Recent Reviews from Mercedes-Benz of Ft. Lauderdale

Rudy was so welcoming and helpful. I really appreciate how professional and quick they were. I felt comfortable as a female which is important. I'm so happy I brought my car in for the airbag recall. Rudolph handled my car with car and gave a great experience overall. I also loved that they helped with a ride during service. Great people, great location, and company! Highly recommend, Thank you!!!!!

Drove up from Miami to pick up our GLS 450 from Peter McInnis and have been loving it ever since. Great CX!

Great dealer. Impeccable service here would recommend them anywhere to anyone.

Mike Ferraro is my service adviser for several years already, I can not tell enough about how good Mike is but just FYI after moving to Coconut Creek I do still take my car to Fort Lauderdale for anything I may need

My customer service representative, Corey, is great! He?s professional and knowledgeable.

Joseph was very helpful finding the type of car I was looking for. I live in Orlando, and as I was on my way to the Keys, it took three months and six visits to your store and the Maserati dealer for someone to come-up with the car that I was looking for. Joe texted me and said that he had found the car for me. I left Orlando and stopped by your store on my way to the Keys, and he was right. He found a CLS 2023, arabinan gray with black and red interior. I have to commend Joseph for his patients with me, for he explained the electronics in the car very thoroughly. When I am ready for another new car, Joseph will be the man I call.

Mike Ferrera is alway a pleasure to work with.

Excellent experience Personal attention from the saleswoman

Service was good this time and Rodolfo did a good job. In overall not happy with this Mercedes/Autonation Dealer in total.

Bryce Greenfield was so helpful in finding my new car. Mt original Merceds was totaled in an accident and Bryce listened to what I wanted and got me back in the most superb car! He was not pushy, but very attentive and kind. He knew his cars and went the mile to find what I wanted. He even called the next day to check on everything.

The communication with Rudy was very easy. Thank you for fixing my car.

I was very happy about my recent service at Mercedes Fort Lauderdale. They were friendly and gave honest advice about what I needed. They told me about some maintenance that could wait several months and some that needed to be completed right away. They were also quick to get me my car back and the complementary Lyft ride made the repair as hassle free as could be. Since my main need was a tire, I first checked out prices at tire shops and Mercedes was actually a bit cheaper with much better service to ensure the safety of my vehicle.

Please stay away from this Mercedes dealership here they do not value customers Was robbed of my money I wanted a 2022 and got a 2019 and I put alot of money down enough to buy the car cash almost 40000when I went back in to upgrade a couple months later I found out I could have gotten the car I wanted the 2022 for the same price but now it’s to late because I am in finance just for warranty’s and protection please stay away from here they are for self not the customer I am very unhappy with the outcome It has been a year since I wrote this review and I still regret buying a car from this Mercedes dealership they are thieves and only treat you with respect when your buying the car I put enough cash down to buy the car cash I ended up financing basically packages to maintain the car what a rip off I am experiencing problems with my car and when I take it to the dealership they disregard what I say and refuse to fix the issues very rude I will never purchase another vehicle from Mercedes and if I was you I wouldn’t either they are crooks this place is a big scam and if you do get a car from them don’t purchase all there vehicle protections they offer it’s a scam too !!!!!Mercedes you owe me and you need to make this right

Autonation Mercedes has got a monopoly in Southeast Florida, and appears to be using that monopoly to price gouge on their service and sales. As an example, I was quoted over $300 as their new diagnostic fee just to look at why my windshield washer spray isn’t spraying. My family and friends have recently had similar experiences at AutoNation Mercedes service. I was thinking of buying a new electric Mercedes EQS SUV, but am now reconsidering given the monopoly AutoNation has in this region.

Half-way service, poor communication all around, won’t be coming back. UPDATE: Response to below, Exactly…my point , I called the GM twice and still no response.

Autonation Mercedes has got a monopoly in Southeast Florida, and appears to be using that monopoly to price gouge on their service and sales. As an example, I was quoted over $300 as their new diagnostic fee just to look at why my windshield washer spray isn’t spraying. My family and friends have recently had similar experiences at AutoNation Mercedes service. I was thinking of buying a new electric Mercedes EQS SUV, but am now reconsidering given the monopoly AutoNation has in this region.

I recently purchased the C-300 I leased 4 years ago. What an impeccable experience! Carlo was the best possible salesperson, I wouldn't call it customer service; I would call it respect, understanding and caring for their customers. If you are thinking about purchasing a new Mercedes, go to Mercedes Benz of Fort Lauderdale, you'll be happy you did. GRACIAS DE CORAZON!

Great extra mile approach by Service Advisor (Feliberto). Extremely helpful and timely. Would recommend.

Filiberto was my service rep. He went above and beyond. There was going to be a 2+ hour wait. He ordered Lyft to take me home and coordinated for them to bring me back when my car was ready. That?s impressive customer service!

Finally a dealership where car buying is not a nightmare.

Great experience! Staff was very professional and even gave me a lyft ride from and to the dealership while my car was being serviced.

I came in midday with a nail in my rear tire Tamika helped me and she was great

Ask Jason for assistance your car .

Not much help on the service side. Everyone who I spoke to seemed bothered or un interested in helping, not what I expected from such a “Brand”.

All personnel just keep the name of Mercedes Benz on its highest level as should be, awesome attention and professionalism, fast and accurate service.

Bruno, my sales representative was so awesome and articulate. He made my husband and I feel comfortable knowing he could answer all our questions without judgement or a sense of haste. He made my purchase so easy. Thank you Bruno for your skill and superb hospitality.

Excellent

The service department should really look up the definition of appointment… I made an appointment to drop the car off 9:30 on Monday morning by Tuesday evening they hadn’t even looked at the car… “It was still in que” Service rep couldn’t tell me when they would be able to look at it. When I spoke to the service manager she could have cared less… What’s the point of scheduling an appointment… Will never go back… one star is generous…

The convertible top was not working properly. There was a significant back up of cars being serviced. It took a few days before a technician was assigned. My service advisor gave me updates and I was given a nice loaner so the wait was not an issue. The problem was diagnosed and the repair was made

Rudy is the best he made the impossible possible and the Luft service is a wonderful help. Thanks to Rudy and MB of Fort Lauderdale!

I did not buy my car in this dealer but I my car had 2 services in there , the experience was awesome, great communication, great professionalism, every places were cleaned, I suggest everybody go there . I?m thankful

Очень хорошее приветливое обслуживание ! Хотелось бы отметить профессиональную, быструю и очень четкую работу менеджера Алы ! Очень хороший сервис по работе с клиентами! Обязательно вернусь именно сюда !

Amazing Service! With the sales and service. All around amazing!

Purchased my first Mercedes -Benz. The Sales and Delivery process were 5 star!!! Kudos to Ala and A.J. in the Sales Department. It was a pleasure to get the car we were looking for in the exact color.

It was pleasure dealing with Alex Conrubias. Never before has a car explain the feature of the vechiles He is pleasant and knowledgeable .

They corrected a problem on my vehicle that occurred. The Service Advisor Mike Ferraro was fabulous as always! Thank You

Joseph Hagen helped my girlfriend an I out after we unfortunately were bumped by another car. Great service, very helpful. Thanks Joe!

After 3 times I brought my car for the same problems appears to be fixed

Very good customer service.Highly recommending dealing with the sales man Vlad Kiner as he was doing his best and is a very efficient and professional person

Bought a used car from out of state and Tommy went above and beyond to help us with everything including some items that were missing with the previous owner Tommy made sure we were happy! Thank you again!

Been doing business with them for over 20 years. Excellent customer service, total professionals and always courteous. They are the auto family you want! Thank you.

Service Advisor, James Rubio, saved the day. Someone at the dealership changed my appointment day/time without explanation. When I arrived to pick up scheduled loaner & leave my vehicle for scheduled warranty repairs, there was no record of appointment. James to the rescue!

The service dept has always been professional and yet personable. Mike Ferraro has been my go to guy for many years but others have given the same in his absence.

Great Customer service !!! Will definitely be referring to friends and family.

My sales guy Ray is super cool? worked with him on my past 2 cars and the sales process has been easy and fair.

Super disrespectfull dealer Bought a S63 coupe and had worst treatment ever before buying it they dint even bother checking the car for missing pieces ended up having to fight with them to give me the pieces after months of purchase , the car leaves at the dealership / i wouldn't recommend unless you want to get your money stolen like i did

Riley took care of me when I went in there and did an awesome job. Had a great attitude and was pleasant to work with.

The WORST experience ever! The sales person was ok. The finance guy was AWFUL and I suppose that’s where the problems are. I had my own financing and did not buy any “extras”. The finance guy seemed so annoyed. He did not even greet us. He growled and grunted the whole time and appeared so annoyed. Once finished, he got up and walked out of the room, looked back as he was leaving and said “ok we’re done”. No thank you. No handshake. NOTHING. After a month of my trade-in not being paid, I called to inquire. When I finally spoke to someone in Finance, she had no answers and talked in circles.They had not even recorded the sale until a week later than when I actually purchased my new car. It took them 6 week to payoff my Trade-in. Never got a return call, never got answers. If you are looking for the run around, this is your place.

Worst experience in my entire life. I was lied to over & over. They messed with wiring for my air suspension harness & then tried charging me almost $11,000 for stuff that was not wrong with my vehicle. I spent 80k on my car to be treated like dirt. I was without my car for 3 months with no loaner. After moving my car to another certified amg technician I paid $2000 for my tires & rear brakes. Nothing else was wrong with my car. I will be going to my lawyer in regards to this. It’s a shame since I absolutely love Mercedes vehicles but I Will never deal with them again. Absolute joke

I purchased My vehicle over the phone while I was In New York . My Sales Rep. Gigi was fantastic! She was very knowledgeable and professional and responded quickly to my questions. We had the deal done in less than an hour. One other note is that Fabio in finance was also great. He made the closing of the sale pleasurable and was extremely professional.

Mercedes of Fort Myers does an excellent job servicing our cars, but the service advisor Andrew Jenkins makes the greatest difference. He is our advocate and makes us feel valued.

