bez the Sales Manager, in order to complete this deal. With no doubt, look for seth in your next visit to that dealership.

First off, I was never offered a test drive of the vehicle. If I did I would’ve notice that there was a crack on the windshield and the car also needed services . When I brought the car back the next day I told the seller whom name I don’t remember because he has horrible customer service , I had to go out my way to reach out to him and he never called back when said he would. The car was in service for the next 4-5 days . When I picked up the car , I spoke to the one of the manager , he also said he would call and try to relsolve the issue , till this day no calls has been made to me . The only person that had good service is rodolfo in parts/service, he actually called and kept me up to date .

Nicole was extremely organized and professional. She requested all the necessary paperwork upfront to minimize our time spent at the dealership. She made selling our car quick and easy and we would definitely refer our friends and family to her. Thank you for a great experience!

Torry was very helpful outstanding service.

Their service department is great! I dropped off my (non-MB) vehicle after it needed to be jump-started twice on a Saturday morning. It was late in the day, so I knew they wouldn't be able to get to it that day. First thing Monday Rudy (Rodolfo) texted me with the diagnosis. I needed a new battery. The repair was completed quickly and the car was ready for pick up later that day. Rudy kept in constant communication with the status update of my car.

The service department and the service manager were absolutely great my last appointment. The service manager rectified the small issue I had immediately.I was extremely grateful for that. Thank you Mercedes service team and management!

My sales representative was mr todd he was so professional and informative this is my second car purchase I am loving my experience more and more got my new 2021 GLA class full gas thank also fully serviced and I was in and out in a jiffy thank you todd😃

Bought a new tire from Mercedes Benz dealership in May. Came with a one year road hazard warranty since purchased from a Mercedes Benz dealership. Three months later Fort Lauderdale dealership charged credit card to replace punctured tire on the same day of service even though they knew that day it was covered under their warranty program with all proper documentation provided. Has been a full 6 weeks now with tons of emails required on my end to prompt service rep Michael to follow through, and no refund. Horrible customer experience.

This was a great buying experience. Good value and treated fairly

What an amazing experience at Mercedes Benz of ft lauderdale!! I was treated like family… Eduardo walked me through everything I needed to know kept positive vibes and positive energy through out the whole process. Fabian helped me with all the financial paper work very quickly and again treated me like family very welcoming. I am not from ft lauderdale but the travel is well worth it I know I was in great professional hands! I cannot thank them enough I cannot believe How quickly and how great everything came out !!! Thank you guys !

Treated well sold them a car

Salesmen are typical but the other associates are excellent. If you can, talk to the other associates and they can help with your decision. Sales guys are just their to up sell.

Chris is great. This is the 3rd time I reported. They finally find the problem and resolved it.

Service representative provided excellent assistance to help me solve the cars problem Polo is a skilled gentleman who quickly understood the serious problem with my car and who went above and beyond to ease my concerns and explain the needed solution Throughout the entire process he kept me thoroughly informed of exactly what should be done -the cost-and the projected repair duration What a pleasure it was to deal with this fine representative I will certainly request his assistance for any further appointments You are indeed fortunate to have such a quality person in your employment Thanks Polo Virginia Miller

After my third visit to the dealer I am certain that the Service Department is the best in Broward County . The work of the Service Manager Orlando Dominguez it is difficult to match and the Service Advisor Rodolfo Torres is everything that you can which when you need help with a car problem . The overall service can be defined with one word : IMPECCABLE . Pls keep up the good work .

I always enjoy my visits to Mercedes Benz of Ft. Lauderdale. Michael Ferraro, who is my service adviser, consistently offers exceptional service. He goes above and beyond to assure that I am taken care of and my car is in top operating condition. I don’t feel like just a “customer”. I feel Michael truly cares about me and my safety. I’m so grateful to him. Five stars ⭐️ are not enough for Michael. I give him 10 stars for his exemplary service! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ I highly recommend Michael Ferraro and Mercedes Benz of Ft. Lauderdale!

Great experience purchasing my car!

Awesome service, they assisted me in finding the right vehicle for my needs...

As a new Mercedes-Benz customer, this would have been a better experience if more information was shared prior to my first scheduled 10K mile service; specifically an itemized list of work to be done and (estimated) cost. I would not normally expect to do this but when a service charge (A-Level) cost $600, I expect an itemized break-out and the opportunity to comparison shop. Also, finding out my next service (B-Level) is estimated at $1,100 dollars is something I will prepare for by requesting a quote up front and then comparison shopping. Buying/leasing a Mercedes-Benz has been a positive experience for us but, my first billable service experience left me with a less than positive impression. I do not mind paying for value and feel I am getting that in the cost of the vehicle but, after topping off my windshield washer fluid the day before service; then being charged what I consider an inflated rate for windshield washer fluid was too much to take. When I first questioned this the response was it was included in the service. My response was if listed as a separate charge, it was not included and I asked for the inflated amount to be refunded to my account which, it was and I thank you for that. My surprise and disappointment is Mercedes-Benz, with the reputation and quality of vehicle produced, does things like this to their customers. Please note that this is an test for Mercedes-Benz; I have no issue returning to a GM vehicle if the overall Mercedes-Benz experience does not measure up. You have built a very nice car but if I am subjected to the same events reflected herein with Mercedes-Benz that I am with a GM, Ford, Nissan, etc. I will return to these manufacturers with the perception Mercedes-Benz, and perhaps all "luxury" vehicles, are for people who just do not care what they get for their money. It was my first disappointment as a Mercedes-Benz owner; I hope it will be my last as we do like the quality of the car and pleasant driving experience we have had. May my next service be once consistent with how I view the Mercedes-Benz brand; still find this hard to believe what I experienced. I will add my service representative was excellent in conducting business with me. I am not an easy customer, just a farm boy and retired US Marine who expects to be treated as a valued customer and not a source of revenue.

I recently took my vehicle to Rodolfo for service. I am extremely satisfied with his work ethics. He is very punctual with returning phone calls as promised, knowledgeable about his job, and sets a very comfortable atmosphere in the event that you may have questions. I've called him at the spur of the moment and he was able to make a way for me to bring my vehicle in the same day

Excellent costumer service

On 9/1/2021 routine maintenance was scheduled with service advisor Mr. Chris J who was courteous, knowledgeable and explained all details of service A. I was more than satisfied with his job performance & I hope to see Chris again next year. My car runs beautifully

Unable to answer a simple question as in how much is the total cost of the car regardless if I'm leasing or financing or outright purchasing I do not like having to deal with computer programs that are speaking like normal people and not giving me the answers that I am asking for is the car there for one because I'm website it says in transit other website says it's there but not price listed it says please call

Great customer service by RUDY and everyone else. Thanks!

This place is full of such wonderful people! They actually try and get to know their customers. No long wait times for service appointments. Service Manager Manny is fantastic! They also wash your car before returning it. I also needed the loaner an extra day and they gave me no trouble at all. What a change from the service at Range Rover Aventura where I would wait 5-6 months just to get a service appointment!

A part was ordered from Germany so it took a while to get my car back. My Service Advisor kept me posted. I was given a nice loaner vehicle so the wait was not an issue

Great Service

Domenech is a great human being and sales rep. I've bought two G Wagons and three S Class from him. He always goes to battle to get me the best deal. He truly cares about his customers. - Billy Carson AKA 4biddenknowledge.

Salesperson Ray did excellent job locating car for us. He promised to get it in 4 weeks and we end up getting it two weeks earlier . After very professional delivery Ray contacted me couple times to check if i have other questions. Highly recommend salesperson, he makes difference.

Stopped by for my annual check up. Always great working with Christopher

The best car buying experience. The customer service rep Rosmary is the best she answered all of my questions and connected me with the best service advisor to further assist with any questions or concerns that I had.

Michael Ferraro at Mercedes Benz of Fort Lauderdale is the best service advisor I have ever dealt with, he makes owning a Mercedes a pleasure. Service to me is very important and someone that treats you with respect and professionalism is an important part of owning a Mercedes. The service department there is a A+...

Great experience and customer service technicians. I was in a jam for a battery and they were quick and efficient. Highly recommend.

Congenial professional service. fair price

My experience at Mercedes-Benz of Fort Lauderdale has always been excellent. My service advisor, Mike Ferraro always makes sure everything in my car is in perfect condition.

Prompt, personal, professional.

I went to get my gas cap lid fixed because it was not opening and was greeted by very attentive and helpful service representatives. After listening to my concerns they took me to a service advisor Hipolito Vasquez (Polo) who was very profesional, efficient and had my car fixed while I waited. I highly recommend Polo, and the whole Mercedes Benz team in Fort Lauderdale. Thank You!

When purchasing my used Mercedes SL 550 I had a verbal commitment that three minor items would be corrected. Mercedes-Benz of Fort Lauderdale honored their promise and corrected each one of them!

Excelent!!!

I had a fantastic experience with Seth Bellikoff. His salesmanship and communication were fantastic. He was extremely honest and forthright. I flew down to personally see the vehicle, Seth picked me up at the airport and S550 was exactly as Seth described. The paperwork process also went extremely smoothly as well, Thanks for all.

Great service as always, the only complaint is on the cost of the service. Way,way overpriced...

