I went in for some recall service and they serviced it fast and I didn’t have to wait for long as I have in the past with other dealerships. I will definitely be coming back for my service here.

Tommy helped me out and even went above and beyond when finance dept had a change in policy that he was not aware of after going back and forth to get the correct sales order. Lack of communication had me without a vehicle until Monday after being there since 1pm Saturday. For a dealership that moves millions of dollars a month you would think that would be vital information to share with sales rep and customer.

Chris was the BEST! My tire blew on 595 and he was able to get me in / out and taken care of!

Professional all the way.

Christopher Jablonski was my Service Advisor and he was very professional, experienced. detail oriented along with being very efficient. I will definitely contact him again for any future service needed for my car.

I went in for Service and Manny Guzman was wonderful. He made the experience smooth and efficient. I was having an issue with my battery and he got it resolved. Thank You!

Ray was great salesman, had a slight hiccup with the battery ray took care of it right away. Overall great experience would go to them again.

Service was at the upmost top of the line! From the moment I called and spoke Sam to the moment I got into the dealership and met with Tony, the quality of service provided was amazing, I told them what I needed and Tony worked diligently to find and secure my car! That was priceless, we are now very Satisfied customers, every one was very courteous and friendly, Definitely coming back to purchase our next vehicle!!!

Hands down the best! I highly recommend!

Excellent costumer service

Great customer service. Everyone I encountered from management, sales & finance made my experience great. So happy with my new Car. I Would definitely recommend Mercedes Benz of Fort Lauderdale. My sales men was Seth. He’s extremely Patient, he works really hard to find the perfect car to fit your needs. Aj the manger & Ms Thomas in finance are amazing as well, they Both made my buying process smooth.

Excellent service an excellent service, it exceeded my expectations, Richie received me and attended me very kindly, he made me feel very comfortable and helped me make the decision

Robert, customer service associate, was knowledgeable and efficient. Impressed with the service video done by the technician working on my car. He described the vehicle, service to be completed and result of the work completed. I found the video a useful way to see what work was done on the car.

This was for a scheduled service. Everything went great and my service person was amazing. He got my car serviced quickly and perfectly. Thank you Pollo.

Tommy, Fabio and Mike provided me with a great first experience with Mercedes-Benz. Thank you for making sure the car was taken car of before and after the sale!

Excellent, good customer service, clean vehicle.

Lo llevamos para una inspección qué no la hicieron bien

Mercedes is a well known and loved brand for a reason! The customer service is excellent. I had my vehicle serviced for an alignment and it was nice that they Lyfted me home. One thing I was disappointed about was that I asked for my car to be cleaned and it wasn't. Prior to my lease, I was told that mercedes owners could go to the dealer and get their car cleaned, but since the pandemic that stopped. It was my second time getting my car serviced with them and no cleaned.

Professional, great customer service

Don’t go there they try to charge you a lot of money and then they give you a discount Super bad service.

Purchased my first Mercedes in 1970 and the service and assistance provided by the Service Department has gotten better every year. I hope there is a Mercedes dealership in the other "side

Great place but parts

My Service Advisor, Mike, is the best you could ever hope to have. Sadly he can’t do everything himself, it is those things out of his control that can become problematic. In this instance it was how the work of replacing my front drivers side window was executed, my vehicle was left with scratches in the door paint and having to deal with an individual ( one step above Mike) who was far less customer focused and who through her approach to solving the issue could easily taint the good will towards Mercedes and turn someone ( in this case me) away from purchasing another Mercedes vehicle.

Kind, friendly, and very professional staff who always provides EXCELLENT customer service!

Joe Hagen and the team at MB of Ft Lauderdale were fantastic from the intro. Very transparent and explained everything. The trade in process was fast and easy and very fair. My wife and I enjoyed the whole process and Joe took his time to explain all the features and setup in the new C300 Coupe we bought. Walter in finance was super cool and a delight to work with. The whole process is seamless at MB of Ft Lauderdale. Top Notch and they’ve won our business indefinitely. Happy to be a customer here. Thanks to the whole team! 5 ⭐️s 10/10

Fast easy service to do because Mike Ferraro is always professional and fast.