I've had the pleasure of having Lance as my salesperson twice. Each time, my car buying experience was seamless!!! I would definitely recommend my family and friends see Lance at this location if they are thinking about purchasing a Mercedes-Benz. They won't be disappointed!! ❤️

The service team was wonderful. My check engine light came on and they immediately help me get back on the road. Thank you

Where is 0 stars for this place. We brought the car in for normal service they charged us for rotating the tires then gave it back to us broken. It feels super unsafe as the car shakes now. We told them before it had a noise now they said they fixed it but the noise is wayyy worse. Then they want us to fix it so I scheduled it for them to give me a loaner car and they told me everything is good they know exactly what insurance I had cause they asked when making an appointment and when I went in they said they can’t give me a loaner cause my insurance. We need this car to get to work and get around so we have to drive around in a broken car. Then management called said they would work it out for us but this was 3 weeks ago and still nothing. Please avoid this place at all costs. Only go there if you want a brand new car that breaks in 1 year and for terrible service!

Good but they need more costumer service personal in the area of Parts that was just one guy working and even that he was super fast but definetly the are in need of more people they were like 7 people waiting after me...

very professional and friendly service.

Incompetent and unprofessional! My S550 was at this dealership for 38 days and they were not able to diagnosed simple issues such as a door not locking (bad door lock actuator). I had to go there myself into the shop to show them, and that was after been told by not only the service advisor, but also the service director Mary Donnell the she had tried herself and it was working properly, well apparently not! Among the issues they tried to push me new battery while their test showed my battery was GOOD! After the 38 days of inconvenience and incomplete work they retuned my car with a paint damage on the roof and scratches on the trunk, and even after manager Steven Adams checked the pictures of the car when it got there, he denied been responsible. Hard to believe this is a MB dealership. I'll never take any of my cars to this dealer again!

Excellent service. Quickly and efficiently. You don't have to wait long for your car. Mercedes provides a free taxi to and from home.

Incompetent and unprofessional! My S550 was at this dealership for 38 days and they were not able to diagnosed simple issues such as a door not locking (bad door lock actuator). I had to go there myself into the shop to show them, and that was after been told by not only the service advisor, but also the service director Mary Donnell the she had tried herself and it was working properly, well apparently not! Among the issues they tried to push me new battery while their test showed my battery was GOOD! After the 38 days of inconvenience and incomplete work they retuned my car with a paint damage on the roof and scratches on the trunk, and even after manager Steven Adams checked the pictures of the car when it got there, he denied been responsible. Hard to believe this is a MB dealership. I'll never take any of my cars to this dealer again!

They seem like the kind of guys and gals that are always tying to do the right thing!

This is my 4th cars I have purchase with Mercedes Benz of Fort Lauderdale, the Dealership treats customers as king and I enjoy the atmosphere. I wish I could buy a car everyday just to receive this 5 stars of services. Thank you very much MBF and I can't wait to go back again ,

Prompt, personal, professional.

I have very good experience every time in this location. Rodolfo it is the professional person and the Theodor take a good attention on my CLS AMG63s .Thank you and we will continue be your customers.

Super nice place Great service Parts department 👍

Just want to let you know mr Torres was very curtious and definitely an asset to your company I give him a high grade but I am a little upset when I left your place I noticed car not wash no paper mat usually for service and looks like nothing done but otherwise torrie very nice

The services department is the worst. The car is never ready when promised. On a recent scheduled maintenance visit we were told about 2 hours. It turned out to be 2 days! Good thing we decided not to wait in the lounge!! That's normal for them. No communication. No updates. No car!! Terrible!,

I just want to take the time out to rate my recent experience with Lance Noel it was a very smooth process from beginning to end. He was very professional and kept me updated . My car was presented to me with every detail i asked for LANCE IS LITERALLY THE BEST!!

Service was great ! I waited for my car and it was done. In a timely manner! Plus I had coffee!!!!!👍🏻

went in for b servicing. asked advisor to please have battery checked. when i called he said battery fine. one week later battery died.also was to replace certain bulbs on side lights. failed to do that as computer keeps telling me they need to be checked. I feel like i have been ripped off.

My sales person Lance Noel was very patient and thorough with me. He made me feel special on pick up day with a VIP sign, a big pink bow and goodies in the trunk . He will definitely be my go to guy. Thanks Mercedes and thanks Lance

Chris provided great customer service!

Worst service is at Mercedes Benz of Fort Lauderdale. When you buy the car, they tell you all of the perks that you will get: your car washed anytime or when you come for service, your car will be cleaned and dents removed. For almost 2 years, I have yet to get my car washed without me complaining about it first (which has been ONE time in 2 years) and can’t ever get a loaner when my car is kept overnight. Now, I have an appointment for service that already takes TWO WEEKS to wait to get, and I’ve been waiting for 30 minutes to get my service guy to check me in. And he’s not even here. The WORST.

I’ve been taking my clients car here for years for service. Had the car detailed recently and I was disappointed at the quality of the detail for the price. After paying $211.50 for a full detail, I had to walk the Detailer around the car step by step and show him the areas he missed. Poor eye for detail. And he missed the interior.. took all day for this? Step it up Mercedes. Please and thank you.

I recently purchased a vehicle from MB of Ft. Lauderdale. After finding the vehicle online and sending in the inquiry I was contacted promptly by Joe Hagen. The transaction was completed remotely so I could fly in and simply pick up the vehicle. Joe and Fabio Duque made the process very easy. Joe was able to pick me up at the airport creating a seamless transition. I packed lite for this quick trip forgetting a phone cable. Joe gave me a phone cable so I could utilize the Android Auto features on the trip home. Overall, a pleasant experience.

Whenever calling the dealership the phone line at the receptionist is very very low so it's nearly impossible to hear. Also, she could be a little more polite.

Service department is mediocre. Takes a few weeks to be able to schedule an appointment. They rarely have rentals available. Service Advisors provide very limited updates. You will have to call to obtain status on your maintenance and/or repairs. Not focused on customer care. I’ve never had issues with service departments or dealerships. I’ve owned Bentleys, Range Rovers and Porsches. If you’re wanting top notch customer service, look into Bentley Miami, Land Rover South Dade and Champion Porsche.

Manny Guzman in Mercedes-Benz Service in Fort Lauderdale goes above and beyond to take care of his customers. I recommend him and the Service department highly.

Excellent costumer service

Estuve ahí y el vendedor Logan muy amable pero el Financista una persona muy arrogante y no sabe tratar con personas decirme k por sólo tener el carro en el dealer le tenia que pagar 22000 pesos y le pregunto porque y dice que eso era pura ganancia para el por tener el carro en el Diler

I’ve been a customer for 4 years now and Mr. Tommy Velez and the team have always been amazing. Very helpful and professional.

Good service assistants very kind

My service advisor Mike Ferraro was OUTSTANDING. He went out of his way to achieve my repairs.

I went there to buy my lease out. I asked them to get me a rate for Mercedes Benz Financial and ONLY Mercedes Benz Financial. The finance manager submitted me for other banks after I explicitly told him I don’t want that. If I didn’t have to buy my lease from this dealership, I wouldn’t. Stay away from these scammers.

The Services Advisor, Mike Ferraro, is outstanding. He is knowledgeable and communicates effectively via phone, text and in person. He explained the service plans and he ensured everything was done in a timely manner. You can count on his experience.

Hospitality Cleanliness Respectful from the time you Arrive until the time you Depart

Vehicle was in for routine service? it lasted for 7 business days. Info from service agent to service personnel was incorrect or not sufficiently explained. Although very congenial and attentive, service agent did not seem to have total grasp or control of the auto?s nor my needs. Arrangements and use of loaner vehicle was effective. Intake system is overly crowded with dealership personnel who actively direct but do not seem to be empowered to act. The body shop personnel were very good?uncovering previously shoddy work performed by another body shop. Ultimately, I was pleased with the service that took too long to accomplish and revealed lack of effective management.

Service Consultant,Chris Jablonski was extremely attentive and kept me updated of the misdiagnosed problem of Pete the original Tech and the fix the other mechanic identified and fixed.

Mercedes had my car for over a month, from day 1 I asked for a loaner. My service advisor told me since I went through my insurance I couldn’t get a loaner. Go through my insurance and get a rental. Just like everyone else I pay my car note faithfully and always on time. I have to be honest and say Tameka did the best she could but her hands were tied. The upper management cares nothing about you, it’s just a business to them. I left a bad review before and they told me to reach out and talk to the GM. Of course when I called he wasn’t there and the guy under him did absolutely nothing in helping me. After leaving a bad review they gave me a loaner a couple days before my car was ready only after i took the bad review down. I’m not in the business of talking down on ppl or businesses but at the end of the day Mercedes you have to do better. Without your customers you don’t have a business, we should be your priority and not treated as such. The day after I got my car back more lights came on, on the dashboard. I cannot wait until my lease is up, do better Mercedes

This place is terrible. The car we got is a 2021 and its already having issues. It was making a noise so we brought it in and when they did something now the car doesnt accelerate and it shakes. Then they said come in Saturday get a loaner and told me everythjg is good. When we went today now they want to take the car for a week without giving a loaner because now they say they dont take the insurance we have when its fully covered. So now we are driving around in a broken car that they broke and they wont fix it. Im hoping when i call general manager on monday he works something out becuase this is ridiculous. I don't recommend this place customer service is the worst!

This is by far been the worst car buying experience we’ve ever had. My wife took it upon herself to buy me a new car, C 300, for my birthday. We bought the car pending delivery and ever since then the experience has been terrible. Every week we get a different answer on when the car would arrive. We were instructed to put the car on our insurance as it would be arriving this week, then we were told that it would not arrive for another two months. We have had this back-and-forth for weeks now. The sales people have been minimally helpful, the sales and finance managers difficult and lastly the general manager absent. We called Mercedes Benz corp to file a complaint and when we asked about our car’s delivery date, got a fourth completely different answer. Is this what one can expect from the number one luxury car manufacturer in the world? If so, I recommend staying away from Mercedes Benz, and especially Mercedes Benz of Fort Lauderdale.

La atención de todo su personal,en especial la del Sr. Rodolfo Hernández

My sales guys Kaij and Ray, and finance guy Randy, were very knowledgeable and professional, which made the entire car buying process hassle free and smooth. I will definitely highly recommend and return to the Fort Lauderdale Mercedes Benz dealership. I would also like to shout out my awesome service advisor Christopher J., who is also a great asset to the team.

I went online to do the maintenance appointments, and everything was as it supposed to be: Easy, no hustle.

I am certain I am no different than most who come in for service, worried about what the mechanics will find and how much it will cost. I have an additional fear. I LOVE my vehicle so much the thought of losing her is like the thought of losing a relative. My Service Advisor Manny was so reassuring and kind he communicated regularly and gave me great advice on how to keep my service up to date. Thank you Manny

Peter Mclnnis was great to work with.

