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Recent Reviews from Mercedes-Benz of Ft. Lauderdale

Sorry but this Dealership lacks the Mercedes touch I'm used to from Germany. I purchased a Certified Preowned Car and so far the Car is very nice. But the Service of the Dealership is not there. The car was handed to me in a not Mercedes acceptable State of clean. I sat in it and immediately noticed the grime on the Center Console's Wood trim, that suppose to be nice and shiny. It was grimy like someone went over it with a dirty wet rag. On further look around I noticed the same on other Trim Pieces. Also the Car was not coming from the Car Wash. It had a clean but not polished look with big Water spots on the Panorama Roof that projected onto the inside liner as big Shadows with an appearance like the liner is damaged. The light in color Interior also showed an uninviting darkened Seat Belt. I mentioned that to the Sales Person wit me in the Car to explain basic functions of the Vehicle to me, but he did'n respond at all. All not a big Deal, but never would that happen in Germany, or is expected from a Mercedes Dealer. I cleaned it myself later at home. Next I was told more than once during the Purchase Process, that I will have free Car Wash Service at their Facility as long as I have that Car.I Just went there to get my Car Washed and was now told by the Service Personnel, (what I had to wake up first to have them notice me, also a absolute NoNo) that since March -9 month now- the Car wash is not offered anymore because of Covid 19 Concerns. So I have been Lied at from the Car Sales Person. It should have reached him by now that the Car wash is no longer offered and might go back in effect one Day, but is for now not available. I read in other Reviews the same experience that I had with the Overall First Attendance of this Dealership. Nobody feels to great you or to notice you. You actually had to approach someone to make yourself been noticed. Total lack of Mercedes Brand Experience. Mercedes Cars are 5 Stars, this Dealership is just 2 Stars. In Real need of an Mercedes Training Camp. Maybe someone from Mercedes Headquarters should give them an unannounced check up Visit and wash all of them a bit the Head.

Tropenhelm 2020 Dec 28, 2020

We have owned a number of Mercedes vehicles, which have all been diligently serviced by a Mercedes dealer that I love and originally purchased this particularly vehicle in 2001 from. This vehicle, a 2002 Mercedes ML 320 has 230,000 miles, was brought down to Florida and has again, been diligently serviced over the past 2 years at this dealership. It is in fantastic overall condition, both for its age and mileage. I had it taken in to do a full brake job (rotors and pads) in August and 2 weeks ago a caliper seized with approximately 200 miles since the brake job was done. I was not told the caliper was in any need of replacing at the time the brake job was done (I would have replaced it immediately, which I ended up doing) and even if the caliper happened to fail on its own in the 200 miles since we had the brake job done, normally our Mercedes dealership would help us out a bit on labor for having to replace a different related part when the labor for replacing a caliper is nearly identical to that of replacing pads/rotors and so we are essentially paying for the same labor twice in a 200 mile span. In the end, we replaced both calipers and also had brand new pads/rotors put on again (for piece of mind since they emitted a burning smell due to the siezed caliper even though they were only 200 miles old) and were offered a 10% discount on the labor that was essentially performed twice in 200 miles. While I appreciate the discount, to get it we had to “talk” to the Service Manager, who was exceptionally unpleasant (his voice was elevated on more than one occasion and he had a sort of “smug, I know everything” type of demeanor) to talk to and reminded me many times that “it’s an old car and what do you expect”. I understand that it’s an old car, but it’s my old car that we bought brand new, have lovingly maintained at Mercedes dealerships, and have no interest in ever selling. Overall, the job was done well and again, I appreciate the discount finally offered, but I will likely avoid this Mercedes dealership based solely on my unpleasant interactions with their service department’s manager.

