These are some of the rudest people I’ve ever met. I’d highly advise taking your business elsewhere. I’ve purchased over a dozen Mercedes through the years and I would rather drive a Hyundai than deal with these snobs. Their service department is the worst I’ve experienced and when I discussed the issue with the managers I can see where servicing gets their training. They don’t care about you as a customer. All they are after is the mighty dollar.

The best dealership! I have been buying and servicing my cars with them for many years and am always impressed with their efficiency and friendliness. Especially Manuel Guzman, who has been my advisor and helper. He makes the whole process of maintenance visits a pleasure. I know I can totally trust him and always count on. I highly recommend this dealership and Manuel Guzman in particular for the top notch customer service.

Working with Tony (Elaulio) was an absolute pleasure! He was attentive and SO patient--he went above and beyond to ensure that all of our questions and concerns were addressed promptly. We were at the dealership for a few hours and during that time he offered us water multiple times and even protein bars which were much appreciated. I bought my wife a car and she pointed out that there were two tiny spots of dirt on the car after it was detailed--tony sent it back to have it detailed AGAIN. Once we finalized our purchase he spent several minutes setting up the technology in the car for us. 5/5 STARS HIGHLY RECOMMEND.

AJ and his staffs including Allie provided us the best service and guided us through out the whole process of purchasing a Mercedez and also following up with me after my purchase. I have been in other dealers, but they are incomparable to this location in Fort Lauderdale! I’m very happy with their service. 🥰

I have been having problems with my car and I took it to anotherMB dealership but they didn?t solve the problem. However the ft LAUDERDALE Mercedes Benz dealership figured out the issue and took care of it. Thanks again

My service advisor was excellent . On time when I arrived and was ready when promised

From beginning to end, it was a smooth acquisition. My sales associate was so easy to work with. I had found during my initial process many sales people lacking interest to find what I was looking for. West palm beach, delray dealerships had the same information but it was Ala at AutoNation ft Lauderdale Mercedes who got what I wanted and closed the deal.

It was a pleasure working with Bruno Jeronymo. I will recommend him in the future.

I liked the Infiniti QX50 offered for sale and asked my daughter to check it out. She loved it. The salesman, Peter McInnis was extremely nice and accommodating. Looking forward to my SUV. A great experience, Mercedes Benz lived up to its reputation.

Great sale assistance and customers services.

Very Helpfull .

Great customers service and sale.

Worked with Peter to purchase certified preowned C-class. He made everything smooth and easy. He followed through on all commitments with appointments. I would use him and the dealership again.

The service when I arrive is always good and to be honest, Mike gives me his personal call and I can just text him when I need something - he's the best! If it won't be done quick I get a roundtrip lyft to work, he takes care of me like family - Thank you, Mike!

After an initial unfortunate beginning, the Service Manager and Tameka were outstanding. They took the time to explain things to me and that was very welcoming. I will definitely return to this dealership. Ms Mary and Tamiks were very helpful and in my book get a 5 out of 5 rating.

Aj and Bruno. The best They took great care of me and got me the exact specs I wanted

Amazing help from Aj and bruno ni got the exact spectacle I wanted in my s580. Couldn?t be any happier just ordered the G4x4

Mercedes of Miami and Ft. Lauderdale is always less than a luxurious experience.

This Mercedes has some of the most unprofessional people I've ever experienced at Mercedes. They need some training in how to deal with their customers. I've purchased around a dozen Mercedes vehicles in the past 10 years from a handful of dealerships and this dealer should be selling ice cream cones, not new Mercedes. I bought my son an E-53 that needed some service due to a bad grounding wire that would shut down the car while driving. The service guy made a comment that we shouldn't have bought my son a race car if we didn't want to deal with these issues. First of all a Race Car? 2nd if even if we did want to buy a race car from Mercedes we shouldn't be having grounding issues. Second bad experience we've had was we had our GLS stolen and when recovered we took the car to this dealer. We owned the car for about a month when this happened. The dealer met with the insurance adjuster and our service guytold us in text messages that they would return the car to brand new condition as we stated it was previously. They called and told us the car was ready to pickup (after having it for over a month) and when we got there, there was a white substance all over the side drivers side door, a large chip in the windshield and scratches all over the door jamb and they owed us a key. The service guy said he didnt see those scratches, the Chip in the windshield or the issue with the glass when they received the car and they would work with the insurance company to fix them. a few months go by and nothing. We call and they are now telling us its our responsibility to file a new claim to get them fixed and take no responsibility. One of two things happened, the issues were there when they got the car back to repair it and they missed it with the adjuster, or, their service department created the scratches and the chip in the window. EIther way they neglected to do their job. When we pressed them on the issue the service manager hung up on my wife and again was very rude. Why cant I deal with a professional human that has some class and cares about how they treat people? Dont waste your money here people. Drive to Miami.

I had the pleasure of meeting Bryce Greenfield at Mercedes Benz Fort Lauderdale. He reached out immediately after my inquiry on cars and was not pushy, but extremely helpful.I had a car accident and my Mercedes was totaled. He helped me find a brand new one with all I wanted and got me out the door in no time. He went through all the new gadgets and even followed up the next day to see how it was all going. Fabio in finance was especially helpful as well. He was friendly and mindful. I would say if you are in the market for a Mercedes, definitely seek out Bryce! Adding to review! Tameka was amazing. She knew I was in a hurry and went out of her way to get my car in and out. In fact, she is probably the best person I have ever worked with there. I feel she should get a lot of credit and kudos! The Lyft was fast to take me there and back. She was attentive and polite from phone call in to arrival and meeting in person!

Bruno and Aj helped me out. They were also. Got me the specs I wanted. Couldn’t be any happier

My car continued to run hot. Checked the coolant reservoir. It is nearly empty.

Excellent service. However, I was very disappointed in waiting area service. They have fancy coffee machine that is supposed to make Italian espresso. Instead, it makes poor copy of Dunkin diluted coffee.

Very helpful, made the experience very easy, from test driving, paperwork even helping me bring my previous car back home.

Amazing experience all-around. If you’re getting service done I highly recommend Hipolito Vazquez. He’s super efficient and gets things done. Thank you!

Chris Jablonski is the best service rep I’ve ever worked with. He was careful and meticulous and cared for my car like it was his own. He helped me find a proper service plan and fixed a problem that occurred from a poor service from another authorized Mercedes dealer. He even re-washed my car on his own after seeing that it had a few water spots during the initial wash.

Service department is a joke....didn't address the issues, poor communication and overall bad experience

I was from out of town, they took the car in without an appointment. They found my problem is that the right front seat is useable if back seats are folded down to make room to carry oversized item. They could not come up with a logical explanation nor a work around. Can't believe there is no way to get around this issue.

Lance Noel at Mercedez of Fort Lauderdale thank you for your great service in advising us on getting our 2nd Electic Vehicle. What a great addition the ESQ450 plus has been ! And thank you Stephanie (in Finance ) for helping us with great protection options for our new baby ! The service has been Superb and we look forward to doing more deals with you guys for ourself, friends and family ! Thanks for a quick and easy transaction.

Christofer was excellent and kept me informed of the progress and created the correct expectation when I dropped the car.

Keep up the good work, there was no loaner available but was provided a Lift home and back to the dealership, appreciate the courtesy and professional support from the staff, thanks Mike Ferraro for the good services

Don't waist your time with this dealership. I gave them one star because I had to. They had my car for 3 months for a suspension issue , I drove out of the dealership after paying $1600.00 made it 4 blocks and still waiting for a call back from the dealer to call me back.. 4 days now

I would have given a 5* but was disappointed after a week in service, it was returned to me without cleaning. I was not used to that!

Great service, Christopher very professional. Very happy

Salesman was very nice, new the details of the cars, was very accommodating, took out for a test drive, and even drove the vehicle to my house to make sure it would fit in the garage, Thank You Ray!

Not a happy camper! I was not acknowledged on my visit to the dealership.

Leak Issue with suspension was not resolved as they could not get a fault found on the computer. Will have to see if anyone else can find problem. Also car was returned with a dirty inside windshield that was apparently wiped with a dirty cloth at the dealership.

Excellent visit. Salesman Ben First rate during the sale and after! One small issue...The car was not prepared/Cleaned as it should have been,,,My fault also, I did not check it out at the time of sale.

Historically, I have had a long positive history with Mercedes Benz and have lived in several State's and leveraged many Mercedes Dealerships. My experience here at Fort Lauderdale MB has been lousy and I won't be going back. I'll have to drive further for service but worth it. Scheduling: Trying to get an appointment is really difficult. 2 weeks+ to schedule to get car in for standard B service. Excessive lead time. If you want a loaner based on the work to be done, add another week as they don't have sufficient loaner capacity and simply push you back further to try and arrange that. Most dealerships align with a rental service to provide vehicles to alleviate this issue. Not Lauderdale. Service adviser: Lacking personality and fairly arrogant. No interpersonal skills. After dropping the car off, very difficult to get a hold of service advisor and you need to wait to have your call answered at a call center. They place you on hold (over 9 minutes) to come back and let me know he was at lunch. Waste of time sitting on hold. No sense of urgency and no focus on customer satisfaction. It's like they know they have little competition so they can do what they want. Service work itself: The warranty work was concluded well and without issue. The cost for a B service is now over $600 ($632.36 to be exact). This is an oil change and topping off fluids. Absolutely ridiculous price for this service. However, if you don't use them (or MB service shop) they won't reset your computer. Prior to this service the most expensive "oil change" I'd previously paid was $300 and I thought that was ridiculous. They simply gouge you here. Picking up the car: After paying for the work, the service adviser left for the day while I was instructed to wait to have my car brought up. This took over 40 minutes as the dealership parked a car in front of mine and then lost the keys. What a fiasco. When the car was finally brought up, it was absolutely filthy. Looks like they sat it under a tree. They hadn't even washed it. Funny thing was I had just had the car detailed the prior weekend and the car is garage kept so I was a bit shocked. I then had to wait 10-15 more minutes to have them put it through their car wash. The car came back dripping with water and it looks like the dirt was just pushed around. I had to go have a professional car wash the next morning. Between the delays, lack of customer friendliness the excessive costs for services and the tremendous lack of efficiency I cannot recommend this dealer to anyone. As I previously mentioned, I will not be going back.

Great service , Xavier service manager is the best to work with! Thank you so much!

Smooth, efficient and effective with a smile

I worked with Carlo and from our first conversation he was on it ! The goal being to find me the EQS I was looking for. From presenting options to locating “The One” he was courteous, responsive and efficient. Upon arrival at the dealership the great service continued w/a car demo, drive and functions explanations. We wrapped up with all the paperwork readily handled and off in our new car. Would recommend contacting Carlo in the future.

From the second I entered the showroom and was greeted by Todd Fine a warm and friendly salesperson, my experience at Ft. Lauderdale MB was fantastic. I?ve had numerous Mercedes before, but was currently driving a 2020 Porsche Macan, (I?ve owned 12 Porsches and 6 MBs over the years), which I loved and wasn?t quite sure what I wanted, but I know the product well. Todd was understanding, patient and helpful. I picked a great AMG Line C300 that was in the shrowroom and a hour later drove it home. The process was comforting. There were no hidden costs, unnecessary upswells or pressure . Well done Mercedes on building great cars and employing great salespeople.

I brough my car in for regular maintenance. When I left there was a service message for air ride system. I messaged my service advisor. This isn’t the first time that I’ve picked up my car needing fixing after a maintenance service. I need it fixed immediately with a loaner, but can’t get one for 2 weeks.

Honstly I was afraid to bring my car for a service and being up charge for things like heppend to me with other companies before . But after all u got the best service and they didn't charge me even And didn't try to sell me anything extra Everything was under warranty like promise Definitely good experience and definitely recommend to people the get any type of service there

Great experience. Feliberto was very professional and friendly. Service was completed timely and Lyft rides were very convenient.

The service was great and Mike Ferraro is the best advisor by far!

Superb customer service

I get my car serviced here all the time and Rodolfo has always been my adviser. He is diligent and always makes sure to take care of everything I need. If I mention I’m concerned about brakes on the car he will have the guys look at the brakes to make sure all is good.

