Recent Reviews from Mercedes-Benz of Ft. Lauderdale

Muy buena atención pero los autos no están en buen estado ..

My experience was awesome. Tommy Valez (salesman) was patient. It was not an all day process which was great.

If your looking for 1st class service and a quality car, look no further than Mercedes Benz of Ft Lauderdale. Ask for Raymond Ragnacci, he’ll take care of you, no muss no fuss.

Calin was the best car dealer salesperson we have ever worked with. His honesty was obvious from the start. He's the real reason we purchased from this dealer. Thanks again Calin

Very attentive and professional Feliberto was informative and timely in his response

My service advisor Mike Farraro is outstanding. He always gets me in and out as soon as possible. He’s the best.

Do not buy car from this dealership. I purchase a Mercedes Benz with a bad transmission and I had to fight tooth and nail to have the issue fixed. I prepaid my service plan and they cancelled my plan and took my money.

Worst experience I have ever had. WOW. Carlo Rozenblad one of the sales people,first line of attack at this dealership who followed up with me after a online inquiry. He was the most disrespectful people I have ever had the displeasure of interacting with. They were very misleading with there numbers, adding insane amounts of markup for themselves but then proceeded to try and tell me that I was wrong and just need to find a cheaper car. These people do not know how to treat customer. Please beware.

My experience was great with AutoNation in Mercedez.

Very attentive and professional Feliberto was informative and timely in his response

Todd Fine is an exceptional salesman, humble and very polite. Gets the job done, is well-versed in the vehicles he sells also have a thorough understanding of the features, specifications, and benefits of each model. And great communication skills.

This dealership's service was impeccable. Fast professional and very detailed.

Great atmosphere everybody’s always helpful. The only issue that I’ve have is every time I drop my car for service they never wash it or clean it. The inside. Crazy.. this is how they give it back smh

These people are super slow. I brought in for a check engine light and they didn’t call me with a update for over a week. And then I had to call them. Fortunately I had a loaner but geez. And then it took daily follow up to get them working on. Maybe it’s because my mb is a 2015? Nice people but they don’t communicate properly. Or staff mechanics

Chris Jablonski and his staff have the best Mercedes service in south Florida. Quick, courteous, professional with top notch service. He cares for your car like it’s his own.

The attention by Manny Guzman was excellent. He explained in full detail what the issue was with my car and made sure everything went smoothly from beginning to end. I was very satisfied with the service.

Insulting at first, but the Sales Managers made up for the shortcomings & lack of knowledge from one supervisor

What a Great Experience

Disappointment is the title with which i can describe the recent negotiation carried out at the mercedes dealership, with the executive mr calin orban, since abilities and deceit were used to sell a gle 350 vehicle. I requested an examining committee by the mercedes benz, to corroborate and make the corrections in my case. Sincerely jonny neira. Customer.

Torry was very helpful outstanding service.

Very easy to work with and accommodating.

Very nice nice rep

Mr. Torres did a phenomenal job as always during my service appointment. During the process I had great communication and was made aware of what was needed at all times. Top notch dealership with great employees.

First class service, efficient and on time. And their client pickup service works like a Swiss watch. Robert Blair, my service advisor did an excellent job!

Really rude and arrogant dealership, a terrible representation of the MB brand

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I went for my scheduled maintenance and was received by Manny Guzman who checked me in. The service time was going to be around 2 hours so I took a book while I waited. Very comfortable lounge coffee available nice quiet atmosphere. After 2 hours car was ready and I was out the door. Manny was very accommodating and well trained with questions I had about the car. Nice and relaxing experience…..

Horrible atenciin

Muy buena

Excellent service and the service advisor was awesome

Quick, efficient and reasonably priced.

Mike is the best service advisor I have ever had. Always a pleasure to deal with him in a relaxed, professional and honest manner. Longevity and trust - Mike is a great asset to Mercedes Benz of Fort Lauderdale.

Mike Ferraro is the best service advisor I have ever experienced through many years of dealing with Mercedes Benz of Fort Lauderdale. Relaxed, professional and honest - Mike is an asset to the dealership. Longevity, trust and personality matter.

Professional service that was done fast. Service advisor is very knowledgeable and helpful. I was advised promptly of repairs needed and costs. Car was repaired as promised. Everyone was very pleasant to work with.

Professional service that was done fast. Service advisor is very knowledgeable and helpful. I was advised promptly of repairs needed and costs. Car was repaired as promised. Everyone was very pleasant to work with.

The worst dealership I have ever dealt with.

I put in a request for a vehicle and setup an appointment for the time the dealership opened. I was contacted by their online sales center. Don't ever listen to the Autonation Express. It's a complete joke and fraud. I wanted a specific vehicle and I am a highly qualified buyer. I filled out the credit app, received an offer and accepted. I was even told they would deliver the vehicle. I was then contacted by the dealership sales person who was that usual unprofessional typical used car type guy and they stated to go through them directly as they are with the dealership. I said I am going through you directly already, and I assumed I was since ROADSTER represented themselves as AUTONATION CORPORATE OFFICE. The online rep Aaron, told me I could go through him personally and we continued through the deal, as he continued to represent himself as a member of AUTONATION. Two hours pass, I received no updates. I finally get a call and Aaron said that there are two people in the dealership that want the vehicle as well. I said no problem, as intended, I am going to buy the vehicle. Little did I know what was to come............Aaron stated, unfortunately the people in the dealership have priority. I said, why did you ask me to cancel my appointment? Why did you run me in circles? Why did you waste 6 hours of my day. In the end, another horrible experience. Stay away from this dealership and STAY AWAY FROM THEIR ONLINE SALES CENTER THROUGH ROADSTER, it's a complete waste of time. Had I just ignored their Autonation Express program and went to the dealership, I would've saved myself more time and avoided AARON HELES. He is a complete fraud and cannot be trusted! If you want your time wasted, enjoy this dealership.

I bought the car 1 month ago and I have been trying to contact the salesman by phone and he doesn’t answer.. I hope he is ok .. if not..

I usually never leave negative reviews - I like to highlight the positives, but after my experience with Mercedes Fort Lauderdale I just had to write about my experience. I won’t call out any name specifically - but the service tech who assisted me seemed great at first (helpful, knowledgeable, ect) but he was utterly clueless. Almost as if he had no experience with cars. Maybe he was not the mechanic, but you should at least know your stuff. My 2016 E350 had an intermittent misfire. I used a scan tool and found the codes and shared with my tech. He basically wrote them in the service slip - but I get the sense they did regarded them. I paid for a diagnostics - and they found nothing. I asked what was done and was never given a clear answer. Did you check the plugs? Coils? Did you look for vaccum leaks? I get it’s only 1 hour and only so much can be done - but I honestly feel they did NOTHING. They told me the car was good (they had my car for over a week and never followed up with me until I chased three down) Upon pick up the car Miss fired again - okay great now you can read the issue - a few hours pass and I get a repair sheet for $1000. Change one spark plug and one coil. I asked to see the diagnostic and they refused. I asked about the price - we all know we can get a Mercedes OEM coil for $100 and OEM plug for $30. So they wanted $800+ for a 20 minute job? Seriously? That’s the price for a full spark plug / coil change for all six cylinders. It takes 1 hour for a skilled mechanic. But okay fine dealers cost more (I get it - it’s fine) so how certain were they that this was the problem? What tests were done? What’s the hypothesis? Absolutely no word. They refused to answer and said I can leave if I want. I hope I did not come across as rude or had a bad attitude - but I felt so strung along. Told so many contradicting things from the service tech - spoken to as if I know nothing about cars and ultimately decided to leave. I have since solved the issue (at a fraction of the repair , which was wrong Btw ) - and will not be back to this location. Just terrible experience. Great sales team though - but you need to figure out your service techs - these are the people customers will deal with in the future and will ultimately determine if you stick with Mercedes or go to a competitor.

We had a positive, respectful experience with Ray and Allen. It’s our first Mercedes and we will surely refer their services.

I’ve tried to call these people 15 times in a week cannot get through the phone tree

Prompt and couteous service team. Even waited for us post-closing after we were delayed in a traffic jam to pick up our newly serviced car! Great team!

Left my GLC300 on 5/2 to repair some items. The "service advisor" called me the next day to let me know my car was ready. I arrived an hour later and of course my car wasn't ready. The "service advisor" told me someone lost my keys. ENOUGH SAID. After waiting for an hour for a resolution, I was told the tech that was working on my vehicle had my keys. But that tech happened to be on lunch. A tech that was off the clock had possession of my keys....nothing suspicious there. The service manager didn't even have the decency to come speak to me directly about the issue. You would assume a certain level of attention and service from Mercedes. At the very least, you would think that when you receive a call that your car is ready, that it actually is when you go to pick it up.

Im very impress how Carlos get to point and take all My need. The service was amazing and the speed of process. Also come with a brand new car. Thank you again

Perfect, as always. Mike Ferraro is always on top of all issues Could not be happier with Mercedes of Fort Lauderdale .Thanks much, Ted

great place and great customer service, listen what you want and friendly and clean place

Brought our car in for brakes. Repairs were done in a timely manner. We are very satisfied with the service department at Mercedes-Benz of Fort Lauderdale.

The best Dealer in Florida super friendly professionals excellent people

I waited over an hour to simply pick my vehicle up and everyone ran around while the Service manager watched me waiting for the entire hr. Never asked how he can help, only one valet personal helped and had to move another car before moving mine. You would think he would help to get me out and provide satisfactory service. It was the WORST EXPERIENCE I’ve ever had in all my years owning vehicles. I only come here because of the service Advisor but the valet is a mess! No sense of leadership of organization!

Feliberto Pena is always such a great service advisor, He’s always so pleasant and makes sure he accommodates all needs when it comes to servicing my vehicle

Have been with this dealership since 2005 and they continue to meet my expectations for no pressure buying and efficient service. Chris Jablonski is my service advisor and he always goes above and beyond .

Tha best or nothing. Thank you so muchi I am so happy-go-lucky Have a mercedes-benz of fort lauderdale close to me. the best in everything. highly recommended!!! :😀

Good taken care of .. 👍🙂

In and out with great customer service! I was able to get loaner and still made it to work before time.

Best service as always! Thanks to my service advisor, Chris Jablonski, who always takes care of his customers and couldn?t ask for anyone better than him!! It?s a great feeling when you are in good hands, and feel comfortable leaving your car! Thanks Chris?

Wasn't sure about a flat requiring 2 new tires, but when I looked over the old tires sure enough they were ruined. Only complaint, service writer tended to not be sure of things he was telling me, ought to stop the bs and check. Ex: Matching tires were Goodyears, not Pirellis, and car wasn't being worked on when it was parked outside the shop. Why bs when he could just as readily say "need to check." Shop is where return business is made or lost.

My experience was the best ever. The staff treated me like family.

Excellent experience. Taken immediately. Tol woul take approx 2 hrs - I could wait or they would willingly drive me home. I waited f or 2 hr 10 min and all was done, perfectly and car was washed. No complaints, no problems as usual. Perhaps donuts, or cookies would be nice.

My overall impression of Mercedes-Benz of Fort Lauderdale has been very positive. Highly professional staff, clean facility, state of the art technologies and outstanding service.

What a great experience! Thank you Peter M

I arrived at 0 dark thirty, the facility was beautiful. As the gate came up and our cars were allowed inside, we all got the royal treatment to which our purpose for that day was asked, after providing our details, we were directed to the customer service waiting area with hot coffee and entertainment if needed. For the customers that didn’t want to wait, there was paid transport back and forth if required. Outstanding customer service, thank you!

Needed tires for GLK 350. Contacted adviser Chris J who got me a great deal on 4(buy 3 get 1 for $1.00), mounted, balanced with alignment. Got me in the same day and service was completed within 24 hours. He even sent a driver to pick me up and take me to the dealership when the service was complete.