David F. Dec 4, 2020

I needed to replace both rear tires, 2015 GLA250. made appointment online, for Monday October 26, 2020 , arrived at appointment 10 min early. Advisor Mike Ferraro greeted me, and we reviewed what i needed, he tagged the car, and asked me to wait in the lounge, after waiting about 1:30, Mr. Ferraro advised me they did not have my tires in stock and it would be avail Wednesday around 3pm. I inquired about a loaner, and he advised there was none avail, but he could offer, reimbursement of $35.00 a day if I rented a car. I opted to rent a car, he walked me to the parking lot and pointed at the rental place across street and said there it is, you can walk over, see you Wednesday. When I returned Wednesday at 2:30 he stated the car was not ready it would be another hour or so before it was ready, I can wait or come back. I left and decided to return the rental car and walk back. The rental office did give me the Mercedes benz deal, but watch out that deal is not based on the usual 24 cycle rental cars normally use. example if you pick up at 3pm your 24hr rental is 3pm next day. Well they do a daily rate. So even though I had the car 2 days on the 24hour cycle I was charged 3 days, the Monday when i picked it up , Tuesday and Wednesday. Which a regular rental would have been Monday 3pm to Tuesday 3pm is one day, Tuesday 3pm to Wednesday 3pm is the second day, but not for the dealership rate. they charged 3 days. Maybe the Dealership is getting ripped off and doesn't know it. When my car was completed Mr. Ferraro, apologized for the mix up from Monday and he would offer me a discount for my inconvenience, I appreciated that offer while waiting for my car. I was looking over the invoice to see just how much Mr. Ferraro was able to offer my inconvenience, I looked up the price listed on the invoice and the dealer website and they were the same? No discount. and there was no credit for the car rental. I asked Mr. Ferraro what discount he was referring to , because the invoice price was the same listed on Mercedes website. He looked it over and apologized stating that he thought that price was a discounted price. So he was not able to get any discount and I did not get any discount for my inconvenience, on the two tires. I asked about the rental car credit, he asked for my receipt from the car rental which i gave him., when he reviewed and said he will credit back $90.45 which was the base price of 3 day rental, I paid taxed, insurance and all the other fee associated with the car rental which came to $90.51. Two days have passed and my card was charged the full amount $418.35, still no credit for rental ($90.45) and no credit for inconvenience that Mr Ferraro with a smile said he will get me. When you buy a quality car, like a Mercedes-Benz ( I've owned 3) you expect a better quality relationship with consumers. Unfortunately this experience, with a simple goal to purchase 2 new tires, was far from convenient, and I would not recommend this Advisor , as they say the smiles where there but he just did not produce or properly represent a quality product I've considered Mercedes-Benz to be.I hope this input helps someone in the future. I guess Im going to have to go thru my credit card company to that credit. Thanks, be safe.

steven morales Oct 30, 2020

I would not give any star If that was possible! If you want to enjoy your new vehicle and amazing customer service, well THIS IS NOT THE PLACE!!!!! DON'T GO THERE!!!! I got my new lease car a year ago and since then the car have so many problems and issues that causing me spending my time back and forth having them fix what need to be fixed, so many hours to waist on fixing a new car, a Mercedes benz car that suppose to work perfectly! I never had to fix problems so many times during a year doesn't matter which car I had from Toyota all the way to an old very old mini van. But the worst part was when I try to talked to a manager over the phone after telling me few times he have to check something and call me back he told me I have to add a lot of many to replace my car! WHY?!?! THIS IS NOT MY PROBLEM THAT YOUR MERCEDES BENZ CAR HAVE SO MANY PROBLEMS! Since I said no he just told me OK and hung up on me!!! Then I decided to go to the Delarship and one of the mangers his name is Anthony was there to "HELP" me. I explained him whats going on and told him about the call from earlier today even if he agreed that this is not normal or should be like this he told me that my options are A. To buy off the car - YES YES the same new car that I lease and have so many issues. B. To get in to a new lease and adding the money for my current car too - meaning pay more money that I do not need to pay because its not my fault that the car i lease from THEM have so many issues!!!! I told him he have to find another solution it doesn't make sense, he called Ala the lady that helped me when I got my lease i explained to her all over again she had to check few things ofcourse I have to wait again and get back to me like everything I just told them didn't exist! You can lease a new car but it doesn't make sense because you will have to pay a lot so we working on getting you a loaner car so we can fix your car they completely ignored of everything I said! So I got upset and asked how is that going to help ?!?!? I came for a solution! I can't keep coming when a new problem starts. She left and than Anthony came and said she left crying( that she didn't since I saw her right after and she was just fine!) And that i can't talk like that to employees and than he told me to get out and leave the location! And left ! Amazing customer service!!!! They do not know how to deal with problems that comes from their hands so they kick you out !!!! I was never so HUMILIATED in my life!! I will make sure that no one that I know will step in to Mercedes benz! And ofcourse now I stuck with a car that have problems!!! Again "Amazing customer service"! ANTHONY crossed the line when he KICKED ME OUT from your location like I'm a criminal while I'm just an upset customer that it can happen every day, and if they don't know how to deal with a customer that upset because of your customer service or product that you provide so maybe they are on the wrong job!

