Joe’s business card says “ecommerce sales.” “Used car sales” are three words which sweat palms and strike fear in hearts. Anticipating an impersonal opportunity to dig yourself into a money pit? Sorry, Joe can’t help you there. If your experience is anything like mine, within 48 hours you’ll be in your late mile, low-milage, Mercedes Cabriolet, with baseball glove meets Birkin bag leather seats, still 13+ months under warranty with tens of thousands of miles to drive unworried. I’m here to say, Joseph Hagen is a remarkable example that service, curiosity and determination are still the reasons why American enterprise is the envy of the world...and you should meet with him at Mercedes Fort Lauderdale at your earliest need. Details (for serious readers): Joe understands service. He carefully guided me toward the car that met my means and dreams, overcoming obstacles which stood in front of the car like an obstinent gator - teeth agleam, all the while maintaining a positive, no-pressure, solution sale. On 3/18/21 in the morning, I stopped by the dealership in the morning, and Joe came up and introduced himself. He asked me to sit at his desk and we spoke for about 20 minutes about what I was looking for and my constraints. Within the conversation, Joe pulled up a C63AMG c Cabriolet, and got me approved me for financing through Mercedes Benz financial. The car was set to be delivered the next day to the dealeship for a test drive, but by 9:30am on 3/19, that car had been sold. Not a problem for Joe, who had provided his cell phone number, and I shot him over some pictures of an S-Class interior which I loved. By noon, Joe had two test drives set for me - an AMG 63 (fast, handler, sedan) - and the E400 Cabriolet with leather even richer than I expected. Joe didn’t take notes when I spoke with him the day before, but somehow he had taken all of the features, preferences and value which I desired, and delivered me two cars which would never be in front of me if I had spent my time scrolling through sites. He answered my rapid fire questions about warranty coverages and technical differences between models and years with confidence, and always with good humor. This remarkable disposition made it a pleasure to work with Joe. He leans on his curiosity instead of imposing his will. Here’s a good example of why you shouldn’t judge a book by it’s title. You might assume that a presure-tactic wielding, lemon-shifting, used car salesman, would be the first to pounce and jam you up with four wheels. Instead, Joe was honest, spoke precisely, got affirmation, knew when to enjoy a little road under the tires and when to pass the pen. One of my goals in purchasing this vehicle was building my credit, with an auto-loan which will help fill a thin file and establish a relationship with Mercedes for future purchases! Due to a quirk in the way auto-financing is underwritten, when the first car was sold, my financing was bundled to that vehicle, and I couldn’t buy without it. Again, not a problem for Joe - within 5 hours of test driving, Joe had worked the finance division towards a rate, with down payment I could make work. This is all to say, when I mention that Joe also drove me to grab my checkbook at my place, or to make lunch after the test-drive, and had plenty of reason to believe that maybe the deal wouldn’t go through, he never once showed frustration or irritation. Joe doesn’t get that way, he just adapts - all obstacles to success were expertly dispatched with. Already set a calendar invite to see Joe 2/2022
Andrew Grinalds
Mar 20, 2021
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