This is my second car but my first Mercedes' Benz. I was soo exited to make the purchase as I been saving for 4 years for this. My sales rep was nice and informative. He allowed me to test drive but it was a short distance. I was in love with the the car everything sound good Plus it's certified pre owned. However shortly after driving home with car the engine light plus coolant too hot turn off engine sign came on and I panicked. An instant rush of embarrassment and shame. A day later I bring it in because my rep said bring it in too service and it's 4 days later and I'm not in my car. I'm scared and really depressed.

The person who assisted me was excellent. He was personable, extremely professional and went out of his way to search for they vehicle I was looking for. He answered all questions and I left the dealership with a very good impression. Due to this and my past experience with the service of my former Mercedes (purchased at the dealership) I have a good comfort level in purchasing my next vehicle at this location

Excellent dealership. I have purchased several cars from the salesman Bruno and Seth know their products, are very concerned that my needs are met.

You mailed me a service coupon...then refused to honor it. what's the point? The coffee bar is nice if you drink coffee. You can't spring for a few tea bags?

Xavier is professional and and focused in details

Less than two weeks ago, my wife and I had the most pleasant experience in negotiating the purchase of a Mercedes SUV from Mercedes of Fort Lauderdale. Rather than feeling an adversarial contest between dealer and purchaser, the sales person with whom we negotiated made us feel that they were on our team. They went to bat for us, and shepherded the negotiations for our loan qualification when even we thought there was considerable doubt we would succeed in qualifying. We got the loan in a matter of minutes from the time the application was submitted! And following the sale, our sales person Charles has followed up several times by email making sure we felt like valued customers, making himself available for any questions we might have about the operation of our new car. Our totally positive experience will make us return customers of this fine dealership!

The pace looks clean and organized

My favorite car service location, very friendly staff and they have a cozy waiting area with tea and coffee of your choice 😀

First the service time was estimated for 2-3 hours. after 6 hours I called. The car was not ready. I left the car overnight. The service advisor said, it will be the first car next day morning. I called around noon and left a massage. Finally I got the call around 3 PM. One 1 day later I got agin a fault massage in the display. Next week the car has to go back to service.

Bruno was very professional and pleasant to work with. He was knowledgeable and took the time to review all of the features of the new car and answer all of our question. He went above and beyond to make sure we were happy with our selection. I would recommend Bruno to anyone in the market for a new car.

What a great experience buying a car from Mercedes of Fort Lauderdale. This was my 7th Mercedes purchase and the best experience so far. My sales person Ala was amazing. She took the time to give me all the details on the models I was considering. The manager, Joe, was equally accommodating and worked hard to get me the deal I wanted. Randy in Finance is a super star and just a great person overall. I highly recommend buying from Mercedes of Ft. Lauderdale and especially from Ala, she is the best.

Chris Jablonski is the absolute best. He's always professional and produces what he promises. Definitely an asset to the organization.

I was very pleased with their professionalism and great customer service.

We had another positive service experience at Mercedes-Benz of Fort Lauderdale. Our service rep, Chris J, is very helpful and keeps us informed about the status of the work. It's always a pleasure working with him.

Excellent customer service every visit. Advisor James is amazing!

Tabish the sales person was excellent Very diligent , patient and sincere also very knowledgeable Kris in the business office was also fantastic Very quick and accurate and personable

The entire team, from the Manager Mary Donnell to the Service Rep Felipitano (hope the spelling is correct) gave me superb service on my recent visit. The type of service I have grown to expect and receive each time I visit the Fort Lauderdale location.

The service line customer service is very rude, holds call in the middle of a conversation without saying anything, makes me wait 10 minutes, then refuses to answer the phone no matter how many times I call back. They keep telling me that they don't know when they will be able to done the repair, which they said would be done in 2.3 days when I brought it in (I have waited over a week and they don't even tell me when they will be able to schedule it). Spend lots of money on a luxury car and all you get is worse service than other dealerships. I have owned 3 Mercedes cars and have never had such bad service. I understand they are busy, but lying to customers and running away from inconvenient situations is unprofessional. I will complaint with the corporate, but I will buy another car in the future as it may not be worth spending any more money on Mercedes. Thanks for your customer service.

Great service and attention.

It was prompt and accurate. Was happy I did spend the entire day waiting on my car.

My agent was so kind and helpful with my car issue , he was on point and super attentive with everything

Everything was fine except they did not have a loaner car for me, and they had my car three days

Best customer service, I was greeted and assisted by Peter Mcinnes and I could not believe how welcoming and helpful he was.

GHETTO! NEGLIGENCE is their priority. Not only did they lose my car and try to scam but they left the car on a random lot did not work on it and allowed it to be rained on and did not roll up the windows

Mike was extremely kind and professional. I felt well taken care. The car problem was solved and I am a very happy customer.

I recently purchased a vehicle from MB of Ft. Lauderdale. After finding the vehicle online and sending in the inquiry I was contacted promptly by Joe Hagen. The transaction was completed remotely so I could fly in and simply pick up the vehicle. Joe and Fabio Duque made the process very easy. Joe was able to pick me up at the airport creating a seamless transition. I packed lite for this quick trip forgetting a phone cable. Joe gave me a phone cable so I could utilize the Android Auto features on the trip home. Overall, a pleasant experience. Updated April 7, 2023 The “check oil, one quart low” light came on after five months and 6k miles. I took it to my local MB dealer. They added the oil but informed me that I needed four new tires, rear brakes, and a 30k service. I as baffled as it had only been 6k miles. My local MB dealer indicated that the vehicle maintenance records show that Ft. Lauderdale had put two new tires on prior to my purchase. I placed a phone call to the facility and was notified by Julie that Joe was off that day, had been promoted to New Car Sales Manager and that I would also need to speak with Mark the Used Car Sales Manager. I emailed Joe and Mark. Joe responded asking me to call him. I called Joe today who indicated that he remembered me. I explained my concerns again. Joe said that different tires wear differently and that he does not know what tires I have because he had not looked it up. Joe said that I should look up different types of tires to see how they wear differently. I explained to Joe that these tires where allegedly brand new and that it was impossible for them to be worn to 4/32 with only 6k miles. Joe indicated that this was probably due to how I dive the vehicle. My wife daily drives this vehicle taking our children to school, and sports. I can assure you it is not driven hard at all. I purchased the vehicle with 29,795 miles. The vehicle was Certified Preowned Inspected yet the 30k or 3 year service was not completed. Joe was very condescending, rude, and uncaring. I have never received such poor service from Mercedes-Benz. Clearly Joe and his team at Mercedes-Benz of Ft. Lauderdale only care about the sale. Updated April 18, 2023 Mark Bez the Used Car Manager called on April 8, 2023. Mark was seemed to be receptive to the situation. Mark said that he had not received my previous email, so I forwarded it again. Mark stated that they had put four new tires on the vehicle and completed a 40k service and forwarded me the information. Mark concurred that the tires should not have been worn to replacement in 6k miles. The information Mark forwarded me was a Customer Estimate. The mileage on the estimate did not match my vehicle. Mark eluded that most maintenance facilities try to sell tires/breaks and perhaps I should get a second opinion. I informed Mark that my local MB dealer sends a walk around video of the vehicle showing the wear. I forwarded said video to Mark. Mark said that he would speak with his Service Director and get back to me. With no response form Mark, I send him an email requesting an update on April 17 with no response.

Terrible service all around in the service department. All the negative reviews are in the service department. I feel robbed as I took my car for service and was never updated. Was told my car was ready the same day but was not informed till a day later. Never received any estimates and was only verbally told what was wrong with vehicle. I paid for an Estimate to get the job done. My service advisor no longer picks up my calls or responds to emails. I called the managers 4 times and left voice mails. Just robbed of my money, all I received was a receipt. Do yourself a favor and go to a Mercedes specialist and not this STEALERSHIP!

Good customer service.

Great experience!!

Sales team is great Joe-the-Pro the newest sales manager is the best. However, the service team lacks process and follow up. First appointment was totally forgotten, I had to wait over two weeks for another appointment with a curiosity car. I was told the car needed a new battery, when I picked up the car, the battery was not installed. They simply lack the resources to be successful. They need to slow down and pay attention to the details.

I am a Mercedes Benz owner for over 35 years my recent purchases from Mercedes Benz of Fort Lauderdale were a disaster I feel deceived, send my wife to buy a car and it came back with a lemon, stay away from them go to Coconut Creek

fast and efficient

Purchased a 300K G wagon, scheduled a service appointment which took a week and a half for a first appointment, coming to dealership to find out there is a safety recall on the car and that no one is going to be touch my car until the next week and loaner cars are a month in advance to schedule. They never disclose this at the time of me scheduling the appointment, the service manager Steven is useless and I am saving my breath, saying the service appointment in only to see a service agent and can’t offer any help. I already contacted MB of North America. My best advice is to stay away from this dealership as they can’t and don’t know what’s customer service is, I’ll make sure they’ll be reported to the state as well and wouldn’t rest until they’ll be able to treat customers with the respect they deserve.. 2023 and we are dealing with this kind of BS and excuses! Shame on you!

I just want to say a BIG THANK YOU to Ala, AJ, Julie and Cynthia for your kindness, knowledge & amazing aura!!! #positivevibe

Got the best experience with Mr. Domenech very friendly and helpful he got the patience to help me choose my dream car 🚙 I live in Miami but finitely worth the drive 🤩 10/10

Richie took care of me once again. His professionalism and guidance made my new car purchase effortless. I love my new S580 Mercedes.

Service improved in this location. Pollo the service man is very professional and efficient ! Service manager is very helpful and courteous... Valet leader Penzy...is friendly and professional ...

I had the worst experience ever with a service department. They didn't provide a loaner in a service or repair that take like a week to perform. They didn't give update about the progress of the repair. After a week they didn't have a car diagnostic.

Live the pre owned, thanks for the full tank of gas, where is the second key for the car I made four calls, trying to find a second key.

Very friendly and thorough in explaining service for vehicle

I using this location for 8 years, and today they surprised me how bad their service are . They took my car for 8 hours to do 3 maintenance and returned car so dirty they I couldn't recognize it. Service advisor was very unprofessional and rude . I will complain to management on Monday but my weekend was ruined

The process couldn't have been smoother. Had transmission replaced under warranty - no questions asked. My car runs wonderfully again. Everyone at the dealership was very helpful.

The service was completed as promised.

Excellent, courteous, prompt, effective Service

Friendly, courteous, knowledgeable and on time service

Eduardo and Seth were both great. I walked away with a brand new AMG and am extremely happy!

Romario, my service advisor, was very polite and professional, and answered all my questions, and I could tell wanted to provide me the best service possible. Very much appreciated!

BE AWARE ! DO NOT TAKE A CHANCE and WASTE YOU TIME ! WORST PLACE EVER ! I have 2023 AMG GLE 53. I schedule my appointment one week in advance because I have some very minor issues and requested a loaner. But when I came on time for my appointment the service advisor Mr. James Rubio without even introducing him self as a my service advisor, told me (without even checking my vehicle) that I have to leave my car for at least two weeks and they don't have a loaner for me. The way how he was talking to me .... looks like I owed him something... and he is a big boss and in charge of the entire place. I have an official proof of my loaner request on this day! This is completely disorganized and disrespectful place with lack of customer service and cooperation from the beginning. I do not recommend to bring your car there. Service manager Mr. Steven was very nice but still no solution... I am a loyal Mercedes Benz owner for more than 20 years. Will definitely report this issue to the Corporate office !!!