We’ve gotten numerous cars here from Ray and it’s always a great time working with him at Mercedes Benz of Ft Lauderdale. This time was a little more special getting to build and order my new car. Ray kept me up to date from the beginning to end over the last 6 months and answered any questions I may have. He is very knowledgeable and passionate about the brand. I’m looking forward to many miles in my new AMG.

If you want your car test driven 80 miles for issues that don’t need any driving to figure out this is the place for you, in my 6 years of owning Mercedes I have never had one driven more than 7 miles even for major issues which these were not. Orlando was a useless manager who just walked away from the issue because he doesn’t want to do his job, just make excuses, like the Head of the Service who was apparently above him but still full of excuses. Although two of their service advisors both agreed it was absurd it was driven a lot of miles for the test. I feel taken advantage of and fully lied to. I Would not recommend coming here. Terrible service.

Malik Hepburn is amazing! Wonderful customer service, prompt, informative and top notch.

I recently took my Mercedes S550 into the dealership because it wasn't running right. I'm so happy I did. I had previously taken it in to another repair shop that claimed to have expertise in Mercedes (because I foolishly thought that I would save some money). The first shop kept the car for a long time, charged me a ton of money and failed to fix the problem. So I went to Mercedes-Benz of Fort Lauderdale, thinking I'd have to shell out even more money, but hopefully they would be able to fix the car. My service advisor, Andrew, treated me great from the beginning. He explained what they were doing to my car and kept me updated with the progress. The dealership gave me a loaner for the few days they had the car. The problem was initially hard to diagnose, but I grew confident after Andrew introduced me to the master technician who was working on the car. He was very knowledgeable and worked hard to find the problem, including taking test drives to try to replicate the issue. In the end, they completely fixed the problem. It now rides like a charm. Better yet, it turned out everything they did on my six year old car, including parts, was covered entirely by warranty. I paid nothing and feel like a got a brand new car (which they washed for me). The lesson I learned: if you're going to drive a high end European car, only entrust it to someone who knows what they're doing. I found that to be Andrew at Mercedes-Benz of Fort Lauderdale.

Tori was excellent. Very consumer-oriented and honest . This was my first time at this store, but it will not be my last.

Absolutely the best service in and out and Svc.Ad. Ferraro is one of the best. Mercedes Benz, is always impeccable!

I took the car in without an appointment because I had a problem show up as I was on the way elsewhere. They took me in about 9:30am and found out the problem, repaired it and sent me on my way at about 12:30pm. N/C as the car is still under warrenty. There were no loner cars available, so I waited for my car as I needed to use it to pick up my Granddaughter from school.

Manny in the service department is indeed the man!

Schedule service appointment online via live chat. Quick and Easy.

Chris in service department is excellent and helped me tremendously!

Great experience. Elie was wonderful in making my car buying experience memorable.

Chris our service representative was great to work with. Also, we would recommend Joe Hagen as your sales representative. They are both a winning team❗️

It gives me such comfort to know that my service rep Mike Ferraro looks after my car service with such care. I feel so fortunate!

Efficient

Such an easy, pleasant experience. Thanks for being so responsive and for all of your help, Calin!

Joe was able to showcase different options and even reach a neighbor dealer to get the vehicle for us. Stephanie from finance was clear and concise on each piece of paperwork. Thanks!

Christopher Jablonski is one of the best Service advisors I had in the past 10 years at MB. Friendly & professional. Thank you, Chris.

It’s no wonder this dealership has so many bad reviews the manager Orlando is pathetic! I don’t recommend bring your car he for service. The director is terrible he doesn’t strive to give clients good service at all. I’m sick of dealing with these clowns. Whatever you do don’t waste your time with these idiots not only do they know how to retain customer, but they are extremely good at running them away!

I have been purchasing new & used vehicles from this dealership for at least the last sixteen (16) years and have always received 5 star service from "Sam" in Sales & Mike Ferraro in Service. It's as simple as that. Just got delivery of my 2021 E450 Cabriolet and had a great experience as usual. The new car is amazing and the dealership continues its' tradition of providing exceptional service. 5 Stars!

Orlando Dominguez,in service, at Autonation mercedes of ft Lauderale is an excellent service advisor and is always timely and knowledgeable of any service situation from the day I purchased my car. I can always count on him to assist me with whatever is needed. 10 star rating!!

Excellent customer service. No hassle. Ask for Peter Maginness. Finance ask for Randy.

Great service from Mike Ferraro

Service, repair quality, customer care

We had a 5 star experience at this dealership. Ray was our salesperson. He was very professional as well as personable. He is definitely knowledgeable about the product he is selling. He was quickly responsive to any questions we had about the vehicle we ended up buying, even to the point of providing answers on his day off. Also a big shout out to Stephanie in Finance. She is a real dynamo, smart and efficient. Both of these individuals are top notch and made our car buying experience as smooth as possible.

Scheduled recall appointment took two separate appointments to fix the issue because they didn't have parts in stock. Car was held up in service longer than necessary because of poor communication and coordination.

Always courteous and on-time!

Very easy process, and attentive work from Manny.

My service advisor, Chris was fabulous. He relived my issues quickly and stress free!

The best!!!!

Mercedes' service is as good as any I have used I keep my car "authentic" with them.

Great and amazing customer service Rudy was great

The attention was excellent, we felt very comfortable with the service that Todd Fine gave us, he advised us correctly, he showed us the possible options. We totally recommend the service and attention they gave us at Mercedes Fort Lauderdale.

Service advisor Mike Farraro was on point. Went there on Monday Morning with a flat tire. He immediately recognized who I was (since he has been my advisor for 5 plus years) and took care of the issue asap.That's what I call hassle free care/service

Tory is my service representative and he is excellent. He always answers my calls and questions. He is professional honest and kind.

Nice Dealer... nice cars... super cars...

I am disappointment with the overall attention we received , after a week in service while giving the service department pretty much a card blanch to take care of any issues and approving all estimates they did not address the tire situation and when my daughter drove the car the tire warning light indicator turned on and did not turn off . Also we notice problem with the gear, the park would not lock well resulting in difficulties to start the car . We expected from Mercedes better attention to details since a diagnostic was performed when the car was towed in.

The quality of service is extremely excellent,everyone is professional and courteous.

Todd at Mercedes Benz of Fort Lauderdale and his manager were awesome! We were truly in and out. They even negotiated a better rate for us than we originally had when we left the lot. I would highly recommend going to this location.

Very good experience Sales person lack knowledge of new vehicles

Excellent Service

My service advisor was attentive and helpful.

My salesman Peter McInnis goes above and beyond in service!! Always helpful. Mike Ferraro in the service dept was great, made the entire process quick and easy!!

The service was horrible. I will not shop there ever again.

Service Advisor Mike was professional and personable. He handled my service needs in an excellent manner.

Service in and out with loaner

Todd was excellent. From my first phone call, emails and in person visit, he was warm, genuinely eager to answer all my questions and concerns. Very patient, he went on to explain succinctly and in detail all the features of the car. I never felt rushed. He readily replied to my texts and returned my calls in a timely manner. Simply, one of the best!

I worked with Manny Guzman, and had an excellent experience. He was very clear on what had to be done, and the time that was expected. Extremely satisfied.

Great customer service from my service advisor, Torey! Car was ready when promised. Beautiful showroom as well!

I got my 10k service done. The Service Advisor was very helpful and did an excellent job to get my car serviced quickly. Thanks

Well, I went to Mercedes Benz of Fort-Lauderdale after the Mercedes Benz in Delray Beach refused to accept my check as it was an out of state check and their GM refused to accept it but with the help of Paul and Bob at Mercedes Benz of Fort Lauderdale, I was able to get the same car shipped to this Fort-Lauderdale dealership and after all the hardships I faced to get the car due to the draft check which dealerships usually don’t accept; I was finally able to get it through this dealership with the help and special efforts of Paul and Bob and I would like to thank them and their team along with the GM who offered this great support and accepting the draft check from out of state bank. Thanks once again to This team and I would definitely recommend everyone to deal with Mercedes Benz of Fort Lauderdale if buying the Merc cars.

Thank you so much Orlando and Team. You guys always exceed my expectation. Wish I could select more stars !!!

Top tier customer service, thanks to my man Torrey Williams. Couldn’t have asked for better.

My service expert Tory was an amazing help to me. Nothing but the best experiences at this dealership.

It was really a fantastic experience. They made me feel comfortable and very welcome. Eduardo Mancheno helped us with our search from the beginning to the end. He provided very professional advice and good options. Additionally, I have to mention the outstanding and professional service provided by Stephanie Thompson from the Finance team. Very pleased with our experience. Highly recommend 👌

Quick, easy and on time!

Orlando in service is fantastic-the sales team is not.

If you have any issues or concerns about your Mercedes THIS is the place to go, I cant speak on the whole staffs behalf, BUT I went in this week w major (to me) car issues and went in w/ very little hope. Thankfully Arniel Aquino was there to not only help and make this experience pain free, but also expedited everything I needed to basically fix my issues the by the next morning. Great guy, great service, and super understanding.

Andrew Kirkland helped me with my yearly maintenance and I am very satisfied with his knowledge, suggestions, and services. He waited for me until I was done with work to come to get my car. He made sure that I had rides both ways (drop off, pick up). He examined my car and made sure that I get services that I needed in addition to the regular maintenance. He is patient and pleasant to work with. Thank you Andrew for your superb service!

Rodolfo is amazing, he gets back to me right away and takes care of my car as soon as I get there. He is on top of everything and communicates perfectly. Thanks Rodolfo!