Manuel is terrific to work with!

amazing service best ever!!!!

The customer service is outstanding but the prices are way too high. The fact that they offer coupons towards service A and B, but won't tell you what the price of the service until you come in is very uncomfortable.

Rudy was my service person. Did a great job.

I went to Mercedes- Benz Fort Lauderdale because a tire issue, people there are so nice and super helpful, so I left my car there and they arranged my commute to go back home, and when they fixed the tire, they sent a commute that took me from my place to pick up my car. So satisfied with them.

MERCEDES FT LAUDERDALE BETTER THAN EVER TOREY GREAT SERVICE ADVISOR

Tameka knows her job and very attentive to customers needs. With her service knowledge she gets the job done. She is a professional.

Worst buying experience. I go through all the online buying. Then they sale the car. Very poor customer service and Bruno Jeronymo was very u professional and no respect for my time as a customer! Find another mercedes dealership that cars about customers.

First I felt safe as there was a person wiping down all the chairs in the waiting room. Mike my service rep. was ready and I spent a minimum of time and all the people I came in contact with where helpful and court ice

I’ll never get another Mercedes I’ve been a loyal coustomer for awhile I had to get a loaner car because there was 4 recalls on my CLB250 2020. I had the loaner car and some how ran over a nail do you know I had to pay to replace that tire$280 before they would release me my car back the worst experience I had on yesterday with them I’m never getting another car from them ever and will make sure my family and friends doesn’t either

EXCELLENT!!! Feliberto Pena our service advisor was very professional with us, he kept us updated at all times and helped arrange for a rental car while we awaited for a new compressor to be installed on our 2021 Mercedez Benz GLS 450. He deserves a Golden Star for his high quality of profressionalism. We look forward to working with Feliberto once again in the near future. Thank you! Carol Fowler

Chris was very helpful in explaining the work that was going to be done and that needed to be done in order to keep my car running smooth. Even though the car ended up being in service for longer than expected, the Lyft services were very helpful getting me to and from the dealership.

I just got a new 2023 mercedes. I have two therefore to make the new one possible it took alot of work and patience . I have to thank Calin and Fabio for going that extra mile to help me out. They wouldn't stop until the job was done. I highly recommend them for your mercedes purchasing needs nothing but great things to say , Mercedes Benz never disappoints.

Yes, I recommend Mercedes-Benz of Fort Lauderdale for its excellent customer service, convenience in scheduling service and professional service managers

My issue was getting Mercedes to honor $150 off coupon

They evaluate your needs and recommend a suitable car. It is reliable and they prepare everything carefully. They work as a team so when the sales representative is not available they have a partner that knows about your case. They don?t push you to buy like other so it?s really nice. I will definitely visit them again for my next purchase.

service was on time with updates accordingly. Service advisor was knowledgeable.

Great Service!

We recently purchased our Mercedes last week with the help of our salesman Todd Fine. The experience was very pleasant and smooth. He was very informative and considerate of our needs. Highly recommend this dealership and his assistance. The finance manager was little bit rush.

Customer service was on point. Elie, the salesman was the best, great job Elie. Definitely bringing my friend to buy again.

I love the customer service in particular Tori Williams

Very professional and courteous. Loaner car was available

Amazing service! I tried every company in south Florida to find me new windows for my s coupe and only Mercedes find me them in less than a month ! ( I was waiting 4 months with safelite ) Highly recommend!

James Rubio was the perfect person for my problem which was fixed promptly

I love this dealership. It’s comfortable, convenient and I received great service from Xavier, from the service department.

Setting up service appointment was great and loaner car process was super smooth. Service representative kept me well informed as to what was going on and when the car would be ready. Staff were friendly and pleasant. An improvement would be a discussion as to what was actually done during the service. To be honest I still don’t know what was really done since the documentation I received and what I was told differed. For example, I was told that the engine oil was changed, but the documentation only said fluids were topped off. Which is it!? Also, an expensive repair was suggested, but turns out it was not needed. After my experience, I would suggest clients should be well advised to press for more details and explanations on the work carried out/proposed at this shop.

Terribel, I feld cheated Because I went to the different Mercedes and I got a quote for the same car much cheaper

Great buying experience. Hassle-free and willing to negotiate. Elie was awesome - ask for him. The customer service after we leased continues to be excellent. You really feel part of the Mercedes family. Update: The Service Depot was top-notch. Very helpful and took their time to go over pricing.

I have been a customer for over 11 years and on a consistent manner, I have always received a very personal and warm care from everyone working there. The staff is very professional, knowledgeable, and passionate, and they always find ways to meet and exceed customers' needs and expectations. Even if I would have the option to bringing my car in to a location closer to me, I would still choose to continue going to Mercedes Benz of Fort Lauderdale.

Great service from Sam,Bruno and Tony

It was amazing experience in everything, the professionalism of the sales staff was excellent, the facilities, the fast and easy process and of course the car The union of all these factors makes buying a Mercedes Benz a wonderful experience. Thanks to all the team

Dealing with Bryce to find the car I was looking for at a good price was perfect. He went above and beyond to get us what we wanted. When it came time to do the paperwork and buy the car the people that did that were terrible .Way to many issues and problems getting all there paper work done

I had my car serviced by Hipolito! He was very accommodating, service was quick and flawless. He kept me informed of step by step issues when they were found ! And service manager Steven Adams is amazing! Had a great experience at this location!

I have always had my financial concerns with dealerships especially owning a G550. Been to the Ft Lauderdale location at Mercedes Benz on three occasions. I will continue consistent service there due the impeccable service I always receive from Christopher. This service representative knows how to create loyalty beyond reason with his knowledge and ? can do? attitude. Sometimes it Feels he is actually performing the service himself.

I was referred to this location by my sister who had a very positive purchasing experience a few months before with a particular sales person and after visiting other Mercedes locations and not feeling satisfied I went in to see him; Todd Fine. From the moment I walked in, the experience was great! Todd provided a lot of education about the different classes which I was seeking as I couldn’t decide what I wanted to go with, he was so knowledgeable. He pointed out ALOT of features in a short amount of time, safety etc. The biggest thing for me was that I NEVER felt like I was interacting with a salesperson because there was never any pressure during our transaction or trying to upsell which was super important to me. The finance process options/payments etc was a breeze. Hands down the smoothest, most comfortable car buying process I’ve ever had! He also made sure my pick up was special. I’m happy to be part of the Mercedes family! Make sure you ask for TODD! You won’t regret it.

My experience is always great at Mercedes Benz Fort Lauderdale because of Mr.Troy Williams my service advisor. There is always some sort of hipcup and Mr. Williams is there to just fix it and get me on my way. He also is very good with his detailed explanations of the cost associated with each repair and preventive maintenance

Thank you, Logan for your assistance, honesty, and for making this typically draining process a great experience. In any car dealership I typically feel like an idiot. Not this time! You made it a perfectly smooth and easy process during which I felt taken care of above and beyond!

Best experience ever! Serraya assisted us from start to finish. She is AMAZING, knowledgeable and professional. She helped us and assisted us step by step and made our experience unforgivable. Walter was also great, he guided us through the finance process. Overall we will definitely recommend this location. & We love our new GLE 350 2023.

I love Mercedes-Benz of Fort Lauderdale. Chris Jablonski is fantastic! Chris is knowledgeable kind and honest. I’m very lucky to have Chris as my service advisor.

Rudy Torres is the best service guy, cummunicative, understanding and excellent follow through

My experience at Mercedes Benz Fort Lauderdale is always wonderful. The care and service are of excellent quality. My service advisor Filiberto Pena always treats me very well, he makes sure that the service fits into my schedule and he even always remembers the time I have to pick up my daughter from school, he is more than a car service. Definitely this dealer and my Service Advisor are the best! I recommend it 100%

I visited the dealership to lease another Mercedes SUV. The sales person gave us our options and we decided to take a day to think about it. The next morning I received a call from him telling me he had the vehicle that I was looking for, I told him we were on our way to the dealership. 40 minutes later we arrived and he said another customer had just decided to lease it. He then told me he had a used vehicle and that I should lease it right away before they run out

Mike, my service manager is 5-star, but their service process is poorly managed. Two red flags jump out every time I am in: 1. When they check my tires, they do not read the car's requirements and deflate the tires, causing a warning light and requiring me to fill the tires with air properly. I have told them about this no less than 4 times on the 4 last services. 2. When I am told the car is ready it never is. I continually hear that it is in the car wash. These are small things that raise big concerns about their competence.

I LOVE THE SERVICE EVERYONE IS SO NICE AND I HAVE A GREAT EXPERIENCE EVERY TIME I COME IN. GREAT JOB !

Very positive experience. We ended up purchasing a preowned Lexus LX 570. Bryce was our first contact and was very responsive. He was unable to meet us at the dealership due to the Jewish holidays and he referred us over to Todd Fine until Bryce could make it in to meet with us. They were both an exceptional representation of the dealership. They made the process very pleasurable with no pressure. Bryce always followed up and kept us informed of the detailing of the vehicle and any of the minor concerns that we had. We will definitely recommend Bryce and or Todd along with Mercedes - Benz of Fort Laudedale.

excelente servicio

Highly appreciated the aftercare for my vehicle after the service item was completed. John, a service supervisor, gteatly assisted me ito have some body work done. He was so careful to assist in the cost effectiveness of the work.

On time and delivered what was promised

Fantastic service and a great experience with Logan Ramsey!Typically in any car dealership, I am treated like a complete idiot. Not this time. Truly great experience.

Thanks Chris and Team MB in Fort Lauderdale. Superior service and timely delivery of my vehicle.

My Service ambassador Rudy is by far the best! He is always very attentive to my needs and has been supportive in multiple visits. Extremely knowledgeable and customer centric. I live in Miami and will always travel to Fort Lauderdale just for him. Thank you

Bryce was a pleasure!! Knowledgeable, honest, and trustworthy who will go the extra mile. On the contrary finance department was a bit aggressive and spooky so be mindful. Otherwise always & only dealing with Bryce and this dealership. Highly recommend.

I was very impressed by this dealership. Calin made by car buying experience stress-free. He went above and beyond to ensure that I got a vehicle to my liking. Walter, the Finance guy, was easy to work with as well. We hit a snag due to by bank being closed on a Sunday but he had a successful backup plan. I now have a beautiful Benz and worked with a great team to get it! Oh and by the way, the price was great too! Thank you!

Superb service

Amazing staff. So easy to own a Mercedes. Thank you !