Short and professional

This is very serious problem I got with Mercedes Fort Lauderdale. This dealership is not at all trustworthy . I got stole by their services department and Warranty 2 times. Please don't trust them on anyway. It's unbelievable how could they be so arrogant and anti-commercial in this very competitive market. They charged me $ 2800 to fix an engine leaking problem but after 5 weeks go and back they didn't fix nothing. Please don't trust this dealership. You could go to Pompano dealership they are very qualified and honest. Thank you

Great customer service

James the service advisor is legit on point. Highly recommend him if you visit this dealership.

From the moment I had to call and schedule a recall service appointment for my vehicle I felt it was a "Class Act". As soon as I arrived, Xavier (service rep) was very attentive and very professional in answering all my questions. Kudos to him! Keep up the great work and I see you guys on my next service/maintenance appointment.

never had such a great experience while buying a car, my sales guy is the best

I was helped by Calin O. and Randolph F. They both made the process super smooth and were very nice. I would definitely recommend to family and friends.

Brought my e550 for a visual inspection with service advisor Rudy Torres, repairs were 2k, paid for charges - hood paint was damaged with bird droppings cost $685.00 covered by geico - 20 miles later - the mechanic PPINES job was terrible- the engine overheated - the main coolant hose became loose - 2 more weeks without a car - then 1 more week to have hood painted at MB Palm Beach. Then I practically had to beg the General Manager who is an absolutely terrible human being and the Service Director Mrs. Donnell to pay $100 for the insurance deductible 3 months later. Unacceptable to say the least. All in all, it took 3 months for this nightmare to end at MB of Fort Lauderdale. And I am still waiting for a formal apology. As far as MB of USA is concerned, nothing done and no complaint filed against this horrendous behavior of AutoNation dealership.

Excellent service and keeping me informed through the repair process

Great service. Very professional and detailed from Rudy , service area!!!

Todd was helpful and transparent throughout the buying process, from reserving the vehicle to driving away in it a few weeks later. I did not feel pressured to place a deposit or make any kind of commitment during my time at Mercedes-Benz of Fort Lauderdale. The first time I sat in the GLA after I purchased it I knew I had made the right decision to shop for a new vehicle there.

I have called for several days straight after 3pm. The service department just simply puts you on hold and leaves you on there in the beginning of the call without introduction. Longest I was on hold was over an hour. I dropped off my car at 9am Friday and by Wednesday I got tired of waiting and drove there to get a response. No email. No text. And I can’t reach them. Something wrong here. I asked to speak to a manager and was told to make an appointment. 30 people walking around, and not a single person to answer to me why I have to drive there to get an answer on my car. My service advisor gave me his card with a cell phone on it. Because I wasn’t the one who dropped the car off, I didn’t have it. Apparently that’s how it works. But I fell through the cracks. The next day I got my car. Frustrated…

Thank you for a smooth and easy purchase experience.

Chris was polite, engaging and thoughtful in his suggestions. Service was completed in a timely manner, as represented.

Bruno was an amazing salesman. He made the car buying experience an absolute pleasure!

Tire losing air. Stopped in for assistance. Quick, thorough and I was able to watch the process on the TV showing the service area

Needed regular service. Chatted with advisor and with express svc program no need to book appointment. Just drop it off and they provide a ride. Always professional and polite/ pleasant treatment with all “touch-points”.

I?m always so pleased when I take my Mercedes here! Service advisor, Chris Jablonski, is the best and is on top of everything! He makes sure you are happy, as he is so customer-oriented! I would not go anywhere else! Thank you!

These are awesome. Dealership spotless. service is 5 star

They are part of autonation now. Good when they are working to sell you a product. But they certainly show the same sleaziness of not returning your call, making the process more difficult during cancelation after the product is purchased. I personally blame myself to being in this position as such tactics have been a part of every car dealer I suppose.

Michael is the best service advisor. He is attentive, understanding and helpful. 5 stars!!

My Name is Ana Braga . I have been using Mercedes Benz services since 2015 when i took my first lease in the last 6 yeras i did 2 leases and I,ve been very satisfied . But when i when on 2020 to get my third lease it was disaster since i started with the negotiations . the walter Finacial services very stressed make to sign the papers without clarifying about the prepaid service i got . i always used to do with all my cars i got at the Mercedes dealership em Fort Lauderdale . I got theis car with 5.918 miles so they told me that i was going to do the first service with $16.000 miles . But i had problem with this sensor that i had a problem with the car sensor also the passager back seat cover pulled out it happened twice and the car had to be towed . . I made lease to drive 36.ooo miles but i drove just 15.000 now my car have 22.650 . the guy from the service said to take my car back to the service with 16.000 and when i had 10.000 the sign on my car says need to make appoint for service and i did it . Now the same sign coming back with 22.650 . but needs consider that i got this car with 5918 miles. anyway i prepaid for this service $1,450 when i made the lease . this time the guy charged for the service and said that i had only 2 years for to use the service . On the contract say my right would be about 36.000 . For my surprise i went to Mercedes Fort Lauderdale to clarify and the Walter Bernal coming to me very Rude and said nothing to clarify your i dont need to specify how long does the pre paid service have validate its 2 years and period . where i want to go ? in my opinion the contract you sign is worth nothing . The client is not respected at the time it should be . I used Mercedes Benz for 9 years and in 4 months my lease with Mercedes ends and never to return this dealership. I'm Very upset. Terrible service

It was a great experience!

I absolutely LOVE taking my car in for service. I gotta tell ya, it is a different kind of service all together. No hassles, no worries! I just drop my car off - they order me a lift back to my office and back when my car is finished. I walk in and pay and drive away :)))) Can't get better than that :)))

The absolute worst customer service at this location! I bought my GLC here and other then my sales guy Bryce (who no longer works there) I have had nothing but issues with with the people that work there. The unprofessionalism of them simply just not returning a phone call after almost 2 weeks of leaving messages with the finance department I find to be just unacceptable. After purchasing, I had a few issues with the car that required me to bring it in to the service department, my sales guy Bryce was amazing and handled the service appointment for me. After the service appointment and the issues still not being corrected, Bryce told me that I was going to have this handled with one of the service managers when I came in again for service. When I came in that day, Bryce told me to go to her office that she was expecting me and had my paperwork, she was in her office with another employee so I waited outside until they were done talking, when the employee left I went to her door and knocked on the frame of it. I wish I could remember the name of this woman that I had the pleasure of dealing with, the attitude I got from her like I was disturbing her or imposing on her day made me not only uncomfortable but also made up my mind that I would never set foot in this location again.. Now, I have been calling this location for almost 2 weeks now and leaving messages for the finance department asking for someone to please call me back regarding documents I would like emailed to me. I have still not received a call back. I have called the sales department and asked for someone from finance only to be told, “yea I can transfer you, but I doubt anyone is going to pick up.” I said but don’t they check their messages? I just need something emailed to me, he said “homestly, it would probably be faster if you just came in, instead of waiting for someone from finance to call you back” ridiculous. Finance had all the time in the world when I was signing for the car and they were trying to scam me into purchasing all of the BS extra add ons, but now they cannot even return a customers phone call in 2 weeks? After that last encounter, I now go to the Coconut Creek location that’s almost 45 minutes away from my house just so I don’t have to deal with the Ft Lauderdale location, that is much closer and convenient for me. At the Coconut Creek location I have the pleasure of being taken care of by Maria, her team even tried helping me retain these financial documents that I needed, but because the vehicle was purchased at the Ft Lauderdale location, they were unable to get then. The Coconut Creek location has excellent customer service, they go above and beyond and accommodate whatever you need, people in that location actually say hello to you, while this Ft Lauderdale location won’t even return a phone call! #mercedesbenzworld #mercedesbenz #mercedesclub #mercedesamg #mercedesglc #GLC #ftlauderdale #southflorida #wiltonmanors #avoid Mercedes-Benz of Coconut Creek Mercedes-Benz USA Mercedes-Benz Mercedes-Benz Corporate

The people were so nice they give them five stars

Fabulous hard-to-find vehicle! Very good experience!

Alex and Walter were a great team. Provided hospitality while I waited for the car to be certified - breakfast and a desk for me to work from. Walter was great through the finance process to ensure I got all the add ins I needed included in the monthly payment at a rate I was comfortable with.

Great service Xavier was helpful with everything

I did not have a good experience with Mercedes for my service visit. I had an appointment and could tell they were behind which is fine however 30 minutes passed before I was addressed. Once I made it known I hadn’t been seen then I received assistance. My service person was kind. I did unfortunately have to call to check on my car after 3.5 hours to find it was ready. When I arrived 30 minutes later the car was no where to be found. It was another 30 minutes before I left with a car that was not clean and no information regarding the service. This service appointment did not meet my expectations…

My service advisor Torey was very professional, pleasant and knowledgeable. Exceptional experience from start to finish.

Robert, my service adviser was excellent, friendly, fast and efficient. My repair was completed on time, and the car was given back to me sparking clean! Thank you Mercedes Benz of Fort Lauderdale!

My service advisor was very thorough, knowledgeable and professional. Great service, excellent staff, hospitable atmosphere. Highly recommended...

I have been a client of Mercedes-Benz of Fort- Lauderdale for over 17 years. Very happy with the service. Great staff, Very friendly. It was a pleasure for me working with my advisor Manny Guzman and I thank him for the outstanding service.

Update - After leaving a 1 star review here 3 weeks ago the manager left me a message to call to make my experience a positive one. Well I called and he said someone from service would call me back to make an appointment- that was 2 weeks ago. The negative experience continues. Don’t waste your time with these people - they don’t care about anything other than your money. And still nothing from MB of Ft Lauderdale. Somehow I’m not surprised. Charged me $347.53 diagnostics fee to tell me my tires were bald. Like I didn’t know that. Didn’t even diagnose the check engine light - if they did they would have told me it was a glow plug issue. Misdiagnosed why the serpentine belt failed - said it was bad idle and tension pulley - was actually seized ac compressor. And then I get home and they didn’t put the engine cover back on the engine. I had to drive back to the dealer to retrieve the engine cover. Don’t waste your time with these clowns. And months later still no follow up? 3 months later and I’ve spoken to the Service Director - Mary Darnell - who said she would get back to me. That was 3 weeks ago. Don’t waste your time with these people - they don’t care.

Worst please to take your car for a service one month my car was at service and yet they couldn’t explain to a warranty department what’s wrong with a car and gave me back the car same condition I will never buy a car again from there

Thank You Mike for making the repair experience so easy and pleasent.

My sales, professional, and his manager at the Fort Lauderdale dealership or both exceptional are.

I want to thank Rudy and the entire team at Mercedes-Benz Fort Lauderdale. Check in and service was a breeze. Thank you for covering me where I need to go and you bring me back. Appreciate the time we repairs and the courteous service.

Excellent friendly seller, ready to respond concerning the field in which he works, respectful with many abilities and skills

Aj and Seath have always given me top notch service. They are the reason I didn't buy a Tesla.

Great service

Manager, Joe Hagan was really terrific and very helpful. All of the staff that I met there especially my sales associate Ana Slovakian. I know I messed up her name but she knows who I mean. She was a wonderful sales associates. Did her homework she search for the perfect vehicle for me together the two of them and Randy help me get into the car that I want it. Thank you guys.

I am very disappointed because I was told I was getting a call to pick up my car before 5:00 pm. I needed the car urgently for commitments I had after 5:00, however I never received a call from Taneka, I called and called always getting a recording, I even called other numbers at the Fort Lauderdale offices so they can transfer me to Taneka but they still place me on hold. I had to take an uber in the meantime because I was never going to make it on time for my commitments. When I arrived Taneka was at her desk, surprised I was there. The car was ready and brought immediately, and I left. I had few issues Taneka was going to find out for me, but because I was in a hurry I couldn't ask, however I called and left a message in her mailbox. I never got an answer, she never called me back and it is imposible to reach her when calling. The questions where regarding my seat (pilot), that is reaping and I bought my car in 2020. The other questionn was a quote for a dent I have in the door and front of the car. Never got an answer.