Guzman is very good. He has good customer service skills

Our service advisor, Chris Jablonski, did it again . . . he provided us with the best and most friendly service you can ever have. He is by far the best service advisor we have ever had at Mercedes. We've had some pretty good ones before but Chris is absolutely superior! He knows his stuff and he goes about it in a very respectful, friendly and personable way. Keep up the good work,Chris!

They took my car cause I didn’t have 2300 at that time. Totally horrible

Quick and Smooth repair took my car in after realizing it wasn?t accelerating properly.

Great service , work was great and friendly very professional

As always, Manny was polite, charming and extremely helpful. The work on my car was fast, and well done. And a very nice brand new loaner car.

Took my car in for an engine light issue and two days later they had not even looked at it. I told them I needed it back for a trip I was taking and they ? fixed it? and told me to pick it up. One day later the engine light is back on and I have to do it all over again. Pain in my xxx.

Carlo Rozenblad was super helpful and did everything in our best interest, we are very happy with our new car and with the customer service that we received.

The sales Rep Charlie was knowledgeable on all the new features and provided a great experience.

Horrible service and especially after the sale was done they never followed though with what they said they would do. No idea how they have JD powers Award. Purchased a very expensive vehicle and just regret going to this dealership. They even screwed up my financing and registration of the vehicle after the fact. Not a enjoyable experience, won't be back again.

Absolute worst service I’ve ever experienced. I will never bring my car back to this location. The service director Steve or Steven , whichever it is, was COMPLETELY RUDE & had zero regards for my vehicle and situation. This came as a total shock for such a high end dealership. Never again! This absolutely lets me know I made the right decision with not purchasing my vehicle from here. Overall Tori did what he could under the circumstances for having such a huge customer base. Things happen, but to be rude and ill mannered was uncalled for.

Had an amazing, excellent experience from beginning to end purchasing our new car. MB of Ft. Lauderdale is just different from all the rest - no games or trickery. And Peter McInnis was extraordinary in making sure everything was easy and convenient. We cannot thank him enough for making us feel like VIPs and going the extra mile whenever needed. Don't bother with any other dealership, go straight to MB of Ft. Lauderdale - you won't be sorry you did.

Problem solved. Timely service, excellent and timely communication from service rep Tameka. Car was ready as promised, washed and cleaned inside and out,

Great service

I always wanted a Mercedes Benz, but thought they just to expensive for my pockets. The day I finally built up enough nerves to walk into a Mercedes Benz dealership. I was greeted by The director Mary Donnell, who I felt was so pleasant, she walked me over to meet a Salesman by the name of Carlo Rozenblad. When I tell you he was awesome. He took the time to show me some cars I even got to drive a Mercedes. That sold me alone. Best ride ever. I purchased my first Mercedes On that day, the people at this dealership was amazing I would highly recommend Mercedes-Benz and Fort Lauderdale and Carlo as your salesman. This experience ever

Aliyah was very helpful professional and patient. She took very good care of me and my car. She kept me informed

The personal attention given by Feliberto was excellent. He explained the services that I needed clearly and professionally. Also, the complimentary valet service via Lyft is vey much appreciated. It makes the entire car service experience extremely convenient. Everyone I encountered at the dealership was courteous and welcoming. Being new to the area, this was my first visit to Mercedes-Benz of Ft Lauderdale. I am happy to have found a home for my Mercedes.

Best customer service in the business.

Christopher is great. Makes sure you are satisfied with the work done and checks in regularly

Very nice people working there

Excellent service always. I appreciate the good communication & excellence.

Serraya, our sale rep, has been helpful since the moment she answered the phone and through out the entire car buying experiences. We have bought several new vehicles over the last 15 years and this has by far been the best experiences. My wife drove from Texas to Florida to pick up the vehicle and Serraya was helpful all the way. The one thing I did not appreciate was the general manager asking my wife to still drive another 40 minutes to the bank in which they mention they would have pay for the Lyft and or have someone take her there. It was the principle that my wife already drove 21 hours to purchase the car and they could not doing nothing else as promise to help her on that end. Other than that we are help with our sale rep.

I took my car for the second time this year for repair of a window and replace front tires . It took 3 weeks ( already spent 1 month before for window issue , still was not fixed ) 3 days after I enjoyed my car again I got an email saying my car needs Service . Well , it is a 28 months old car with 7.000 miles ? why replace tires , why windows don?t work, why they didn?t service while 3 weeks there . When do I get to enjoy my car for real ?