Appointment was set. Met advisor. All great. Got a lyft home. Called by three and car was ready. Great experience.

Great location and service is very friendly and fast

The best team 💙 The telephone service was excellent and very fluid. They help you in absolutely everything and they answer you on time, they don't make you wait!

I went in for some recall service and they serviced it fast and I didn’t have to wait for long as I have in the past with other dealerships. I will definitely be coming back for my service here.

Tommy helped me out and even went above and beyond when finance dept had a change in policy that he was not aware of after going back and forth to get the correct sales order. Lack of communication had me without a vehicle until Monday after being there since 1pm Saturday. For a dealership that moves millions of dollars a month you would think that would be vital information to share with sales rep and customer.

Chris was the BEST! My tire blew on 595 and he was able to get me in / out and taken care of!

Professional all the way.

Christopher Jablonski was my Service Advisor and he was very professional, experienced. detail oriented along with being very efficient. I will definitely contact him again for any future service needed for my car.

I went in for Service and Manny Guzman was wonderful. He made the experience smooth and efficient. I was having an issue with my battery and he got it resolved. Thank You!

Ray was great salesman, had a slight hiccup with the battery ray took care of it right away. Overall great experience would go to them again.

Service was at the upmost top of the line! From the moment I called and spoke Sam to the moment I got into the dealership and met with Tony, the quality of service provided was amazing, I told them what I needed and Tony worked diligently to find and secure my car! That was priceless, we are now very Satisfied customers, every one was very courteous and friendly, Definitely coming back to purchase our next vehicle!!!

Hands down the best! I highly recommend!

Great customer service. Everyone I encountered from management, sales & finance made my experience great. So happy with my new Car. I Would definitely recommend Mercedes Benz of Fort Lauderdale. My sales men was Seth. He’s extremely Patient, he works really hard to find the perfect car to fit your needs. Aj the manger & Ms Thomas in finance are amazing as well, they Both made my buying process smooth.

Excellent service an excellent service, it exceeded my expectations, Richie received me and attended me very kindly, he made me feel very comfortable and helped me make the decision

Robert, customer service associate, was knowledgeable and efficient. Impressed with the service video done by the technician working on my car. He described the vehicle, service to be completed and result of the work completed. I found the video a useful way to see what work was done on the car.

This was for a scheduled service. Everything went great and my service person was amazing. He got my car serviced quickly and perfectly. Thank you Pollo.

Tommy, Fabio and Mike provided me with a great first experience with Mercedes-Benz. Thank you for making sure the car was taken car of before and after the sale!

Excellent, good customer service, clean vehicle.

Mercedes is a well known and loved brand for a reason! The customer service is excellent. I had my vehicle serviced for an alignment and it was nice that they Lyfted me home. One thing I was disappointed about was that I asked for my car to be cleaned and it wasn't. Prior to my lease, I was told that mercedes owners could go to the dealer and get their car cleaned, but since the pandemic that stopped. It was my second time getting my car serviced with them and no cleaned.

Professional, great customer service

Don’t go there they try to charge you a lot of money and then they give you a discount Super bad service.

Purchased my first Mercedes in 1970 and the service and assistance provided by the Service Department has gotten better every year. I hope there is a Mercedes dealership in the other "side

Great place but parts

My Service Advisor, Mike, is the best you could ever hope to have. Sadly he can’t do everything himself, it is those things out of his control that can become problematic. In this instance it was how the work of replacing my front drivers side window was executed, my vehicle was left with scratches in the door paint and having to deal with an individual ( one step above Mike) who was far less customer focused and who through her approach to solving the issue could easily taint the good will towards Mercedes and turn someone ( in this case me) away from purchasing another Mercedes vehicle.

Kind, friendly, and very professional staff who always provides EXCELLENT customer service!

Joe Hagen and the team at MB of Ft Lauderdale were fantastic from the intro. Very transparent and explained everything. The trade in process was fast and easy and very fair. My wife and I enjoyed the whole process and Joe took his time to explain all the features and setup in the new C300 Coupe we bought. Walter in finance was super cool and a delight to work with. The whole process is seamless at MB of Ft Lauderdale. Top Notch and they’ve won our business indefinitely. Happy to be a customer here. Thanks to the whole team! 5 ⭐️s 10/10

Fast easy service to do because Mike Ferraro is always professional and fast.

Guzman is very good. He has good customer service skills

Our service advisor, Chris Jablonski, did it again . . . he provided us with the best and most friendly service you can ever have. He is by far the best service advisor we have ever had at Mercedes. We've had some pretty good ones before but Chris is absolutely superior! He knows his stuff and he goes about it in a very respectful, friendly and personable way. Keep up the good work,Chris!

Quick and Smooth repair took my car in after realizing it wasn?t accelerating properly.

Great service , work was great and friendly very professional

As always, Manny was polite, charming and extremely helpful. The work on my car was fast, and well done. And a very nice brand new loaner car.

Took my car in for an engine light issue and two days later they had not even looked at it. I told them I needed it back for a trip I was taking and they ? fixed it? and told me to pick it up. One day later the engine light is back on and I have to do it all over again. Pain in my xxx.

Carlo Rozenblad was super helpful and did everything in our best interest, we are very happy with our new car and with the customer service that we received.

The sales Rep Charlie was knowledgeable on all the new features and provided a great experience.

Horrible service and especially after the sale was done they never followed though with what they said they would do. No idea how they have JD powers Award. Purchased a very expensive vehicle and just regret going to this dealership. They even screwed up my financing and registration of the vehicle after the fact. Not a enjoyable experience, won't be back again.

Absolute worst service I’ve ever experienced. I will never bring my car back to this location. The service director Steve or Steven , whichever it is, was COMPLETELY RUDE & had zero regards for my vehicle and situation. This came as a total shock for such a high end dealership. Never again! This absolutely lets me know I made the right decision with not purchasing my vehicle from here. Overall Tori did what he could under the circumstances for having such a huge customer base. Things happen, but to be rude and ill mannered was uncalled for.

Had an amazing, excellent experience from beginning to end purchasing our new car. MB of Ft. Lauderdale is just different from all the rest - no games or trickery. And Peter McInnis was extraordinary in making sure everything was easy and convenient. We cannot thank him enough for making us feel like VIPs and going the extra mile whenever needed. Don't bother with any other dealership, go straight to MB of Ft. Lauderdale - you won't be sorry you did.

Problem solved. Timely service, excellent and timely communication from service rep Tameka. Car was ready as promised, washed and cleaned inside and out,

Great service

I always wanted a Mercedes Benz, but thought they just to expensive for my pockets. The day I finally built up enough nerves to walk into a Mercedes Benz dealership. I was greeted by The director Mary Donnell, who I felt was so pleasant, she walked me over to meet a Salesman by the name of Carlo Rozenblad. When I tell you he was awesome. He took the time to show me some cars I even got to drive a Mercedes. That sold me alone. Best ride ever. I purchased my first Mercedes On that day, the people at this dealership was amazing I would highly recommend Mercedes-Benz and Fort Lauderdale and Carlo as your salesman. This experience ever

Aliyah was very helpful professional and patient. She took very good care of me and my car. She kept me informed

The personal attention given by Feliberto was excellent. He explained the services that I needed clearly and professionally. Also, the complimentary valet service via Lyft is vey much appreciated. It makes the entire car service experience extremely convenient. Everyone I encountered at the dealership was courteous and welcoming. Being new to the area, this was my first visit to Mercedes-Benz of Ft Lauderdale. I am happy to have found a home for my Mercedes.

Best customer service in the business.

Christopher is great. Makes sure you are satisfied with the work done and checks in regularly

Very nice people working there

Excellent service always. I appreciate the good communication & excellence.

Serraya, our sale rep, has been helpful since the moment she answered the phone and through out the entire car buying experiences. We have bought several new vehicles over the last 15 years and this has by far been the best experiences. My wife drove from Texas to Florida to pick up the vehicle and Serraya was helpful all the way. The one thing I did not appreciate was the general manager asking my wife to still drive another 40 minutes to the bank in which they mention they would have pay for the Lyft and or have someone take her there. It was the principle that my wife already drove 21 hours to purchase the car and they could not doing nothing else as promise to help her on that end. Other than that we are help with our sale rep.

I took my car for the second time this year for repair of a window and replace front tires . It took 3 weeks ( already spent 1 month before for window issue , still was not fixed ) 3 days after I enjoyed my car again I got an email saying my car needs Service . Well , it is a 28 months old car with 7.000 miles ? why replace tires , why windows don?t work, why they didn?t service while 3 weeks there . When do I get to enjoy my car for real ?

Great customer service. Lance Noel was a lot of help.

The customer service at Mercedes-Benz was very very nice pleasant good and fast service and Carlo Rosenblatt The cell agencies was very nice and I want to thank everyone in the Mercedes-Benz for my car and I love it

I took my car for the second time this year for repair of a window and replace front tires . It took 3 weeks ( already spent 1 month before for window issue , still was not fixed ) 3 days after I enjoyed my car again I got an email saying my car needs Service . Well , it is a 28 months old car with 7.000 miles … why replace tires , why windows don’t work, why they didn’t service while 3 weeks there . When do I get to enjoy my car for real ?

Went in for my normal yearly service, to find that the building was without power and they were having to reschedule everyone. A little inconvenient but can you really work on vehicles with no lights or computers systems? They took my information and stated they would contact me to reschedule as soon as their systems were back up and running. I got a return call toward the end of the day rescheduling for the next week. I received impeccable service as usual, friendly, consistent and thorough. Found a few aesthetic issues and found solutions for those as well. All in all two enthusiastic thumbs up! ?

Easy to deal with in and out under 2 hours

Friendly, professional and valuable advice.

Bill is the best service advisor I have worked with in any of Mercedes Benz. He is honest, kind , knowledgeable and sincere. If you need a service ask for him!

RECTIFIED ,I went down to the dealer for a full complete service and paid for it 2 months later I had to go back for alignment, they should get it right first time, after I got the alignment done, I told them to fix a tire tire, they didn't do that, I have to stop with a flat tire, terrible experience ever, my advice to mercedes benz dealer please practice GET RIGHT ON THE FIRST TIME, I'm so happy to got a call from the manager and rectified the problem and guarantee 💯 to not just make it ,right but it will never happen again, at mercedes fort Lauderdale? They do care about customers very well, come see for yourself. Come for a service stay as a family member of mercedes benz at Fort Lauderdale 😊

Went in for my normal yearly service, to find that the building was without power and they were having to reschedule everyone. A little inconvenient but can you really work on vehicles with no lights or computers systems? They took my information and stated they would contact me to reschedule as soon as their systems were back up and running. I got a return call toward the end of the day rescheduling for the next week. I received impeccable service as usual, friendly, consistent and thorough. Found a few aesthetic issues and found solutions for those as well. All in all two enthusiastic thumbs up! 👍

Yes, when I take my Benz truck for service, my service representative Torey Williams always does his best to accommodate me and to bring my vehicle in for service in a timely manner. I’m treating with respect.