The entire process was great. I did not have a current insurance card for the loaner so my service advisor within 5 minutes was able to have my current card emailed to me.

Tameka was awesome. This Mercedes dealership always provides a positive visit! This was true when I was looking for a Mercedes, when I bought my GLC 300 and now a year later with my ?service A?. Perfection.

If you want a no-pressure, pleasant advisor who will not oversell you, Torey is your guy! I don't usually write reviews, but my husband was so satisfied that we couldn't pass the opportunity to give five stars to Torey.

Being new to this area, Ft Lauderdale Mercedes Benz has been very welcoming and helpful with my service needs for my vehicle. My service advisor, Polo - Hipolito, is the best. Listens to my concerns about my vehicle, and guides me to what I need to service and maintain a well serviced vehicle.

There was no communication as to the status of the sunroof that was the reason for the recall when the vehicle was picked up. I received no paperwork therefore I am not able to answer your questions.

Good. All repairs preformed timely. Will be back for a new car later this year Mike Ferraro great service

Purchased a car from inventory several states away. Great experience from my salesman to finance. Couldn?t be more pleased with my car buying experience.

Peter was absolutely amazing. Out of any car I have ever purchased, he made this transaction as smooth as possible. He was very friendly, knowledgeable and VERY quick to respond to any questions I had about the car. He went above and beyond for my husband and I when we purchased our first Mercedes. I recommend Mercedes of Fort Lauderdale over any other Mercedes dealership in south Florida for inventory, help, friendliness and anything else you could possibly want when making a new car purchase. Thank you again Peter! Will be returning

My 2021 GLE SUV had a recall repair for the trim over the back window. The information in the notification letter advised the dealer would take a half hour to do the job. My appointment was at 11AM & I had to wait until about 2pm for the work to be done. Too long for a small job. Wasn’t pleased with the wait especially since it was a recall not my fault.

Best Mercedes Benz dealership in South Florida!!!

I am very pleased with the excellent assistance of Rodolfo Torrez from Mercedes Benz in Fort Lauderdale. He is really good with customer satisfacci�n and making sure that his clients leave that all is good and that all in order And good standards ?

I brought my GLE in for a recall service. I told the guy helping me I needed to be out by a certain time to pick up my kids from school. He got me out in time and the overall experience was stress free.

Mike Ferraro is always courteous, informative and efficient.

Always excellent customer service at parts!

Facility is professional and courteous with the customer. Chris jablonski, service advisor is very knowledgeable.

Since my last visit, my sales associate, Joe Hagan, was promoted to manager. Congratulations Joe. You’ve earned this. I visited today to speak about my lease and to look at other options available to me. And not only was Mr. Hagan. Very helpful but it was my sales associate. Luana.

I've been a loyal customer for over 10 years and I always receive superlative service. My new sales rep. Carlo and finance guy Walter are awesome. Thank you again.

Michael Ferraro is a great service rep. I?ve had him for many years.

Torrey is wonderful. My issue with the radio randomly switching to media is still not resolved. It’s been doing this for a couple years now. I was charged for a new key battery which I don’t believe I needed. Granted, it’s only $5, but I didn’t need it. Torrey was right on time and the Lyft service that took me to and from work worked out well.

Just took my GLE350 to Manny (my Service Re.) at Mercedes Benz Ft. Lauderdale for a recall on my model and several others for a possible problem. I brought the car in on a Friday (with a called in appointment & a request for a loaner). I checked in with Manny who immediately checked my car in and headed me over to the “Loaner” desk to pick up the loaner and off i went… Smooth & Easy!! My car was ready first thing Monday morning. Everything was okay after checking out entire car, and the entire process went so smooth & easy. Besides recommending this dealership, I also highly recommend Manny Guzman, my Service Rep. I am very pleased!!

Best/quickest (and very professional and polite) service experience. TY Rudy!

I was here for a 12pm appointment for just a simple oil change. I was told my car should be ready around 1 so I waited. At about 1:10pm my service advisor came to me telling me my car is about to be ready so I ordered my lunch. But at about 1:40pm when I made the payment my car is still not ready. I was told to wait outside and my car will be here in a couple of minutes. 2:20pm came by and I had enough so weng back inside to talk with the manager but was told that she is busy. Finally got out of there with my car with me having to pay for a lunch that I never had thanks to Mrrcedes Benz of Fort Lauderdale！

Issue completely fixed in a timely manner, so I love that! Rob was a pleasure to work with, I understood everything that was needed and why everything was being done!

It was fast and easy to sell my vehicle. They gave me a fair price as well

Mercedes is great with sales. But, with service… there is room for improvement. HIPOLITO a.k.a. POLO has really let me down. First, he tells me one thing .. then calls back and says a whole other thing. I told him i needed something for my car , he told me that i didn’t need it .. when i called him back (he never called me) he told me i needed the thing that I ORIGINALLY told him i needed. Now i have to wait an additional two days to get my car. I have been without my car for a week… as an adult this is a huge hindrance. I’m appalled and ashamed to receive such treatment at a business like mercedes. (REPOST)

Pire garage d arnaqueurs ils ont entré notre auto à 7h lundi matin et commence à la regarder jeudi matin… Ils vont peut être trouver le trouble dans 2 semaines et une facture 1 mile de long on sait toujours pas pourquoi le toit referme pas…. Ils ont même pas la descente de prêter un auto, belles vacances!!!

Leased a C300 at Fort Lauderdale Mercedes. What a great experience. Everyone is fantastic there. Would highly recommend.

My problem was addressed and fixed promptly. I had a great experience. My rep Xavier kept me informed as to what was going on and I appreciate that. Thank you Xavier

Service is horrible agents are rude spoke to two different agents Serraya and Ivan both gave me the run around and acted like they couldn’t help.!!

service was professional, fast and easy. Romario was awesome! J. Tousaint

I brought my filthy dirty Lexus in for a detail wash / wax. Came back as clean as new - great job!

First individual that I dealt with was horrible. I’ve had him as a service advisor in the past, and totally not satisfied with him at all. Service manager Mary was good not great after she told me I guess I never read the letter which I did and she didn’t read it as well. I thought her dealing with me was kind of inappropriate but the same time she got me with a different service advisor, who was amazing. Thank you Tamika.

Great service.

Robert the service advisor was great! Friendly, professional, and efficient . Car runs smooth

Nobody what’s to help you. They told me You need an appointment and o didn’t saw them helping anyone else. I end up going to a different dealer and got the car I wanted.

The service appointment was mishandle by the team, with the exception of Nora and the service delegate that did a good job. I had to remind the director of the service department who the customer was. The end result is that the AMG 63S is in great driving condition, but the services aspect was below expectation.

Salesman was very helpful and responsive to requests for information. Communication was timely but not obtrusive. Delivery process was satisfactory with excellent post sale follow-up by the General Manage and Customer Service. An outstanding overall experience.

As always, service worthy of the MB name. The best place to get your Mercedes service. A+

It was time for my car to get service. My guy was Rudy, excellent service, Very polite, and was on time.... Thank you.

Great service and very friendly too . Hipolio was great !!!

First class service! My service advisor Mike is the best :)

My experience with repairs at Auto Nation Collision has been a great one. Things are done efficiently and professionally. I was kept in the loop the entire time, and everything was explained thoroughly when checking out. I was extremely pleased with the quality of the work.

The team went above and beyond to fix items on my vehicle and repair the "bubbles' in my window tint.

Unmatched customer service. All the associates went above and beyond to to get my car serviced and back on the road

Alyssa gave us the time to select with good vibe . We are very happy that we worked with her.

Service manager torey Williams is amazing.

I was assisted by Christopher Jablonski, and his service since the beginning all the way to the end was superb. Extremely easy, and definitely will be coming back to work with him. 20/10

Hipolito Vazquez was such a great service advisor. He helped us with our service appt and got our vehicle done as soon as possible. Great guy, great attitude, and the best customer service!! Thanks POLO!

Calin Orban keeps doing a great job when dealing with us. The entire team that participated in the transaction, including Fabio, were fabolous. Now, each time we go for service, MIKE FERRARO is the best there. SIX STARS !!!

Much better customer service than pompano location

1. Pursuant to my call mid-afternoon on Saturday, February 4th, the towing arrived at 5:15 and NORA lady and the towing driver were both very efficient. 2. However, prior to the arrival of the towing I received the following email " We hope you have found your way to the store and we are taking great care of you for your February 04, 2023 at 4:30PM appointment". 3. On Monday the 6, at 11:30 I called to obtain confirmation that the vehicle was at the garage and to obtain an estimate for the repairs. I never received a callback and I called again late afternoon, the 7th in the morning and afternoon. 4. Finally on the 8th, I was transferred to M. Guzman who explained that he had been given the wrong telephone number to reach me. After leaving messages to 3 different employees and confirming my number each time, I have no excuse for such stupidity. 5. I finally obtained a quote at 3:30 on February 8th and I gave my approval on the 9th at 8:30 am after consulting with my dealership in Ottawa, who of course was somewhat puzzled with the following part of the quote and replied as follows: " On line A, they are installing tires and balancing them. If you are not getting new tires or installing them. You don’t need an alignment. Just repair the fuel system and get the labor first". The tires have < 15,000 km. 6. I was expecting them to fix the front corner light, per the warning when turning on the engine, however, that wasn't done and the car wasn't washed prior to delivery. 7. Mr. Guzman was very efficient and courteous and respected the delivery date. I hope you understand my lateness in replying. I am still appalled at this experience. I have had an accounting firm for the last 30 years, with employees, serving a thousand loyal clients yearly, and I can't understand waiting from Saturday until the next Wednesday for someone to acknowledge they had my vehicle.

Mercedes Benz of Fort lauderdale is great. Mike F. Takes you right in and the repair work is spot on.

Not the first time here. Always excellent service from Hipolito. To count all my friends we have 5 or 6 mercedeses, and I always recommend to go here for a service, bad bulb, nail in a tire or even a cup of coffee - come here. Excellent from a to z. This particular time I had an issue with the some passenger sensor, so the car started signaling me to go to service. So I went here and haven't missed. Hipolito took care of the car in the smallest amount of time possible. I haven't reached home, when I received a call with a completed diagnostics. No surprise for me, the car was ready in the next 30 minutes. 10 stars to this place!

I was attended to promptly, the assistant also informed me what my car needed, in addition to suggesting an additional service that it was needed . The assistant also informed me the waiting time to complete the service. The attention was excellent.

Hipolito Vazquez was such a great service advisor. He helped us with our service appt and got our vehicle done as soon as possible. Great guy, great attitude, and the best customer service!! Thanks POLO!

Not the first time here. Always excellent service from Hipolito. To count all my friends we have 5 or 6 mercedeses, and I always recommend to go here for a service, bad bulb, nail in a tire or even a cup of coffee - come here. Excellent from a to z. This particular time I had an issue with the some passenger sensor, so the car started signaling me to go to service. So I went here and haven't missed. Hipolito took care of the car in the smallest amount of time possible. I haven't reached home, when I received a call with a completed diagnostics. No surprise for me, the car was ready in the next 30 minutes. 10 stars to this place!

Hipolito assisted me during the whole process, he was professional and very helpful.

Just had my car in for service and I told Mike Fererro that I needed back quickly for showings I had later in the afternoon. Mike called me by 11am to let me know that it was done. I always get great service when I take my car in and its one of the main reasons I stay with the brand. My car is my office so I cant have it tied up too long. The brand is quality and reliable the service matches the brand.

I would put negative stars if possible Not only did they not fix my G wagon over a 15 month span, they wouldn?t answer phone calls and they left my otherwise always garages vehicle outside for the better part of the last 15 months Finally got it out of there to get it really fixed

The service advisor made me feel comfortable.. I would come to the Fort Lauderdale dealership again.