Torey was great, very helpful and knowledgeable! Great customer service and fast process.

Full service center in a modern designed structure providing ease of vehicle care to the owner. Drive in with or without an appointment. Dedicated service representatives to assist you in resolving an issue, scheduled maintenance, etc. Comfortable lounge with coffee, water, tea, etc., provided for free. If required a free loaner vehicle can be provided. Free car wash for your Mercedes-Benz vehicle during normal service hours.

AN ALL AROUND EXCELLENT EXPERIENCE FROM PULLING UP TO THE SERVICE DROP OFF WITH THE FAST AND FRIENDLY VALET… THAN AN AMAZING AND DETAILED CHAT ABOUT WHAT NEEDS TO BE DONE WITH A EXPERIENCED AND HELPFUL SERVICE PROVIDER…. THAN OFF TO THE QUICK AND EASY 1.2.3 LONER DEPARTMENT ALSO A PLEASANT BREEZE …… MY VEHICLE WAS SERVICED AND RETURNED RAPIDLY AND CLEAN 🧽 WITH THE CERTIFIED MECHANIC TECHNICIANS ………I WOULD SAY FT.LAUDERDALE MERCEDES BENZ , IS ALWAYS FAST AND HAS RELIABLE SERVICE!!!!!

The process was simple. I had to wait for the car, however while waiting, was informed and always on contact from the salesman.

The best experience to buy a new GLE 350. Fast and easy to trade in with Joe Green and his team!

Terrible experience with this dealer. Went to view a car that is available for sale, reps were lost and had me wait for 15 mins before someone was available. Finally when they're ready to show me the car, they were not able to find the keys and simply said that they cannot show me the car so i had to leave. I lost a potentially good car and they lost a sale. They promised to follow up and no one called me back. They didn't even return my calls when i followed up.

Great experience!!!!! At the Mercedes-Benz of Fort Lauderdale the environment is so heartwarming. Let me just make it easier for y’all, the Service Advisor and the environment are so exquisite...

Great service Manny Guzman is the best. Took care of my service faster they expected. Highly recommend.

As expected from a MB team, the process was easy and expedited. Their attentiveness and professionalism is commendable.

Poorest communication re my car in for a warranty repair that I have ever experienced. Car was at dealership for 2 weeks and I had to continuously visit dealership to get any info as to status. Frustration beyond imagination. Never again.

Joe and Stephanie are top notch. This was the easiest and most stress free buying experience i ever had. I reached out to Joe regarding a C 43 AMG which was located at another dealership, he immediately contacted them and had the car sent right over for me to see it. I saw it, loved it and purchased it. Stephanie assisted with the finances and helped me with the breakdown. Joe even bought me lunch. Cant say enough good things about these two. Highly Recommended!

Excellent customer service! Polito, Xavier and Orlando really help getting my car ready in no time hassle free every time I have to take it there. 100% recommended.

The best buying expórtenle every … Lance you rock 🎸 thank you for being so professional as taking care of Me … it was easy and incredible. Thank you

Excellent service from my advisor Andrew and the team of mechanics.

Caro

Great staff great experience

Best Mercedes-Benz dealership in South Florida.

I couldn't be happier with the service at Mercedes-Benz of Fort Lauderdale! My service guy, Mike Ferraro is the BEST! Over the years he has consistently treated me with kindness and provided excellent service. I had a little bumper meets brick wall issue and the body shop did a great job at very fair price. The communication from both Mike and Jeffrey from the collision center kept me up to date on the repairs being done and the costs. 5 stars for you all!! Thank you!! cz

Mercedes seems to have changed their attitude recently. I went in a couple of weeks ago, and they were no longer hard nosed. Now they are very friendly. I notice many new faces ! The service was spectacular and prompt.

The dreaded check engine light came on in the middle of my drive home - then started to shake violently. I ended up parking it in a safe space overnight. Mercedes service was AMAZING - they towed my car to the shop and Mike Ferraro is the best service advisor I've ever had since owning a Mercedes! Communication was excellent, and I got everything taken care of quickly the first time around. If your car ever needs a service, come in and see Mike.

Excellent service from the Dealer Seller Elie and the Financist. Short offer of cars.

Always excellent service. Rudy takes care of all details and provides feedback on progress. I highly recommend him.

It may seem like a little thing but when you have 45 miles left to drive until you are on E and you are standing in front on the gas pump and cannot pump gas in your vehicle. My thoughts were "Houston we have a problem!" I had a problem with the gas door. The gas door would not open, even when I would lock and unlock the vehicle the gas door would not release. To make matters worse, I needed gas due to having to travel (36 miles round trip into downtown Miami) to my office the next morning. Since, towing at 5:30pm would leave me without transportation and by the time I got to the dealership, Service and the Loaner Departments would be closed. I contacted Mercedes Benz customer support via my app and they sent a mobile technician out to open the gas door so I could get some gas. The next morning, I contacted Mr. Malik Hepburn, Vehicle Services at Fort Lauderdale Mercedes Benz. Mr. Hepburn took care of my concerns; setting up the appointment to bring in my vehicle, ordering the parts, ensuring I had a loaner while my vehicle was being repaired and communicating the status during the few days it took to performed the repairs. When my vehicle was ready it was better then I expected, the paint matched and the gas door opens, and Mr. Hepburn ensured that I was satisfied with the work. I must say the customer support, mobile technician and Mr. Hepburn are the absolute best and very professional and I thank them. Sincerely, Damsel in Distress

When a Nissan dealership is more in tune with how to treat their customers over Mercedes, there’s something wrong. I’ve had great experience with multiple Mercedes dealerships in the past. But Ft Lauderdale Mercedes should earn an award for the WORST customer service dealership. I give this one star for 2 reasons. 1- it’s the least star I can give. 2- the actual work they performed was done well, so the actual labor dept deserves credit! The experience I had working with my sales and service representative was a total embarrassment to all Mercedes dealerships. From when I initially began my search to purchase, to now my first service on my vehicle. Service treatment was probably the worst. From arriving after making an online appt, I was walked to the service rep which I was assigned to. I stood outside his office as he was on the phone so I didn’t want to disrupt him. He walked out of his office, right passed me (still on the phone), and asked another employee why I was standing there. After they explained I was there for him, he allowed me in his office to Sit while he finished his phone call. When he was done, I showed him the 4 things on my vehicle I was there to get serviced. He only remembered 2. He hurried me out of his office and ordered me a Lyft. He said it was possible to have everything done that day but insisted I leave it. So I did. One of the issues I took it in for was covered over an extra warranty I had paid for in advance when I purchased the vehicle. He couldn’t find it. He asked me for the name and number, which I provided him with, then told me to call them myself to get the info. Ummmmmm…. Isn’t that your job??? Yes. It is!! After a couple days of back and forth, I get a text that my vehicle will be ready at 5pm. I ubered myself there (as this unprofessional, lazy, ‘mastermind’ could care less about his customer service skills). When I saw the vehicle, the work that was performed was done well (that I can see). I arrived at 5:30. (30 mins after he told me the vehicle would be ready) However, the vehicle was filthy dirty (“couldn’t get washed because the paint was too fresh”)- well then it wasn’t ready and I shouldn’t have been notified to pick it up, correct?!. There were handprints and dirt all over the car I couldn’t tell if scratches were left on it or not. Once I got home, I noticed the back license plate frame was cracked. Obviously they rear ended my vehicle. Because I didn’t leave it that way when I dropped it off. I will NEVER return to this location. I’m happy to give names and receipts. I just surely hope that all locations in the area are not this incompetent and unprofessional. Please hold your employees accountable for representing your brand and the exclusivity of it. This location is comparable to a Kia, not Mercedes Benz. A total embarrassment.

Carlo Rozemblad nicely showed us the car’s details, and he accompanied us to explore the more convenient deal. Moreover, Carlo was available for any questions and answered our doubts consistently and remarkably professionally.

My Service Specialist Chris Jablonski the absolute best! He's always willing to go above and beyond to assist. He's a true professional.

The entire staff is always professional and willing to go, without hesitation, above and beyond the call of duty to make the Mercdes Benz experience one that's second to none!

Amazing courtesy, helpfulness, knowledge of their model and accessories best for your needs and friendliness. Best group I've ever dealt with!

Simply the best or nothing well trained team and great customer service experience manage by a very professional and jovial person( Orlando Dominguez )his whole team is a reflection of great management and happy people. My review is 10 Mercedes Benz stars.

Manny was great and very helpful

Great fast service

Poor customer service - went in with a low tire, and after paying nearly $500 to replace it - they didn’t properly fill the new tire to the recommended pressure level, nor did they check the other tires. I now need to make another trip to have it corrected. On top of it, the customer service rep was flippant throughout. I won’t be using this location again.

Auto Nation at Mercedes Benz Ft Lauderdale performed the necessary work with professionalism and quality results.

Mike is my rep for service and he had me in and out very quickly. Not only that, but he noticed some smudge damage to my fender and had it removed while we were talking. It's great service and what you expect from Mercedes Benz of Fort Lauderdale.

Excellent work and excellent supervision

The service department is always on top of things. Although they move at a fast pace, they take the time to walk you through what will take place, what to anticipate and what is covered. I always feel well taken care of when I go to Ft Lauderdale MB.

They fixed my car on a extended warranty on a specific part of the engine very fast and smooth. The service manager was very knowledgeable.