I have leased & purchased several Mercedes Benz cars & trucks. This was mu first time doing a transaction with Mercedes of Fort Lauderdale. I was trading in My 2020 G Wagon for an EQS 450+, my first electric car. After the trade in value negotiations were done, it was time to drive the EQS home. The car was at 12% charge when it was delivered and getting home was very stressful., because we were getting used to the car and did not know how to charge it or where and thought we may get stuck somewhere. It was getting late in the day and was now dark out. We got a quick and dirty demo of the car that lasted less than 5 minutes...felt like i was buying a TV at KMART. Nobody at the dealership understood how to install the iPhone app or setting up the Charge America that is needed for charging. The salesman was nice. but was not that familiar with process at all. This was a struggle..and only was completed by guessing and luck. While we waited to set up the app, the new EQS was outside sitting with a low battery, while the dealership's manager's car was plugged in...once we plugged our new car in we realized we would have to be there for hours to get to a safe charge because the dealership has a slow charger!! How can you deliver an electric car like this? let alone a MB. PRETTY BAD. Since the purchase I can not get a hold of anyone for support. I called the parts department and have been on hold for 30 mins, called back and have been hung up on twice. Nobody picks up on the main line...again pretty bad!!!

UNSAFE FOR SENIORS! And awful for women. My mother attempted to have her car serviced here and the experience was BEYOND AWFUL. The service crew made a serious mistake - mistakes happen - but instead of owning up to it, they instead tried to BLAME HER. They also promised to have her car ready in time as she had a chemotherapy appt - but instead made her MISS THE APPOINTMENT - because they were too busy trying to COVER UP THEIR MISTAKE. What was the mistake?? THEY LOST HER KEYS and accused her of misplacing them. To compound matters, the "manager" would not return my calls but did in fact return my husband's call and spoke with him. The keys - which they accused my mother of losing - were found 24 hours later. They still failed to take any responsibility for the situation and were incredibly rude and arrogant. We've been buying Mercedes for years. I would ride a unicycle barefoot before ever doing business with this location ever again. PLEASE PROTECT YOURSELF AND YOUR LOVED ONES. These are ELDER ABUSERS.

Their Customer Service and Knowledge of their vehicles is superior

We shopped around for 6 months to find the exact C-Class Cabriolet we wanted before the model completely changed for the coming year. Finally found a Certified Pre Owned in Ft. Lauderdale! Todd Fine is the sales representative who responded to our email promptly and held the car for us until next day when we could drive 3.5 hours to get there. He was a true professional as he walked us through buying a CPO vehicle which we had never done before. I highly recommend you contact him for any purchase if you are in the Florida area.

Mike Ferraro the advisor Took care of me roadway, sent my car to service to see what was the issue in my car and resolve it he ordered a Lyft that took me to work and in the middle of the afternoon sent me a text that the problem in my car was fix and ready to go then he sent me another Lyft to pick up my car up Amazing customer service 💯 Thank you

Fast and reliable service. Great experience with James and the MB of Fort Lauderdale service team. Also, discussing purchasing a new car and other options with Peter McInnis was also great!

I have leased & purchased several Mercedes Benz cars & trucks. This was mu first time doing a transaction with Mercedes of Fort Lauderdale. I was trading in My 2020 G Wagon for an EQS 450+, my first electric car. After the trade in value negotiations were done, it was time to drive the EQS home. The car was at 12% charge when it was delivered and getting home was very stressful., because we were getting used to the car and did not know how to charge it or where and thought we may get stuck somewhere. It was getting late in the day and was now dark out. We got a quick and dirty demo of the car that lasted less than 5 minutes...felt like i was buying a TV at KMART. Nobody at the dealership understood how to install the iPhone app or setting up the Charge America that is needed for charging. The salesman was nice. but was not that familiar with process at all. This was a struggle..and only was completed by guessing and luck. While we waited to set up the app, the new EQS was outside sitting with a low battery, while the dealership's manager's car was plugged in...once we plugged our new car in we realized we would have to be there for hours to get to a safe charge because the dealership has a slow charger!! How can you deliver an electric car like this? let alone a MB. PRETTY BAD. Since the purchase I can not get a hold of anyone for support. I called the parts department and have been on hold for 30 mins, called back and have been hung up on twice. Nobody picks up on the main line...again pretty bad!!!

We have dealt with AutoNation dealerships for years in sales and service, mainly in the Chicagoland area, both as private owners and a luxury dealership. The service that we have received from Mercedes-Benz AutoNation stores over the past years has been nothing but outstanding. We don't like to write negative reviews against fellow members of the automotive industry, but, we recently had dealings with this store (Mercedes-Benz of Fort Lauderdale ) in the service department. It started with a negative and nasty demeanor from Mary Donnell and then the encounter continued with the same rude attitude from Steve Adams in service. I (Sam Jidd) would never allow my employees to treat customers this way, it's unprofessional and unacceptable. I recently (3 days ago) purchased a brand new G-Wagon from this store as well and my sales representative and the GM were great! Super personable and very outgoing, but when I stated that I wanted to return the G-Wagon because of how I have been treated throughout this whole ordeal with my other vehicle the Finance manager threatened me and told me I would then have a repossession on my credit, his lack of customer service should also be addressed. Not the way you speak to people in this business, especially someone that has been around this business for as long as I have. I am very sad to see the way this industry has gone, hiring people that don't care about the customer and think that they can just talk to people in any manner that they feel warranted to.

I stopped by to make an appointment and Mr Mike Ferraro was amazing in accommodating my car if I didn’t mind waiting a few minutes. I was delighted! Mr. Ferraro was instrumental in making my experience a happy one! Thanks for the hot chocolate!

Mike and Steven are always taking care of the client. This is not my closest dealer yet because of the treatment I chose to go there. Thank you guys

Thank you Mercedes dealership for always taking a good care of my car. Special thanks to James for squeezing me in during the busy holiday time, to get that check engine light checked out!

I am very happy with the service and car-buying experience at this dealership. I have been going here since 2005 and I will be a customer forever!

Great service Manny was great

From the initial call to find a vehicle for me and tracking it to Florida was the best car buying experience experience I’ve ever had. When my car arrived, I got a full demonstration of everything in the vehicle. Financing was smooth and everything was fantastic from start to finish. Tony was fantastic and patient with me in the whole process.5 Stars all the way!

Very good costumer Service. The road side assistance was very timely and very professional. My service manager Michael Ferraro came out to assist me personally.

I have a brand new 2022 Mercedes Benz E Class in which I purchased from Autonation in Coconut Creek. Its 6 months old. About 5 weeks ago I noticed some discoloring in the trim around the windows. I call to make an appointment which had to wait few weeks for. I get to the appointment today to get the trim done and a small piece of back plate fixed. The Service Manager Steven Adams said they couldn't do anything. He said "he would have to pay for it and take to where I bought it" Didnt even care about my 2 issues. AutoNation owns Fort Lauderdale and Coconut Creek. I took it Coconut Creek and they fixed the screw in the back within 5 mins and the detailer is going to fix the trim. In summary stay away from Mercedes Benz Fort Lauderdale. The brand should be embarrassed to have Stephen Adams work for them. "The best or nothing" - He needs to learn that

Recently had scheduled maintenance done as I have with the last 7 new cars purchased here and as usual everything was done in a polite, professional manner.

En días pasados llevé mi vehículo al servicio en Fort Lauderdale y me atendió Manny Guzmán , con un excelente servicio en tiempo y forma felicidades.

Great Help!

They will get the job done, but it will be expensive, and they will treat you like a number. Not much you can do since they’re all owned by the same company in south Florida

Worse worse worse worse place to deal with

Really good service! Thank you Hipolito Vazquez Diaz,you make it so easy and comfortable!

Bon service. On time

Break light was on and told that there was very little brake lining left. I felt no break fade what so ever. They recommended replacing brakes which were quite expensive. The service rep, spoke so quickly I could barely follow him. He backed off quickly on some extras. There was no recommedation of how many more miles I could go before it became serioius. Service rep was very difficult to get on phone and failed to deliver the car as originally stated. Mercedes in general has a credibbilty isssue with me to begin with, since denying that the ripping off the front bumper on my S500 occurred at least 5 times. They first denied that they ever saw the problem before (when a mechanic I bumped into at the dealership said it happens all the time). All the prescribed work was not completed. Balance of tires, check the front bumper clip.

It was a quick in and out service! This was my second time for my yearly service and I have yet to have a bad experience. The Lyft ride is always a great perk too if you’d rather not wait within the building all day!

I came to the service on Monday and made an appointment for Thurday. I dropped my car off on thursday afternoon and the service technician told me they needed couple of days. I told him I could come back on Tuesday he said it would be more than enough! Now I called them to let them know I’ll come back on Tuesday. They haven’t even bothered to check the car! He says me let us check the car first!!!!??? Why are you keeping people’s cars for 4 days for nothing?! Everybody has a job to go! I would have an emergency and I don’t have a car because Fort Lauderdale service just have no interest on people! It was just a simple interior lightening and sunroof seal problem not a rocket science!

Ivan, the salesperson made this buying process as easy as possible, i am truly satisfied and honored with the services provided by him ! Thanks again Ivan .

The staff at this dealership are welcoming and immediately make you feel like you're part of the Mercedes Benz family. Very satisfying and top class experience!

Excellent service and communication from the service advisor.

Bought a brand new G63 AMG from this dealer. My main salesperson is Gigi Sweetman. Without her help I wouldn’t be able to make the purchase as the market is driven towards buying high value cars nowadays, the G wagon gets sold out pretty much easily, making it harder to get. After a few weeks of waiting finally the order of my dreams came true, Carlo Rozenblad, a very nice man helped me accomplished what Gigi had started pursuing for me. Couldn’t thank you guys more. I’m hoping for the next sales, the sales manager would be more lenient towards holding a vehicle for purchase and not willing to sell to others when I’m taking time to process the payment. Wasn’t quite happy with the manager’s decision on rushing to sell for profit. But to my favorite salesman/woman. Love you guys, you’re awesome and did a great job.

Robert Blair is a pleasure to deal with

Bought a brand new G63 AMG from this dealer. My main salesperson is Gigi Sweetman. Without her help I wouldn?t be able to make the purchase as the market is driven towards buying high value cars nowadays, the G wagon gets sold out pretty much easily, making it harder to get. After a few weeks of waiting finally the order of my dreams came true, Carlo Rozenblad, a very nice man helped me accomplished what Gigi had started pursuing for me. Couldn?t thank you guys more. I?m hoping for the next sales, the sales manager would be more lenient towards holding a vehicle for purchase and not willing to sell to others when I?m taking time to process the payment. Wasn?t quite happy with the manager?s decision on rushing to sell for profit. But to my favorite salesman/woman. Love you guys, you?re awesome and did a great job.

Everything was great!

I went in for an auxiliary battery replacement. I Waites 2 hours and the job was done.

I recently purchase a Volvo XC90 from this dealership and can honestly say it the best car buying experience I have ever had! The car was waiting and ready when I arrived, the price was exactly what they quoted on the phone, the salesman (Tony) was very knowledgeable, and the whole process was seamless and fast. No haggling, no hassles, no bait and switch. When I had a small problem with the car after I purchased they agreed to cover it (even though they were under no obligation to do so). Tony and Sam made sure we were happy, even after we signed on the dotted line. Thank you!

Took car in for B1 service . After drop off First midday update phone call never came. Came second day … Ok I bought this beautiful car brand new. I have a damaged service trank floor panel. In the right corner about 2 inches wide. I am as told it’s not covered under warranty. I feel I use my trank normal and the material came off for unknown reason to me. Also it was explantierst I need 2 new rear tires after 17.700 miles. I am a normal driver. This seems very early to me ? The rest of the service was very good with friendly service representative.

I recently purchase a Volvo XC90 from this dealership and can honestly say it the best car buying experience I have ever had! The car was waiting and ready when I arrived, the price was exactly what they quoted on the phone, the salesman (Tony) was very knowledgeable and made sure the whole process was seamless and fast. No haggling, no hassles, no bait and switch. When I had a small problem with the car after I purchased they agreed to cover it (even though they were under no obligation to do so). Tony and Sam made sure we were happy, even after we signed on the dotted line. Thank you Tony!!!

Very friendly and professional

Took car in for B1 service . After drop off First midday update phone call never came. Came second day … Ok I bought this beautiful car brand new. I have a damaged service trank floor panel. In the right corner about 2 inches wide. I am as told it’s not covered under warranty. I feel I use my trank normal and the material came off for unknown reason to me. Also it was explantierst I need 2 new rear tires after 17.700 miles. I am a normal driver. This seems very early to me ? The rest of the service was very good with friendly service representative.