Paid $1200 for a B service on a mercedes which was just an oil change and multi point inspection. Definitely felt ripped off and will look for other dealers in the area. This was my first visit with them. I've paid half that price at other dealers in other areas (I just moved down here)

Excellent experience working with Christopher in Service.

Mrs Shirley Wagner assisted me firstly with obtaining my first profit in Forex/bitcoin trading and then the subsequent investment renewal, when we withdraw the initial first amount of $17,000 which we earn from an investment of $1,500. Her communication throughout both processes was fantastic and she made everything easy for me to understand. I have recommended SHIRLEY to friends and family who are looking for a friendly and professional Forex/Stock & Crypto Expert trader to invest with. Thanks you Shirley God continue to bless you! If you're looking to earn extra income from Forex/stock and bitcoin trading, You can Contact her for an amazing trading experience. Whatsapp +1(305)699-4247 Email: shirleywagner092@gmail.com

My service advisor is Tory and he is absolutely the best. I rather wait until he’s available instead of going to someone else. He cares and gets the job done. I have no worries when Tory is my service advisor, he is definitely the only go to guy I truly recommend and only Benz location I would ever go to no matter the distance. Get serviced with Tory & tell him Latasha sent you.

Very helpful , did what they promised.

Our Audi Q7 sustained extensive damage Autonation did a great job restoring it to like new condition. Gilbert is both professional and knowledgeable made our experience a real pleasure!

If I could give a lower rating I would. The worst service experience. Car was damaged while being serviced. The advisor Robert was completely incompetent with no communication skills whatsoever. A visit that should have taken 1~2 days, took 2 weeks with no accommodation for a loaner. The service manager also incompetent at his job. He wanted to release my car with no idea of what was supposed to be done. Told me the car was ready, when the work hadn’t been completed. I will never go back to Mercedes in Ft Lauderdale and I tell all my friends and neighbors to also never go there. This dealership is a disgrace to the Mercedes Benz brand, which prides itself on excellence. This dealership is anything but!

What an amazing experience! The Service Department was fantastic. No waiting, no delays and my car was ready when promised. This is my first interaction with Mercedes of Fort Lauderdale?s Service Department and what an impression they made.

Repairs went fine. The only issue is telephone management. Many times when I called service I was on hold for at least 5 minutes. This needs to be fixed.

As usual, we received an excellent service at Mercedes Benz Fort Lauderdale: friendly, efficient and rapid. Mr Polo Vasquez is always very helpful and professional.

the worst dealer i had to deal with in my entire life. be aware

happy with service I received. Service advisor Filiberto Pena was very attentive and helpful.

very bad service, no confidence, 25% different price in two days 8 days of waiting for a few hours work, no confidence ect, I will address the situation to mercedes us and mercedes canada thank you

While being treated with courtesy, the problem was not fixed when I was told the car was ready to pick up. Told to call for another appointment and return another day! A waste of my time.

Sales person not helpful at all and tells you by your look that you can’t afford a vehicle.

Super nice dealer , service was prompt, very fast and hobest

Robert Blair is always on time-goes over everything with me-gets me a Lyft ride (love that) and then shows me the BILL! Yikes!

The assigned manager on duty was good. He explained the problems, he gave good advices at the time of pickup. Unfortunately, the timr range for the very 1st service(15 calendar days) was not acceptable. Whether they needed to replace a steering wheel, it is still too long. Especially at the situation when a loaner car was not offered until the 2nd week of holding my car. Other than that, the job was pretty good and the manager was professional enough.

Amazing service with Christopher. He always makes sure that I have the best service. Thank you

Our service advisor Michael Ferraro always does a great job and made sure the problem was fully solved.

MB provided same day service to replace my flat tire. During the service, they provided a ride to and from the dealership so I was able to complete my work day with minimal interruption. Grateful for the team who assisted.

Easy to schedule and eicient service

The buying experience at Mercedes Benz of Fort Lauderdale was simply great. Met for the first time sales Agent Calin Orban visiting the show room in FL and since the beginning his approach and attention to our discussion points, doubts, evaluations and orientations was simply incredible. He invited us for a test driving and in few hours he convinced us about the right model. Sales was satisfactory finalized at the end of the day. Also remarkable his professionality during the delivery f the car explaining all details and features. Some days after the sales he also made a follow up if all was running well. Big Thanks to Mercedes and Calin for all the attentions received and for the fantastic model we bought.

Amazing experience! They made everything easy for me and helped me reach the best offer!

The buying experience at Mercedes Benz of Fort Lauderdale was simply great. Met for the first time sales Agent Calin Orban visiting the show room in FL and since the beginning his approach and attention to our discussion points, doubts, evaluations and orientations was simply incredible. He invited us for a test driving and in few hours he convinced us about the right model. Sales was satisfactory finalized at the end of the day. Also remarkable his professionality during the delivery f the car explaining all details and features. Some days after the sales he also made a follow up if all was running well. Big Thanks to Mercedes and Calin for all the attentions received and for the fantastic model we bought.

Beyond Excellent Customer Service! Highly recommend Mercedes of Fort Lauderdale, and my Superstar Salesman, Manuel Domenech. He Rocked this deal out !!! Also Kudos to Walter Bernal in Finance who is Awesome and Great with the Numbers. The Dealership is very Modern and Comfortable. Thank You All for your help, great advise and a Great Experience. Five Stars ***** Evy

As always James was with me from start to finish! Always a great experience at Mercedes Benz of Ft. Lauderdale.

I’m extremely happy for the quality of service that Romario Cruz provided to my husband and I. Every phone call that was made to assist us in what we needed was meet with high expectation by everyone.we spoke to.. Thank you !!

I'm very satisfied with the attention received at Mercedes Benz Fort Lauderdale. Ala and Joe made our car buying experience a fantastic one. Very professional staff always willing to help you and look for the best option to buy your car. Thank you Mercedes Benz Fort Lauderdale!!!!

This is an update to our first review. We again had service at Ft Lauderdale Mercedes. Our service advisor, Chris Jablonski, was great. He really is an asset to Mercedes! The service was performed quickly and we are very pleased. Great service! Our service advisor, Christopher Jablonski was excellent. He provided us with outstanding customer care!! The work was completed so quickly that we were able to pick up our car on the same day that we took it in. The car was immaculate when we picked it up. I am updating this review. This is the second time we have worked with Chris Jablonski. He is outstanding. His customer service is beyond good. This dealership is very customer oriented. I highly recommend.

Probablement parce nous sommes canadien

Friendly and knowledgeable salesperson who was very patient and answered all my questions

I am very satisfied with the attention received at Mercedes Benz Fort Lauderdale. Ala and Joe made our car buying experience a fantastic one. Very professional staff always willing to help you and look for the best option to buy your car. Thank you Mercedes Benz Fort Lauderdale!!!!

My service man Torey got me out of there fast.from the time I drop my car off to the time I pick it up.even the car loaner was waiting for me.

Very good dealer They made what they promised

Best team and service

Excellent service, sales person Ala is awesome.

Manny Guzman is very personable and easy to deal with. Time to start washing customers cars again on request.

I don't believe in luck, I believe in trust and understanding, I've been with MRS Robert Stella for some years and I've made good amount of money with her simple strategies of trading. Meeting with her has been the best experience that has happened to me in this past few years and I'm expecting yet another payment from the broker today. Scammers are everywhere but to find a reliable trader like mrs Robert Stella , Hash is not an easy task and my advice for you all is to come over and join her contact her directly on her Email: robertstella385@gmail.com WhatsApp: +1(717) 742-0664

These are some of the rudest people I’ve ever met. I’d highly advise taking your business elsewhere. I’ve purchased over a dozen Mercedes through the years and I would rather drive a Hyundai than deal with these snobs. Their service department is the worst I’ve experienced and when I discussed the issue with the managers I can see where servicing gets their training. They don’t care about you as a customer. All they are after is the mighty dollar.

Service was great done in a timely manner

Returning to this dealership for our annual maintenance visit is always a pleasure. I'm treated warmly as a valued customer and not as a number. All personnel from the receiving porter to the service advisor to the loaner car assistant are friendly and bend over backwards to make the visit expeditious and stress free. I am always briefed as to the progress of the service which allows me to plan my daily activities without any concerns.

The best dealership! I have been buying and servicing my cars with them for many years and am always impressed with their efficiency and friendliness. Especially Manuel Guzman, who has been my advisor and helper. He makes the whole process of maintenance visits a pleasure. I know I can totally trust him and always count on. I highly recommend this dealership and Manuel Guzman in particular for the top notch customer service.

Working with Tony (Elaulio) was an absolute pleasure! He was attentive and SO patient--he went above and beyond to ensure that all of our questions and concerns were addressed promptly. We were at the dealership for a few hours and during that time he offered us water multiple times and even protein bars which were much appreciated. I bought my wife a car and she pointed out that there were two tiny spots of dirt on the car after it was detailed--tony sent it back to have it detailed AGAIN. Once we finalized our purchase he spent several minutes setting up the technology in the car for us. 5/5 STARS HIGHLY RECOMMEND.

AJ and his staffs including Allie provided us the best service and guided us through out the whole process of purchasing a Mercedez and also following up with me after my purchase. I have been in other dealers, but they are incomparable to this location in Fort Lauderdale! I’m very happy with their service. 🥰

I have been having problems with my car and I took it to anotherMB dealership but they didn?t solve the problem. However the ft LAUDERDALE Mercedes Benz dealership figured out the issue and took care of it. Thanks again

My service advisor was excellent . On time when I arrived and was ready when promised

From beginning to end, it was a smooth acquisition. My sales associate was so easy to work with. I had found during my initial process many sales people lacking interest to find what I was looking for. West palm beach, delray dealerships had the same information but it was Ala at AutoNation ft Lauderdale Mercedes who got what I wanted and closed the deal.

It was a pleasure working with Bruno Jeronymo. I will recommend him in the future.

I liked the Infiniti QX50 offered for sale and asked my daughter to check it out. She loved it. The salesman, Peter McInnis was extremely nice and accommodating. Looking forward to my SUV. A great experience, Mercedes Benz lived up to its reputation.

Great sale assistance and customers services.

Very Helpfull .

Great customers service and sale.

Worked with Peter to purchase certified preowned C-class. He made everything smooth and easy. He followed through on all commitments with appointments. I would use him and the dealership again.

The service when I arrive is always good and to be honest, Mike gives me his personal call and I can just text him when I need something - he's the best! If it won't be done quick I get a roundtrip lyft to work, he takes care of me like family - Thank you, Mike!

After an initial unfortunate beginning, the Service Manager and Tameka were outstanding. They took the time to explain things to me and that was very welcoming. I will definitely return to this dealership. Ms Mary and Tamiks were very helpful and in my book get a 5 out of 5 rating.

Aj and Bruno. The best They took great care of me and got me the exact specs I wanted

Amazing help from Aj and bruno ni got the exact spectacle I wanted in my s580. Couldn?t be any happier just ordered the G4x4

Mercedes of Miami and Ft. Lauderdale is always less than a luxurious experience.

This Mercedes has some of the most unprofessional people I've ever experienced at Mercedes. They need some training in how to deal with their customers. I've purchased around a dozen Mercedes vehicles in the past 10 years from a handful of dealerships and this dealer should be selling ice cream cones, not new Mercedes. I bought my son an E-53 that needed some service due to a bad grounding wire that would shut down the car while driving. The service guy made a comment that we shouldn't have bought my son a race car if we didn't want to deal with these issues. First of all a Race Car? 2nd if even if we did want to buy a race car from Mercedes we shouldn't be having grounding issues. Second bad experience we've had was we had our GLS stolen and when recovered we took the car to this dealer. We owned the car for about a month when this happened. The dealer met with the insurance adjuster and our service guytold us in text messages that they would return the car to brand new condition as we stated it was previously. They called and told us the car was ready to pickup (after having it for over a month) and when we got there, there was a white substance all over the side drivers side door, a large chip in the windshield and scratches all over the door jamb and they owed us a key. The service guy said he didnt see those scratches, the Chip in the windshield or the issue with the glass when they received the car and they would work with the insurance company to fix them. a few months go by and nothing. We call and they are now telling us its our responsibility to file a new claim to get them fixed and take no responsibility. One of two things happened, the issues were there when they got the car back to repair it and they missed it with the adjuster, or, their service department created the scratches and the chip in the window. EIther way they neglected to do their job. When we pressed them on the issue the service manager hung up on my wife and again was very rude. Why cant I deal with a professional human that has some class and cares about how they treat people? Dont waste your money here people. Drive to Miami.