Gita Gita Oct 20, 2020

Gitit Oct 20, 2020

I dropped my car off early last Monday morning, I was told that it should be an easy repair and expect to pick up my car around 11 am on Tuesday. I called my service advisor at 7:40 on Tuesday morning to check the status of my car and he told me that he had not yet checked on it but would do so and call me right back. Unfortunately that call never came. I continued my day using Uber for transportation and around 12:45 I was finished so I again attempted to reach my service advisor but again he did not answer his phone or cell and I left a voice message that he did not return. I went home and waited until 4:30 and tried calling my service advisor again he still did not answer my calls so I asked for help from the operator answering incoming calls to your service center, she was finally able to get him on the line and he did not apologize for avoiding me but simply stated that the shop was busy and my car had yet to be looked at, he told me that he would call me on Wednesday morning with an update, he did not. I started the process all over again trying to reach him by phone but again he would not return phone calls. I once again went to the operator for help asking for a supervisor he called me after a few hours and when the conversation started he avoided talking about poor customer service but stated that they were now working on my car and he would have my service advisor call me as soon as it was ready. I tried to explain my frustration and he did not seem to want to talk about it but said he would talk to my service advisor and make sure that he would follow up with me. The rest of Wednesday went by without a call from anyone else from Mercedes. Thursday ground hog day started again! No contact with anyone left the supervisor a voice message informing him of this which he ignored. Finally I went to the service center late Thursday and found someone to help me, he told me that I could take my car but in reading the notes about the service they indicated that they could not find the problem so it was being returned with resolving the issue. Four days of no communication from someone who gets paid to do so, his survivor appears to have the same attitude which explains a lot and a bill without repairing the vehicle. How do you think you did?

Thomas Cagot Feb 1, 2020

I brought my car to the customer service to be fixed so I made an appointment with NATE HARRINAUTH on 04/03/18 11:00am but when I got there no one could tell where he was he just was not at the dealer so without understanding why he was not there so I decide to leave because I couldn’t wait any longer. So I made another appointment and the next appointment was with MIKE FERRARO for 04/05/18 at 1:30pm but when I got there at the day of the appointment exactly the same thing happen again nobody could tell where he was and he was not at the dealer so I got very frustrated and upset so someone asked another advisor to help me. So Peter came to help me and I left the car to be fixed and 2 days later he sent me a message saying I had to sign some papers so they could order whatever was necessary to fix my car’s problem. At the other day I went there but Peter was not at dealer and he told me to go to talk to Koby to sign the document and this “gentleman” would have the paperwork ready so I could sign. when I got there the paperwork was blank and he asked me to sign it and I said I wouldn’t I wanted to understand what I was going to sign. So with a huge attitude he decide to call Peter and ask what he had to right down and Peter with upset ton of voice said he already had told me( i heard from the speaker phone) So koby very ironic started to write down on paper few lines and being very rude asking me to sign it as he was doing a huge favor for doing that. It was not my problem if Peter was not there. I am a customer and I pay for it. My car was supposed to be there for two or three days end up being two weeks when I came to pick up my car I end up being there for three hours. I felt like i was there bothering them. The bottom line is I had a horrible experience!!!! The advisors are very rude ironic and unprofessional that it is what I describe the customer service at the Mercedes-Benz of Fort Lauderdale.