Kaij & Randy made the experience fun, and relaxed. Couldn’t of had a better experience any where else

I had a very poor experience getting my GL repaired here. Long story short... if you can get your mercedes serviced anywhere else, consider doing so. Update 1.. 3 days later, the problem they were paid $3k to fix is right back. Update 2.. Repaired the issue myself. $70 part and about an hour of work. Went back to tt service dept about getting a refund for their erroneous (giving them benefit of the doubt this wasn't just a service rep making a commission) diagnosis/repair and they were rude. Lied repeatedly to me and dismissed my concerns with standard shop excuses. I have owned several Mercedes vehicles, right now I have a GL450, a CL63, and a Sprinter Van. I know these vehicles and usually do all my own repairs. From time to time I have used dealerships on warrenty work for a couple of the vehicles I bought new from them in NC. This was my first experience dealing with a mercedes dealership in Florida for anything other than buying parts. It was overly stressful, over priced, under serviced, and just plain rude.

Every time I go to Mercedes Benz of Ft. Lauderdale I always get treated like a valued customer. Great customer service

A service light came on and so I called your service desk to see if I could walk in for service. She assured me I could and after I asked she told me the best time and day. I arrived 1 day later and was introduced to Tamika as she would be my advisor. I explained what was happening. She gave me an estimated time to do the repair and the estimated cost. I loved watching the repair area on the tv, especially when my vehicle rolled in. Tamika came to give me updates on a regular basis. Within a reasonable time my car was done and my actual cost was surprisingly lower than initially quoted. I do not have words big enough to explain how amazing Tamika was during the entire process. She is AWESOME! When I buy my next vehicle it will be from Mercedes Benz of Ft Lauderdale. ♥️

The reason I drive MB is due to the service - especially the service I receive at Ft Lauderdale. I am treated like a queen!

Michael is the best service advisor I have ever worked with in my nearly 20+ years in south Florida. I drive further to this service center for Michael and Steven. Quality people and service

Christopher is a professional service adviser. It?s always a pleasure dealing with him. I probably will not buy a car in the future due to the $10000.00 gouging charge they have on a new cars

We have been trying to get a hold of Stephanie and Fabio from the finance department since April of 2022. They never returned our calls. They sold us a Tire and Wheel protection from Auto Nation and advised they would reimburse it if we traded our vehicle. Its been over 7 months since we traded the vehicle and we still have not received the reimbursement. We even went and spoke to Fabio personally (2 hour drive) and he advised it was processed but would take some time. We trusted Auto Nation and they continue to dismiss our concerns, hence do not even return a call. Do not purchase any additional services if you plan on trading in the car. You will loose your money.

Salesman friendly and courteous. He found the exact car I had been looking for and arranged a test drive. Deal was made and I drove the car off within a few hours of arrival.

Elie Attie was one of the best salesman I have ever worked with. He explained everything I needed to know and was extremely easy going. I will come back to him in the future to buy more cars

Fast and easy. Fixed a flat tire. Total time about 1 hour

The process was seamless. Our sales representative, Charlie, was outstanding. The dealership is highly recommended.

Outstanding experience purchasing a vehicle from this dealership. Our salesperson, Charlie, was knowledgeable and friendly, and he made the process seamless. I would highly recommend this dealership for your next vehicle purchase.

Awesome experience from start of call through the complete purchase. Service was beyond exceptional.

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Great help and concern. Had several techs try to resolve problem, especially Luis snd Hippolito.

I didn’t have an appointment and Robert helped me very quickly and I was on my way in 15 minutes! The repair took a few days, but that was expected.

Agree with all the 1 star reviews. Couldn’t be more disappointed. Completely unprofessional. It feels as if they are con -artists. We bought 2 cars. We received no descriptions nor technical informations about the cars. But it’s not the worst, the worst part is the complete lack of communication and explanations of costs and financing. They will sell you a bunch of useless warranties (up to 15k) and when you want to cancel them within the 60 days timeframe, they do not return your phone calls, they do not return your emails. I sent a text message to the salesman he replied by two words « talk to F Mger » not sure why he couldn’t write a whole courteous professional sentence but it just shows you how they treat you once they have made the sales They simply ignore you. The cars were averagely priced which would have been okay and the loan would be average wouldn’t be for all the warranties they add which makes things much more expensive We will never buy from them ever again and we’re telling all of our friends and family to buy their cars elsewhere where there is communication honesty and nobody is selling you anything like a tricky slimy time share sales person

Facilities are nice and clean, water and cafe machine for customers. In general the environment of employees ( my feeling) is “pretentious “ my agent although, was very polite and clear. Service is extremely expensive.. for this reason I’ll look for alternatives.

Great overall experience. Bryce Greenfield my Salesman was the very best. MB of Ft Lauderdale is lucky to have him. Frankly I would hire him in a second & told him that. He"s professionial, hardworking, knows his product, listens & is smart!! The Finance Manager Walter was excellent, professional & thorough as well!

Service was great service staff was excellent

I experienced a flat tire after business hours at least 20+ miles away from my home. I was able to contact roadside assistance and a tow truck came out and took to my dealership for servicing. This by far was the easiest process for pick up to completion I’ve ever experienced. My service advisor kept in contact with me the entire process keeping me from worrying. My service with Mercedes Fort Lauderdale is always top-tier when I bring my car in for servicing ( wash, brakes, tires, etc). The best part is that everyone is willing to help from the time we step on the lot. The biggest plus is that there are no annoying upsell tactics, not that it is needed because the cars sell themselves lol

While there advisors are cool people there prices are crazy for instance front brakes $1600 there labor rate is $780 for a under two hour job while at Mercedes in the next town over is $400 for labor for the job call other MB dealers for arrive before coming to this one it doesn’t make sense at all just a robbery

service is handled in a fairly efficient manner. Estimates of timing are fairly accurate. Getting the work done quickly is also one of their skills.

Great experience as always with my service advisor Mike F. He listened to all my concerns and addressed all of them. The vehicle was done in the time promised. Great experience.

I was told that there was only one key after I had purchased the car. They can order a second key at a cost of 800.00. Had I known this I would either negotiated further or not purchased the car. Typical of past experiences with this dealer.

Mb always exceeds my expectations... nothing elde to say.

I’ve bought my car here about a year ago. We previously dealt with mb of Huntington in ny . The first few interactions with the different locations in south Florida almost had me thinking i wanted to switch brands due to lack of luxury services. Since then I have to say the customer service and response for this location as severely improved! I am glad they’ve gone back to the brand i originally fell in love with due to customer service! Obviously the product is amazing however the people at my recent visit that have made me reconfirm my love for the brand and specially shout out to Rob Blair for turning the perception around!!

Our Experiences with the Service adviser Robert Blair is an excellent adviser. Great us kindly and always resourceful. Explained in details our issue with the Car, and possible repair charges. And work was done as promised at the right time.

The best service you ever have they are number one in service for cars and I cannot sync them so much for what they’ve done to me to my car they help me in everything answering question answering the phone calls, cleaning the car inside and outside. They are the best I will. Thanks them so much.

A week after taking delivery of my new electric the sunroof stopped working properly - I showed up at the dealer and they had it fixed in a few hours - excellent fast service!

I booked an oil change 2 weeks in advance but they didn't have the parts so instead of taking a couple of hours, it took 6 hours total. That said, they did find a screw in my tire through the process and were able to patch it so I did appreciate how thorough they were.

Rep, are very nice, and provide excellent customer service

AJ, Ala, and Carlos did a great job. Very helpful and professional Thank you G~

Quick and reliable service

Great experience... the service and customer service was on point. Will recommend...

WARNING WARNING! NEVER ACCEPT THEIR COMPLIMENTARY TOWING SERVICE. I accepted this service and my car keys were lost after they picked up my car. Then they told me it's not their problem and I basically have to pay for a new key or figure it out. My car was in their possession for one whole month before it was even looked at due to the missing key. Honestly I understand mistakes happen but that's when customer service kicks in.( Not from this place) No one even apologized or said I'm sorry for the inconvenience. (NEVER) When the opportunity came to atleast give me a loaner or a discount for the service i initially came for (diagnostic testing). I was denied by the GM Giff Hummel and Mary Donnell director of service operations. As a woman I've never felt so taken advantage of. Needless to say if you are not a male, or big company with money you can forget about receiving any type of good Customer Service here.

Mike Ferraro and Louis and the whole team are AMAZING ! I always have a great experience with that team. Always! 10 stars out of 10! Mike Ferrsro is the best!!

I bought two cars in this dealership. All managers high level professionals. The atmosphere is very friendly.

The entire staff is always professional and willing to go, without hesitation, above and beyond the call of duty to make the Mercdes Benz experience one that's second to none!

Foi uma experiência única. Fui atendido por um vendedor Brasileiro que me deu todo suporte. Passei na loja na tarde e no dia seguinte já saí com o auto lavado e com o tanque cheio. Derrepente como era próximo ao Natal ainda ganhei 2 copos, 1 cobertor e um chaveiro. Parabéns

Just an amazing job, well done

I had to wait although I had an appointment for two people that had appointments before me, so I left my car with them. Service was exceptional on the car. And ready for me exactly when I told them I needed my car by. By far way better than the Pembroke Pines location.

For my first oil change?. I was very disappointed? I took my car that was supposed to be ready, red lights came on?. I Called back Mercedes? they forgot to close the lid on the oil compartment?? left the car overnight, I was 2 hours late to o pickup and they didn?t know where they kept my key,,,, what??? At Mercedes dealer ??????!

Twice I have been here & twice service was poor! Lack of communication, even on a FACTORY RECALL ISSUE, this dealership is not adequate to carry the Mercedes name behind it!

I went to the store to see the available cars and was approached by the manager Joe who was super kind and not at all invasive…. then to improve even more he passed me on to a seller called Ivan Silva, who is Brazilian like me…. From then on it was just good things happening and the two were very committed to doing everything to make me super sure that I was doing the best deal of my life!!! And it was!!! Even having some problems with the car that is having problems with its Multimedia, I am super calm because people who have not abandoned me and are giving me unparalleled support!!! Congratulations Mercedes-Benz, brand that from now on will be my favorite!!!

Thanks Chris and Team MB in Fort Lauderdale. Superior service and timely delivery of my vehicle.

Michael Saraceno Is the best. He always kept me updated about my car and made sure my car was perfect. I appreciate the service

WARNING WARNING! NEVER ACCEPT THEIR COMPLIMENTARY TOWING SERVICE. I accepted this service and my car keys were lost after they picked up my car. Then they told me it's not their problem and I basically have to pay for a new key or figure it out. My car was in their possession for one whole month before it was even looked at due to the missing key. Honestly I understand mistakes happen but that's when customer service kicks in.( Not from this place) No one even apologized or said I'm sorry for the inconvenience. (NEVER) When the opportunity came to atleast give me a loaner or a discount for the service i initially came for (diagnostic testing). I was denied by the GM Giff Hummel and Mary Donnell director of service operations. As a woman I've never felt so taken advantage of. Needless to say if you are not a male, or big company with money you can forget about receiving any type of good Customer Service here.

We had both our cars serviced recently. Very friendly staff! The cars were serviced quickly. No complaints.

Worst experience ever! I never write long reviews but I had to because I could not sum it up in 2 or 3 lines. I called to schedule an emergency appointment on November 1st because my husband's car that was hesitating to start but was told one was not available until November 9th so I took it. Of course how luck would have it on November 6th a "Sunday" the car would not start, so we got it towed to Mercedes. I called on Monday advising that the car was there and was told it would still not be seen until 9th.  Once it was seen on the 9th my husband was told that the issue was the fuel pump and it would be fixed within 2 days so we asked the service guy Robert to have a few additional items fixed while it was there. We rented a car for 3 days so that we would not be inconvenience. After 5 days, (rental now returned and we are sharing a car) we were told they broke the fuel tank by accident and a new one was already ordered but it would take another week to fixed. So at this point we said ok (being understanding and reasonable people) but asked for a loaner due to the inconvenience and was told none was available. Weeks passed, car not fixed, we are totally inconvenienced with both of us going to work back-and-forth using one car but still being told no loaner no rental available. On December 6th my husband got a call stating that the car was ready for pick up buy when got to Mercedes to pick up the car, the gas tank was at a quarter tank unlike the full tank of gas that was there when we brought it in, the car was filthy, and the additional items he wanted fix was not fixed after it being at there for a month. I felt like I was being punked because there's no way you can make this stuff up. There was a really nice guy that moves the cars around that did take our car to the back to get it cleaned which was nice. I was very disappointed with the experience and you would think "the brand" would give you a standard that is first class but this has been the worst experience I have ever had in my life dealing with a car repair. I personally drive a Ford and I was telling my service tech at Plantation Ford last week about this experience and his response just like I thought was "You think you would get the best service at a place like Mercedes".

Great service. Great dealership. Great people.

I was able to get right in on the day I called to have my tire replaced. Usually it takes days to get an appointment.