The service was excellent

Paul and Bob were amazing. I requested a specific vehicle and within a day of me being able to come in they had the spreadsheet out and details on the car as soon as I walked in. I was able to trade in my first car as well. I am very happy with my new Mercedes.

Went in as a walk in and was attended to almost immediately. S.A. Mike assessed the complaint and determined that there was a nail in one of the tires. His team took the vehicle to the shop and before you knew it came back with a brand new tire mounted, vehicle washed, and a bottle of water. Very pleasant experience overall.

Charlie was very helpful and made us (family) feel great and well taken cared of. Walter (financial) was also awesome and always trying to find us the best options. Great duo!!!!

Mercedesi-Benz of FTL is never at a loss for providing superior service experiences. The advisor listened to my concerns, addressed each one of them. My car was washed and I was on my way quickly. Love this place!!

I would not go to any other dealership for sales or service. Mike Ferraro in service is the best

The amount of attention to detail and professionalism is above standards. The promptness of getting me exactly what I was looking for was stellar. The entire staff from my sales advisor, my service advisor as well as the financing department were all a pleasure to deal with and I would recommend Mercedes of Fort Lauderdale to anyone looking to get into a new or used vehicle. To say the least I am very Happy and Satisfied!

The personnel! Nora is number 1! Hands-down Melodie Moorehead, Ph D

Worst service ever!!!! The staff is VERY UNPROFESSIONAL!!

i have had my car serviced at many mercedes dealerships before but the fort lauderdale service center, you need to stay away from. Very very bad service. I am planning on writing the corporate office to share my experience but at all costs stay away and go to another location..

Excellent service all the way from the rental car to the time it took me to get in and get out.

Tommy was amazing and made the entire process simple and fun!

The Service Director, John, is phenomenal. Does an exceptional job at representing Mercedes-Benz with class and service.

The sales department is such a pleasure to work with. Setting appointments and working with Mike who always has a smile and is always willing to help and will keep going until the job is done right. He’s the best!! I also want to thank the all the people in the service department for being kind and courteous.

Mike Ferraro has been my Service Advisor at Mercedes Benz Fort Lauderdale for many years and has taken care of my last 3 cars and he is OUTSTANDING. He is unfailingly polite, helpful, available and gets the job done and if I could give him more than 5 stars I would!

Mercedes-Benz of Fort Lauderdale continues to provide exceptional service. As the owners of an AMG, we greatly appreciate the attention to detail given to our vehicle. Mike Ferraro, our service representative, is always just a phone call or text away. As long as the service remains first class, we will continue to do business with this dealership (to date, they have service five of our vehicles).

Great experience getting my new GLA 250, now we are ready for the baby! Thank you Ivan, for all the help and for getting my family a great deal!

Very Good services in every visit to this dealer , we are happy with your services and attention .

Mike Ferraro has been my Service Advisor for many years, through my last 3 Mercedes-Benz cars, and he is OUTSTANDING! He is always unfailingly polite, helpful, available and gets the job done. I highly recommend him and if I could give him more than 5 stars, I would!

The only thing that changed from all my years in coming to this service is that the people - are not greeting you any more? waited minutes before someone came to asked, what we needed! My service guy Chris is great and friendly - that makes up for the wait .

I had a very good experience buying my car at Mercedes-Benz of Fort Lauderdale. Lance Noel, made the whole difference. From the test-drive through the closing and delivering it was spotless. Thank you Lance Noel for your help.

I got my GLB 250 AMG. Ivan Silva was my sales associate. He is wonderful guy, salesman! Also he not just sold to you a car an say so long, no he was in touch couple weeks, asking my feelings , doubts about the car. I am definitely recommending this place and Ivan!

Check Engine Light came on right before a road trip. Manny Guzman, Service Advisor took me in right away and saw to it my car was inspected immediately. Electrical issue resolved and I was on my way in a few hours without an appointment. Manny was super attentive and respectful of my time by checking the status every 20 min or so. He is a great representation of the quality customer care at Mercedes in Ft. lauderdale. This is my 7th Mercedes, 1st purchased in Florida. Quality and attention is consistent. Thank you

Outstanding service and great customer relationship. Jeff and Juan were terrific in keeping us up-to-date on the progress of our car. When we received it, it was in absolutely beautiful condition. They are the best!

the service manager very nice and very professional. he the right men to be manager

Usually don't bother with reviews, but Manny my service manager was great. My MB was a little behind on the service interval, but he took the time and showed me my options so I could make the best decision without wasting money. He was professional and friendly. Definitely the person I would want representing my company.

Sorry Mercedes. We walked in in shorts. The 2 receptionists did not even look up or say hello or a welcome? The sale staff totally ignored us, not even one person was asking us if they could assist us. We're driving two Mercedes currently and I'm in the market for an S class. We still will buy Mercedes, but not there. I am sure if I would've walked in with my business dress, we would have gotten attention. Guys, you can not judge the customers by their outfit! You proved that good dressed people sometimes are totally worthless in their arrogance.

Ivan Silva is the best sales man , very professional and respect every detail important for the client , that’s why I always came back . He’s the best sales guy from Mercedez Benz of Fort Lauderdale

Great process from setting appointment online to greeter, to service tech. Everything went well. It took a little longer than promised due to a backup at the car wash area.

Great experience excellent customer and finance people

Great guy helped a lot

My experience is that they are professional in their field of the Mercedes Benz. I service my car and never had any problem.

Always a great experience. My running flat got a flat - from the sos call in the car - tow truck arrived in less than an hour and the dealership had my tire the next day. My car was washed and ready when I arrived. Xavier is my service advisor and is great. They are usually out of loaners if not scheduled weeks in advance 😔

Excellent experience purchasing our new car! Alex was very professional and showed amazing customer service! Would definitely recommend this location.

Excellent Customer Service. Thank you.

I leased a car from Mercedes-Benz of Fort Lauderdale and, I want to say thanks to Alex Covarrubias and the entire team for making our experience seamless. I received keys after an hour and, the car was delivered to our door early the next day. It was an amazing experience and a very detail-oriented service.

Beautiful dealership.

Chris and Gabriel were great

Just got car back. Will see how service done reflects on car?s drivability.

Bought a certified 2017 Mercedes 300 E Series in 2019. Added prepaid services, just to make sure I would have a good experience. On Friday June 17 2021, I went for service just to find out that the prepaid service I paid a few thousand $$$, was only for a $40 oil change that the dealer no longer carries. I said that there should be a mistake. Finance checked the contracts and noticed that I was shown the prepaid agreement, but on the contract the booked only the oil change contract. Unfortunately at that point no one could help me. I paid for the service on the car today (June 22, 2021) and until now no response from Autonation. Mercedes-Benz is saying that is up to the dealer to resolve the situation. There are good people out there, but there are also bad... keep your eyes open when dealing with this company.

Very Easy To Contact Tony in Sales. Also, He Helped Me Schedule Service So I Could Avoid Rush Hour Traffic With My Long Dive Home.

Bought a certified 2017 Mercedes 300 E Series in 2019. Added prepaid services, just to make sure I would have a good experience. On Friday June 17 2021, I went for service just to find out that the prepaid service I paid a few thousand $$$, was only for a $40 oil change that the dealer no longer carries. I said that there should be a mistake. Finance checked the contracts and noticed that I was shown the prepaid agreement, but on the contract the booked only the oil change contract. Unfortunately at that point no one could help me. I paid for the service on the car today (June 22, 2021) and until now no response from Autonation. Mercedes-Benz is saying that is up to the dealer to resolve the situation. There are good people out there, but there are also bad... keep your eyes open when dealing with this company.

Bought a certified 2017 Mercedes 300 E Series in 2019. Added prepaid services, just to make sure I would have a good experience. On Friday June 17 2021, I went for service just to find out that the prepaid service I paid a few thousand $$$, was only for a $40 oil change that the dealer no longer carries. I said that there should be a mistake. Finance checked the contracts and noticed that I was shown the prepaid agreement, but on the contract the booked only the oil change contract. Unfortunately at that point no one could help me. I paid for the service on the car today (June 22, 2021) and until now no response from Autonation. Mercedes-Benz is saying that is up to the dealer to resolve the situation. There are good people out there, but there are also bad... keep your eyes open when dealing with this company.

exceptional service better results loaners should be more accessible

Outstanding service. Very reliable

great and fast

Always friendly and professional Great dealership experience would recommend it to my friends

Everyone was amazing and very helpful!

Great Servicing and sales depts

It took 3 hours to to patch a hole in my tire. I had an appointment at 1:30 and left at 4 pm. If it was not for the employee who helped me I would have been there all day. He had to look for car multiple times. Thankful for him.

I ordered my GLE because I wanted certain options and the car came in a month early. It is better than I expected and the process was seamless!

Great experience! My salesman Todd was very nice, very personable and great! Winston was very knowledgeable! Thanks guys! 👍🏽

Mike Ferraro is an awesome advisor, he gets you in and out in a timely manner? he gets the job done? he is a professional kind and caring I will recommend him highly? all the employees at Fort Lauderdale Mercedes are very nice and helpful.

Khalil is excellent caring warm friendly respectful kind. Made sure I was shown to waiting area and asked if I wanted something to drink. Came over a few times during my 2 hour wait to give me updates. He was true to his word my car was serviced in exactly 2 hours. He even checked me out and walked me to my car. He needs a raise and a promotion but then I will lose him as I did Peter. But Khalil deserves it.