I'm really thankful to Eduardo, Ellie and Stephanie from finance to help me get my car, all of them were very nice taking me through the process, thanks again for the help and time.

Mr. Charlie waz extremdly gentyl, during the purchase process, we felt a good energy and pleasand ambient of cordiality, and at same time knowledge regarding the C 300 Class, we enjoyed the test drive, and at end the acciunting person was a nice person as well, definitively I will recommend .ercedes-Benz Fort Lauderdale!

I always have a pleasant experience at Mercedes. My service guy Torey, has been with me since the last 5 years and I have no complaints. Everyone is always willing to help, management is amazing. I am so happy that I purchased my car.

Worst experience ever. 1. Maintenance was scheduled on Friday. Was not able to find a records. (was scheduled on wrong name!) 2. Waiting time to drop of a car - 40 min 3. Called to check a status next week Wednesday - no info. Nobody responded / called back. 4. Next day (Thursday) received a text: your car is still in Q to being dispatched to mechanic. 5. I requested a loaner. Guess what? Loaner is not available. 6. I started to call "manager" 7. Picked up my car next Friday (total 1 week for 4 Hrs service) 8. Got vibration at 75mph speed (was not before a service) 9. I received from MB feedback request - I put 1 star. They sent me kind request to contact back "...with some directions as to what we could have done better". 10. I called and guess what? - the lady said "we don't have customer service department. so nobody to talk with! :)

Maní was very polite and delivered the car on time.

Horrible staff and management, worst place to buy a car.

I was very pleased with my recent service at the Fort Lauderdale Mercedes Benz dealer. I had an issue with the sensor on a tire and problems with the GPS connection. While my car (a GLK) was being serviced, I had the use of a GLB loaner, which was a great opportunity to try before buying. Thank you!

They were very fast and helpful with everything! Thank you!!

Good experience on time. Place a little crowded. Could have taken less time, but it worked. My customer service contact Rodolfo Torres, makes the process easier

I have very good experience every time in this location. Rodolfo it is the professional person and the Theodor take a good attention for my AMG .Thank you and we will continue be your customers.

very prompt, courteous, and professional service.

Excellent Service

The entire service team and especially Manny were wonderful! Thank you.

Tony and Sam from the Ft Lauderdale Mercedes went above and beyond my expectations. I am very happy with my Mercedez 250GLA purchase, amazing customer service and follow up. I will use them again in the future.

First time at MB of FTL . Recently moved to this area and needed service on my GLC. The process was seamless from the check in to my courtesy ride to and from the dealership. My car was ready when promised and it was returned quickly and the best part ….it was clean! Kudos to my service advisor who took treated me like a million dollar customer.

Our service manager Michael Ferraro as usual gave us the excellent service we have been accustomed to. Car was serviced promptly and returned washed and we were n our way. HOF

I had the best experience at Mercedes-Benz of Fort Lauderdale. Eduardo was so helpful and professional through the whole process, this will definitely be my new home for my next purchase.

Service was great and on time It doesn’t take a lot of time but done properly Everything is going back to normal we only miss regular car washing

Terrific Everything was taken care of on my service appointment

I felt misrepresented by the collision center and the service department. When I explained my concerns and discrepancies between the collision center and service department to the (manager, director) I did not get any solution or apology about what happened. This is not a way you conduct a business, the customer deserves transparency especially for the high dollars your collision center/ service department charge. Definitely the worse experience I have had at a service department.

A +++++ excellent service will recommend to all my friends and family

My salesman joe hagen Did a great job follow this through the whole Way. I purchased over the phone he took care of making sure everything was done correctly

Eduardo and Robert gave the best service. Always answered phone calls, sent emails regarding inventory. Overall a good team!

Robert my service advisor was great. Courteous, smiling and made me feel like he was very attentive to my needs. The service was timely and except for the drop off and pick up time, there was no wait for which I am very appreciative as it shows Mercedes Benz understands and cares that my time is also valuable. Thank you!

Service advisor Polo was always attentive and willing to help

All excellent

From start to finish , service was amazing. My service advisor, Tameka was gracious and professional. They did their best to accommodate me and get the job completed as quickly and efficiently as possible.

40000 Miles Service completed with Full Satisfaction obtained.

I worked with Tommy Velez on the purchase of my Mercedes-Benz GLE 350 and the process was smooth from the get-go. I worked with him on the recommendation of a family member who had also bought a car from him in the past. I would highly recommend Tommy and the team at Mercedes-Benz of Fort Lauderdale.

I live 10 mins from MB of Pembroke Pines, but would rather drive the 30 mins across town and go to MB of Ft Lauderdale. They are organized, thoughtful, communicative and professional. Mike Ferraro kept me up to date on the service status of my car. Thank you!

Last month I purchase a 2018 C 300 Mercedes from Fort Lauderdale Mercedes unfortunately the car came with a lot of problems after passing 165 point inspection broken driving side mirror damage rim cracked windshield engine dipstick broken bad rotor off-center steering wheel alignment and the window switches are broken however when I contacted the sales person actually try to convince me that I went home I broke my window switches now I think that this is unacceptable and Mercedes should look into the dealership up with your customer service and the cars that he claimed of service and ripping off the average American ..Bob Keenan Paul Lazarus Mark Benz Aj …

Very good and professional service by Rudy

My service rep is Mike Ferrara. He is always excellent and makes sure to communicate with me. He always treats me like every customer wants to be treated. This goes a long way when considering purchasing another car. I have had my car for 13 years, so that day is coming down the road.

Chris the service manager was outstanding. He handled everything with class and poise. Thank you.

Very difficult to get any response from agents, services issues were not addressed properly

MB of Ft. Lauderdale is awesome. The sales and service staff are first class, and my service advisor, Rodolfo Torres, is as good as it gets. Go to MB Ft. Lauderdale and experience MB first class.

I was told I needed a radiator top hose and new radiator. I said ok and said I have a outside warranty . When warranty company was called they said just try the hose which they would not cover. Hose worked no need for a radiator which would have cost extra $1000.00 . I question how many other parts they tell me or other customers they need that they actually do not.

I live 10 mins from MB of Pembroke Pines, but would rather drive the 30 mins across town and go to MB of Ft Lauderdale. They are organized, thoughtful, communicative and professional. Mike Ferraro kept me up to date on the service status of my car. Thank you!

Rodolfo was great!!!! The whole experience was really good

I have been a happy client of this company for many years. Year by year they truly exceeded my expectations. Outstanding 5-stars customer service. Excellent management. Special Thanks for my assigned agent Chris for his commitment, efficiency and attention to every detail. Highly recommend this company to everyone looking for excellence. Natalia Novikova

Brought my car for oil change ( no brakes), nothing was wrong! Was told by service rep. : That I need service B for $1700.00. If I do somewhere else I will loose extended warranty!

I have a 2011 gl450 that I purchased from a different dealer. After the dealer had the suv for 2 months, they didn't solve the problems they were supposed to fix. The suv also had a recall that I was unaware of until after the purchase. I took it to Mercedes for them to check the recall and to also have a diagnostic ran because my dealer gave me the suv back with warning lights on. It took Mercedes 2 days to check and diagnose my car problems. 1 of which is the suspension that was supposed to be fixed but it isn't fixed correctly. And while the recall was free, that diagnostic test is $350, just to tell me that the dealership I bought it from, doesn't know what their doing. Money well spent. At least I know what's going on with the vehicle. The Mercedes dealership was everything I expected it to be. Hipolito was honest and upfront about the services that they provided. They even washed and vacuumed my suv before returning it.

Excellent service thank you so much

Excellent sales team Excellent service Beautiful facility Clean environment

Alliyah was wonderful. She was very helpful and made sure I knew what was going on throughout my appointment.

Ecxelente servicio, la atencion es unica, el servico posventa es muy completo, perfecto para tomar una decisiòn de compra.

Best location! Had to bring my car in for service and William took such good care of me and my car! I knew I was in good hands. I’ll always stay with Mercedes when I get service like this!

Had the best experience getting the perfect car for me. Bryce went above and beyond t make my experience seamless and enjoyable. Bryce is very knowledgeable about the vehicles and will show you how to use all the features of the car. Also, I have been very satisfied with the level of professionalism and friendliness of everyone at this location. This is definitely the place to go if you are looking for great vehicles, and most importantly the friendliest and most professional team, unlike many other car dealerships of several other luxury brands that great customers with a snobby and arrogant attitude. Thank you to this great team at Mercedes Benz Fort Lauderdale

Easy to make service appointment via email to Mike Ferraro. In and out as promised. Only did work that was needed, nothing else. Topped all fluids. Lyft home came very quick. A first-class treatment all around.

I went today for my 60000 maintenance. Mike my service guy was great. Great experience

Amazing from the moment you show up till you leave they treat you like family!

Treated me and my E350 like we purchased it at the dealership, we did not. This was a recalled item from MB and even though my vehicle is tens years old and they treated it like a new car for a routine check. the service dept personnel all were great.

Rudy in the service dept is so helpful he?s the best !

My name is Tanya , and I have an excellent experience with Mercedes Benz of Fort Lauderdale !!!!!! All people are very professional and very friendly . AndI I will recommend Mercedes Benz of Fort Lauderdale to all my friends and family members !!! Thank you so much !!!!!

Replace coil on ML350. Filiberto Pena was very thorough and polite.

Every time I went to talk to any service specialist, there was always bad and careless attitude. When finally had an appointment with James. He is the only nice and normal person there. If it wasn't for him. I would've have given only 1 star. The only issue I still have is the android / car play assistant in my car. I'm calling to get that re checked.

Great service and follow up. Will come back and also recommend.

Service was impeccable! I got my car serviced and car washed and vacuumed.