We went to see and test drive one of MB Ft. Lauderdale's vehicles, Bryce was very knowledgeable, competent and super helpful. Great experience and top Customer Service!

The best salesperson I’ve ever dealt with. I’ve been leasing an buying cars Ala happens to be the best an so knowledgeable salesperson I’ve had to encounter with. I highly recommend her to all my friends. Thank you Ala

I don't often leave 2 star reviews. And I am willing to change it under the right circumstances. My check engine light came on today (December 15th), so I called to make a service appointment. Earliest date is January 7. Definitely cannot drive with the check engine light on for 3 weeks. The employee I spoke with was polite and apologetic - very professional. I applaud the dealership for being so busy but this creates a dilemma for me. So, I am going to a service center that specializes in Mercedes on Monday.

Robert in service is excellent! Professional, knowledgeable and always takes care of any issues

Special thanks to Hipolito Vazquez Service Adviser and Mary Donnell Service Director for high professionalism.

Unfortunately the service department is not at the same high level of quality it was over the last couple of years. After the last 4 services I’ve had to return my car for corrections to mistakes done by the mechanics. One mechanics mistake left a leak in the gas line, flooding my condos garage with gas, causing a serious safety/health risk for everyone in the building. After this last service, I had to return my car due to vibration/noise issue. They now discover wear to the expensive engine mounts. Why wasn’t that discovered during the annual service? Why was there no issue before the service? Also, they misplaced my keys and left me waiting for 30 minutes, seems the car wash employee never returned them. It’s unfortunate that over the last 3 out of 6 years of service in Fort Lauderdale, the car is returned with more issues than when I dropped it off.

Robert was great. Honest and professional. They did a great job on my repairs. I noticed the difference right away.

Mr. Bryce Greenfield helped us to obtain a great deal to trade our old leases for a brand new 2023 MB unit. He was very attentive and friendly. Excellent service!

I went to 9 dealerships looking for a car and Charlie was by far the best salesman I ever dealt with. He was so sweet and extremely patient. I highly recommend him.

Update - After leaving a 1 star review here 3 weeks ago the manager left me a message to call to make my experience a positive one. Well I called and he said someone from service would call me back to make an appointment- that was 2 weeks ago. The negative experience continues. Don’t waste your time with these people - they don’t care about anything other than your money. And still nothing from MB of Ft Lauderdale. Somehow I’m not surprised. Charged me $347.53 diagnostics fee to tell me my tires were bald. Like I didn’t know that. Didn’t even diagnose the check engine light - if they did they would have told me it was a glow plug issue. Misdiagnosed why the serpentine belt failed - said it was bad idle and tension pulley - was actually seized ac compressor. And then I get home and they didn’t put the engine cover back on the engine. I had to drive back to the dealer to retrieve the engine cover. Don’t waste your time with these clowns.

Great service dealership. Mike Ferraro is a great service rep, always able to accommodate any needs and does them promptly.

I recently purchased a vehicle from Ft Lauderdale Mercedes-Benz and it was one of my best experiences doing so. Ray Ragnacci was my salesman and he went above and beyond to assist me in my purchase. I wasn't purchasing a Mercedes, but he treated me as if I was. The vehicle I was purchasing was a recent trade-in and hadn't been detailed and needed the brakes and tires changed. This usually would take a day or two, but I was in the area for work and was wanting to purchase and leave that day with the vehicle if possible. Ray got on it immediately and was able to secure someone to detail it and do the breaks and tires. He even offered to pick me up lunch since I was going to be there for a while waiting. When everything was finished he asked to follow me up to the nearest gas station to fill my gas tank up before I left town. Even though I was there for awhile, Ray and his team made it a pleasant experience. I will definitely recommend Ray to my friends and family and he'll be the first one I call the next time I'm ready to purchase another vehicle!

We had a new sales person and he wasn't pro-active, Certain questions where never answered. We came back to take the car home and we are told Mb couldn't connect with the insurer...why tell us when we arrive...a call would have been great...but they wanted our final check knowing we couldn't drive away with our purchase. Bad business practice?!?

We had another positive service experience at Mercedes-Benz of Fort Lauderdale. Our service rep, Chris J, is very helpful and keeps us informed about the status of the work. It's always a pleasure working with him.

I dropped by for a small issue to the service center and Jesus and co got me in and out in no time. Great experience.

This was a terrible experience. There was a complete lack of communication and professionalism that would be expected of not just Mercedes but any service provider. My car was kept for 2 weeks with no updates at all. I had to call on my own to find out what was going on. No lift or Uber was offered after I dropped off the car. When I finally arrived to pick it up I was greeted by a receptionist who gave me a dirty look because I interrupted her conversation about her favorite Tik Tok video. Then no one went over what was done. I only realized my tires needed to be replaced after I read that myself. I will never bring my car to this location again. What a bad image for Mercedes.

Great dealership. Ala was an amazing help & super nice. Made my car buying experience so smooth.

Dangerous dealership . I placed a deposit for a purchase and it was cashed on the same day .The sale was not done and after 10 days I did not received my money back yet .They said that will take between three to five days .Shame on Auto Nation!!!

Fast and friendly service. Got me the car I wanted at a great rate.

Great buying experience. Salesman was very knowledgeable and friendly. Sales process was very quick and efficient.

I had the BEST salesman Eli. He is so knowledgeable and kind. I would recommend him to everyone.

Amazing Service Mike is the best Service Advisor Thank you

Corey was amazing!

Excelente servicio, muy puntuales, colaboración del Ascesor , totalmente recomendable, mil gracias

Excelente servicio, siempre exactos en todos horarios, atención exclusiva , colaboración del Ascesor , definitivamente recomendable, mil gracias

I was very pleased with the professionalism that Ivan and Stephanie provided to me when I was making my purchase. They were friendly and helped me give mom a great Christmas surprise!!

Professional and Friendly staff. Knowledgeable and honest Advisor. Rudy, is always excellent.

My favorite car service location, very friendly staff and they have a cozy waiting area with tea and coffee of your choice 😀

Rudy was so welcoming and helpful. I really appreciate how professional and quick they were. I felt comfortable as a female which is important. I'm so happy I brought my car in for the airbag recall. Rudolph handled my car with car and gave a great experience overall. I also loved that they helped with a ride during service. Great people, great location, and company! Highly recommend, Thank you!!!!!

Drove up from Miami to pick up our GLS 450 from Peter McInnis and have been loving it ever since. Great CX!

Great dealer. Impeccable service here would recommend them anywhere to anyone.

Mike Ferraro is my service adviser for several years already, I can not tell enough about how good Mike is but just FYI after moving to Coconut Creek I do still take my car to Fort Lauderdale for anything I may need

My customer service representative, Corey, is great! He?s professional and knowledgeable.

Joseph was very helpful finding the type of car I was looking for. I live in Orlando, and as I was on my way to the Keys, it took three months and six visits to your store and the Maserati dealer for someone to come-up with the car that I was looking for. Joe texted me and said that he had found the car for me. I left Orlando and stopped by your store on my way to the Keys, and he was right. He found a CLS 2023, arabinan gray with black and red interior. I have to commend Joseph for his patients with me, for he explained the electronics in the car very thoroughly. When I am ready for another new car, Joseph will be the man I call.

Mike Ferrera is alway a pleasure to work with.

Excellent experience Personal attention from the saleswoman

Service was good this time and Rodolfo did a good job. In overall not happy with this Mercedes/Autonation Dealer in total.

Bryce Greenfield was so helpful in finding my new car. Mt original Merceds was totaled in an accident and Bryce listened to what I wanted and got me back in the most superb car! He was not pushy, but very attentive and kind. He knew his cars and went the mile to find what I wanted. He even called the next day to check on everything.

The communication with Rudy was very easy. Thank you for fixing my car.

I was very happy about my recent service at Mercedes Fort Lauderdale. They were friendly and gave honest advice about what I needed. They told me about some maintenance that could wait several months and some that needed to be completed right away. They were also quick to get me my car back and the complementary Lyft ride made the repair as hassle free as could be. Since my main need was a tire, I first checked out prices at tire shops and Mercedes was actually a bit cheaper with much better service to ensure the safety of my vehicle.

Please stay away from this Mercedes dealership here they do not value customers Was robbed of my money I wanted a 2022 and got a 2019 and I put alot of money down enough to buy the car cash almost 40000when I went back in to upgrade a couple months later I found out I could have gotten the car I wanted the 2022 for the same price but now it’s to late because I am in finance just for warranty’s and protection please stay away from here they are for self not the customer I am very unhappy with the outcome It has been a year since I wrote this review and I still regret buying a car from this Mercedes dealership they are thieves and only treat you with respect when your buying the car I put enough cash down to buy the car cash I ended up financing basically packages to maintain the car what a rip off I am experiencing problems with my car and when I take it to the dealership they disregard what I say and refuse to fix the issues very rude I will never purchase another vehicle from Mercedes and if I was you I wouldn’t either they are crooks this place is a big scam and if you do get a car from them don’t purchase all there vehicle protections they offer it’s a scam too !!!!!Mercedes you owe me and you need to make this right

Autonation Mercedes has got a monopoly in Southeast Florida, and appears to be using that monopoly to price gouge on their service and sales. As an example, I was quoted over $300 as their new diagnostic fee just to look at why my windshield washer spray isn’t spraying. My family and friends have recently had similar experiences at AutoNation Mercedes service. I was thinking of buying a new electric Mercedes EQS SUV, but am now reconsidering given the monopoly AutoNation has in this region.

Half-way service, poor communication all around, won’t be coming back. UPDATE: Response to below, Exactly…my point , I called the GM twice and still no response.

Autonation Mercedes has got a monopoly in Southeast Florida, and appears to be using that monopoly to price gouge on their service and sales. As an example, I was quoted over $300 as their new diagnostic fee just to look at why my windshield washer spray isn’t spraying. My family and friends have recently had similar experiences at AutoNation Mercedes service. I was thinking of buying a new electric Mercedes EQS SUV, but am now reconsidering given the monopoly AutoNation has in this region.

I recently purchased the C-300 I leased 4 years ago. What an impeccable experience! Carlo was the best possible salesperson, I wouldn't call it customer service; I would call it respect, understanding and caring for their customers. If you are thinking about purchasing a new Mercedes, go to Mercedes Benz of Fort Lauderdale, you'll be happy you did. GRACIAS DE CORAZON!

Great extra mile approach by Service Advisor (Feliberto). Extremely helpful and timely. Would recommend.

Filiberto was my service rep. He went above and beyond. There was going to be a 2+ hour wait. He ordered Lyft to take me home and coordinated for them to bring me back when my car was ready. That?s impressive customer service!

Finally a dealership where car buying is not a nightmare.

Great experience! Staff was very professional and even gave me a lyft ride from and to the dealership while my car was being serviced.

I came in midday with a nail in my rear tire Tamika helped me and she was great

Ask Jason for assistance your car .

Not much help on the service side. Everyone who I spoke to seemed bothered or un interested in helping, not what I expected from such a “Brand”.

All personnel just keep the name of Mercedes Benz on its highest level as should be, awesome attention and professionalism, fast and accurate service.

Bruno, my sales representative was so awesome and articulate. He made my husband and I feel comfortable knowing he could answer all our questions without judgement or a sense of haste. He made my purchase so easy. Thank you Bruno for your skill and superb hospitality.

Excellent

The service department should really look up the definition of appointment… I made an appointment to drop the car off 9:30 on Monday morning by Tuesday evening they hadn’t even looked at the car… “It was still in que” Service rep couldn’t tell me when they would be able to look at it. When I spoke to the service manager she could have cared less… What’s the point of scheduling an appointment… Will never go back… one star is generous…

The convertible top was not working properly. There was a significant back up of cars being serviced. It took a few days before a technician was assigned. My service advisor gave me updates and I was given a nice loaner so the wait was not an issue. The problem was diagnosed and the repair was made

Rudy is the best he made the impossible possible and the Luft service is a wonderful help. Thanks to Rudy and MB of Fort Lauderdale!

I did not buy my car in this dealer but I my car had 2 services in there , the experience was awesome, great communication, great professionalism, every places were cleaned, I suggest everybody go there . I?m thankful

Очень хорошее приветливое обслуживание ! Хотелось бы отметить профессиональную, быструю и очень четкую работу менеджера Алы ! Очень хороший сервис по работе с клиентами! Обязательно вернусь именно сюда !

Amazing Service! With the sales and service. All around amazing!

Purchased my first Mercedes -Benz. The Sales and Delivery process were 5 star!!! Kudos to Ala and A.J. in the Sales Department. It was a pleasure to get the car we were looking for in the exact color.