I had the pleasure of meeting Bryce Greenfield at Mercedes Benz Fort Lauderdale. He reached out immediately after my inquiry on cars and was not pushy, but extremely helpful.I had a car accident and my Mercedes was totaled. He helped me find a brand new one with all I wanted and got me out the door in no time. He went through all the new gadgets and even followed up the next day to see how it was all going. Fabio in finance was especially helpful as well. He was friendly and mindful. I would say if you are in the market for a Mercedes, definitely seek out Bryce! Adding to review! Tameka was amazing. She knew I was in a hurry and went out of her way to get my car in and out. In fact, she is probably the best person I have ever worked with there. I feel she should get a lot of credit and kudos! The Lyft was fast to take me there and back. She was attentive and polite from phone call in to arrival and meeting in person!

Bruno and Aj helped me out. They were also. Got me the specs I wanted. Couldn’t be any happier

My car continued to run hot. Checked the coolant reservoir. It is nearly empty.

Excellent service. However, I was very disappointed in waiting area service. They have fancy coffee machine that is supposed to make Italian espresso. Instead, it makes poor copy of Dunkin diluted coffee.

Very helpful, made the experience very easy, from test driving, paperwork even helping me bring my previous car back home.

Amazing experience all-around. If you’re getting service done I highly recommend Hipolito Vazquez. He’s super efficient and gets things done. Thank you!

Chris Jablonski is the best service rep I’ve ever worked with. He was careful and meticulous and cared for my car like it was his own. He helped me find a proper service plan and fixed a problem that occurred from a poor service from another authorized Mercedes dealer. He even re-washed my car on his own after seeing that it had a few water spots during the initial wash.

Service department is a joke....didn't address the issues, poor communication and overall bad experience

I was from out of town, they took the car in without an appointment. They found my problem is that the right front seat is useable if back seats are folded down to make room to carry oversized item. They could not come up with a logical explanation nor a work around. Can't believe there is no way to get around this issue.

Lance Noel at Mercedez of Fort Lauderdale thank you for your great service in advising us on getting our 2nd Electic Vehicle. What a great addition the ESQ450 plus has been ! And thank you Stephanie (in Finance ) for helping us with great protection options for our new baby ! The service has been Superb and we look forward to doing more deals with you guys for ourself, friends and family ! Thanks for a quick and easy transaction.

Christofer was excellent and kept me informed of the progress and created the correct expectation when I dropped the car.

Keep up the good work, there was no loaner available but was provided a Lift home and back to the dealership, appreciate the courtesy and professional support from the staff, thanks Mike Ferraro for the good services

Don't waist your time with this dealership. I gave them one star because I had to. They had my car for 3 months for a suspension issue , I drove out of the dealership after paying $1600.00 made it 4 blocks and still waiting for a call back from the dealer to call me back.. 4 days now

I would have given a 5* but was disappointed after a week in service, it was returned to me without cleaning. I was not used to that!

Great service, Christopher very professional. Very happy

Salesman was very nice, new the details of the cars, was very accommodating, took out for a test drive, and even drove the vehicle to my house to make sure it would fit in the garage, Thank You Ray!

Not a happy camper! I was not acknowledged on my visit to the dealership.

Leak Issue with suspension was not resolved as they could not get a fault found on the computer. Will have to see if anyone else can find problem. Also car was returned with a dirty inside windshield that was apparently wiped with a dirty cloth at the dealership.

Excellent visit. Salesman Ben First rate during the sale and after! One small issue...The car was not prepared/Cleaned as it should have been,,,My fault also, I did not check it out at the time of sale.

Great service , Xavier service manager is the best to work with! Thank you so much!

Smooth, efficient and effective with a smile

I worked with Carlo and from our first conversation he was on it ! The goal being to find me the EQS I was looking for. From presenting options to locating “The One” he was courteous, responsive and efficient. Upon arrival at the dealership the great service continued w/a car demo, drive and functions explanations. We wrapped up with all the paperwork readily handled and off in our new car. Would recommend contacting Carlo in the future.

From the second I entered the showroom and was greeted by Todd Fine a warm and friendly salesperson, my experience at Ft. Lauderdale MB was fantastic. I?ve had numerous Mercedes before, but was currently driving a 2020 Porsche Macan, (I?ve owned 12 Porsches and 6 MBs over the years), which I loved and wasn?t quite sure what I wanted, but I know the product well. Todd was understanding, patient and helpful. I picked a great AMG Line C300 that was in the shrowroom and a hour later drove it home. The process was comforting. There were no hidden costs, unnecessary upswells or pressure . Well done Mercedes on building great cars and employing great salespeople.

I brough my car in for regular maintenance. When I left there was a service message for air ride system. I messaged my service advisor. This isn’t the first time that I’ve picked up my car needing fixing after a maintenance service. I need it fixed immediately with a loaner, but can’t get one for 2 weeks.

Honstly I was afraid to bring my car for a service and being up charge for things like heppend to me with other companies before . But after all u got the best service and they didn't charge me even And didn't try to sell me anything extra Everything was under warranty like promise Definitely good experience and definitely recommend to people the get any type of service there

Great experience. Feliberto was very professional and friendly. Service was completed timely and Lyft rides were very convenient.

The service was great and Mike Ferraro is the best advisor by far!

Superb customer service

I get my car serviced here all the time and Rodolfo has always been my adviser. He is diligent and always makes sure to take care of everything I need. If I mention I’m concerned about brakes on the car he will have the guys look at the brakes to make sure all is good.

I have leased & purchased several Mercedes Benz cars & trucks. This was mu first time doing a transaction with Mercedes of Fort Lauderdale. I was trading in My 2020 G Wagon for an EQS 450+, my first electric car. After the trade in value negotiations were done, it was time to drive the EQS home. The car was at 12% charge when it was delivered and getting home was very stressful., because we were getting used to the car and did not know how to charge it or where and thought we may get stuck somewhere. It was getting late in the day and was now dark out. We got a quick and dirty demo of the car that lasted less than 5 minutes...felt like i was buying a TV at KMART. Nobody at the dealership understood how to install the iPhone app or setting up the Charge America that is needed for charging. The salesman was nice. but was not that familiar with process at all. This was a struggle..and only was completed by guessing and luck. While we waited to set up the app, the new EQS was outside sitting with a low battery, while the dealership's manager's car was plugged in...once we plugged our new car in we realized we would have to be there for hours to get to a safe charge because the dealership has a slow charger!! How can you deliver an electric car like this? let alone a MB. PRETTY BAD. Since the purchase I can not get a hold of anyone for support. I called the parts department and have been on hold for 30 mins, called back and have been hung up on twice. Nobody picks up on the main line...again pretty bad!!!

UNSAFE FOR SENIORS! And awful for women. My mother attempted to have her car serviced here and the experience was BEYOND AWFUL. The service crew made a serious mistake - mistakes happen - but instead of owning up to it, they instead tried to BLAME HER. They also promised to have her car ready in time as she had a chemotherapy appt - but instead made her MISS THE APPOINTMENT - because they were too busy trying to COVER UP THEIR MISTAKE. What was the mistake?? THEY LOST HER KEYS and accused her of misplacing them. To compound matters, the "manager" would not return my calls but did in fact return my husband's call and spoke with him. The keys - which they accused my mother of losing - were found 24 hours later. They still failed to take any responsibility for the situation and were incredibly rude and arrogant. We've been buying Mercedes for years. I would ride a unicycle barefoot before ever doing business with this location ever again. PLEASE PROTECT YOURSELF AND YOUR LOVED ONES. These are ELDER ABUSERS.

Their Customer Service and Knowledge of their vehicles is superior

We shopped around for 6 months to find the exact C-Class Cabriolet we wanted before the model completely changed for the coming year. Finally found a Certified Pre Owned in Ft. Lauderdale! Todd Fine is the sales representative who responded to our email promptly and held the car for us until next day when we could drive 3.5 hours to get there. He was a true professional as he walked us through buying a CPO vehicle which we had never done before. I highly recommend you contact him for any purchase if you are in the Florida area.

Mike Ferraro the advisor Took care of me roadway, sent my car to service to see what was the issue in my car and resolve it he ordered a Lyft that took me to work and in the middle of the afternoon sent me a text that the problem in my car was fix and ready to go then he sent me another Lyft to pick up my car up Amazing customer service 💯 Thank you

Fast and reliable service. Great experience with James and the MB of Fort Lauderdale service team. Also, discussing purchasing a new car and other options with Peter McInnis was also great!

I have leased & purchased several Mercedes Benz cars & trucks. This was mu first time doing a transaction with Mercedes of Fort Lauderdale. I was trading in My 2020 G Wagon for an EQS 450+, my first electric car. After the trade in value negotiations were done, it was time to drive the EQS home. The car was at 12% charge when it was delivered and getting home was very stressful., because we were getting used to the car and did not know how to charge it or where and thought we may get stuck somewhere. It was getting late in the day and was now dark out. We got a quick and dirty demo of the car that lasted less than 5 minutes...felt like i was buying a TV at KMART. Nobody at the dealership understood how to install the iPhone app or setting up the Charge America that is needed for charging. The salesman was nice. but was not that familiar with process at all. This was a struggle..and only was completed by guessing and luck. While we waited to set up the app, the new EQS was outside sitting with a low battery, while the dealership's manager's car was plugged in...once we plugged our new car in we realized we would have to be there for hours to get to a safe charge because the dealership has a slow charger!! How can you deliver an electric car like this? let alone a MB. PRETTY BAD. Since the purchase I can not get a hold of anyone for support. I called the parts department and have been on hold for 30 mins, called back and have been hung up on twice. Nobody picks up on the main line...again pretty bad!!!

We have dealt with AutoNation dealerships for years in sales and service, mainly in the Chicagoland area, both as private owners and a luxury dealership. The service that we have received from Mercedes-Benz AutoNation stores over the past years has been nothing but outstanding. We don't like to write negative reviews against fellow members of the automotive industry, but, we recently had dealings with this store (Mercedes-Benz of Fort Lauderdale ) in the service department. It started with a negative and nasty demeanor from Mary Donnell and then the encounter continued with the same rude attitude from Steve Adams in service. I (Sam Jidd) would never allow my employees to treat customers this way, it's unprofessional and unacceptable. I recently (3 days ago) purchased a brand new G-Wagon from this store as well and my sales representative and the GM were great! Super personable and very outgoing, but when I stated that I wanted to return the G-Wagon because of how I have been treated throughout this whole ordeal with my other vehicle the Finance manager threatened me and told me I would then have a repossession on my credit, his lack of customer service should also be addressed. Not the way you speak to people in this business, especially someone that has been around this business for as long as I have. I am very sad to see the way this industry has gone, hiring people that don't care about the customer and think that they can just talk to people in any manner that they feel warranted to.

I stopped by to make an appointment and Mr Mike Ferraro was amazing in accommodating my car if I didn’t mind waiting a few minutes. I was delighted! Mr. Ferraro was instrumental in making my experience a happy one! Thanks for the hot chocolate!