Service advisor was professsional,friendly,responsive to all questions.as a new customer I appreciated Tory Williams making me feel welcome

Chris Jablonski was extremely professional and compassionate. He certainly makes sure that my car got First-class treatment. I give Chris a Five stars review

Have taken my 2 cars there for service for years my advisor Many Guzman has always provided me with great service everyone is always very nice 👍

Every time I went to talk to any service specialist, there was always bad and careless attitude. When finally had an appointment with James. He is the only nice and normal person there. If it wasn't for him. I would've have given only 1 star. The only issue I still have is the android / car play assistant in my car. I'm calling to get that re checked.

Benz of Lauderdale has a very courteous staff and extremely efficient team in every department. Plus Feliberto was very professional and reliable and knowledgeable.

Great service, purchased pre owned vehicle which was in mint conditions as advertised. Do not expect negotiations or sales pressures at all, the advertised price is final. Sales consultant: Mr. Ivan Silva; highly recommended!

Kyle at Auto Nation (Mercedes Benz) Collision Center in Ft Lauderdale is a 10 the people there are absolutely helpful and caring.

Service representative, Tameka was excellent. She scheduled and processed my vehicle with ease. I was given a loaner vehicle for the week as the service required several recall parts. Tameka corresponded with me daily with updates. I was extremely satisfied with her attention and expertise.

Sales experience was extremely satisfying. Bob my sales representative was very knowledgeable and presented various options available for my lease return. Ultimately I purchased the car.

Mike Ferraro is one of the main reasons I have taken each of my cars to Ft Laud Mercedes. He is top notch.

Todd was the most helpful sales person I’ve ever worked with, from the beginning he showed that he cares about the customer not just making the sale and continues this care throughout my vehicles journey!

Super great customer service. Excellent everything went smoothly and fast.

Engine light went on. Dropped off immediately. Check out and was related to gas cap. Software upgrades and other things were also made. This was accomplished quickly.

My sales agent, Calin Oran was outstanding. He was patient, knowledgeable and professional. He addressed all of my concerns. I had a lot of anxiety before I arrived at the dealership. He helped by making this experience a good one The financial manager, Stephanie Thompson was great. She was straight forward. She too was very professional, knowledgeable and helped me with financing. My car was delivered to my house and my trade-in car was taken. On the following day Calin showed me how to fully operate the vehicle. All of my friends and family like the car. I will be sending over customers.

It was fantastic. The staff is superb. They bent backwards to make sure that the job is well done. The car was washed and was very clean when it was returned to me

Great experience. I am not at all regretting to drive 28 miles to Fort Lauderdale, instead of just 8 miles to a closer dealer. There you get the honest, true service. Xavier my service advisor was professional, knowledgeable, friendly and courteous. The time estimated was the time taken. Even he came to advise me that my car is being washed and would be ready in 10 minutes. And that exactly what it took.

from the front door I was made to be comfortable. A car buying experience unlike any other. Joe Hagen was a great listener and answered every question with ease. He sent me preview photos before I even got there. I never felt pressured but appreciated.

Have been using the same Service Advisor for years. He is the only person that I trust. Mike Ferraro. As long as he is there I would not think of going anywhere else.

Tameka was fantastic. She did her all to help me. She would give me regular calls to update me.

Experience was Great, Randy And Carlo met all my requirements. I came in dealership and they treated me like family from start to finish. I was gifted an Amg box with a few personalized Mercedes Benz Amg Merchandise as a surprise and the feeling I got from that was heart warming. They also set the car up with a big bow and put my name and company name on a podium next to my car to help me out with my marketing. I?ve must admit these guys gain an life time relationship with me and my company. HIGHLY RECOMMEND

All good service was good Filapberto was very thorough

As usual, Mercedes Benz of Fort Lauderdale is immaculate! The facility is super clean, the customer service is A+, and the whole vibe is professional and welcoming.

Mike Ferraro is hands down the best service advisor I have ever had, between any brand. He is knowledgeable, diligent and has my best interest and safety in mind. I continue to do business with MB FTL because of my relationship with Mike. I recommend him and Mercedes? FTL to anyone in need of Service or repair for their Mercedes? Benz!

Perfect service Bill Lynn handled my assignment from the minute I got there and ordered me a Lyft to and from my house First Class Service all the way 😀

Best car service I’ve had in a while. Tameka was awesome! Got my car back in no time 💪🏾

Michael has exceeded my expectations once again. I Refered a friend to him and was informed that Michael was the best advisor he has ever had.

Once again Mike Ferraro in service exceeded my expectations. Mike has yet to find a repair for any problem I have had despite, despite having a lot of brand new technology and software in the 2021 E450 Cabriolet model.

Manny was vey helpful and communicative.

As always, they excelled my expectations. Mike Ferraro has yet to be able to fix anything in my 2021 E450 Cabriolet, despite some brand new technology and software for 2021.

Thank you, everything was great. Good experience Will recommend to family and froends

2nd time I had my 2015 C300 serviced here. Christopher Jablonski was great in explaining their repair process and pricing details. Very professional and great communicator. I will definitely go back.

My service advisor isHipolito he made my concern happen . Service was done in a timely manner, I appreciate the honesty and will recommend MB Fort Lauderdale for your purchase and service

The car I chose to purchase was not on the property and was shipped from Miami. however the salesman stated it would be there the next morning by 10am, it wasn't and he did not call with an update. it wasn't until my husband call were we updated on the cars arrival. also due to the rush of the sale, I was not able to test drive the car until the day after purchase. I have not received a call concerning the 2nd key. Most importantly, I was not informed that there was a huge scrape under the bridge of the car.

Yesterday I enjoyed another very positive experience at Mercedes-Benz of Fort Lauderdale! A week or so prior, I had booked an appointment with the service department. When I arrived, I was immediately and cheerfully greeted, and then ushered into the beautiful waiting room where my representative (Christopher Jablonsky) met me and invited me into his office to go over the details of my service, and answer any questions I might have had. I was made to feel quite welcomed and respected, and I trust that I received the very best service for my car’s individual needs in a timely manner. I remain very impressed with my overall experience at Mercedes Benz of Fort Lauderdale, and would like to thank everyone there for the kindness, courtesy, and professionalism shown to me. Special kudos to Mr. Jablonsky, who exemplifies excellence in customer service.

To maintain my AMG C43, I came in for a simple service: oil change, engine check and fluid top off and a clean and vacuum. I met with the individual assigned and we walked the car. I specifically pointed out that I wanted the inside vacuumed and where. He said, no problem, I’ll take care of it myself..2 and a half hours later, nothing I asked for was accomplished. How disappointing! I used to hold the dealership and Mercedes brand in high esteem but no more…I’ll find an independent mechanic now. A disgruntled former customer

Did the A service and all went very well. Rudy, my service advisor, is the best.

We has service done to out car and extremely happy with everything!

Manny was amazing assisting with my recent repair. He kept me aware and worked to get my car back to me as quickly as possible. He was a an absolute pleasure to work with!

Excellent and efficient service, with special thanks to my sales associate, Sam Edelsburg!

My experience was very negative, no welcome from service desk, every person that walked by me or I walked passed never said hello or good morning. My car was not repaired, I brought it in for the AC, not cooling and not blowing as it was, however they said nothing was wrong with it. I was told that when I went back to the deal to change my oil that they would look and see if it was really broken. So I am driving a Mercedes that the dealer can not fix, and with a semi functional AC in 90 degree Weather.

Posting the same review I left on google since you asked me to via email - including screenshots this time :) Leave your car here if you want it to sit for 2 days without even being touched. Communication is non existent unless you initiate it. And there seems to be no service loaners unless you book out weeks in advance. When it’s a safety issue with a 3 month old $200k car I just find that to be unacceptable. At any rate the service here sucks and I’ll just drive down to collection next time to avoid this dealer.

Very good dealer They did exactly what promised I

Have been having our cars serviced at Fort Lauderdale Mercedes for years, Mike Ferero has been our advisor for at least 10 of those years and always has time to discuss and recommend how to proceed. Great service department all around!

Service department is wonderful My salesman was a liar The dealership used card department never returned my calls even though I left over 7 messages - it is disgraceful and exactly what gives used car dealers the reputation of dishonesty and selling lemons. Todd Fine sold me a lemon and despite his representation that he would always be available and helpful after the purchase, he was nonchalant and completely unhelpful, Car was in the repair shop 3 times in less than a year with over 5,000 worth of repairs not covered by the over $5000 CD it?s of the warranty.

Happy with my new 2022 GLA -250

Excelente costumer services.

Service advisors are great, job was done on time and to high levels. However I booked the car in for a recall item which I was told it would be done, only to check in and find out the car isn’t due for it yet. Shame, because the rest was great…

Always an incredibly lovely and professional experience there. In spite of maintenance for these cars being kind of expensive I’m always surprised at the things they take care of for no charge at all. Much better than my experience up in Pompano Beach.

Purchased the 450 GLS last year from Bruno. Excellent experience. Recently needed service and Torey was excellent to deal with- highly recommend!

Great experience. Very attentive staff and punctual

This dealership is the best, but what makes it so extraordinary is my service advisor, Chris Jablonski! He goes over and above for all of his clients, and is so customer-oriented, which is very hard to find nowadays! I feel so lucky that he makes things flow very easily. He is such an asset to that dealership and truly makes it a pleasure to deal with when you are experiencing any kind of issues or problems with your vehicle! You can buy a car anywhere, but it’s the service you receive after the purchase that speaks volumes, and you won’t be disappointed here! Thank you Chris for making my car right, and doing everything you did for me!!

We have a 2011 gl 550 that we brought to the service department for a recall while the vehicle is there my wife ask the service advisor Bill to check one things and she ask for an oil change. we told bill that the suspension Compressor was touching the frame and creating a vibration but otherwise the suspension is working fine Bill called us back telling us that the repair for the compressor was 1200 bucks and that we also needed the serpentine belt replaced that would cost about 400 bucks needless to say I was shocked I was even more floored when he announced me that their hourly rate was almost $300 an hour sorry buddy But you’re not going to create new business like that Anyway you’re not gonna get my business. So 650 bucks later my serpentine belt was not replaced and my suspension compressor bracket neither I don’t think I’ll go back unless it’s warranty work

Overall good as always ? Chris went beyond to help me with my experience

The friendliness and the courtesy of the service advisors.

Service was quick and handled professionally by Mike my service coordinator ..

my service experience was excellent.

Easy to schedule service - good communication and follow up.

Best experience I?ve had in awhile. The level of service at this Mercedes was falling short. Thanks Rodolfo.

Always a great experience. My service advisor Manny is the absolute best!