It was pleasure dealing with Alex Conrubias. Never before has a car explain the feature of the vechiles He is pleasant and knowledgeable .

They corrected a problem on my vehicle that occurred. The Service Advisor Mike Ferraro was fabulous as always! Thank You

Joseph Hagen helped my girlfriend an I out after we unfortunately were bumped by another car. Great service, very helpful. Thanks Joe!

After 3 times I brought my car for the same problems appears to be fixed

Very good customer service.Highly recommending dealing with the sales man Vlad Kiner as he was doing his best and is a very efficient and professional person

Bought a used car from out of state and Tommy went above and beyond to help us with everything including some items that were missing with the previous owner Tommy made sure we were happy! Thank you again!

Been doing business with them for over 20 years. Excellent customer service, total professionals and always courteous. They are the auto family you want! Thank you.

Service Advisor, James Rubio, saved the day. Someone at the dealership changed my appointment day/time without explanation. When I arrived to pick up scheduled loaner & leave my vehicle for scheduled warranty repairs, there was no record of appointment. James to the rescue!

The service dept has always been professional and yet personable. Mike Ferraro has been my go to guy for many years but others have given the same in his absence.

Great Customer service !!! Will definitely be referring to friends and family.

My sales guy Ray is super cool? worked with him on my past 2 cars and the sales process has been easy and fair.

Super disrespectfull dealer Bought a S63 coupe and had worst treatment ever before buying it they dint even bother checking the car for missing pieces ended up having to fight with them to give me the pieces after months of purchase , the car leaves at the dealership / i wouldn't recommend unless you want to get your money stolen like i did

Riley took care of me when I went in there and did an awesome job. Had a great attitude and was pleasant to work with.

The WORST experience ever! The sales person was ok. The finance guy was AWFUL and I suppose that’s where the problems are. I had my own financing and did not buy any “extras”. The finance guy seemed so annoyed. He did not even greet us. He growled and grunted the whole time and appeared so annoyed. Once finished, he got up and walked out of the room, looked back as he was leaving and said “ok we’re done”. No thank you. No handshake. NOTHING. After a month of my trade-in not being paid, I called to inquire. When I finally spoke to someone in Finance, she had no answers and talked in circles.They had not even recorded the sale until a week later than when I actually purchased my new car. It took them 6 week to payoff my Trade-in. Never got a return call, never got answers. If you are looking for the run around, this is your place.

Worst experience in my entire life. I was lied to over & over. They messed with wiring for my air suspension harness & then tried charging me almost $11,000 for stuff that was not wrong with my vehicle. I spent 80k on my car to be treated like dirt. I was without my car for 3 months with no loaner. After moving my car to another certified amg technician I paid $2000 for my tires & rear brakes. Nothing else was wrong with my car. I will be going to my lawyer in regards to this. It’s a shame since I absolutely love Mercedes vehicles but I Will never deal with them again. Absolute joke

I purchased My vehicle over the phone while I was In New York . My Sales Rep. Gigi was fantastic! She was very knowledgeable and professional and responded quickly to my questions. We had the deal done in less than an hour. One other note is that Fabio in finance was also great. He made the closing of the sale pleasurable and was extremely professional.

Mercedes of Fort Myers does an excellent job servicing our cars, but the service advisor Andrew Jenkins makes the greatest difference. He is our advocate and makes us feel valued.

I've had the pleasure of having Lance as my salesperson twice. Each time, my car buying experience was seamless!!! I would definitely recommend my family and friends see Lance at this location if they are thinking about purchasing a Mercedes-Benz. They won't be disappointed!! ❤️

The service team was wonderful. My check engine light came on and they immediately help me get back on the road. Thank you

Where is 0 stars for this place. We brought the car in for normal service they charged us for rotating the tires then gave it back to us broken. It feels super unsafe as the car shakes now. We told them before it had a noise now they said they fixed it but the noise is wayyy worse. Then they want us to fix it so I scheduled it for them to give me a loaner car and they told me everything is good they know exactly what insurance I had cause they asked when making an appointment and when I went in they said they can’t give me a loaner cause my insurance. We need this car to get to work and get around so we have to drive around in a broken car. Then management called said they would work it out for us but this was 3 weeks ago and still nothing. Please avoid this place at all costs. Only go there if you want a brand new car that breaks in 1 year and for terrible service!

Good but they need more costumer service personal in the area of Parts that was just one guy working and even that he was super fast but definetly the are in need of more people they were like 7 people waiting after me...

very professional and friendly service.

Incompetent and unprofessional! My S550 was at this dealership for 38 days and they were not able to diagnosed simple issues such as a door not locking (bad door lock actuator). I had to go there myself into the shop to show them, and that was after been told by not only the service advisor, but also the service director Mary Donnell the she had tried herself and it was working properly, well apparently not! Among the issues they tried to push me new battery while their test showed my battery was GOOD! After the 38 days of inconvenience and incomplete work they retuned my car with a paint damage on the roof and scratches on the trunk, and even after manager Steven Adams checked the pictures of the car when it got there, he denied been responsible. Hard to believe this is a MB dealership. I'll never take any of my cars to this dealer again!

Excellent service. Quickly and efficiently. You don't have to wait long for your car. Mercedes provides a free taxi to and from home.

Incompetent and unprofessional! My S550 was at this dealership for 38 days and they were not able to diagnosed simple issues such as a door not locking (bad door lock actuator). I had to go there myself into the shop to show them, and that was after been told by not only the service advisor, but also the service director Mary Donnell the she had tried herself and it was working properly, well apparently not! Among the issues they tried to push me new battery while their test showed my battery was GOOD! After the 38 days of inconvenience and incomplete work they retuned my car with a paint damage on the roof and scratches on the trunk, and even after manager Steven Adams checked the pictures of the car when it got there, he denied been responsible. Hard to believe this is a MB dealership. I'll never take any of my cars to this dealer again!

They seem like the kind of guys and gals that are always tying to do the right thing!

This is my 4th cars I have purchase with Mercedes Benz of Fort Lauderdale, the Dealership treats customers as king and I enjoy the atmosphere. I wish I could buy a car everyday just to receive this 5 stars of services. Thank you very much MBF and I can't wait to go back again ,

Prompt, personal, professional.

I have very good experience every time in this location. Rodolfo it is the professional person and the Theodor take a good attention on my CLS AMG63s .Thank you and we will continue be your customers.

Super nice place Great service Parts department 👍

Just want to let you know mr Torres was very curtious and definitely an asset to your company I give him a high grade but I am a little upset when I left your place I noticed car not wash no paper mat usually for service and looks like nothing done but otherwise torrie very nice

The services department is the worst. The car is never ready when promised. On a recent scheduled maintenance visit we were told about 2 hours. It turned out to be 2 days! Good thing we decided not to wait in the lounge!! That's normal for them. No communication. No updates. No car!! Terrible!,

I just want to take the time out to rate my recent experience with Lance Noel it was a very smooth process from beginning to end. He was very professional and kept me updated . My car was presented to me with every detail i asked for LANCE IS LITERALLY THE BEST!!

Service was great ! I waited for my car and it was done. In a timely manner! Plus I had coffee!!!!!👍🏻

went in for b servicing. asked advisor to please have battery checked. when i called he said battery fine. one week later battery died.also was to replace certain bulbs on side lights. failed to do that as computer keeps telling me they need to be checked. I feel like i have been ripped off.

My sales person Lance Noel was very patient and thorough with me. He made me feel special on pick up day with a VIP sign, a big pink bow and goodies in the trunk . He will definitely be my go to guy. Thanks Mercedes and thanks Lance

Chris provided great customer service!

Worst service is at Mercedes Benz of Fort Lauderdale. When you buy the car, they tell you all of the perks that you will get: your car washed anytime or when you come for service, your car will be cleaned and dents removed. For almost 2 years, I have yet to get my car washed without me complaining about it first (which has been ONE time in 2 years) and can’t ever get a loaner when my car is kept overnight. Now, I have an appointment for service that already takes TWO WEEKS to wait to get, and I’ve been waiting for 30 minutes to get my service guy to check me in. And he’s not even here. The WORST.

I’ve been taking my clients car here for years for service. Had the car detailed recently and I was disappointed at the quality of the detail for the price. After paying $211.50 for a full detail, I had to walk the Detailer around the car step by step and show him the areas he missed. Poor eye for detail. And he missed the interior.. took all day for this? Step it up Mercedes. Please and thank you.

I recently purchased a vehicle from MB of Ft. Lauderdale. After finding the vehicle online and sending in the inquiry I was contacted promptly by Joe Hagen. The transaction was completed remotely so I could fly in and simply pick up the vehicle. Joe and Fabio Duque made the process very easy. Joe was able to pick me up at the airport creating a seamless transition. I packed lite for this quick trip forgetting a phone cable. Joe gave me a phone cable so I could utilize the Android Auto features on the trip home. Overall, a pleasant experience.

Whenever calling the dealership the phone line at the receptionist is very very low so it's nearly impossible to hear. Also, she could be a little more polite.

Service department is mediocre. Takes a few weeks to be able to schedule an appointment. They rarely have rentals available. Service Advisors provide very limited updates. You will have to call to obtain status on your maintenance and/or repairs. Not focused on customer care. I’ve never had issues with service departments or dealerships. I’ve owned Bentleys, Range Rovers and Porsches. If you’re wanting top notch customer service, look into Bentley Miami, Land Rover South Dade and Champion Porsche.

Manny Guzman in Mercedes-Benz Service in Fort Lauderdale goes above and beyond to take care of his customers. I recommend him and the Service department highly.

Excellent costumer service

Estuve ahí y el vendedor Logan muy amable pero el Financista una persona muy arrogante y no sabe tratar con personas decirme k por sólo tener el carro en el dealer le tenia que pagar 22000 pesos y le pregunto porque y dice que eso era pura ganancia para el por tener el carro en el Diler

I’ve been a customer for 4 years now and Mr. Tommy Velez and the team have always been amazing. Very helpful and professional.

Good service assistants very kind

My service advisor Mike Ferraro was OUTSTANDING. He went out of his way to achieve my repairs.

I went there to buy my lease out. I asked them to get me a rate for Mercedes Benz Financial and ONLY Mercedes Benz Financial. The finance manager submitted me for other banks after I explicitly told him I don’t want that. If I didn’t have to buy my lease from this dealership, I wouldn’t. Stay away from these scammers.

The Services Advisor, Mike Ferraro, is outstanding. He is knowledgeable and communicates effectively via phone, text and in person. He explained the service plans and he ensured everything was done in a timely manner. You can count on his experience.

Hospitality Cleanliness Respectful from the time you Arrive until the time you Depart

Vehicle was in for routine service? it lasted for 7 business days. Info from service agent to service personnel was incorrect or not sufficiently explained. Although very congenial and attentive, service agent did not seem to have total grasp or control of the auto?s nor my needs. Arrangements and use of loaner vehicle was effective. Intake system is overly crowded with dealership personnel who actively direct but do not seem to be empowered to act. The body shop personnel were very good?uncovering previously shoddy work performed by another body shop. Ultimately, I was pleased with the service that took too long to accomplish and revealed lack of effective management.

Service Consultant,Chris Jablonski was extremely attentive and kept me updated of the misdiagnosed problem of Pete the original Tech and the fix the other mechanic identified and fixed.

This place is terrible. The car we got is a 2021 and its already having issues. It was making a noise so we brought it in and when they did something now the car doesnt accelerate and it shakes. Then they said come in Saturday get a loaner and told me everythjg is good. When we went today now they want to take the car for a week without giving a loaner because now they say they dont take the insurance we have when its fully covered. So now we are driving around in a broken car that they broke and they wont fix it. Im hoping when i call general manager on monday he works something out becuase this is ridiculous. I don't recommend this place customer service is the worst!

This is by far been the worst car buying experience we’ve ever had. My wife took it upon herself to buy me a new car, C 300, for my birthday. We bought the car pending delivery and ever since then the experience has been terrible. Every week we get a different answer on when the car would arrive. We were instructed to put the car on our insurance as it would be arriving this week, then we were told that it would not arrive for another two months. We have had this back-and-forth for weeks now. The sales people have been minimally helpful, the sales and finance managers difficult and lastly the general manager absent. We called Mercedes Benz corp to file a complaint and when we asked about our car’s delivery date, got a fourth completely different answer. Is this what one can expect from the number one luxury car manufacturer in the world? If so, I recommend staying away from Mercedes Benz, and especially Mercedes Benz of Fort Lauderdale.

