12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from Mercedes-Benz of Ft. Lauderdale

Walked into Mercedez today to see about getting a GLB. Five minutes into the conversation, Mr Charlie Cardoso asked me "what do you drive and how much you pay". To which I replied, a Toyota 300 a month. From there it only went downhill, he showed me the GLB which I did not like and asked to see the GLC instead. He kept on bringing up the word budget , as if I was there as a hobby and couldn't afford the car I was asking to see! We went outside to see the GLB, he couldn't even get the keys to get it opened, there was one GLC opened and we had to close the trunk and doors ourselves as he walked away looking at his phone. I told him I had 2 payments left on my car, and he repeatedly said "would you then like to roll it over"? When I finally said "absolutely not! If I make a deal, I expect Mercedes to pay off the remaining of my lease, mind you, 600 dollars". He then said "well, since you are not going to buy anything sooner than 2 months, I can look up a past sale to give you an exemple of what the numbers would look like." He then pulls up a lease with 7500 miles, which I specifically said I wanted finance and lease numbers for a 15k / Year. Basically he could not care less to ask for my name, number, and print out an estimate. He was simply to lazy to create a lead! He asked how much I wanted to pay. I mean, if I go inside the dealer and tell the sales rep "I have no idea what I want, show me around", I can see you asking me my budget and what I am comfortable paying, however If I specifically tell you I have a car in mind down to exterior and interior color, it doesn't matter how much I want to pay, tell me the price! Its my belief he profiled me since I am a female, latin and drive a CHR. He decided on his mind that I could not afford a 45-50k car and did not want to waste his time. At no point I said I wanted to wait two months, I did say I was not ready to drive away today, but thats because I am indecisive about a BMW I had seen. Had my experience been better and providing we had agreed on a number I could come back tomorrow, if of course they paid off my loan, and drive off with the Mercedes I wanted. It got to a point I actually told him "Can you stop saying the work budget and stop asking me how much I can pay and actually give me the quote I am requesting? Ended up leaving in tears and without a written estimate! He doesn't even know my name! And for the record, I drive a Toyota by choice, my husband drives a Tesla. AND even if I did not have a single dollar, Mr Cardoso, when someone asks you the price, give them the price, instead of "not sure if this is within your budget" or "is this how much you were thinking of paying"? Take a second to ask for their name, get their number, follow up! Make them feel special, thats why people pay up for a Mercedes, because they want the status to feel special. Even if the lease had been 300 dollars, I would have said no, because I will not support a dealer so they can make me feel low. Prior going there, I had driven to Mercedes Coconut Creek, where I walked in, greeted Mr Mark and said I was there to see a GLB, he did not even get up, he was sitting down and seated he stayed, he says: hmmm I don't think I have any in stock. He checks the computer and says " I might have only one, let me go see". A total of 20 minutes passes, he doesn't return, my husband and I left the dealer and decided to drive to FT Lauderdale, just to find out customer service was even worse. After all, husband has convinced me to go test drive a Model Y tomorrow. Its a shame Mr Cardoso, I bet if my husband came in saying the car was for him and he drives a Tesla, you would have been a lot more motivated to work with us. Thanks for nothing.

Cris Brasil Jun 6, 2020

I dropped my car off early last Monday morning, I was told that it should be an easy repair and expect to pick up my car around 11 am on Tuesday. I called my service advisor at 7:40 on Tuesday morning to check the status of my car and he told me that he had not yet checked on it but would do so and call me right back. Unfortunately that call never came. I continued my day using Uber for transportation and around 12:45 I was finished so I again attempted to reach my service advisor but again he did not answer his phone or cell and I left a voice message that he did not return. I went home and waited until 4:30 and tried calling my service advisor again he still did not answer my calls so I asked for help from the operator answering incoming calls to your service center, she was finally able to get him on the line and he did not apologize for avoiding me but simply stated that the shop was busy and my car had yet to be looked at, he told me that he would call me on Wednesday morning with an update, he did not. I started the process all over again trying to reach him by phone but again he would not return phone calls. I once again went to the operator for help asking for a supervisor he called me after a few hours and when the conversation started he avoided talking about poor customer service but stated that they were now working on my car and he would have my service advisor call me as soon as it was ready. I tried to explain my frustration and he did not seem to want to talk about it but said he would talk to my service advisor and make sure that he would follow up with me. The rest of Wednesday went by without a call from anyone else from Mercedes. Thursday ground hog day started again! No contact with anyone left the supervisor a voice message informing him of this which he ignored. Finally I went to the service center late Thursday and found someone to help me, he told me that I could take my car but in reading the notes about the service they indicated that they could not find the problem so it was being returned with resolving the issue. Four days of no communication from someone who gets paid to do so, his survivor appears to have the same attitude which explains a lot and a bill without repairing the vehicle. How do you think you did?