Mike and Steven are always taking care of the client. This is not my closest dealer yet because of the treatment I chose to go there. Thank you guys

Thank you Mercedes dealership for always taking a good care of my car. Special thanks to James for squeezing me in during the busy holiday time, to get that check engine light checked out!

I am very happy with the service and car-buying experience at this dealership. I have been going here since 2005 and I will be a customer forever!

Great service Manny was great

From the initial call to find a vehicle for me and tracking it to Florida was the best car buying experience experience I’ve ever had. When my car arrived, I got a full demonstration of everything in the vehicle. Financing was smooth and everything was fantastic from start to finish. Tony was fantastic and patient with me in the whole process.5 Stars all the way!

Very good costumer Service. The road side assistance was very timely and very professional. My service manager Michael Ferraro came out to assist me personally.

I have a brand new 2022 Mercedes Benz E Class in which I purchased from Autonation in Coconut Creek. Its 6 months old. About 5 weeks ago I noticed some discoloring in the trim around the windows. I call to make an appointment which had to wait few weeks for. I get to the appointment today to get the trim done and a small piece of back plate fixed. The Service Manager Steven Adams said they couldn't do anything. He said "he would have to pay for it and take to where I bought it" Didnt even care about my 2 issues. AutoNation owns Fort Lauderdale and Coconut Creek. I took it Coconut Creek and they fixed the screw in the back within 5 mins and the detailer is going to fix the trim. In summary stay away from Mercedes Benz Fort Lauderdale. The brand should be embarrassed to have Stephen Adams work for them. "The best or nothing" - He needs to learn that

Recently had scheduled maintenance done as I have with the last 7 new cars purchased here and as usual everything was done in a polite, professional manner.

En días pasados llevé mi vehículo al servicio en Fort Lauderdale y me atendió Manny Guzmán , con un excelente servicio en tiempo y forma felicidades.

Great Help!

They will get the job done, but it will be expensive, and they will treat you like a number. Not much you can do since they’re all owned by the same company in south Florida

Worse worse worse worse place to deal with

Really good service! Thank you Hipolito Vazquez Diaz,you make it so easy and comfortable!

Bon service. On time

Break light was on and told that there was very little brake lining left. I felt no break fade what so ever. They recommended replacing brakes which were quite expensive. The service rep, spoke so quickly I could barely follow him. He backed off quickly on some extras. There was no recommedation of how many more miles I could go before it became serioius. Service rep was very difficult to get on phone and failed to deliver the car as originally stated. Mercedes in general has a credibbilty isssue with me to begin with, since denying that the ripping off the front bumper on my S500 occurred at least 5 times. They first denied that they ever saw the problem before (when a mechanic I bumped into at the dealership said it happens all the time). All the prescribed work was not completed. Balance of tires, check the front bumper clip.

It was a quick in and out service! This was my second time for my yearly service and I have yet to have a bad experience. The Lyft ride is always a great perk too if you’d rather not wait within the building all day!

I came to the service on Monday and made an appointment for Thurday. I dropped my car off on thursday afternoon and the service technician told me they needed couple of days. I told him I could come back on Tuesday he said it would be more than enough! Now I called them to let them know I’ll come back on Tuesday. They haven’t even bothered to check the car! He says me let us check the car first!!!!??? Why are you keeping people’s cars for 4 days for nothing?! Everybody has a job to go! I would have an emergency and I don’t have a car because Fort Lauderdale service just have no interest on people! It was just a simple interior lightening and sunroof seal problem not a rocket science!

Ivan, the salesperson made this buying process as easy as possible, i am truly satisfied and honored with the services provided by him ! Thanks again Ivan .

The staff at this dealership are welcoming and immediately make you feel like you're part of the Mercedes Benz family. Very satisfying and top class experience!

Excellent service and communication from the service advisor.

Bought a brand new G63 AMG from this dealer. My main salesperson is Gigi Sweetman. Without her help I wouldn’t be able to make the purchase as the market is driven towards buying high value cars nowadays, the G wagon gets sold out pretty much easily, making it harder to get. After a few weeks of waiting finally the order of my dreams came true, Carlo Rozenblad, a very nice man helped me accomplished what Gigi had started pursuing for me. Couldn’t thank you guys more. I’m hoping for the next sales, the sales manager would be more lenient towards holding a vehicle for purchase and not willing to sell to others when I’m taking time to process the payment. Wasn’t quite happy with the manager’s decision on rushing to sell for profit. But to my favorite salesman/woman. Love you guys, you’re awesome and did a great job.

Robert Blair is a pleasure to deal with

Bought a brand new G63 AMG from this dealer. My main salesperson is Gigi Sweetman. Without her help I wouldn?t be able to make the purchase as the market is driven towards buying high value cars nowadays, the G wagon gets sold out pretty much easily, making it harder to get. After a few weeks of waiting finally the order of my dreams came true, Carlo Rozenblad, a very nice man helped me accomplished what Gigi had started pursuing for me. Couldn?t thank you guys more. I?m hoping for the next sales, the sales manager would be more lenient towards holding a vehicle for purchase and not willing to sell to others when I?m taking time to process the payment. Wasn?t quite happy with the manager?s decision on rushing to sell for profit. But to my favorite salesman/woman. Love you guys, you?re awesome and did a great job.

Everything was great!

I went in for an auxiliary battery replacement. I Waites 2 hours and the job was done.

I recently purchase a Volvo XC90 from this dealership and can honestly say it the best car buying experience I have ever had! The car was waiting and ready when I arrived, the price was exactly what they quoted on the phone, the salesman (Tony) was very knowledgeable, and the whole process was seamless and fast. No haggling, no hassles, no bait and switch. When I had a small problem with the car after I purchased they agreed to cover it (even though they were under no obligation to do so). Tony and Sam made sure we were happy, even after we signed on the dotted line. Thank you!

Took car in for B1 service . After drop off First midday update phone call never came. Came second day … Ok I bought this beautiful car brand new. I have a damaged service trank floor panel. In the right corner about 2 inches wide. I am as told it’s not covered under warranty. I feel I use my trank normal and the material came off for unknown reason to me. Also it was explantierst I need 2 new rear tires after 17.700 miles. I am a normal driver. This seems very early to me ? The rest of the service was very good with friendly service representative.

I recently purchase a Volvo XC90 from this dealership and can honestly say it the best car buying experience I have ever had! The car was waiting and ready when I arrived, the price was exactly what they quoted on the phone, the salesman (Tony) was very knowledgeable and made sure the whole process was seamless and fast. No haggling, no hassles, no bait and switch. When I had a small problem with the car after I purchased they agreed to cover it (even though they were under no obligation to do so). Tony and Sam made sure we were happy, even after we signed on the dotted line. Thank you Tony!!!

Very friendly and professional

Took car in for B1 service . After drop off First midday update phone call never came. Came second day … Ok I bought this beautiful car brand new. I have a damaged service trank floor panel. In the right corner about 2 inches wide. I am as told it’s not covered under warranty. I feel I use my trank normal and the material came off for unknown reason to me. Also it was explantierst I need 2 new rear tires after 17.700 miles. I am a normal driver. This seems very early to me ? The rest of the service was very good with friendly service representative.

Kaij & Randy made the experience fun, and relaxed. Couldn’t of had a better experience any where else

I had a very poor experience getting my GL repaired here. Long story short... if you can get your mercedes serviced anywhere else, consider doing so. Update 1.. 3 days later, the problem they were paid $3k to fix is right back. Update 2.. Repaired the issue myself. $70 part and about an hour of work. Went back to tt service dept about getting a refund for their erroneous (giving them benefit of the doubt this wasn't just a service rep making a commission) diagnosis/repair and they were rude. Lied repeatedly to me and dismissed my concerns with standard shop excuses. I have owned several Mercedes vehicles, right now I have a GL450, a CL63, and a Sprinter Van. I know these vehicles and usually do all my own repairs. From time to time I have used dealerships on warrenty work for a couple of the vehicles I bought new from them in NC. This was my first experience dealing with a mercedes dealership in Florida for anything other than buying parts. It was overly stressful, over priced, under serviced, and just plain rude.

Every time I go to Mercedes Benz of Ft. Lauderdale I always get treated like a valued customer. Great customer service

A service light came on and so I called your service desk to see if I could walk in for service. She assured me I could and after I asked she told me the best time and day. I arrived 1 day later and was introduced to Tamika as she would be my advisor. I explained what was happening. She gave me an estimated time to do the repair and the estimated cost. I loved watching the repair area on the tv, especially when my vehicle rolled in. Tamika came to give me updates on a regular basis. Within a reasonable time my car was done and my actual cost was surprisingly lower than initially quoted. I do not have words big enough to explain how amazing Tamika was during the entire process. She is AWESOME! When I buy my next vehicle it will be from Mercedes Benz of Ft Lauderdale. ♥️

The reason I drive MB is due to the service - especially the service I receive at Ft Lauderdale. I am treated like a queen!

Michael is the best service advisor I have ever worked with in my nearly 20+ years in south Florida. I drive further to this service center for Michael and Steven. Quality people and service

Christopher is a professional service adviser. It?s always a pleasure dealing with him. I probably will not buy a car in the future due to the $10000.00 gouging charge they have on a new cars

We have been trying to get a hold of Stephanie and Fabio from the finance department since April of 2022. They never returned our calls. They sold us a Tire and Wheel protection from Auto Nation and advised they would reimburse it if we traded our vehicle. Its been over 7 months since we traded the vehicle and we still have not received the reimbursement. We even went and spoke to Fabio personally (2 hour drive) and he advised it was processed but would take some time. We trusted Auto Nation and they continue to dismiss our concerns, hence do not even return a call. Do not purchase any additional services if you plan on trading in the car. You will loose your money.

Salesman friendly and courteous. He found the exact car I had been looking for and arranged a test drive. Deal was made and I drove the car off within a few hours of arrival.

Elie Attie was one of the best salesman I have ever worked with. He explained everything I needed to know and was extremely easy going. I will come back to him in the future to buy more cars

Fast and easy. Fixed a flat tire. Total time about 1 hour

The process was seamless. Our sales representative, Charlie, was outstanding. The dealership is highly recommended.

Outstanding experience purchasing a vehicle from this dealership. Our salesperson, Charlie, was knowledgeable and friendly, and he made the process seamless. I would highly recommend this dealership for your next vehicle purchase.

Awesome experience from start of call through the complete purchase. Service was beyond exceptional.

Great help and concern. Had several techs try to resolve problem, especially Luis snd Hippolito.

I didn’t have an appointment and Robert helped me very quickly and I was on my way in 15 minutes! The repair took a few days, but that was expected.

Agree with all the 1 star reviews. Couldn’t be more disappointed. Completely unprofessional. It feels as if they are con -artists. We bought 2 cars. We received no descriptions nor technical informations about the cars. But it’s not the worst, the worst part is the complete lack of communication and explanations of costs and financing. They will sell you a bunch of useless warranties (up to 15k) and when you want to cancel them within the 60 days timeframe, they do not return your phone calls, they do not return your emails. I sent a text message to the salesman he replied by two words « talk to F Mger » not sure why he couldn’t write a whole courteous professional sentence but it just shows you how they treat you once they have made the sales They simply ignore you. The cars were averagely priced which would have been okay and the loan would be average wouldn’t be for all the warranties they add which makes things much more expensive We will never buy from them ever again and we’re telling all of our friends and family to buy their cars elsewhere where there is communication honesty and nobody is selling you anything like a tricky slimy time share sales person

Facilities are nice and clean, water and cafe machine for customers. In general the environment of employees ( my feeling) is “pretentious “ my agent although, was very polite and clear. Service is extremely expensive.. for this reason I’ll look for alternatives.

Great overall experience. Bryce Greenfield my Salesman was the very best. MB of Ft Lauderdale is lucky to have him. Frankly I would hire him in a second & told him that. He"s professionial, hardworking, knows his product, listens & is smart!! The Finance Manager Walter was excellent, professional & thorough as well!