Fabrício Guimarães May 1, 2018

July 2017 I purchased 2016 Cadillac Escalade Platinum Edition with 10,400 miles on it that they had in inventory for just under $73,000. The sales agent, was quick to respond and helpful. This being such a large online purchase I was very skeptical given it's a $78,000 (out the door with tax, license and fees) purchase. That said, I drilled the sales agent about the condition inside & out. I was assured many times over it was in perfect condition & everything worked. "It was "MINT". He texted me pictures of the interior and extertior. He said he test drove it and verified EVERYTHING was in working order. I eventually had it shipped to my home in Minnesota. Upon delivery I was really bummed to discover the passenger door was obviously repainted. I realize I am a little on the fussier side than most but it was very easy to notice the poor workmanship on the repainted door. You could see the runs in the coating regardless of the angle you looked at the door and the door overall had a washed out dull finish on the paint with overspray on much of the surrounding chrome. It was especially obvious in well lit or sunny conditions. I received a quote from my local trusted dealership for $400 and had the door repainted and coated. I wasn't crazy about not having original paint all around but if that was my only exposure from the online purchase I was still satisfied overall. To be fair, I never disclosed this to Mercedes Benz of Fort Lauderdale because it just wasn't worth the time or energy for what it really took to resolve the issue on my own. Early on I noticed I could not get either of the rear head monitors to work. Having been told by Mercedes Benz of Fort Lauderdale that everything was covered bumper-to-bumper under warranty I was relieved to know it would be addressed at a more convenient time for me. WELL, NOT NECESSARILY! Upon bringing it in on January 4th, 2018 the certified dealership discovered the problem with the rear monitors was that BOTH SETS HAD WIRES CUT! Yes, completely cut. Clean cut all the way through the entire set of wires on each side. That voided the warranty. Yep! Everything in my truck is NOT covered bumper to bumper because the warranty was void due to the wires being cut. NOT ALL THE COMPONENTS WERE INSPECTED AND VERIFIED TO BE IN WORKING ORDER AS I ASKED AND WAS PROMISED prior to final delivery. If they would have inspected as promised this would have been discovered up front. I received an estimate from the dealership for $2,400 to replace both units. Splicing the wires together isn't an option because whoever cut them cut them too short. I wish I could upload the photos taken from the dealership in my area. I realize SH** HAPPENS so I reach out to the dealer to explain the situation. Well, here is where Mercedes Benz of Fort Lauderdale's TRUE COLORS begin to shine. I reached out to the sales agent who was busy at the time with "three other things" but he assured me he would "get to the bottom of it". Well, after a reminder almost 3 WEEKS later the sales agent sent me to the Used Car Sales Manager, Bob Keenan. I left two voice messages for Mr. Keenan and never received any call back. NICE POST SALE CUSTOMER SERVICE from the Used Car Sales Manager at Mercedes Benz of Fort Lauderdale. After a week with no response whatsoever from the Used Car Sales Manager I reached out to the Sales Agent again and explained how I never got a call back so he put me in touch with Joseph Pensabene, General Sales Manager (JP) who was very quick to call me back within 5 minutes of hearing about my situation. I was finally feeling like I was going to be heard by someone after almost 6 weeks. We both agreed that we were in the middle of something at the time when he called and we would reconvene in two hours. Well, guess what. 3 WEEKS LATER I texted JP to "remind" him when he went on to explain, "the General Manager is working on it and because it was purchased so long ago it's a process." He further explained, "once the Used Car Manager denies a claim the General Manager must be involved and he returns Monday". Another 3 weeks has passed since he originally told me it was elevated to the General Manager. It has now been 12 weeks since I originally reached out to my sales agent and have gotten nothing but the RUNAROUND. VERY DISAPPOINTING. They are guided by their pocket book, NOT GOOD BUSINESS practices. WHATEVER. I wish I would've taken more note to the reviews on this site prior to moving ahead with this company. BE WARNED.

John Squier Mar 28, 2018

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Real Reviews of Mercedes-Benz of Fort Lauderdale

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