Thomas Cagot Feb 1, 2020

I brought my car to the customer service to be fixed so I made an appointment with NATE HARRINAUTH on 04/03/18 11:00am but when I got there no one could tell where he was he just was not at the dealer so without understanding why he was not there so I decide to leave because I couldn’t wait any longer. So I made another appointment and the next appointment was with MIKE FERRARO for 04/05/18 at 1:30pm but when I got there at the day of the appointment exactly the same thing happen again nobody could tell where he was and he was not at the dealer so I got very frustrated and upset so someone asked another advisor to help me. So Peter came to help me and I left the car to be fixed and 2 days later he sent me a message saying I had to sign some papers so they could order whatever was necessary to fix my car’s problem. At the other day I went there but Peter was not at dealer and he told me to go to talk to Koby to sign the document and this “gentleman” would have the paperwork ready so I could sign. when I got there the paperwork was blank and he asked me to sign it and I said I wouldn’t I wanted to understand what I was going to sign. So with a huge attitude he decide to call Peter and ask what he had to right down and Peter with upset ton of voice said he already had told me( i heard from the speaker phone) So koby very ironic started to write down on paper few lines and being very rude asking me to sign it as he was doing a huge favor for doing that. It was not my problem if Peter was not there. I am a customer and I pay for it. My car was supposed to be there for two or three days end up being two weeks when I came to pick up my car I end up being there for three hours. I felt like i was there bothering them. The bottom line is I had a horrible experience!!!! The advisors are very rude ironic and unprofessional that it is what I describe the customer service at the Mercedes-Benz of Fort Lauderdale.

Fabrício Guimarães May 1, 2018

July 2017 I purchased 2016 Cadillac Escalade Platinum Edition with 10,400 miles on it that they had in inventory for just under $73,000. The sales agent, was quick to respond and helpful. This being such a large online purchase I was very skeptical given it's a $78,000 (out the door with tax, license and fees) purchase. That said, I drilled the sales agent about the condition inside & out. I was assured many times over it was in perfect condition & everything worked. "It was "MINT". He texted me pictures of the interior and extertior. He said he test drove it and verified EVERYTHING was in working order. I eventually had it shipped to my home in Minnesota. Upon delivery I was really bummed to discover the passenger door was obviously repainted. I realize I am a little on the fussier side than most but it was very easy to notice the poor workmanship on the repainted door. You could see the runs in the coating regardless of the angle you looked at the door and the door overall had a washed out dull finish on the paint with overspray on much of the surrounding chrome. It was especially obvious in well lit or sunny conditions. I received a quote from my local trusted dealership for $400 and had the door repainted and coated. I wasn't crazy about not having original paint all around but if that was my only exposure from the online purchase I was still satisfied overall. To be fair, I never disclosed this to Mercedes Benz of Fort Lauderdale because it just wasn't worth the time or energy for what it really took to resolve the issue on my own. Early on I noticed I could not get either of the rear head monitors to work. Having been told by Mercedes Benz of Fort Lauderdale that everything was covered bumper-to-bumper under warranty I was relieved to know it would be addressed at a more convenient time for me. WELL, NOT NECESSARILY! Upon bringing it in on January 4th, 2018 the certified dealership discovered the problem with the rear monitors was that BOTH SETS HAD WIRES CUT! Yes, completely cut. Clean cut all the way through the entire set of wires on each side. That voided the warranty. Yep! Everything in my truck is NOT covered bumper to bumper because the warranty was void due to the wires being cut. NOT ALL THE COMPONENTS WERE INSPECTED AND VERIFIED TO BE IN WORKING ORDER AS I ASKED AND WAS PROMISED prior to final delivery. If they would have inspected as promised this would have been discovered up front. I received an estimate from the dealership for $2,400 to replace both units. Splicing the wires together isn't an option because whoever cut them cut them too short. I wish I could upload the photos taken from the dealership in my area. I realize SH** HAPPENS so I reach out to the dealer to explain the situation. Well, here is where Mercedes Benz of Fort Lauderdale's TRUE COLORS begin to shine. I reached out to the sales agent who was busy at the time with "three other things" but he assured me he would "get to the bottom of it". Well, after a reminder almost 3 WEEKS later the sales agent sent me to the Used Car Sales Manager, Bob Keenan. I left two voice messages for Mr. Keenan and never received any call back. NICE POST SALE CUSTOMER SERVICE from the Used Car Sales Manager at Mercedes Benz of Fort Lauderdale. After a week with no response whatsoever from the Used Car Sales Manager I reached out to the Sales Agent again and explained how I never got a call back so he put me in touch with Joseph Pensabene, General Sales Manager (JP) who was very quick to call me back within 5 minutes of hearing about my situation. I was finally feeling like I was going to be heard by someone after almost 6 weeks. We both agreed that we were in the middle of something at the time when he called and we would reconvene in two hours. Well, guess what. 3 WEEKS LATER I texted JP to "remind" him when he went on to explain, "the General Manager is working on it and because it was purchased so long ago it's a process." He further explained, "once the Used Car Manager denies a claim the General Manager must be involved and he returns Monday". Another 3 weeks has passed since he originally told me it was elevated to the General Manager. It has now been 12 weeks since I originally reached out to my sales agent and have gotten nothing but the RUNAROUND. VERY DISAPPOINTING. They are guided by their pocket book, NOT GOOD BUSINESS practices. WHATEVER. I wish I would've taken more note to the reviews on this site prior to moving ahead with this company. BE WARNED.