Service was great service staff was excellent

I experienced a flat tire after business hours at least 20+ miles away from my home. I was able to contact roadside assistance and a tow truck came out and took to my dealership for servicing. This by far was the easiest process for pick up to completion I’ve ever experienced. My service advisor kept in contact with me the entire process keeping me from worrying. My service with Mercedes Fort Lauderdale is always top-tier when I bring my car in for servicing ( wash, brakes, tires, etc). The best part is that everyone is willing to help from the time we step on the lot. The biggest plus is that there are no annoying upsell tactics, not that it is needed because the cars sell themselves lol

While there advisors are cool people there prices are crazy for instance front brakes $1600 there labor rate is $780 for a under two hour job while at Mercedes in the next town over is $400 for labor for the job call other MB dealers for arrive before coming to this one it doesn’t make sense at all just a robbery

service is handled in a fairly efficient manner. Estimates of timing are fairly accurate. Getting the work done quickly is also one of their skills.

Great experience as always with my service advisor Mike F. He listened to all my concerns and addressed all of them. The vehicle was done in the time promised. Great experience.

I was told that there was only one key after I had purchased the car. They can order a second key at a cost of 800.00. Had I known this I would either negotiated further or not purchased the car. Typical of past experiences with this dealer.

Mb always exceeds my expectations... nothing elde to say.

I’ve bought my car here about a year ago. We previously dealt with mb of Huntington in ny . The first few interactions with the different locations in south Florida almost had me thinking i wanted to switch brands due to lack of luxury services. Since then I have to say the customer service and response for this location as severely improved! I am glad they’ve gone back to the brand i originally fell in love with due to customer service! Obviously the product is amazing however the people at my recent visit that have made me reconfirm my love for the brand and specially shout out to Rob Blair for turning the perception around!!

Our Experiences with the Service adviser Robert Blair is an excellent adviser. Great us kindly and always resourceful. Explained in details our issue with the Car, and possible repair charges. And work was done as promised at the right time.

The best service you ever have they are number one in service for cars and I cannot sync them so much for what they’ve done to me to my car they help me in everything answering question answering the phone calls, cleaning the car inside and outside. They are the best I will. Thanks them so much.

A week after taking delivery of my new electric the sunroof stopped working properly - I showed up at the dealer and they had it fixed in a few hours - excellent fast service!

I booked an oil change 2 weeks in advance but they didn't have the parts so instead of taking a couple of hours, it took 6 hours total. That said, they did find a screw in my tire through the process and were able to patch it so I did appreciate how thorough they were.

Rep, are very nice, and provide excellent customer service

AJ, Ala, and Carlos did a great job. Very helpful and professional Thank you G~

Quick and reliable service

Great experience... the service and customer service was on point. Will recommend...

WARNING WARNING! NEVER ACCEPT THEIR COMPLIMENTARY TOWING SERVICE. I accepted this service and my car keys were lost after they picked up my car. Then they told me it's not their problem and I basically have to pay for a new key or figure it out. My car was in their possession for one whole month before it was even looked at due to the missing key. Honestly I understand mistakes happen but that's when customer service kicks in.( Not from this place) No one even apologized or said I'm sorry for the inconvenience. (NEVER) When the opportunity came to atleast give me a loaner or a discount for the service i initially came for (diagnostic testing). I was denied by the GM Giff Hummel and Mary Donnell director of service operations. As a woman I've never felt so taken advantage of. Needless to say if you are not a male, or big company with money you can forget about receiving any type of good Customer Service here.

Mike Ferraro and Louis and the whole team are AMAZING ! I always have a great experience with that team. Always! 10 stars out of 10! Mike Ferrsro is the best!!

I bought two cars in this dealership. All managers high level professionals. The atmosphere is very friendly.

The entire staff is always professional and willing to go, without hesitation, above and beyond the call of duty to make the Mercdes Benz experience one that's second to none!

Foi uma experiência única. Fui atendido por um vendedor Brasileiro que me deu todo suporte. Passei na loja na tarde e no dia seguinte já saí com o auto lavado e com o tanque cheio. Derrepente como era próximo ao Natal ainda ganhei 2 copos, 1 cobertor e um chaveiro. Parabéns

Just an amazing job, well done

I had to wait although I had an appointment for two people that had appointments before me, so I left my car with them. Service was exceptional on the car. And ready for me exactly when I told them I needed my car by. By far way better than the Pembroke Pines location.

For my first oil change?. I was very disappointed? I took my car that was supposed to be ready, red lights came on?. I Called back Mercedes? they forgot to close the lid on the oil compartment?? left the car overnight, I was 2 hours late to o pickup and they didn?t know where they kept my key,,,, what??? At Mercedes dealer ??????!

Twice I have been here & twice service was poor! Lack of communication, even on a FACTORY RECALL ISSUE, this dealership is not adequate to carry the Mercedes name behind it!

I went to the store to see the available cars and was approached by the manager Joe who was super kind and not at all invasive…. then to improve even more he passed me on to a seller called Ivan Silva, who is Brazilian like me…. From then on it was just good things happening and the two were very committed to doing everything to make me super sure that I was doing the best deal of my life!!! And it was!!! Even having some problems with the car that is having problems with its Multimedia, I am super calm because people who have not abandoned me and are giving me unparalleled support!!! Congratulations Mercedes-Benz, brand that from now on will be my favorite!!!

Thanks Chris and Team MB in Fort Lauderdale. Superior service and timely delivery of my vehicle.

Michael Saraceno Is the best. He always kept me updated about my car and made sure my car was perfect. I appreciate the service

WARNING WARNING! NEVER ACCEPT THEIR COMPLIMENTARY TOWING SERVICE. I accepted this service and my car keys were lost after they picked up my car. Then they told me it's not their problem and I basically have to pay for a new key or figure it out. My car was in their possession for one whole month before it was even looked at due to the missing key. Honestly I understand mistakes happen but that's when customer service kicks in.( Not from this place) No one even apologized or said I'm sorry for the inconvenience. (NEVER) When the opportunity came to atleast give me a loaner or a discount for the service i initially came for (diagnostic testing). I was denied by the GM Giff Hummel and Mary Donnell director of service operations. As a woman I've never felt so taken advantage of. Needless to say if you are not a male, or big company with money you can forget about receiving any type of good Customer Service here.

We had both our cars serviced recently. Very friendly staff! The cars were serviced quickly. No complaints.

Unfortunately the service department is not at the same high level of quality it was over the last couple of years. After the last 4 services I’ve had to return my car for corrections to mistakes done by the mechanics. One mechanics mistake left a leak in the gas line, flooding my condos garage with gas, causing a serious safety/health risk for everyone in the building. After this last service, I had to return my car due to vibration/noise issue. They now discover wear to the expensive engine mounts. Why wasn’t that discovered during the annual service? Why was there no issue before the service? Also, they misplaced my keys and left me waiting for 30 minutes, seems the car wash employee never returned them. It’s unfortunate that over the last 3 out of 6 years of service in Fort Lauderdale, the car is returned with more issues than when I dropped it off.

Robert was great. Honest and professional. They did a great job on my repairs. I noticed the difference right away.

We had a new sales person and he wasn't pro-active, Certain questions where never answered. We came back to take the car home and we are told Mb couldn't connect with the insurer...why tell us when we arrive...a call would have been great...but they wanted our final check knowing we couldn't drive away with our purchase. Bad business practice?!?

Dangerous dealership . I placed a deposit for a purchase and it was cashed on the same day .The sale was not done and after 10 days I did not received my money back yet .They said that will take between three to five days .Shame on Auto Nation!!!

Fast and friendly service. Got me the car I wanted at a great rate.

Great buying experience. Salesman was very knowledgeable and friendly. Sales process was very quick and efficient.

I had the BEST salesman Eli. He is so knowledgeable and kind. I would recommend him to everyone.

Excelente servicio, siempre exactos en todos horarios, atención exclusiva , colaboración del Ascesor , definitivamente recomendable, mil gracias

I was very pleased with the professionalism that Ivan and Stephanie provided to me when I was making my purchase. They were friendly and helped me give mom a great Christmas surprise!!

Great dealer. Impeccable service here would recommend them anywhere to anyone.

Mike Ferraro is my service adviser for several years already, I can not tell enough about how good Mike is but just FYI after moving to Coconut Creek I do still take my car to Fort Lauderdale for anything I may need

My customer service representative, Corey, is great! He?s professional and knowledgeable.

Joseph was very helpful finding the type of car I was looking for. I live in Orlando, and as I was on my way to the Keys, it took three months and six visits to your store and the Maserati dealer for someone to come-up with the car that I was looking for. Joe texted me and said that he had found the car for me. I left Orlando and stopped by your store on my way to the Keys, and he was right. He found a CLS 2023, arabinan gray with black and red interior. I have to commend Joseph for his patients with me, for he explained the electronics in the car very thoroughly. When I am ready for another new car, Joseph will be the man I call.

Excellent experience Personal attention from the saleswoman

Service was good this time and Rodolfo did a good job. In overall not happy with this Mercedes/Autonation Dealer in total.

Bryce Greenfield was so helpful in finding my new car. Mt original Merceds was totaled in an accident and Bryce listened to what I wanted and got me back in the most superb car! He was not pushy, but very attentive and kind. He knew his cars and went the mile to find what I wanted. He even called the next day to check on everything.

Autonation Mercedes has got a monopoly in Southeast Florida, and appears to be using that monopoly to price gouge on their service and sales. As an example, I was quoted over $300 as their new diagnostic fee just to look at why my windshield washer spray isn’t spraying. My family and friends have recently had similar experiences at AutoNation Mercedes service. I was thinking of buying a new electric Mercedes EQS SUV, but am now reconsidering given the monopoly AutoNation has in this region.

I recently purchased the C-300 I leased 4 years ago. What an impeccable experience! Carlo was the best possible salesperson, I wouldn't call it customer service; I would call it respect, understanding and caring for their customers. If you are thinking about purchasing a new Mercedes, go to Mercedes Benz of Fort Lauderdale, you'll be happy you did. GRACIAS DE CORAZON!

Great extra mile approach by Service Advisor (Feliberto). Extremely helpful and timely. Would recommend.

Filiberto was my service rep. He went above and beyond. There was going to be a 2+ hour wait. He ordered Lyft to take me home and coordinated for them to bring me back when my car was ready. That?s impressive customer service!

Finally a dealership where car buying is not a nightmare.

I came in midday with a nail in my rear tire Tamika helped me and she was great

The convertible top was not working properly. There was a significant back up of cars being serviced. It took a few days before a technician was assigned. My service advisor gave me updates and I was given a nice loaner so the wait was not an issue. The problem was diagnosed and the repair was made

Rudy is the best he made the impossible possible and the Luft service is a wonderful help. Thanks to Rudy and MB of Fort Lauderdale!

I did not buy my car in this dealer but I my car had 2 services in there , the experience was awesome, great communication, great professionalism, every places were cleaned, I suggest everybody go there . I?m thankful

Amazing Service! With the sales and service. All around amazing!

Purchased my first Mercedes -Benz. The Sales and Delivery process were 5 star!!! Kudos to Ala and A.J. in the Sales Department. It was a pleasure to get the car we were looking for in the exact color.

After 3 times I brought my car for the same problems appears to be fixed

Been doing business with them for over 20 years. Excellent customer service, total professionals and always courteous. They are the auto family you want! Thank you.

Service Advisor, James Rubio, saved the day. Someone at the dealership changed my appointment day/time without explanation. When I arrived to pick up scheduled loaner & leave my vehicle for scheduled warranty repairs, there was no record of appointment. James to the rescue!

The service dept has always been professional and yet personable. Mike Ferraro has been my go to guy for many years but others have given the same in his absence.