From the very beginning our car buying experience was excellent. The sales team was very patient,nice and helpful. The finance guy was very informative and explained all the finance options available. All around the best experience. Highly recommend.

The sales team we worked with were very obliging and really went the extra mile to make us happy with the car we bought. They actually went so far as to paint over some problem areas and order new floor mats since none came with the car. They also promised to get me an instruction manual and work on getting the second key from the previous owner (both of which also didn't come with the car... pay attention to that second key, if you wind up needing it and don't have one, a duplicate will cost you upwards of $500). As for the dealership, be prepared to have the transaction take longer that you were expecting; no funny business, just too few people in the finance department and inter-departmental communication less than ideal. That said, we did wander into the dealership toward the end of the day on Friday, so arriving both earlier in the day and earlier in the week should provide a more satisfactory administrative experience. Still, when all was said and done, we got the car we wanted at the price we wanted and thoroughly enjoyed our drive home. I'd buy from Mercedes of Ft. Lauderdale again... on a Wednesday at 11am.

Great respectful service Fast and efficient my only choice

Lance Noel was an excellent salesman! Very accommodating.

Friendly and professional Services was provided by the service team at the FT. Lauderdale dealership.

I made an appointment to have my battery changed at the Mercedes Benz dealer. My service advisor Chris greeted me and had the car serviced while I waited. I was very pleased with the entire process.

Everyone was very accommodating!!!! Helpful and affordable

Service department was wonderful from start to finish, especially William.

Salesman a blessing. Very diligent. I found the car that I was looking for.

Service was completed while I waited. Car was returned, clean inside and out, in good time. my service advisor, Michael Ferraro was excellent, as always.

I have always had pleasant buying experiences at this dealership. The employees know me well from past buying

Ordered a unique vehicle about a year ago. Covid slowed things down by my Sales team kept me informed of my delivery status.

excellent service i visited other brand dealers they dont even stand up to ask you if you have questions since the first moment i made contact with mercedes i recieved great service not only regarding the cars , but financing etc even phone calls after work hours to help me with my questions regarding car and also financing tony guevara and walter bernal were great!!!!!! i would definitely come back for my next car

From the service representative to the full experience all was excellent. Prompt service and all was fixed. Comfortable waiting area. Thank you

Alex Covarrubias was the sales person who was responsible for the outstanding puchase experience. Autonation you have a good one here…. make sure to hold on to him!

I was helped by Rudy and he was great, he adviced me and gave me the best recommendation for my problem.

Bill gave me great service!!!! He was very helfulll and attentive.

The work performed on the car repair was outstanding. . I am very pleased with the results.

I was helped by Rudy and he was great, he adviced me and gave me the best recommendation for my problem.

Excellent customer service and very easy purchase process. It was seamless and made it very easy!

I was very worried because suddenly the power steering stopped working and had an screen message saying that the system was not working. Fortunately I was very close to my home (about 600 feet) and I drove until the condo. I called Mercedes Benz Fort Lauderdale and obtained very rapidly an appointment for next day. I was welcomed by Polo who take care of my car and I find that was very professional, friendly and efficient. H made arrangements to facilitate transportation to my residence and back to Mercedes. My problem was solved and started using my car as usually. I want to stress the quality of attention and of service that I received and want to congratulate Mercedes for this and to thank Polo very sincerely for his kind and efficient service.

It was a very good experience, Manny's treatment and professionalism are unmatched, I will surely return soon to give my vehicle the best treatment

Thank you for your professional service!

Make an appointment very easily on the phone. The service advisor Xavier was ver attentive to my concerns. I got a Lift back home and they sent a Lift to pick me up the next day.

Took my 2011 G-class to have two electrical problems repaired. Mr. Chris Jablonski was my service adviser. The problems both turned out to be buried in settings. Chris fixed both faults. It impressed me that he listened to me, understood the problems, and repaired them on a vehicle that ?old.? All of that, and just a wonderful chap with whom to speak. Would strongly recommend him!

Robert was very polite, courteous, and professional

Sales person went out Of his way to make sure I got the car /Color/spec I wanted within the time frame required.

My service tech was Rudy. He is exceptional. Extremely polite and efficient. If he tells you something......that is the way it is. He is an asset to the dealership

excellent and very professional. The salesman was the best.

The service department at Fort Lauderdale Mercedes is awesome, especially when you have a service advisor like Michael Ferraro, he is professional and is always on it. I would highly suggest anyone that owns a Mercedes to to have Michael as your service advisor. It makes owning a Mercedes a breeze and I cannot wait to get my new S580 next month.

Great service ! Costumer service is great. I been leasing my car for past 3 years with the same facility

Great team! Very professional. My Service Advisor, Torey Williams, went above and beyond!

Fast/ friendly service. Every part of your service visit is explained in detail. They are focused on you being comfortable and satisfied.

Brought my car in for the first time to get it checked out and make sure things were ok. Communication was subpar, and I spent most of the time working and didn?t realize four hours had passed. I got up to check what was going on and the front desk person was not really helpful and said I would have to wait for my sm to come back from break instead of just calling to find out. Definitely not the type of service expected at a Mercedes dealership?.

Seamless , efficient was not scheduled service advisor was great

Great service; fast & Bill was very professional, plus the car was very clean, including the rims, after being washed!

Had my car in for some extended warranty work and William made sure everything that needed repair was taken care of. Really went the extra mile for me

STAY AWAY!!!! STAY AWAY!!!! STAY AWAY!!!!! FROM THIS LOCATION!!! GENERAL MANAGER WILL NEVER CALL YOU BACK!!! I am a customer of Fort Lauderdale Mercedes-Benz for over 20 years, Seems to change the management service is horrible absolutely horrible!! I least a GLS 450 2020 and I realize that the tires that I have on the vehicle is falling apart pieces of rubber are peeling off and the car is shaking. I went to the store and I spoke to the service manager by name Orlando, When he saw my tires he asked me who put these tires on my vehicle, He told me that the tires are not below to Mercedes and he need to check it out. He called me the next day and he told me that this is a new brand that Mercedes start using and I’m not the only one that complained about that issue with that brand. He’s apologized to me and my 4 tires was change two new ones and I also got alignment and balance for no charge. Four months later which is 5000 miles later I start having the same issue with the New tires(when they replaced me the tire they give me the same brand which I have a problem with) I went to the store again and I realize that Orlando is not longer working there. I spoke with the service manager my name Mary. Oh he was looking at my tires she took some photos and she back with me a few days later telling me that what you can do it’s only to replace me two tires for free and I will need to pay for the other 2 and also that I need to pay for balance and alignment. This is ridiculous being $1500 a month for a car which is not even safe to drive!! I told her that I’m not willing to pay for anything and all I want is the four new tires with the recognize name brand.- The tires is breaking apart, Pieces of rubber hanging out. I must’ve mentioned that I’m driving over 35 years I am not a rough driver and 99% of my driving is on the highway. Something is fishy regard that brand of tires even when I went to the store the first time the old service manager told me that these tires are not below to Mercedes, then he find out that this is a new brand did Mercedes start using with .as I mentioned in the beginning of the review. I asked her to send me an email with her lousy offer and I was waiting for over a week for her to send it and she never did. I called the store again and Iris was asking to talk to the general manager until today which is over a week he never got back with me. I decide to call again to Mari this morning and she told me that nothing change and that’s the offer…. I asked her to put my cousin on the line with us and she refuses to put him on the line and she threatened to hang up the phone if I put another person on the line with us. She hung up the phone on me and I never heard back from her I left another message to the general manager of the store and he’s never get back with me. I do have another car in the meantime my GLS is parking in my garage because I don’t like to risk my three kids riding the car with defective tires. In the meantime I will give them till the end of the week and if it’s not gonna be resolved I will contact Mercedes USA along with my lawyer to handle this issue. This is a safety matter!!! Mari the service manager represent the store totally horrible!!! She was trying to bargain with me about the two other tires on top of my kids safety.!! As I mentioned before GENERAL MANAGER NEVER CALL BACK.. I will keep updates and adding to this review and I will keep you guys posted if anything change.. *** I was able to get a hold of the store manager this morning only by calling him from my office number so I was able to get a hold of him…. They don’t wanna replace me entire tires and he offer me the same thing that Mary Offer-me. I asked him why they replaced my 4 tires 4 months ago ,what’s the difference between then and now… His answer was that he was not part of the conversation between me and Orlando so I ask him to take a look and his computer for my vehicle service record and he will be able to see it. He refused to do so and he told me that he need to end the conversion.

Excellent service. Very professional and polite. A big help in making my purchase

Very enjoyable working with Bob Keenan and Paul Lazarus in sales! Super customer service. Everything was ready on time. Great facility, very comfortable, great selection.

Peter and Mike really hooked it up for me . Same day service in/out. Took care of everything and then some. I really appreciate the professionalism thank you guys.

smooth sailing the whole way

The overall experience was great.

Satisfactory. The sales person could have been a bit more interactive during the buying process. Overall though it was a satisfactory experience.

Great Customer service from the service advisor Manny

very prompt with service and pleasant service technicians.

I met with Rick and he took care of all my concerns and understood me . It was easy fast and it was a pleasure .

First class Service and great explanation of what needed to be done. James Rubio was Outstanding!

William is just awesome he knows his customers and does a terrific job all times leaving me completely satisfied thank you Mercedes Benz for William as well as my truck I love you guys

Great Work by Service advisor. Access to loaner car is very important withthe service on my car Last 5 cars have been purchased at Ft Laud

Over priced. Tried over selling services. Went in for a recall and spent almost $700 on oil change and wipers.. My representative left before I picked up my car @ 6 pm. Was not able to go over issues and questions. Car wash not even washed wash or cleaned when returned.. Never again.

Die Niederlassung ist gut organisiert. Alle sind sehr freundlich. Es ist sauber und aufgeräumt. Die Wartelounge bietet Kaffee und Wasser an.

The Mercedes Benz house is my house and I hope that they correct the bad elements that may exist in the service area. when we arrive we want to see educated people , who greet people and do not look at people as strangers , never judge by the sometimes sporty and comfortable clothing that users sometimes like .

Their service and knowledge of the vehicle and their kindness was great.

Called service explained the problem I was experiencing and got me an immediate appointment and said work would be completed in two hours.

Calin was a please to deal with and by my vechile from. He took the time to explain all my options and was a true patient gentleman.

Always courteous. Robert in Service is excellent in providing the best.