Great customer service. Lance Noel was a lot of help.

The customer service at Mercedes-Benz was very very nice pleasant good and fast service and Carlo Rosenblatt The cell agencies was very nice and I want to thank everyone in the Mercedes-Benz for my car and I love it

I took my car for the second time this year for repair of a window and replace front tires . It took 3 weeks ( already spent 1 month before for window issue , still was not fixed ) 3 days after I enjoyed my car again I got an email saying my car needs Service . Well , it is a 28 months old car with 7.000 miles … why replace tires , why windows don’t work, why they didn’t service while 3 weeks there . When do I get to enjoy my car for real ?

Went in for my normal yearly service, to find that the building was without power and they were having to reschedule everyone. A little inconvenient but can you really work on vehicles with no lights or computers systems? They took my information and stated they would contact me to reschedule as soon as their systems were back up and running. I got a return call toward the end of the day rescheduling for the next week. I received impeccable service as usual, friendly, consistent and thorough. Found a few aesthetic issues and found solutions for those as well. All in all two enthusiastic thumbs up! ?

Easy to deal with in and out under 2 hours

Friendly, professional and valuable advice.

Bill is the best service advisor I have worked with in any of Mercedes Benz. He is honest, kind , knowledgeable and sincere. If you need a service ask for him!

RECTIFIED ,I went down to the dealer for a full complete service and paid for it 2 months later I had to go back for alignment, they should get it right first time, after I got the alignment done, I told them to fix a tire tire, they didn't do that, I have to stop with a flat tire, terrible experience ever, my advice to mercedes benz dealer please practice GET RIGHT ON THE FIRST TIME, I'm so happy to got a call from the manager and rectified the problem and guarantee 💯 to not just make it ,right but it will never happen again, at mercedes fort Lauderdale? They do care about customers very well, come see for yourself. Come for a service stay as a family member of mercedes benz at Fort Lauderdale 😊

Went in for my normal yearly service, to find that the building was without power and they were having to reschedule everyone. A little inconvenient but can you really work on vehicles with no lights or computers systems? They took my information and stated they would contact me to reschedule as soon as their systems were back up and running. I got a return call toward the end of the day rescheduling for the next week. I received impeccable service as usual, friendly, consistent and thorough. Found a few aesthetic issues and found solutions for those as well. All in all two enthusiastic thumbs up! 👍

Yes, when I take my Benz truck for service, my service representative Torey Williams always does his best to accommodate me and to bring my vehicle in for service in a timely manner. I’m treating with respect.

I'm really thankful to Eduardo, Ellie and Stephanie from finance to help me get my car, all of them were very nice taking me through the process, thanks again for the help and time.

Mr. Charlie waz extremdly gentyl, during the purchase process, we felt a good energy and pleasand ambient of cordiality, and at same time knowledge regarding the C 300 Class, we enjoyed the test drive, and at end the acciunting person was a nice person as well, definitively I will recommend .ercedes-Benz Fort Lauderdale!

I always have a pleasant experience at Mercedes. My service guy Torey, has been with me since the last 5 years and I have no complaints. Everyone is always willing to help, management is amazing. I am so happy that I purchased my car.

Worst experience ever. 1. Maintenance was scheduled on Friday. Was not able to find a records. (was scheduled on wrong name!) 2. Waiting time to drop of a car - 40 min 3. Called to check a status next week Wednesday - no info. Nobody responded / called back. 4. Next day (Thursday) received a text: your car is still in Q to being dispatched to mechanic. 5. I requested a loaner. Guess what? Loaner is not available. 6. I started to call "manager" 7. Picked up my car next Friday (total 1 week for 4 Hrs service) 8. Got vibration at 75mph speed (was not before a service) 9. I received from MB feedback request - I put 1 star. They sent me kind request to contact back "...with some directions as to what we could have done better". 10. I called and guess what? - the lady said "we don't have customer service department. so nobody to talk with! :)

Maní was very polite and delivered the car on time.

Horrible staff and management, worst place to buy a car.