The car was delivered to me and it was not fully serviced.

Service professional ,time waiting is minimum

Pilots and courteous-car was clean upon return

My regular service guy, Malik was on vacation so Rudy took good care of me. I got there in the morning. My only concern was that I was told later in the afternoon that I might have to leave the car overnight because they were really busy. I couldn't accept that because I needed the car and I also could not understand why a mere battery replacement would require I leave the car overnight. Rudy got involved and the battery was replaced that same afternoon and I did not have to leave the car overnight. I was a happy camper at the end/George (Debra's Spouse)

While it is unusual that I would need the services of my own employment, I do want to leave a shout out to those who have helped me. Thank you Jeffrey in the body shop and John our service manager for getting me through the insurance hassles and problems that lie within accidents. You made it really easy. Thank you.

I always have great service at Fort Lauderdale Mercedes. Mike Ferraro is always willing to do what he can to help with the service of my car. He is professional and kind. I also highly recommend Sam to buy or lease a car from. He is very passionate about his customers.

Got the repair a reasonable price and time. Customer service was available upon my early arrival.

Quick and professional service. My service advisor was great and took the time to explain to me everything I needed to know.

Peter from Mercedes benz Fort Lauderdale was awesome, top notch sales professional!!

For the first time in many years of having Mercedes Benz as my primary vehicle, and having had many unsatisfactory experiences, I congratulate Mercedez-Benz of Fort Lauderdale for having hired Rudy (Rodolfo) as a customer adviser. Rudy has a particular skill: listening to the client and fixing issues, some of which have been longstanding. Thank you for upholding the name of Mercedes Benz. I am very happy this time.

Best service dept experience by qualified professionals

I would rate my overall experience close to a 5 because as I was able to leave the dealership with the specific terms that I was able to successfully negotiate. This was my third vehicle purchased from this dealership; all vehicles were new. Although the Salesperson provided excellent customer service, it appears the finance team dropped the ball by not processing the paperwork consistent with standard industry practices, and in the manner initially requested by the first lien holder.

Courteous and knowledgeable Service Advisor. Easy appointment scheduling and drop off. Provide Lyft drop/pickup to get your car.

Benz of FTL treated me great. Got exactly what I wanted and more. Ray is the best!!

Excelente atención del Sr Lance , 100% recomendado

Outstanding costumer services I was always informed about the work done on my vehicle. I highly recommend this dealership.

I have been using the Ft Lauderdale Benz Dealership is amazing Brandon Hernandez goes above and beyond to make your process smooth

Everything was smooth and sales representative was outstanding in his help to get the car of my dreams thank you JOSEPH HAGEN for deal for us the deal and WINSTON MENDOZA to finish and close the deal ILEANA CACERES

Rudy was great very responsive car loan dept was wonderfultoo!

My service advisor Brandon was very helpful. He provided detailed information regarding the upcoming services needed. He explained in detail what is required vs what is recommended.

I bought a 2015 Certified S600 on 04/25/2021 from the Mercedes-Benz of Fort Lauderdale and bought an extra extended guarantee. One day after picking up the car, I noticed that the dashboard was broken/ damaged. I contacted the dealear/s manager but declined to fix it. I do not believe it?s a good/ fair business practice to sell an inspected certified high end vehicle and expect the customer to spend a significant amount of money on repairs that have not been done or at least disclosed before the transaction. Dr. Rafael Arteta-Bulos

Very personable sales and service personnel. They accommodated all our needs.

Tony is the best salesman i have ever met. He is great.

Had B-7 Service assisted by Mike Ferraro's excellent help,

I can't say enough about Mike Ferraro and the top notched service he offers. He's the best, hands down! It makes me keep on wanting to buy Mercedes.

Customer service was if the upmost quality. Very attentive to both my car and my Perdonal needs dealing with the car.

Needed a new battery for my Mercedes c300. Service Mgr. Mike Ferraro at Ft Lauderdale Mercedes is a true professional and extremely knowledgeable of all that?s needed to quickly repair and get car fixed in no time! Auto Nation should be grateful to have him.

Mercedes Benz of Fort Lauderdale literally performed a "mechanical miracle" on our good old 2003 Mercedes Benz S430 and thanks to Orlando, the Service Manager and his technical crew we have recovered our faith in good customer service and professionalism in the auto industry we thought we've lost.

Ivan Silva Sales Agent went above and beyond to make our transaction seamless. We appreciate his efficiency and his determined and tenacious approach to get our insurance confirmed. Winston made closing the financial transaction pleasant and customized the maintenance package. 6 years later another happy experience and deserving of my continued loyalty.

Customer service from the sales associate, Germaine, was impeccable. He was attentive and thorough the entire time. He made the car buying process smooth. Oh yeah, since we were there for awhile, he ordered us pizza.

Excellent service. On time, friendly and knowledgeable.

We have found this dealership to be professional and easy to work with during each time we have brought either of our two Mercedes in for service. Excellent facilities.

Brandon has been super helpful and professional in providing service for my S65. Communication has been timely and clear.

Always taken care of. John S the service manager and my advisor tori are the best. They go above and beyond and geo and Nicole are always so kind when I see them.

The entire staff is always helpful and courteous but a big shout out to Manny Guzman and Peter McInnis !

Unfortunately, all the people that leave glorious reviews on Facebook know nothing about cars and have no clue about the quality of work their cars get. I made multiple warranty visits to the dealer and there wasn’t a single time when I didn’t have to fix smth after my service visit. It will take forever to list everything they messed up on. Try to avoid any AUTONATION dealership at all cost. In case there is no other option make sure you do your best by checking any missing bolts/screws on your car before you leave the dealership. It would be even better if you bring a knowledgeable person that can verify you car is actually good to go. Be particularly cautious when it comes to any work that involves wheels/tires removal/installation. You may end up in the ditch or even worse otherwise.

Ivan Silva Sales Agent went above and beyond to make our transaction seamless. We appreciate his efficiency and his determined and tenacious approach to get our insurance confirmed. Winston made closing the financial transaction pleasant and customized the maintenance package. 6 years later another happy experience and deserving of my continued loyalty.

Brandon was great!!! He took care of all of my concerns. He was patient with me and explained everything that was going on w my car!!

GREAT experience, Work was done faster than I expected. All staff were very helpful and knowledgeable. Liked that my car was washed when I picked it up.

GREAT SERVICE! Attentive, professional and efficient. Manny Guzman is the best!

I had a wonderful experience with Mercedez in Fort Lauderdale my Consultant Brandon Hernandez is the best I advise anyone who visit Ft Lauderdale dealership ask for Brandon Hernandez and tell him Angela Smith referred you he is awesome he helped me a lot and he is a great consultant Thank You Brandon

Sold my car to the dealership after getting a conditional offer online. Went in and the rest was handled very smoothly and professionally.

Prompt, professional and competent service are the governing principles that make this Mercedes Benz the best dealership. I can rely on their keeping my Mercedes Benz in tip top, first class condition.

The worse customer service at their service department. They have an appointment system that's a joke. I made the appointment, they took my car and 2 days later the car was sitting there without having been worked on. when I complained they basically told me they were the busiest dealership in Florida and that was that. They were rude, non professional and with a complete disregard to the client..

Car sucks. Very disappointing. Been shopping here for over 20 years. Have bought many cars. I should be very happy. Everything was always perfect till Jack Fitzgerald left. I?m done. Going to Bentley.

They were very helpful and got me in a nice car

Carlo and Stephanie were so professional and helpful during the process of the purchase of my 2021 GLA 250! I’m so happy about my new car and my time at the dealership was quick and easy!

Great people! Nice clean loaner car was waiting for me. Software updates for recall were completed the same day. Got a call telling me it was ready. Nice clean car all updated... out in 10 minutes?

It?s funny that Mercedes Benz of Fort Lauderdale keeps sending me automated emails asking for my opinion or review and never actually reads it as I filed an official complaint through DIVISION OF MOTORIST SERVICES and BBB: I got a vehicle which doesn?t have a hands free opening trunk feature which I was told it has, there is a stain on the wooden panel and also there is an annoying sound the car makes when driving at certain speed. None of those concerns were addressed by the dealer and the ?earliest? the can fix the panel aka Israel a new one with no stain- in 4 (!) month. Now, imagine you paying for a NEW PERFECT car and keep doing so while it has stains, it doesn?t feel promised features and makes sounds that drives you crazy - what would you do? Last thing to write a review, but you kept insisting and sending me all these emails about survey etc. So here you are - my honest review.

It was customer service on steroids

Will made it painless. good follow up and got the deal done

Highly recommended... Everyone is so friendly and attentive! Orlando, the service manager, Brandon and Mike in the service dept have all been great on the 3 appointments I've had there! This is my favorite location! Five ✨✨✨✨✨rating!

Had a Pit Stop check up for my Mercedes. Service Mgr Manny Guzman was excellent, helpful, and got me on my way fast!

Thank You very much, Rudy. Very Efficient and very professional.

1st rate service by Mike Ferraro who has been my main service contact for the past 10 years. Service work done on time, as promised.

Passenger front airbag showed a malfunction so I called to schedule a repair. They were great (Brandon) and got me an appointment for the next day. Parts didn?t come in for 5 days to replace the whole thing but they repaired it the same day they got the parts. Would?ve been nice to have a loaner car for the 5 days but there were none available. Overall though I have to say they were great.