John Squier Mar 28, 2018

I needed to obtain a replacement key because my keys were stolen or misplaced. As a result, I had the car towed to the Mercedes dealer in Ft. Lauderdale. I arrived close to closing time on a Friday. I was pleased with the initial drop-off. Although the Parts department (for the key) was closed, I successfully interacted with "D", who is one of the service advisers. He also arranged for the 20k mile service, which is currently due. I figured I would handle both issues at once. Unfortunately, everything went downhill from there. First, they had no loaner car available. This was especially problematic because Enterprise was closed (after 6pm). Second, "D" told me to call the next morning so I could arrange to obtain a loaner car. When I called the next morning, a woman told me that no cars were (still) available; however, she would put me on the waiting list. I never heard back from her. The Parts department was equally unimpressive. Steve in Parts told me that the key would likely be ready on Monday. However, Monday comes and goes and I receive no word from Parts. I call on Tuesday, and learn that the key actually arrived on Monday! (Their excuse: Steve was out sick on Monday. But why couldn't Stanley or any other Parts employee give me a call? Or my service advisor?) Now it's Tuesday, and we know that the key is available. I tell Stanley that I'm still waiting on my 20k mile service as well, and I'm not sure if that service has been accomplished? He tells me he'll take care of it, and then hangs up. I hear nothing from the dealership for the rest of the day, or on Wednesday morning. By late morning on Wednesday, I am furious and give them a call. A lady tells me the car is in the service bay. I assume the car will be done shortly, since the car is simply in the bay for routine service. She doesn't offer an ETA. By mid-afternoon Wednesday, I still haven't heard from anyone. I call the dealership again, and a different lady tells me the "paperwork is just being finished." The service department closes at 7pm, so I call them around 5:30pm. The receptionist transfers me to an unknown person's voicemail. I leave a message asking for a call as soon as my car is ready. Naturally, no one returns the message, and the dealership closes. It was not until early afternoon Thursday that I reach Nora, the only helpful person at the dealership. I explain the ongoing frustration to Nora, and she promises to look into it and call me back promptly. Amazingly, she kept her word. She told me the car was ready. Not once did I hear from "D" (after I dropped off the car), or from Israel, who had been reassigned as my service advisor. When I arrived, no one seemed to be aware of all the problems the dealership had caused for the past week. I don't think they intentionally avoided giving me an apology; I think that Israel was literally unaware of the terrible experience I'd had. The problem at this dealership isn't a matter of courtesy; it's a matter of competence. No one follows up when asked, and the Parts department and Service department seem to be incapable of speaking to each other. I will not be returning to this dealership in the future.

Nautical93 May 28, 2016

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Real Reviews of Mercedes-Benz of Fort Lauderdale

12,000,000 Cars Sold to Happy Drivers

Come Experience the AutoNation Difference

Recent Reviews from Mercedes-Benz of Ft. Lauderdale

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