La atención de todo su personal,en especial la del Sr. Rodolfo Hernández

My sales guys Kaij and Ray, and finance guy Randy, were very knowledgeable and professional, which made the entire car buying process hassle free and smooth. I will definitely highly recommend and return to the Fort Lauderdale Mercedes Benz dealership. I would also like to shout out my awesome service advisor Christopher J., who is also a great asset to the team.

I went online to do the maintenance appointments, and everything was as it supposed to be: Easy, no hustle.

I am certain I am no different than most who come in for service, worried about what the mechanics will find and how much it will cost. I have an additional fear. I LOVE my vehicle so much the thought of losing her is like the thought of losing a relative. My Service Advisor Manny was so reassuring and kind he communicated regularly and gave me great advice on how to keep my service up to date. Thank you Manny

Peter Mclnnis was great to work with.

Manuel is terrific to work with!

amazing service best ever!!!!

The customer service is outstanding but the prices are way too high. The fact that they offer coupons towards service A and B, but won't tell you what the price of the service until you come in is very uncomfortable.

Rudy was my service person. Did a great job.

I went to Mercedes- Benz Fort Lauderdale because a tire issue, people there are so nice and super helpful, so I left my car there and they arranged my commute to go back home, and when they fixed the tire, they sent a commute that took me from my place to pick up my car. So satisfied with them.

MERCEDES FT LAUDERDALE BETTER THAN EVER TOREY GREAT SERVICE ADVISOR

Tameka knows her job and very attentive to customers needs. With her service knowledge she gets the job done. She is a professional.

Worst buying experience. I go through all the online buying. Then they sale the car. Very poor customer service and Bruno Jeronymo was very u professional and no respect for my time as a customer! Find another mercedes dealership that cars about customers.

First I felt safe as there was a person wiping down all the chairs in the waiting room. Mike my service rep. was ready and I spent a minimum of time and all the people I came in contact with where helpful and court ice

I’ll never get another Mercedes I’ve been a loyal coustomer for awhile I had to get a loaner car because there was 4 recalls on my CLB250 2020. I had the loaner car and some how ran over a nail do you know I had to pay to replace that tire$280 before they would release me my car back the worst experience I had on yesterday with them I’m never getting another car from them ever and will make sure my family and friends doesn’t either

EXCELLENT!!! Feliberto Pena our service advisor was very professional with us, he kept us updated at all times and helped arrange for a rental car while we awaited for a new compressor to be installed on our 2021 Mercedez Benz GLS 450. He deserves a Golden Star for his high quality of profressionalism. We look forward to working with Feliberto once again in the near future. Thank you! Carol Fowler

Chris was very helpful in explaining the work that was going to be done and that needed to be done in order to keep my car running smooth. Even though the car ended up being in service for longer than expected, the Lyft services were very helpful getting me to and from the dealership.

I just got a new 2023 mercedes. I have two therefore to make the new one possible it took alot of work and patience . I have to thank Calin and Fabio for going that extra mile to help me out. They wouldn't stop until the job was done. I highly recommend them for your mercedes purchasing needs nothing but great things to say , Mercedes Benz never disappoints.

Yes, I recommend Mercedes-Benz of Fort Lauderdale for its excellent customer service, convenience in scheduling service and professional service managers

My issue was getting Mercedes to honor $150 off coupon

They evaluate your needs and recommend a suitable car. It is reliable and they prepare everything carefully. They work as a team so when the sales representative is not available they have a partner that knows about your case. They don?t push you to buy like other so it?s really nice. I will definitely visit them again for my next purchase.

service was on time with updates accordingly. Service advisor was knowledgeable.

Great Service!

We recently purchased our Mercedes last week with the help of our salesman Todd Fine. The experience was very pleasant and smooth. He was very informative and considerate of our needs. Highly recommend this dealership and his assistance. The finance manager was little bit rush.

Customer service was on point. Elie, the salesman was the best, great job Elie. Definitely bringing my friend to buy again.

I love the customer service in particular Tori Williams

Very professional and courteous. Loaner car was available

Amazing service! I tried every company in south Florida to find me new windows for my s coupe and only Mercedes find me them in less than a month ! ( I was waiting 4 months with safelite ) Highly recommend!

James Rubio was the perfect person for my problem which was fixed promptly

I love this dealership. It’s comfortable, convenient and I received great service from Xavier, from the service department.

Setting up service appointment was great and loaner car process was super smooth. Service representative kept me well informed as to what was going on and when the car would be ready. Staff were friendly and pleasant. An improvement would be a discussion as to what was actually done during the service. To be honest I still don’t know what was really done since the documentation I received and what I was told differed. For example, I was told that the engine oil was changed, but the documentation only said fluids were topped off. Which is it!? Also, an expensive repair was suggested, but turns out it was not needed. After my experience, I would suggest clients should be well advised to press for more details and explanations on the work carried out/proposed at this shop.

Terribel, I feld cheated Because I went to the different Mercedes and I got a quote for the same car much cheaper

Great buying experience. Hassle-free and willing to negotiate. Elie was awesome - ask for him. The customer service after we leased continues to be excellent. You really feel part of the Mercedes family. Update: The Service Depot was top-notch. Very helpful and took their time to go over pricing.

I have been a customer for over 11 years and on a consistent manner, I have always received a very personal and warm care from everyone working there. The staff is very professional, knowledgeable, and passionate, and they always find ways to meet and exceed customers' needs and expectations. Even if I would have the option to bringing my car in to a location closer to me, I would still choose to continue going to Mercedes Benz of Fort Lauderdale.

Great service from Sam,Bruno and Tony

It was amazing experience in everything, the professionalism of the sales staff was excellent, the facilities, the fast and easy process and of course the car The union of all these factors makes buying a Mercedes Benz a wonderful experience. Thanks to all the team

Dealing with Bryce to find the car I was looking for at a good price was perfect. He went above and beyond to get us what we wanted. When it came time to do the paperwork and buy the car the people that did that were terrible .Way to many issues and problems getting all there paper work done

I had my car serviced by Hipolito! He was very accommodating, service was quick and flawless. He kept me informed of step by step issues when they were found ! And service manager Steven Adams is amazing! Had a great experience at this location!

I have always had my financial concerns with dealerships especially owning a G550. Been to the Ft Lauderdale location at Mercedes Benz on three occasions. I will continue consistent service there due the impeccable service I always receive from Christopher. This service representative knows how to create loyalty beyond reason with his knowledge and ? can do? attitude. Sometimes it Feels he is actually performing the service himself.

I was referred to this location by my sister who had a very positive purchasing experience a few months before with a particular sales person and after visiting other Mercedes locations and not feeling satisfied I went in to see him; Todd Fine. From the moment I walked in, the experience was great! Todd provided a lot of education about the different classes which I was seeking as I couldn’t decide what I wanted to go with, he was so knowledgeable. He pointed out ALOT of features in a short amount of time, safety etc. The biggest thing for me was that I NEVER felt like I was interacting with a salesperson because there was never any pressure during our transaction or trying to upsell which was super important to me. The finance process options/payments etc was a breeze. Hands down the smoothest, most comfortable car buying process I’ve ever had! He also made sure my pick up was special. I’m happy to be part of the Mercedes family! Make sure you ask for TODD! You won’t regret it.

My experience is always great at Mercedes Benz Fort Lauderdale because of Mr.Troy Williams my service advisor. There is always some sort of hipcup and Mr. Williams is there to just fix it and get me on my way. He also is very good with his detailed explanations of the cost associated with each repair and preventive maintenance

Thank you, Logan for your assistance, honesty, and for making this typically draining process a great experience. In any car dealership I typically feel like an idiot. Not this time! You made it a perfectly smooth and easy process during which I felt taken care of above and beyond!

Best experience ever! Serraya assisted us from start to finish. She is AMAZING, knowledgeable and professional. She helped us and assisted us step by step and made our experience unforgivable. Walter was also great, he guided us through the finance process. Overall we will definitely recommend this location. & We love our new GLE 350 2023.

I love Mercedes-Benz of Fort Lauderdale. Chris Jablonski is fantastic! Chris is knowledgeable kind and honest. I’m very lucky to have Chris as my service advisor.

Rudy Torres is the best service guy, cummunicative, understanding and excellent follow through

My experience at Mercedes Benz Fort Lauderdale is always wonderful. The care and service are of excellent quality. My service advisor Filiberto Pena always treats me very well, he makes sure that the service fits into my schedule and he even always remembers the time I have to pick up my daughter from school, he is more than a car service. Definitely this dealer and my Service Advisor are the best! I recommend it 100%

I visited the dealership to lease another Mercedes SUV. The sales person gave us our options and we decided to take a day to think about it. The next morning I received a call from him telling me he had the vehicle that I was looking for, I told him we were on our way to the dealership. 40 minutes later we arrived and he said another customer had just decided to lease it. He then told me he had a used vehicle and that I should lease it right away before they run out

Mike, my service manager is 5-star, but their service process is poorly managed. Two red flags jump out every time I am in: 1. When they check my tires, they do not read the car's requirements and deflate the tires, causing a warning light and requiring me to fill the tires with air properly. I have told them about this no less than 4 times on the 4 last services. 2. When I am told the car is ready it never is. I continually hear that it is in the car wash. These are small things that raise big concerns about their competence.

I LOVE THE SERVICE EVERYONE IS SO NICE AND I HAVE A GREAT EXPERIENCE EVERY TIME I COME IN. GREAT JOB !

Very positive experience. We ended up purchasing a preowned Lexus LX 570. Bryce was our first contact and was very responsive. He was unable to meet us at the dealership due to the Jewish holidays and he referred us over to Todd Fine until Bryce could make it in to meet with us. They were both an exceptional representation of the dealership. They made the process very pleasurable with no pressure. Bryce always followed up and kept us informed of the detailing of the vehicle and any of the minor concerns that we had. We will definitely recommend Bryce and or Todd along with Mercedes - Benz of Fort Laudedale.

excelente servicio

Highly appreciated the aftercare for my vehicle after the service item was completed. John, a service supervisor, gteatly assisted me ito have some body work done. He was so careful to assist in the cost effectiveness of the work.

On time and delivered what was promised

Fantastic service and a great experience with Logan Ramsey!Typically in any car dealership, I am treated like a complete idiot. Not this time. Truly great experience.

My Service ambassador Rudy is by far the best! He is always very attentive to my needs and has been supportive in multiple visits. Extremely knowledgeable and customer centric. I live in Miami and will always travel to Fort Lauderdale just for him. Thank you

Bryce was a pleasure!! Knowledgeable, honest, and trustworthy who will go the extra mile. On the contrary finance department was a bit aggressive and spooky so be mindful. Otherwise always & only dealing with Bryce and this dealership. Highly recommend.

I was very impressed by this dealership. Calin made by car buying experience stress-free. He went above and beyond to ensure that I got a vehicle to my liking. Walter, the Finance guy, was easy to work with as well. We hit a snag due to by bank being closed on a Sunday but he had a successful backup plan. I now have a beautiful Benz and worked with a great team to get it! Oh and by the way, the price was great too! Thank you!

Superb service

Amazing staff. So easy to own a Mercedes. Thank you !

Appointment was set. Met advisor. All great. Got a lyft home. Called by three and car was ready. Great experience.

Great location and service is very friendly and fast

Tommy helped me out and even went above and beyond when finance dept had a change in policy that he was not aware of after going back and forth to get the correct sales order. Lack of communication had me without a vehicle until Monday after being there since 1pm Saturday. For a dealership that moves millions of dollars a month you would think that would be vital information to share with sales rep and customer.

I went in for Service and Manny Guzman was wonderful. He made the experience smooth and efficient. I was having an issue with my battery and he got it resolved. Thank You!

Excellent service an excellent service, it exceeded my expectations, Richie received me and attended me very kindly, he made me feel very comfortable and helped me make the decision

Robert, customer service associate, was knowledgeable and efficient. Impressed with the service video done by the technician working on my car. He described the vehicle, service to be completed and result of the work completed. I found the video a useful way to see what work was done on the car.

Fast easy service to do because Mike Ferraro is always professional and fast.

Guzman is very good. He has good customer service skills

Our service advisor, Chris Jablonski, did it again . . . he provided us with the best and most friendly service you can ever have. He is by far the best service advisor we have ever had at Mercedes. We've had some pretty good ones before but Chris is absolutely superior! He knows his stuff and he goes about it in a very respectful, friendly and personable way. Keep up the good work,Chris!

Quick and Smooth repair took my car in after realizing it wasn?t accelerating properly.