I love the car had some bumps in the road with Aaron. Sam came in tried to clean up some of my issues with Aaron but could not fix the fact I built the vehicle with a black spoiler but of course either Aaron dropped the ball or Mercedes but I’m expected to pay 5 times the quoted price to get it added.

i bought car there took them 5 min to approached while no one was busy. i went to buy car to my son and because they way i am they di not look at and even when they did it took them forever . just be aware. we bought a car because we like Mercedes

My service advisor Mr. Tory is one of the nicest young man there. He always make sure everything is done according for my car. Louis also make sure that I?m not waiting there for too long. By the time they are done with my car its wash and clean. I greatly appreciate you guys. Thank you.

I love Brandon and the dealership in Fort Lauderdale! Every time I come in, he treats me with such professionalism and courtesy. I was even able to log into my laptop with the sanitized stations and grab a bottle of water. My appointments are always so well executed from the time I pull up and the time of the appointment and processing paperwork - even the car gets washed before I leave. Excellent, consistent service!

I went in on Saturday around Noon to look for a used SUV for my wife. I met with Peter McInnis and he showed me the perfect option, a 2014 ML350. The price was right and the customer service was unbeatable. Peter got me through the purchasing process and on my way with ease. My wife loves her new car which makes me extremely happy. Thank you Peter McInnis and the whole staff at Mercedes-Benz of Fort Lauderdale.

This company provides excellent customer service. They kept me well briefed as to the price, time and cost of my repairs every step of the way. I would definitely recommend their service.

Great fast service and complete explanation of the process. Mr. Guzman was courteous and knowledgable and had me on the road quickly and safely.

Excellent service department all repairs done in timely and quality manner

Wilner and Stephanie were very professional, patient, knowledgeable, and kind. They made me very comfortable, I will be returning and referring. Thankyou so much Wilner and Stephanie

I have a 2014 Mercedes E 250 Bluetech. The service department at Mercedes is very friendly and professional. They always give honest advice, checked for outstanding recalls and warranty and serviced my car since 2015. Ft. Lauderdale dealership is a great place to buy a car, a good place to have it serviced.

Wilner and Stephanie were very professional, patient, knowledgeable, and kind. They made me very comfortable, I will be returning and referring. Thankyou so much Wilner and Stephanie

My service writer Manny Guzman at the Ft Lauderdale dealership is excellent!

I went to Mercedes Benz Fort Lauderdale looking to buy a 2021 GLA 250. I had made an appointment with Peter McInnis, from whom my brother has bought Mercedes for himself and his wife for many years. Peter was very helpful in finding a new GLA with the options I wanted. When it came to close the purchase, the dealership gave me a fair trade-in price for my 2016 Nissan Murano. I found the overall purchase experience to have exceeded my expectations.

Mike is amazing and goes above and beyond to make sure we have top notch service!

My experience from my car being towed, to working with Chris J was nothing short of great, he was always accessible and kept me posted all along. He’s professional and cares about his clients.

Very nice salesman in all processing from the beginning to the end

It’s been at lease a month looking to buy for this model car and very frustrated with other online dealership because they made walk-in customers they’re priorities and missed 3 of them before I found Mercedes Benz of Fort Lauderdale in Florida. I was very happy and satisfied how Sales Specialist Charlie Cardoso helped me through all the step of the way in buying this car. He was very persistent, honest and very helpful. I felt very appreciative and thankful of his service when I finally got the car. The car was immaculate. It’s like new. It’s a dream car. If you’re shopping a vehicle online, I highly recommend this dealership. Thank you so much.

Lauderdale is a great place to buy a car, a good place to have it serviced

Dealer was great and Carlo was super supportive in the whole process

I did booked for servicing with Mr. Tory Williams, was a pleasant person to take good care of His customers. Many thanks ❤️🙏Haresh Bhagia

Making an appointment and getting a loaner was easy and everyone was very courteous.

Efficient and excellent customer service

I recommend Mr. Malik Hepburn for all your service needs. He is professional, knowledge and honest. I bring my Mercedes-Benz to the Fort Lauderdale location because of the customer service I receive from Mr. Hepburn.

excellent service from Mayk and Orlando helped us with all our questions and issues.

Xavier Alsina was a pleasure to deal with. Thoroughly explained the repair process and length of time to complete. Very polite, thorough, and customer-focused. The car was delivered spotlessly clean and well in advance of the estimated time. Thank you Xavier for a job well done.

Professional and on time service. My GLC 63 was as good as new after the repairs.

The work done was excellent and our service agent was outstanding!

I drive a Mercedes but I went to Fort Lauderdale Mercedes-Benz looking for a Mavic 2022 but they were all sold out

I purchased a used 2016 C Series and had a great experience. Everything was well explained and no question was left unanswered. The car itself was impeccably clean and clearly detailed when I looked at it and test drove it, and then was cleaned, detailed, waxed, etc again the night prior to my picking it up.

I recently visited Mercedes of Ft. Lauderdale without an appointment to have a minor problem resolved (Resetting a computer.) Mike Ferraro in the Service Department quickly assessed the problem in in a matter of minutes it was resolved.

Brandon treated us with respect and worked with us on our service issues , the repairs and Maintenance were to our satisfaction. Very friendly and accommodating

Great service and communication by the representative.

In so much I do not believe the automatic breakng system is working properly, I have to believe it is. . Doubtfully :-[ Under Warrenty

Rob went above and beyond to help me. He walked me through what needs to be done and helped me to make sure my car is at it best. While the car was in the service he had called me and gave me an update and the time it will be done. So I could make arrangements to get the car. I have been to few other dealerships and I have never received this kind of care and professionalism. Thank you Rob

Great service. Everything as promised and a great wash and detail a nice touch

Great service very professional. Well return at that location

Usually a great experience, request Manny Guzman for your Service Advisor. He is very knowledgeable and won’t try to sell you service you don’t need based on your driving habits!

efficient and convenient service.

Thank you Brandon for such amazing service, attention to detail, and quick response.

Mike is the best service adviseor there, reasonably priced and done right !!! Been bring my cars here for 30 years.

We really want to thanks our service manager, Brandon Hernandez. He is very knowledgeable and helpful. He answered all our questions and provided excellent advice. This is the excellent kind of service that sets our dealership apart from all the others. THANKS!

I really want to thank our service manager, Brandon Hernandez. He is very knowledgeable and helpful. He answered all our questions and provided excellent advice. This is the kind of service that sets our dealership apart from all of the others. THANKS!

Service for car due to scheduled service. Rented loaner for the day

As always great Job. I am on my fourth car and three have been out of the Lauderdale Dealer and I have never been dissatisfied from all of their services from Sales to Service.

The vehicle was brought to the dealership by the mechanic to reprogram the rear SAM. First they could not locate the vehicle when he went to collect it. The price quoted on the phone was $200, the final bill was $360, They did not put back the wiring for the lighting system. The SAM was not put back in its proper place, everything was just left out in the trunk. Now we are getting several warnings on the dashboard such as check engine light and phone off., and it's showing that the lift gate is open when it is closed. The actuator on the rear lift gate (trunk) is not working, there was no problem with the lift gate prior to the vehicle being taken to them.

I once scheduled a service for changing the key battery and I asked the car to be washed. Two days later, I noticed my Mercedes Mug and Hat is gone. Thus, I do not feel safe dealing with me in future.

The service repair which involved a tire placement was completed timely and in a quality manner. My Service Adviser, Mike , was very helpful, courteous and professional.

Recommend service advisor, Brandon Hernandez who took care of maintenance and recall item fix too. Most appreciated the quick drop off and pickup which made getting my car serviced during the work week easy. Excellent at keeping in touch during the process and follow up as well.

My 2017 M-B developed some warning light "issues" as we drove to Ft. Lauderdale. At 34K miles this was the first time had any issues with a Benz and have had about 7 Mercedes - all new.. Service technician Rudy restored my faith in the brand. When I checked in they told me Rudy would come get me "soon." 20 minutes later I tracked down Rudy and the check-in individual had not told him I was there as per appointment. Once got in contact with Rudy, all went VERY well. He was very pleasant, professional and effective. He called me twice with updates - both timely and accurate as to what was diagnosed and when vehicle would be ready. I have 10 personal cars and trucks so I have many service experiences. Overall, this was the best I have had in years. Great job Rudy - I am back happy with the M-B brand. .

Always an easy and pleasant experience. Purchasing and service departments are wonderful. They even have a quick service area, and a place to pull up to have tires and fluids checked. Will only purchase another car from here!

Knowledgable, on-time and a pleasure to work with.

My service man ROB at Ft Lauderdale was extremely SUPBERB!!! He made my visit fast, complete and again extremely helpful at answering my questions. I will only ask for ROB again. Thank you

Very friendly staff. The facility was very clean. Loved the shuttle service while waiting for my car to get serviced.

What an amazing place to get your vehicle serviced. I was super impressed from the phone call I made to schedule the appointment, to the cleanliness, aesthetics and amenities they offered while I waited for my vehicle to be serviced. I would highly recommend reaching out to them not just for sales but for service as well.

Brought car in for a repair that I was told was on wArranty made appt showed up got rental and was told not covered on my policy ! Came back was told car was washed detailed only to get in car and not cleaned and had to wait for them to clean the dealership is going down hill and the customer service is lacking! Got the run around and wasn?t treated like in the past!