Great service provided my Service Advisor. Mike Farraro. I needed a simple item fixed and Mile told me to wait and it would be done in less than an hour. I had a great cup of coffee from the coffee bar waiting room and within 30 minutes my car was done and washed. Thank you Mike for the great service! Luis Rimoli

Wonderful service at Mercedes Fort Lauderdale. William and Walter looked after me and were friendly and polite. I would highly recommend Mercedes Fort Lauderdale above some of the other Mercedes dealerships I have worked with.

EXCELLENT SERVICE.... VERY GOOD MANAGEMENT AND HANDLING OF THE LADY MANAGER OF THE SERVICE AREA.

alex already had the automobile ready for us to see and drive...seamless purchasing policy and i expect to purchase from this group again in the future

Polo, Rick and the team were awesome. I recommend this store and this shop for service.

me atendieron r�pido y solucione la situaci�n con mi veh�culo.

Sent my car for servicing, expecting to get it back the next day, after being warned that they have a back up as their system were down the day before. I left 2 voicemails + text my service advisor twice for update on time I can go pick up my car. Finally managed to get hold of him and was told that my car was ready for pick up hours ago. I have had no responses to my past vm or text. When I went to pick up my car, took 45 mins to find my car. Overall a really bad experience. However the staff (except the service advisor) were helpful and super apologetic when they couldn?t find my car.

Good service; the attention and attitude very gentle

I knew that I needed a new tire because it was worn, and I needed an alignment to be done so when I arrived at the service dept I was well taken care of and I had new tires put on my car and the alignment was done also. All was fine the staff is professional, helpful and courteous

Overall this is a well run place with likable staff. The service Dept is good at what it does but everything is expensive to fix or maintain. My additional warranty costs plenty but not sure what provides me with. The car broke down twice for the same reason (the computer wasn?t functioning). Once on the 95 on ramp in Miami/Doral area and they couldn?t send anyone to pick me up ! Neither could their sister dealership in Miami (truly the worst customer service there!!!), I was literally alone & stranded! Some covid bs excuse Anyway, I finally got me a tow which cost me over $250 and someone had to come and get me. It was an awful experience!

Excellent, very welcoming, Individuals are knowledgeable, friendly, and efficient, and facility is well equipped for a wait: television, drinks, chargers for phones and computers, etc?

Mike F is the best advisor..::the team from the moment you enter until you leave including the loaner team takes care of ALL of your needs.::highly recommend Darren E

The reason I went there is because of Peter McInnis who is pleasant to deal with and that I purchased or leased cars from for years.

customer service was great . I took my car for first Maintenance service. I did not have to wait for the car to get done. The service advisor scheduled a lift to give a ride back and forth. I was really appreciated that. Thank you so much!

Service is Top Notch! I had a regular service and an issue with massaging seats on my GL 550. Robert Blair was my technician. From start to finish the experience was pleasant, accommodating and rewarding as my seats were fixed, vehicle washed and running perfectly. Although I never “see” the mechanics, I hope they know how much they are appreciated! My cost was a bit over $3,200.00 and worth it!

Chris in service is the best ! I highly recommend him!

Let me start by saying reviews from me are very rare, I seldom do them good or bad but I was so inclined in this case it was only fair to recognize 5 star service when it's provided and in this case all free, more than doubling it's potential value. I was in a position to drop into Mercedes Benz of Ft. Lauderdale while waiting for my wife to return from a flight that she was flying round trip in the same day and it wasn't worth driving all the way back to our house so I stayed local to save time and money and this fit in perfectly in getting this service completed. With that in mind we don't live anywhere near this dealership nearly 200 miles away and there are no Benz dealerships any closer to us. Due to a sudden breakdown of my other vehicle the day before (a newer 2010 GM product in a similar class to the E350 model) I was forced to drive my 2006 Mercedes E350. That in fact is why my need to visit them, my Mercedes had an issue of it's own. I recently acquired it a few months ago and it has high mileage of which this Mercedes model and year has a very techy brake system referred to as SBC that counts your brake depressions and then at that limit requires service, bad part or not. To Mercedes credit my research indicated that they had significantly extended their warranty on this previously very expensive brake pump part and service and I had some time so decided to drop into this dealership close to the airport. I spoke to the service department, specifically service adviser Robert Blair and without hesitation, argument, any denials or usually required disclaimers he immediately assisted me and though I had to wait a fair amount of time unavoidably due to the length of repair and so forth, he confirmed parts in stock, confirmed meeting time constraints I explained I was under and ultimately they met ALL of the deadlines etc. and my car was soon returned with a nice wash and fully functional and safe for our trip back home. I was very impressed and satisfied and working on very little sleep having to leave very early to catch my wife's international flight so that lifted my energy levels quite a bit. Can't see how it could be anymore stress free.

Excellent as usual. Peter McInnis is outstanding !! I have purchased over 20 new and certified pre owned cars from him.

My Sales Representative was Bryce Greenfield.He was phenomenal ,The Buying Experience was GREAT

When I went to purchase a new car, I was initially disappointed that there were none of what I was looking for available. I sat with my salesman and ordered a car and was able to choose exactly which options and colors I wanted. I was kept informed of the build process and when the car arrived it was nicer that I had imagined. The quality and style and comfort is amazing.

My service advisor Mr. Mike Ferraro is fabulous and makes the trip to your dealership worthwhile! I recommend him strongly! Mr Nassar

The Professional Service I Received I Was Informed The Whole Time Service Was Being Done And When Done Car Wash Being Washed! Service Was Great!

They could not figure out the issue with my Ac then proceeded to tell me they can add freon to try and see if it will fix the issue which i was ok with until they told me an absurd price of $883.60 to add freon ... went to auto zone got a can and did it myself cost was 60$ complete scammers

Great service, punctual, reliable, highly recommend

Mike gives best customer service and best price , and he always gives me my car on time after checking everything.

Very happy customer. I had a great experience. Carlo my salesman answered all of my questions and was very knowledgeable and friendly. I drove away in my beautiful new suv.

I had a wonderful experience. Carlo my salesman was knowledgeable and friendly and answered all my questions. I drove away in my beautiful new Mercedes GLE 350 SUV. Obviously I’m a very happy customer.

Friendly service advisor. Prefer this location to pompano where they are not as friendly. Could use some additional perks as wait time can be long such as the JM Lexus service waiting room has which is much nicer. Needs desks for people who need to work and a more luxury feel.

I went in for my first maintenance/service visit and was highly impressed altogether. Fernandino, I think his name is, is highly experienced and very helpful.

Overall was great, Loved the guy who helped us, His name was ray. Great time

I went in for my first maintenance/service visit and was highly impressed altogether. Fernandino, I think his name is, is highly experienced and very helpful.

Told me car ready about 1:30 was not ready till 4pm probably a more reasonable time.

Accurate, quality, and timely service!

Terrible service. Service advisor was Michael Ferraro. Mr Ferraro doesn’t return phone calls - didn’t keep me updated on status of repairs to my vehicle when dealership had difficulty getting parts necessary to complete repair. After the dealership had my car for a month - my text message inquiring about status of repairs and if part had been received - was answered with “not yet”. Two phone calls to dealership manager, Mr.Hummel, were unanswered - but received an answer from “Mary” who identified herself as the service manager. I had been told just a few days earlier there currently was no service manager, the previous service manager “Orlando” had left. Mary said she would talk to the parts manager about getting the part necessary to complete my repair. Mary called back the following day stating they were expecting the part to be delivered the next day - it did arrive the next day as she thought it would - and the repair was completed - why couldn’t Mr Ferraro have followed through before this? It was necessary for me to pick up the vehicle after the service dept. had closed - but I was advised there would be no problem picking up my car from the sales dept. When I arrived to pick up my car, the young lady in sales was new and wasn’t able to get the computer to take the payment for the service. I had to return to the dealership the following day to pay for my service. When I got home and looked at the service papers I was given - I noticed errors in stated miles on the odometer - also it stated that one of my tires was bad (I had 4 new tires put on the car less than a week before it went in for repair) - AND - attached to my service papers - I had the service paper of another client - and what look like an inventory sheet regal one of their vehicles for sale. To add to all this - I found a significant scratch/dent On my car that I don’t remember ever seeing before. Also - called Auto Nation Corporate office to place complaint - spoke with young lady named “Socorro” who took all the information promising that I would receive a call back within 48 business hours - it’s now six weeks since that call - and no call back was received. Not a happy client ☹️

The service department was extremely helpful. They took care of the problem in record time. I was very pleased with the service.

Christopher Jablonski is the best service advisor we have had for the 3 Mercedes we have owned

My experience with Mercedes Benz of Fort Lauderdale service department has always been superb. My service agent Mr. Torey Williams is always on top of my service inquiry and he gets my vehicle in and out of repair without hesitation.

Called Chris Jablonski and told him I needed tires. He looked up his inventory and said the tires were in stock. He told me to come in and he could have them replaced the same day. I went to the dealership the same day and within two hours my vehicle had two tires mounted and balanced. To round out the service I got a comp car wash.

Taking your car to the dealer when you're out of warranty is such a scam. Don't waste your time. I took my car in for 2 issues - my bluetooth kept disconnecting and also my windshield wiper liquid was not dispensing. I was advised the cost would be $289 just to find out what the problem was but that it would be applied to the repair. I was told the repair of the bluetooth issue was going to be $6,150 and the part was on back order so it could be months before it could be fixed. Obviously I did not go with the repair. I asked about the windshield wiper fluid and he said that was just jammed and it would be about $147 to have fixed. When I asked if it could just be deducted from the $289 like he told me when I dropped off the vehicle he said no because the $289 only applied to my bluetooth issue. The total cost ended up being $347 - $289 for the 'diagnostic' plus $34 'shop charge' plus taxes. And to top it off, they said they would 'detail' the car prior to pick up. When I picked it up they had just vaccumed the front but left the back as is. Never again!

This Mercedes Benz dealership was the fastest and most reliable. Had a flat tire which roadside assistance took the vehicle to this service center. (usually visit the Miami Dade locations) I was so impressed by Bill and this facility. Prompt service, understood the issue, resolved the issue and was crystal clear on instructions/pricing. The ease of knowing the vehicle was being taken care by Bill ,to facilitate every step truly shows he's a great asset to this location.

The service team always explains what they want to do and why. The only issue I have is that repairs are solely focused on years or miles and often the car is not in either category and the owner is kind of frightened into doing a maintenance event that they might be able to wait on.

Ordered a new 300 convertible. Had to wait a little longer due to supply issues, but the dealer delivered the car to my house when it came in.