Great service , work was great and friendly very professional

Took my car in for an engine light issue and two days later they had not even looked at it. I told them I needed it back for a trip I was taking and they ? fixed it? and told me to pick it up. One day later the engine light is back on and I have to do it all over again. Pain in my xxx.

Excellent service always. I appreciate the good communication & excellence.

Serraya, our sale rep, has been helpful since the moment she answered the phone and through out the entire car buying experiences. We have bought several new vehicles over the last 15 years and this has by far been the best experiences. My wife drove from Texas to Florida to pick up the vehicle and Serraya was helpful all the way. The one thing I did not appreciate was the general manager asking my wife to still drive another 40 minutes to the bank in which they mention they would have pay for the Lyft and or have someone take her there. It was the principle that my wife already drove 21 hours to purchase the car and they could not doing nothing else as promise to help her on that end. Other than that we are help with our sale rep.

I took my car for the second time this year for repair of a window and replace front tires . It took 3 weeks ( already spent 1 month before for window issue , still was not fixed ) 3 days after I enjoyed my car again I got an email saying my car needs Service . Well , it is a 28 months old car with 7.000 miles ? why replace tires , why windows don?t work, why they didn?t service while 3 weeks there . When do I get to enjoy my car for real ?

Great customer service. Lance Noel was a lot of help.

I took my car for the second time this year for repair of a window and replace front tires . It took 3 weeks ( already spent 1 month before for window issue , still was not fixed ) 3 days after I enjoyed my car again I got an email saying my car needs Service . Well , it is a 28 months old car with 7.000 miles … why replace tires , why windows don’t work, why they didn’t service while 3 weeks there . When do I get to enjoy my car for real ?

Went in for my normal yearly service, to find that the building was without power and they were having to reschedule everyone. A little inconvenient but can you really work on vehicles with no lights or computers systems? They took my information and stated they would contact me to reschedule as soon as their systems were back up and running. I got a return call toward the end of the day rescheduling for the next week. I received impeccable service as usual, friendly, consistent and thorough. Found a few aesthetic issues and found solutions for those as well. All in all two enthusiastic thumbs up! ?

Friendly, professional and valuable advice.

Yes, when I take my Benz truck for service, my service representative Torey Williams always does his best to accommodate me and to bring my vehicle in for service in a timely manner. I’m treating with respect.

I always have a pleasant experience at Mercedes. My service guy Torey, has been with me since the last 5 years and I have no complaints. Everyone is always willing to help, management is amazing. I am so happy that I purchased my car.

Good experience on time. Place a little crowded. Could have taken less time, but it worked. My customer service contact Rodolfo Torres, makes the process easier

I have very good experience every time in this location. Rodolfo it is the professional person and the Theodor take a good attention for my AMG .Thank you and we will continue be your customers.

First time at MB of FTL . Recently moved to this area and needed service on my GLC. The process was seamless from the check in to my courtesy ride to and from the dealership. My car was ready when promised and it was returned quickly and the best part ….it was clean! Kudos to my service advisor who took treated me like a million dollar customer.

Our service manager Michael Ferraro as usual gave us the excellent service we have been accustomed to. Car was serviced promptly and returned washed and we were n our way. HOF

Service was great and on time It doesn’t take a lot of time but done properly Everything is going back to normal we only miss regular car washing

Terrific Everything was taken care of on my service appointment

I felt misrepresented by the collision center and the service department. When I explained my concerns and discrepancies between the collision center and service department to the (manager, director) I did not get any solution or apology about what happened. This is not a way you conduct a business, the customer deserves transparency especially for the high dollars your collision center/ service department charge. Definitely the worse experience I have had at a service department.

A +++++ excellent service will recommend to all my friends and family

Service advisor Polo was always attentive and willing to help

40000 Miles Service completed with Full Satisfaction obtained.

I worked with Tommy Velez on the purchase of my Mercedes-Benz GLE 350 and the process was smooth from the get-go. I worked with him on the recommendation of a family member who had also bought a car from him in the past. I would highly recommend Tommy and the team at Mercedes-Benz of Fort Lauderdale.

I live 10 mins from MB of Pembroke Pines, but would rather drive the 30 mins across town and go to MB of Ft Lauderdale. They are organized, thoughtful, communicative and professional. Mike Ferraro kept me up to date on the service status of my car. Thank you!

My service rep is Mike Ferrara. He is always excellent and makes sure to communicate with me. He always treats me like every customer wants to be treated. This goes a long way when considering purchasing another car. I have had my car for 13 years, so that day is coming down the road.

Chris the service manager was outstanding. He handled everything with class and poise. Thank you.

Very difficult to get any response from agents, services issues were not addressed properly

MB of Ft. Lauderdale is awesome. The sales and service staff are first class, and my service advisor, Rodolfo Torres, is as good as it gets. Go to MB Ft. Lauderdale and experience MB first class.

I have been a happy client of this company for many years. Year by year they truly exceeded my expectations. Outstanding 5-stars customer service. Excellent management. Special Thanks for my assigned agent Chris for his commitment, efficiency and attention to every detail. Highly recommend this company to everyone looking for excellence. Natalia Novikova

Brought my car for oil change ( no brakes), nothing was wrong! Was told by service rep. : That I need service B for $1700.00. If I do somewhere else I will loose extended warranty!

Excellent service thank you so much

Excellent sales team Excellent service Beautiful facility Clean environment

Treated me and my E350 like we purchased it at the dealership, we did not. This was a recalled item from MB and even though my vehicle is tens years old and they treated it like a new car for a routine check. the service dept personnel all were great.

Rudy in the service dept is so helpful he?s the best !

My name is Tanya , and I have an excellent experience with Mercedes Benz of Fort Lauderdale !!!!!! All people are very professional and very friendly . AndI I will recommend Mercedes Benz of Fort Lauderdale to all my friends and family members !!! Thank you so much !!!!!

Replace coil on ML350. Filiberto Pena was very thorough and polite.

Every time I went to talk to any service specialist, there was always bad and careless attitude. When finally had an appointment with James. He is the only nice and normal person there. If it wasn't for him. I would've have given only 1 star. The only issue I still have is the android / car play assistant in my car. I'm calling to get that re checked.

Great service and follow up. Will come back and also recommend.

Service was impeccable! I got my car serviced and car washed and vacuumed.

Service advisor was professsional,friendly,responsive to all questions.as a new customer I appreciated Tory Williams making me feel welcome

Chris Jablonski was extremely professional and compassionate. He certainly makes sure that my car got First-class treatment. I give Chris a Five stars review

Have taken my 2 cars there for service for years my advisor Many Guzman has always provided me with great service everyone is always very nice 👍

Every time I went to talk to any service specialist, there was always bad and careless attitude. When finally had an appointment with James. He is the only nice and normal person there. If it wasn't for him. I would've have given only 1 star. The only issue I still have is the android / car play assistant in my car. I'm calling to get that re checked.

Benz of Lauderdale has a very courteous staff and extremely efficient team in every department. Plus Feliberto was very professional and reliable and knowledgeable.

Great service, purchased pre owned vehicle which was in mint conditions as advertised. Do not expect negotiations or sales pressures at all, the advertised price is final. Sales consultant: Mr. Ivan Silva; highly recommended!

Kyle at Auto Nation (Mercedes Benz) Collision Center in Ft Lauderdale is a 10 the people there are absolutely helpful and caring.

Service representative, Tameka was excellent. She scheduled and processed my vehicle with ease. I was given a loaner vehicle for the week as the service required several recall parts. Tameka corresponded with me daily with updates. I was extremely satisfied with her attention and expertise.

Sales experience was extremely satisfying. Bob my sales representative was very knowledgeable and presented various options available for my lease return. Ultimately I purchased the car.

Mike Ferraro is one of the main reasons I have taken each of my cars to Ft Laud Mercedes. He is top notch.

Todd was the most helpful sales person I’ve ever worked with, from the beginning he showed that he cares about the customer not just making the sale and continues this care throughout my vehicles journey!

Super great customer service. Excellent everything went smoothly and fast.

Engine light went on. Dropped off immediately. Check out and was related to gas cap. Software upgrades and other things were also made. This was accomplished quickly.

My sales agent, Calin Oran was outstanding. He was patient, knowledgeable and professional. He addressed all of my concerns. I had a lot of anxiety before I arrived at the dealership. He helped by making this experience a good one The financial manager, Stephanie Thompson was great. She was straight forward. She too was very professional, knowledgeable and helped me with financing. My car was delivered to my house and my trade-in car was taken. On the following day Calin showed me how to fully operate the vehicle. All of my friends and family like the car. I will be sending over customers.

It was fantastic. The staff is superb. They bent backwards to make sure that the job is well done. The car was washed and was very clean when it was returned to me

Great experience. I am not at all regretting to drive 28 miles to Fort Lauderdale, instead of just 8 miles to a closer dealer. There you get the honest, true service. Xavier my service advisor was professional, knowledgeable, friendly and courteous. The time estimated was the time taken. Even he came to advise me that my car is being washed and would be ready in 10 minutes. And that exactly what it took.

from the front door I was made to be comfortable. A car buying experience unlike any other. Joe Hagen was a great listener and answered every question with ease. He sent me preview photos before I even got there. I never felt pressured but appreciated.

Have been using the same Service Advisor for years. He is the only person that I trust. Mike Ferraro. As long as he is there I would not think of going anywhere else.

Tameka was fantastic. She did her all to help me. She would give me regular calls to update me.

Experience was Great, Randy And Carlo met all my requirements. I came in dealership and they treated me like family from start to finish. I was gifted an Amg box with a few personalized Mercedes Benz Amg Merchandise as a surprise and the feeling I got from that was heart warming. They also set the car up with a big bow and put my name and company name on a podium next to my car to help me out with my marketing. I?ve must admit these guys gain an life time relationship with me and my company. HIGHLY RECOMMEND

All good service was good Filapberto was very thorough

As usual, Mercedes Benz of Fort Lauderdale is immaculate! The facility is super clean, the customer service is A+, and the whole vibe is professional and welcoming.

Mike Ferraro is hands down the best service advisor I have ever had, between any brand. He is knowledgeable, diligent and has my best interest and safety in mind. I continue to do business with MB FTL because of my relationship with Mike. I recommend him and Mercedes? FTL to anyone in need of Service or repair for their Mercedes? Benz!

Perfect service Bill Lynn handled my assignment from the minute I got there and ordered me a Lyft to and from my house First Class Service all the way 😀

Best car service I’ve had in a while. Tameka was awesome! Got my car back in no time 💪🏾

Michael has exceeded my expectations once again. I Refered a friend to him and was informed that Michael was the best advisor he has ever had.

Once again Mike Ferraro in service exceeded my expectations. Mike has yet to find a repair for any problem I have had despite, despite having a lot of brand new technology and software in the 2021 E450 Cabriolet model.

Manny was vey helpful and communicative.

As always, they excelled my expectations. Mike Ferraro has yet to be able to fix anything in my 2021 E450 Cabriolet, despite some brand new technology and software for 2021.

Thank you, everything was great. Good experience Will recommend to family and froends

2nd time I had my 2015 C300 serviced here. Christopher Jablonski was great in explaining their repair process and pricing details. Very professional and great communicator. I will definitely go back.

My service advisor isHipolito he made my concern happen . Service was done in a timely manner, I appreciate the honesty and will recommend MB Fort Lauderdale for your purchase and service

The car I chose to purchase was not on the property and was shipped from Miami. however the salesman stated it would be there the next morning by 10am, it wasn't and he did not call with an update. it wasn't until my husband call were we updated on the cars arrival. also due to the rush of the sale, I was not able to test drive the car until the day after purchase. I have not received a call concerning the 2nd key. Most importantly, I was not informed that there was a huge scrape under the bridge of the car.

Yesterday I enjoyed another very positive experience at Mercedes-Benz of Fort Lauderdale! A week or so prior, I had booked an appointment with the service department. When I arrived, I was immediately and cheerfully greeted, and then ushered into the beautiful waiting room where my representative (Christopher Jablonsky) met me and invited me into his office to go over the details of my service, and answer any questions I might have had. I was made to feel quite welcomed and respected, and I trust that I received the very best service for my car’s individual needs in a timely manner. I remain very impressed with my overall experience at Mercedes Benz of Fort Lauderdale, and would like to thank everyone there for the kindness, courtesy, and professionalism shown to me. Special kudos to Mr. Jablonsky, who exemplifies excellence in customer service.