Your staff was amazing. Thank you for your everything! My wife loves her nee car!

This is literally the best car dealership I ever purchased a car from. Making a appointment was quick and easy and when I came in my Salesman Brono was already waiting for me in the front. Everyone was very nice & welcoming. Bought my dream car here the same day (which usually never happens). Will be defenitely recommending this dealership to everyone.

Service advisor was awesome. Very friendly would highly recommended them.

Love my new car, great customer service!

Thank you Seth BellikoffS I love my new car and thank you for your professional service!

I bought a car 4 weeks ago and the salesperson was supposed to ship me 2nd key. Since buying I have left several text messages and emails and have not heard back. I left messages for the managers AJ and Tim as well. They have not called me back either.

Best service advisor ever, he makes returning to AutoNation a pleasure.

Overall, the service was excellent, Manny was my service advisor and did a great job. I brought the vehicle in on a Saturday to have the auxiliary battery replaced while I waited, I was out of there in about hour and a half. I thought the price of $350.00 to replace a small battery was a bit pricey though.

I had a great experience! I love my new car and Paul Lazaraus was awesome.

I had a scheduled appointment, I was quickly attended to by Chris, my service consultant. He provided me updates while my car was being serviced and got me out quick. thank you for the great service

My sales representative was very helpful. He was able to answer all of my questions.

Joe Hagen at Fort Lauderdale Mercedes made getting our new GLE seamless, easy, and transparent. He provided us all the options we could take from full-pay, lease options, and finance options so we could easily compare which would be best for us on the car we zeroed in on. Very happy with the experience, and very happy with our brand new bad-a$$ looking SUV.

Our service representative, Chris J., was outstanding. He is very personable, friendly and efficient. He got us in and out very quickly and our repairs were completed without a hitch!

I made the mistake of going to some of the other dealerships here in Florida. Mercedes-Benz of Fort Lauderdale time and time again has gone above and beyond to provide better service than the others. Chris Zenny has restored my faith in customer service after I had a few hiccups with a purchase from the Tampa dealership. This is why I do all of my service there.

Great customer service !!!! I had a great time waiting

Very Pleased the service I received while buying a new car

It’s an absolute pleasure to take my vehicle there to be serviced the guys are fantastic, special thanks to customer care service advisor CHRIS ZENNY. Thank you

The service is exceptional always

Great customer service. It?s always a pleasure when I need something done or fixed....

Over charging for service or repairs. Several weeks to get vehicle fixed for minor repairs. Extremely expensive, no communication, one of the worst Mercedes dealers I have been associated with. New England Mercedes dealers are much more reasonable, accommodating, communications is better, and people are better.

Hello my experience is always nice when I have a Problem with my Mercedes-Benz. Recently I was in an accident and they have kept me comfortable with their Customer service and Friendly smiles when I come in and also a clean atmosphere always but especially during the pandemic. I absolutely recommend them anytime you have an issue with your car...

Good, fast and courteous service

I did an internet purchase on the vehicle and had a great experience, till I picked up the vehicle. I was told I would be be picked up at the airport by my sales representative Joe Green, I ended up having to take an Uber to the dealership as he was in the sales meeting. Throughout the morning he seemed extremely overstretched with other deals and activities going on. I heard several of his coworkers being very unprofessional in the comments and conversations that were being held on the sales floor, one blonde coworker yelling at an older coworker in a very demeaning tone. I was also told the vehicle comes with the warranty, but when I tried to use it I was quickly brushed off and told to take it to another AutoNation dealership none of which are close to me… Avoid this dealership if you would expect to have any type of service with your purchase.

I did an internet purchase on the vehicle and had a great experience, till I picked up the vehicle. I was told I would be be picked up at the airport by my sales representative Joe Green, I ended up having to take an Uber to the dealership as he was in the sales meeting. Throughout the morning he seemed extremely overstretched with other deals and activities going on. I heard several of his coworkers being very unprofessional in the comments and conversations that were being held on the sales floor, one blonde coworker yelling at an older coworker in a very demeaning tone. I was also told the vehicle comes with the warranty, but when I tried to use it I was quickly brushed off and told to take it to another AutoNation dealership none of which are close to me… Avoid this dealership if you would expect to have any type of service with your purchase.

I worked with Ray on the purchase of my new e63. While we went back and forth a bit during the negotiation, in the end I came away feeling good about the deal we put together. I would recommend Ray and MBZ Fort Lauderdale to others.

Great service easy in and out

I will recommend anyone to go to Mercedes-Benz of Fort Lauderdale because they give you good customer service. They have a good team work. Good job to my advisor Chris Zenny and one of the team Louis....👏🏾👏🏾👏🏾🙌👍🏽100%

The service was okay but the waiting is simple with no snack or Vending machine. Best waiting room is Dodge Arrigo of West palm beach hand down

There is no perfect service center but I will never go anywhere else. Perfect location and professional staff.

Very good and professional

I purchased a car a couple weeks ago from AutoNation Mercedes of Fort Lauderdale. I think it's my third. It will be my last purchase from them. Since they merged to join the AutoNation family it's not as good it's not the same and they will no longer help me as a customer going forward. They called me two days after the purchase and I was having a problem with air pressure while driving north. When they asked in their calll if I was happy with the car and they just wanted to know etc.. I told them of the warning lights and asked if they could search for a dealer. They pretty much said since there's no AutoNation around. 'no'.. I know how to resolve this. But there will be no third or fourth purchase. I will search for a Mercedes/BMW dealership not affiliated with AutoNation.

Work well done

A dealership is never any better than its representatives. The customer care representative that took care of me twice now, Christopher Jablonski, is the reason I will keep returning.

Excellent customer service. Brandon my service rep kept me up to date with when my car would be ready

Bought the top of the line extended warranty and the dealership took nearly THREE WEEKS to confirm I had the policy they sold me at that very dealership. They first told me the entered warranty lapsed. Then they said it didn’t lapse but only covered a portion. At the week three mark after threatening to sue they suddenly found my warranty info. One day of repairs and they had my car for three weeks. I will never go back there again as this was not my first bad service experience at this dealership.

Tehara was excellent - great follow up and extremely professional

Great experience. Salesman Joe H. was very nice and knowledgeable.

Fast and almost perfect. Almost because my only complain is that they change my seat driver position. I recomend that they can change but save in the memory the original position, so when the work is finished the seat position can be place in the original one.

Proactive, efficient, great rep ( Brandon) excellent communications.

Yes, my car had a recall related to a GPS recall. Mercedes-Benz got me in on time addressed the issue and I was on my way.

PLEASED WITH FIRST EXPERIENCE..................................

Professional all the way : Elie , Ala, Paul , Mike , Stephanie and Giff were all first class and made the buying process simple. The "No Haggle " price is justifiable , you want the car or you don't. The $799 "Dealer Fee" ( add'l profit a dozen other lame reasons ) thrown in at the signing IS NOT. However, as a shrewd negotiator, I was able to get a free ball cap from Giff to close the deal

Did not do a good job on cleaning the exterior of the car.

Fast efficient and friendly

I walked into the Ft Lauderdale Mercedes Dealership to possibly buy a new car. The representative Moses was an immense help and guided me through the entire process. I was able to walk out happy with a new car because of him!

Bruno Jeronymo was outstanding. He answered our questions professional. Was very knowledgeable I was with my son and we had different questions. I would give Bruno more then a ten if possible and my son agrees

Customer service was great, always someone around when you need them.

Carlo and the gentleman that handled Financing were very professional and helpful. I?m very satisfied with my car and experience.

My go-to dealership for everything Mercedes. From purchase through service, I highly recommend Mercedes Fort Lauderdale 🚗❗️

I went through several Mercedes Stores within Miami and Broward County, everyplace the Sales associates were very good but the financing agents were too rude, so decided to make this dealership my final stop. Within minutes, we came into an agreement, that's what I call service and customer satisfaction Thanks Mercedes of Fort Lauderdale and especially Ala Surayeva for making this possible, all the best

This was the second time I have used this facilty, both times the service and repair work has been flawless. I will cirtainly continue to use this facilty for all maintenace and repairs on our vehicals.

Very happy with this dealer, always very nice and they do a great job repairing or maintaining your car.

Great service advisor in Dorey! Excellent customer service.

The people in service are nice and they give as a very Good service .

Chris Jablonski?s knowledge of cars and his professionalism are superb! Will only deal with this individual when in need of repairs for my car

This was by far, the best purchasing experience I?ve had at any dealership! Todd was a tremendous help! I got exactly what I wanted without a long delay! Everything was delivered as promised!,

mercedes benz of ft lauderdale know how to take care of there customer thank you

I came in with a nail my front Tire. Received an excellent and fast service.

Brandon was the individual that I dealt with at Mercedes Benz when I had my automobile fixed and he did a wonderful job in communicating with me during the process.

Manny drove me home and returned car to my condo really goes above and beyond

Appt made and honored , car was delivered on time. service advisor took care of a minor warranty issue and answered all questions

The service department they are very cordial and try to be efficient! The sales/ show room department was a disappointing experience... sales people show no interest.. I did all the leg work and had to keep asking for the model I wanted... its our 3x and we felt unappreciated to be honest...

Brandon Hernandez was my service rep. and took care of all of my needs. Thanks for all of your help Brandon...great speedy job!!!

Great service always available. Employees are always friendly and ready to assist you whenever I go there for my service.

Great quick service B. Mike Farro is a great service provider.

Very happy with the entire process. The dealership is high end and so is the experience. Paul Lazarus, sales rep, made the process easy and positive.

Mercedes Benz of Ft Lauderdale is top of the line dealership

My sales person, Bruno, was very professional, patient and courteous. He walked me through the whole process. Randy, the financial representative was awesome as well.

I recently had services needs for my vehicle, which included the need to have the vehicle to be towed. I don't usually issue reviews, but the service was excellent and the ML employees were terrific. Nora in the appointment area was great in getting me in that day. My designated service rep (Rob) was out sick, but still called me to help coordinate the service. And, Rob's colleague, Xavier, picked up the ball and was simply terrific in getting the work done and communicating.

Service provided by advisor was phenomenal. He navigated me getting a loaner vehicle, allowed me to use a coupon sent through the mail and car was serviced in a timely manner

At first I was a bit skeptic about going into a dealership but from the moment I walked in the service and attention was paramount. Lance took the outmost beat care of me. He listened and I left with the vehicle I wanted. What a pleasant visit and transaction. Excellent customer service for sure!!

I arrived at my appointment on time (early in fact). There were few customers when I arrived. the vehicle was taken immediately. I waited 5 hours to get the vehicle back. the advisor only checked on me once (30 minutes be for I got the SUV back. I have always had my vehicle serviced at Ft. Lauderdale, but never waited this long. I am not unhappy with the service, but thought you should know.

I would recommend Mercedes-Benz of Fort Lauderdale 100%. Mr Peter McInnis is the best of the best. He's very competent, business orientated, friendly. He always tries his best to let the client leaves the dealer very satisfied. I had a very good experience with the person who took care of me in the Financial Department. I had various good experiences with that dealer. Mr McInnis always from day one took care of me. Kind regards, A. Boulin

Lance is a very professional person and he was very polite and patient helping me found the car. He make you feel you?re welcome to the facility. Very happy the team . Thank you for your service Mr. Lance it was a pleasure meeting you. If I have any friends that are looking for to buy a car, I will definitely bring him over. Once?s again happy new year!

Great experience!!!! My Salesperson Bruno was amazing, he make me feel so happy!!! I am so thankful.

Manny, performed an excellent customer service. KEEP IT LIKE THAT

Alex made the purchased of our new car enjoyable. He had everything ready, it was the smoothest purchase ever. Excellent service at Mercedes- Benz of Fort Lauderdale, professionalism of sales and financial personnel⭐️⭐️⭐️⭐️⭐️

Having a new service adviser - I was worried -however, Chris made us feel welcoming and friendly and listened to us.

Amazing experience, my service advisor Xavier was a class act.

When to buy a car and nobody help me I was ignored, even 2 receptionist and no even say hi, that’s decided to do my business somewhere else

Should I even mention. I knew I had to wait in the waiting area and was looking forward to drinking a cappuccino but both machines were not working. Needless to say it didn?t happen. When its busy some one should be attending to the coffee machine for when customers are having to wait. Thank you.

My car was towed in to the dealership to the attention of my service advisor. It took over a week for them to let me know that it needed a new engine! It was not the most efficient service I?ve had there but it was the first time thi ever happened. I blame Covid 19. My car ended up being totaled.

I was pleased with service rep and cost of repairs

Took my car in for service and found out I needed a lot more work than I had originally anticipated. The service rider Chris took time to explain and made the experience a good one. My car is an older model but has been a great vehicle that even if I were to purchase a new one I will still keep it so want to make sure I keep up the maintenance. I will definitely use them again for service and if I decide to purchase a new Mercedes I will look to them for the purchase.

I had the best experience with my service manager Mr Robert Piko at Mercedes Benz of Fort Lauderdale , he was very patient, insightful and helpful. The communication was exceptional and the personal care he took with me as a first time Mercedes owner was exactly what was needed. Thank you Mercedes family and ( Mr Rob ) Happy new year

My service advisor Manny Guzman is amazing. Best advisor ever!

Went in for a recall service. Service manager Chris was very professional and efficient. Put me in a loaner vehicle for the day, and called back as soon as the repair was completed. Chris represents the Mercedes brand very well.

Kind, friendly, and very professional staff who always provides EXCELLENT customer service!

Excellent customer service

I called the office that morning concerning an tire issue with my car and was told to bring it in. I was in and out in no time. Problem solved. They are very committed in the work they do. Very reliable. Outstanding Service provided by Nate Harrinauth. Truly the best service experience ever!

Good job overall.Freindly environment.Needs improvement in buying time.I spent 8 hours at the dealership

Great and courteous service.

Mike Ferraro is the best employee you guys have, he always goes above and beyond. Would have bought the car from him if it was possible.

All great. Seen for scheduled service that was overdue

See Sam Edelsberg for your sales needs. I have known Sam for 20 years and he is a great person to do business with and that is what keeps me coming g back to that dealership. They also have an excellent service department.

Always a great experience with the team at Mercedes Fort Lauderdale. A special thank you to Brandon Hernandez for his first class attitude and attention to my needs!

Juan Torrres at the collision center was excellent.

Great service, as always. It?s easy to schedule an appointment, the work is done well and in a timely manner. The service staff is exceptional.

Terrible all around - treated poorly and unfairly. Everything was an inconvenience for the salesman. He suggested a wire from a very low demographic area which suggests he was profiling me based on my race. Complained about his job more than. 3times

You look after your customers and make one feel as a valued person

Excellent l am. Old clients recommend every one

As a walking appointment, got to service the car that morning.

My service advisor, Nate, was exceptional. He stayed in touch with me throughout the entire service process. They had my car for about 5 days due to having to order parts and Nate was in touch with me everyday. I will definitely work with Nate in the future.

Factory issue was repaired professionally and expertly

Mercedes Benz Fort Lauderdale is my go to place for maintenance and service. Mike Ferraro has been our service advisor for over 10 years. Always professional and keenly aware of my time constraints. Highly recommend this excellent facility.

Outstanding throughout . Pete Montaldo oversaw everything quite well. We had earlier purchased a high-end vehicle from the dealership and have now decided to drive another of our cars (also a high-end Mercedes and the car services in this case) down from Pennsylvania to remain in Fort Lauderdale. All service on both vehicles will be down only at this dealership.

My Service coordinator was Brandon. He was terrific, very helpful, knowledgable. Since I had my car in he has called me to make sure everything is working, and if I've had any other problems. I've had many Mercedes for many years, and this was the best service department I've been to. My car was washed and cleaned beautifully. I will definitely be making Fort Lauderdale MB my go to place from now on. The reason for the 3 stars in the facility is because the coffee machines were not working. They finally found someone to fix the both of them. But he never cleaned up. They were a mess. Needless to say I didn't have anything to drink. Otherwise the rest of the facility was great.

Car was serviced with oil change and general maintenance. Was over an hour longer than what was quoted to be on the long side of the tome frame. 3 hours for a scheduled appointment is too long. Otherwise great staff and job well done!

Great dealership fast and efficient made our purchase quick and easy. Seth had everything ready smoothest purchase ever.

Great! , even as a walk-in ! Friendly service and very helpful ! Very efficient!

Have been dealing with MB for over 20 years and service has always been attentive and thorough

Salesman Lance Nole💯 very professional

Malik is awesome!! He never rushes me and is just overall on point

Could not be more pleased. My service advisor was great and all work was done on time and communication was perfect.

Sales department used to tell the truth. Also ?non-negotiable? price is a deal killer. This may be my last Mercedes.

We have owned a number of Mercedes vehicles, which have all been diligently serviced by a Mercedes dealer that I love and originally purchased this particularly vehicle in 2001 from. This vehicle, a 2002 Mercedes ML 320 has 230,000 miles, was brought down to Florida and has again, been diligently serviced over the past 2 years at this dealership. It is in fantastic overall condition, both for its age and mileage. I had it taken in to do a full brake job (rotors and pads) in August and 2 weeks ago a caliper seized with approximately 200 miles since the brake job was done. I was not told the caliper was in any need of replacing at the time the brake job was done (I would have replaced it immediately, which I ended up doing) and even if the caliper happened to fail on its own in the 200 miles since we had the brake job done, normally our Mercedes dealership would help us out a bit on labor for having to replace a different related part when the labor for replacing a caliper is nearly identical to that of replacing pads/rotors and so we are essentially paying for the same labor twice in a 200 mile span. In the end, we replaced both calipers and also had brand new pads/rotors put on again (for piece of mind since they emitted a burning smell due to the siezed caliper even though they were only 200 miles old) and were offered a 10% discount on the labor that was essentially performed twice in 200 miles. While I appreciate the discount, to get it we had to “talk” to the Service Manager, who was exceptionally unpleasant (his voice was elevated on more than one occasion and he had a sort of “smug, I know everything” type of demeanor) to talk to and reminded me many times that “it’s an old car and what do you expect”. I understand that it’s an old car, but it’s my old car that we bought brand new, have lovingly maintained at Mercedes dealerships, and have no interest in ever selling. Overall, the job was done well and again, I appreciate the discount finally offered, but I will likely avoid this Mercedes dealership based solely on my unpleasant interactions with their service department’s manager.

Xavier was fantastic. My new go to for all my Mercedes needs.