To maintain my AMG C43, I came in for a simple service: oil change, engine check and fluid top off and a clean and vacuum. I met with the individual assigned and we walked the car. I specifically pointed out that I wanted the inside vacuumed and where. He said, no problem, I’ll take care of it myself..2 and a half hours later, nothing I asked for was accomplished. How disappointing! I used to hold the dealership and Mercedes brand in high esteem but no more…I’ll find an independent mechanic now. A disgruntled former customer

Did the A service and all went very well. Rudy, my service advisor, is the best.

We has service done to out car and extremely happy with everything!

Manny was amazing assisting with my recent repair. He kept me aware and worked to get my car back to me as quickly as possible. He was a an absolute pleasure to work with!

Excellent and efficient service, with special thanks to my sales associate, Sam Edelsburg!

My experience was very negative, no welcome from service desk, every person that walked by me or I walked passed never said hello or good morning. My car was not repaired, I brought it in for the AC, not cooling and not blowing as it was, however they said nothing was wrong with it. I was told that when I went back to the deal to change my oil that they would look and see if it was really broken. So I am driving a Mercedes that the dealer can not fix, and with a semi functional AC in 90 degree Weather.

Posting the same review I left on google since you asked me to via email - including screenshots this time :) Leave your car here if you want it to sit for 2 days without even being touched. Communication is non existent unless you initiate it. And there seems to be no service loaners unless you book out weeks in advance. When it’s a safety issue with a 3 month old $200k car I just find that to be unacceptable. At any rate the service here sucks and I’ll just drive down to collection next time to avoid this dealer.

Very good dealer They did exactly what promised I

Have been having our cars serviced at Fort Lauderdale Mercedes for years, Mike Ferero has been our advisor for at least 10 of those years and always has time to discuss and recommend how to proceed. Great service department all around!

Service department is wonderful My salesman was a liar The dealership used card department never returned my calls even though I left over 7 messages - it is disgraceful and exactly what gives used car dealers the reputation of dishonesty and selling lemons. Todd Fine sold me a lemon and despite his representation that he would always be available and helpful after the purchase, he was nonchalant and completely unhelpful, Car was in the repair shop 3 times in less than a year with over 5,000 worth of repairs not covered by the over $5000 CD it?s of the warranty.

Happy with my new 2022 GLA -250

Excelente costumer services.

Service advisors are great, job was done on time and to high levels. However I booked the car in for a recall item which I was told it would be done, only to check in and find out the car isn’t due for it yet. Shame, because the rest was great…

Always an incredibly lovely and professional experience there. In spite of maintenance for these cars being kind of expensive I’m always surprised at the things they take care of for no charge at all. Much better than my experience up in Pompano Beach.

Purchased the 450 GLS last year from Bruno. Excellent experience. Recently needed service and Torey was excellent to deal with- highly recommend!

Great experience. Very attentive staff and punctual

This dealership is the best, but what makes it so extraordinary is my service advisor, Chris Jablonski! He goes over and above for all of his clients, and is so customer-oriented, which is very hard to find nowadays! I feel so lucky that he makes things flow very easily. He is such an asset to that dealership and truly makes it a pleasure to deal with when you are experiencing any kind of issues or problems with your vehicle! You can buy a car anywhere, but it’s the service you receive after the purchase that speaks volumes, and you won’t be disappointed here! Thank you Chris for making my car right, and doing everything you did for me!!

We have a 2011 gl 550 that we brought to the service department for a recall while the vehicle is there my wife ask the service advisor Bill to check one things and she ask for an oil change. we told bill that the suspension Compressor was touching the frame and creating a vibration but otherwise the suspension is working fine Bill called us back telling us that the repair for the compressor was 1200 bucks and that we also needed the serpentine belt replaced that would cost about 400 bucks needless to say I was shocked I was even more floored when he announced me that their hourly rate was almost $300 an hour sorry buddy But you’re not going to create new business like that Anyway you’re not gonna get my business. So 650 bucks later my serpentine belt was not replaced and my suspension compressor bracket neither I don’t think I’ll go back unless it’s warranty work

Overall good as always ? Chris went beyond to help me with my experience

The friendliness and the courtesy of the service advisors.

Service was quick and handled professionally by Mike my service coordinator ..

my service experience was excellent.

Easy to schedule service - good communication and follow up.

Best experience I?ve had in awhile. The level of service at this Mercedes was falling short. Thanks Rodolfo.

Always a great experience. My service advisor Manny is the absolute best!

From the very beginning our car buying experience was excellent. The sales team was very patient,nice and helpful. The finance guy was very informative and explained all the finance options available. All around the best experience. Highly recommend.

The sales team we worked with were very obliging and really went the extra mile to make us happy with the car we bought. They actually went so far as to paint over some problem areas and order new floor mats since none came with the car. They also promised to get me an instruction manual and work on getting the second key from the previous owner (both of which also didn't come with the car... pay attention to that second key, if you wind up needing it and don't have one, a duplicate will cost you upwards of $500). As for the dealership, be prepared to have the transaction take longer that you were expecting; no funny business, just too few people in the finance department and inter-departmental communication less than ideal. That said, we did wander into the dealership toward the end of the day on Friday, so arriving both earlier in the day and earlier in the week should provide a more satisfactory administrative experience. Still, when all was said and done, we got the car we wanted at the price we wanted and thoroughly enjoyed our drive home. I'd buy from Mercedes of Ft. Lauderdale again... on a Wednesday at 11am.

Great respectful service Fast and efficient my only choice

Lance Noel was an excellent salesman! Very accommodating.

Friendly and professional Services was provided by the service team at the FT. Lauderdale dealership.

I made an appointment to have my battery changed at the Mercedes Benz dealer. My service advisor Chris greeted me and had the car serviced while I waited. I was very pleased with the entire process.

Everyone was very accommodating!!!! Helpful and affordable

Service department was wonderful from start to finish, especially William.

Salesman a blessing. Very diligent. I found the car that I was looking for.

Service was completed while I waited. Car was returned, clean inside and out, in good time. my service advisor, Michael Ferraro was excellent, as always.

I have always had pleasant buying experiences at this dealership. The employees know me well from past buying

Ordered a unique vehicle about a year ago. Covid slowed things down by my Sales team kept me informed of my delivery status.

excellent service i visited other brand dealers they dont even stand up to ask you if you have questions since the first moment i made contact with mercedes i recieved great service not only regarding the cars , but financing etc even phone calls after work hours to help me with my questions regarding car and also financing tony guevara and walter bernal were great!!!!!! i would definitely come back for my next car

From the service representative to the full experience all was excellent. Prompt service and all was fixed. Comfortable waiting area. Thank you

Alex Covarrubias was the sales person who was responsible for the outstanding puchase experience. Autonation you have a good one here…. make sure to hold on to him!

I was helped by Rudy and he was great, he adviced me and gave me the best recommendation for my problem.

Bill gave me great service!!!! He was very helfulll and attentive.

The work performed on the car repair was outstanding. . I am very pleased with the results.

I was helped by Rudy and he was great, he adviced me and gave me the best recommendation for my problem.

Excellent customer service and very easy purchase process. It was seamless and made it very easy!

I was very worried because suddenly the power steering stopped working and had an screen message saying that the system was not working. Fortunately I was very close to my home (about 600 feet) and I drove until the condo. I called Mercedes Benz Fort Lauderdale and obtained very rapidly an appointment for next day. I was welcomed by Polo who take care of my car and I find that was very professional, friendly and efficient. H made arrangements to facilitate transportation to my residence and back to Mercedes. My problem was solved and started using my car as usually. I want to stress the quality of attention and of service that I received and want to congratulate Mercedes for this and to thank Polo very sincerely for his kind and efficient service.

It was a very good experience, Manny's treatment and professionalism are unmatched, I will surely return soon to give my vehicle the best treatment

Thank you for your professional service!

Make an appointment very easily on the phone. The service advisor Xavier was ver attentive to my concerns. I got a Lift back home and they sent a Lift to pick me up the next day.

Took my 2011 G-class to have two electrical problems repaired. Mr. Chris Jablonski was my service adviser. The problems both turned out to be buried in settings. Chris fixed both faults. It impressed me that he listened to me, understood the problems, and repaired them on a vehicle that ?old.? All of that, and just a wonderful chap with whom to speak. Would strongly recommend him!

Robert was very polite, courteous, and professional

Sales person went out Of his way to make sure I got the car /Color/spec I wanted within the time frame required.

My service tech was Rudy. He is exceptional. Extremely polite and efficient. If he tells you something......that is the way it is. He is an asset to the dealership

excellent and very professional. The salesman was the best.

The service department at Fort Lauderdale Mercedes is awesome, especially when you have a service advisor like Michael Ferraro, he is professional and is always on it. I would highly suggest anyone that owns a Mercedes to to have Michael as your service advisor. It makes owning a Mercedes a breeze and I cannot wait to get my new S580 next month.

Great service ! Costumer service is great. I been leasing my car for past 3 years with the same facility

Great team! Very professional. My Service Advisor, Torey Williams, went above and beyond!

Fast/ friendly service. Every part of your service visit is explained in detail. They are focused on you being comfortable and satisfied.

Brought my car in for the first time to get it checked out and make sure things were ok. Communication was subpar, and I spent most of the time working and didn?t realize four hours had passed. I got up to check what was going on and the front desk person was not really helpful and said I would have to wait for my sm to come back from break instead of just calling to find out. Definitely not the type of service expected at a Mercedes dealership?.

Seamless , efficient was not scheduled service advisor was great

Great service; fast & Bill was very professional, plus the car was very clean, including the rims, after being washed!

Had my car in for some extended warranty work and William made sure everything that needed repair was taken care of. Really went the extra mile for me

STAY AWAY!!!! STAY AWAY!!!! STAY AWAY!!!!! FROM THIS LOCATION!!! GENERAL MANAGER WILL NEVER CALL YOU BACK!!! I am a customer of Fort Lauderdale Mercedes-Benz for over 20 years, Seems to change the management service is horrible absolutely horrible!! I least a GLS 450 2020 and I realize that the tires that I have on the vehicle is falling apart pieces of rubber are peeling off and the car is shaking. I went to the store and I spoke to the service manager by name Orlando, When he saw my tires he asked me who put these tires on my vehicle, He told me that the tires are not below to Mercedes and he need to check it out. He called me the next day and he told me that this is a new brand that Mercedes start using and I’m not the only one that complained about that issue with that brand. He’s apologized to me and my 4 tires was change two new ones and I also got alignment and balance for no charge. Four months later which is 5000 miles later I start having the same issue with the New tires(when they replaced me the tire they give me the same brand which I have a problem with) I went to the store again and I realize that Orlando is not longer working there. I spoke with the service manager my name Mary. Oh he was looking at my tires she took some photos and she back with me a few days later telling me that what you can do it’s only to replace me two tires for free and I will need to pay for the other 2 and also that I need to pay for balance and alignment. This is ridiculous being $1500 a month for a car which is not even safe to drive!! I told her that I’m not willing to pay for anything and all I want is the four new tires with the recognize name brand.- The tires is breaking apart, Pieces of rubber hanging out. I must’ve mentioned that I’m driving over 35 years I am not a rough driver and 99% of my driving is on the highway. Something is fishy regard that brand of tires even when I went to the store the first time the old service manager told me that these tires are not below to Mercedes, then he find out that this is a new brand did Mercedes start using with .as I mentioned in the beginning of the review. I asked her to send me an email with her lousy offer and I was waiting for over a week for her to send it and she never did. I called the store again and Iris was asking to talk to the general manager until today which is over a week he never got back with me. I decide to call again to Mari this morning and she told me that nothing change and that’s the offer…. I asked her to put my cousin on the line with us and she refuses to put him on the line and she threatened to hang up the phone if I put another person on the line with us. She hung up the phone on me and I never heard back from her I left another message to the general manager of the store and he’s never get back with me. I do have another car in the meantime my GLS is parking in my garage because I don’t like to risk my three kids riding the car with defective tires. In the meantime I will give them till the end of the week and if it’s not gonna be resolved I will contact Mercedes USA along with my lawyer to handle this issue. This is a safety matter!!! Mari the service manager represent the store totally horrible!!! She was trying to bargain with me about the two other tires on top of my kids safety.!! As I mentioned before GENERAL MANAGER NEVER CALL BACK.. I will keep updates and adding to this review and I will keep you guys posted if anything change.. *** I was able to get a hold of the store manager this morning only by calling him from my office number so I was able to get a hold of him…. They don’t wanna replace me entire tires and he offer me the same thing that Mary Offer-me. I asked him why they replaced my 4 tires 4 months ago ,what’s the difference between then and now… His answer was that he was not part of the conversation between me and Orlando so I ask him to take a look and his computer for my vehicle service record and he will be able to see it. He refused to do so and he told me that he need to end the conversion.