I was very pleased with my recent service at the Fort Lauderdale Mercedes Benz dealer. I had an issue with the sensor on a tire and problems with the GPS connection. While my car (a GLK) was being serviced, I had the use of a GLB loaner, which was a great opportunity to try before buying. Thank you!

They were very fast and helpful with everything! Thank you!!

Good experience on time. Place a little crowded. Could have taken less time, but it worked. My customer service contact Rodolfo Torres, makes the process easier

I have very good experience every time in this location. Rodolfo it is the professional person and the Theodor take a good attention for my AMG .Thank you and we will continue be your customers.

very prompt, courteous, and professional service.

I have very good experience every time in this location. Rodolfo it is the professional person and the Theodor take a good attention on my AMG63s .Thank you and we will continue be your customers.

Excellent Service

The entire service team and especially Manny were wonderful! Thank you.

Tony and Sam from the Ft Lauderdale Mercedes went above and beyond my expectations. I am very happy with my Mercedez 250GLA purchase, amazing customer service and follow up. I will use them again in the future.

First time at MB of FTL . Recently moved to this area and needed service on my GLC. The process was seamless from the check in to my courtesy ride to and from the dealership. My car was ready when promised and it was returned quickly and the best part ….it was clean! Kudos to my service advisor who took treated me like a million dollar customer.

Our service manager Michael Ferraro as usual gave us the excellent service we have been accustomed to. Car was serviced promptly and returned washed and we were n our way. HOF

It was pleasure dealing with Alex Conrubias. Never before has a car explain the feature of the vechiles He is pleasant and knowledgeable .

I had the best experience at Mercedes-Benz of Fort Lauderdale. Eduardo was so helpful and professional through the whole process, this will definitely be my new home for my next purchase.

Service was great and on time It doesn’t take a lot of time but done properly Everything is going back to normal we only miss regular car washing

Terrific Everything was taken care of on my service appointment

I felt misrepresented by the collision center and the service department. When I explained my concerns and discrepancies between the collision center and service department to the (manager, director) I did not get any solution or apology about what happened. This is not a way you conduct a business, the customer deserves transparency especially for the high dollars your collision center/ service department charge. Definitely the worse experience I have had at a service department.

A +++++ excellent service will recommend to all my friends and family

My salesman joe hagen Did a great job follow this through the whole Way. I purchased over the phone he took care of making sure everything was done correctly

Eduardo and Robert gave the best service. Always answered phone calls, sent emails regarding inventory. Overall a good team!

Robert my service advisor was great. Courteous, smiling and made me feel like he was very attentive to my needs. The service was timely and except for the drop off and pick up time, there was no wait for which I am very appreciative as it shows Mercedes Benz understands and cares that my time is also valuable. Thank you!

Service advisor Polo was always attentive and willing to help

All excellent

From start to finish , service was amazing. My service advisor, Tameka was gracious and professional. They did their best to accommodate me and get the job completed as quickly and efficiently as possible.

40000 Miles Service completed with Full Satisfaction obtained.

I worked with Tommy Velez on the purchase of my Mercedes-Benz GLE 350 and the process was smooth from the get-go. I worked with him on the recommendation of a family member who had also bought a car from him in the past. I would highly recommend Tommy and the team at Mercedes-Benz of Fort Lauderdale.

The welcome that I received is warm and comfortable. Knowing everything will be taken care of. So I can relax and don’t worry about anything.

I live 10 mins from MB of Pembroke Pines, but would rather drive the 30 mins across town and go to MB of Ft Lauderdale. They are organized, thoughtful, communicative and professional. Mike Ferraro kept me up to date on the service status of my car. Thank you!

Last month I purchase a 2018 C 300 Mercedes from Fort Lauderdale Mercedes unfortunately the car came with a lot of problems after passing 165 point inspection broken driving side mirror damage rim cracked windshield engine dipstick broken bad rotor off-center steering wheel alignment and the window switches are broken however when I contacted the sales person actually try to convince me that I went home I broke my window switches now I think that this is unacceptable and Mercedes should look into the dealership up with your customer service and the cars that he claimed of service and ripping off the average American ..Bob Keenan Paul Lazarus Mark Benz Aj …

Very good and professional service by Rudy

My service rep is Mike Ferrara. He is always excellent and makes sure to communicate with me. He always treats me like every customer wants to be treated. This goes a long way when considering purchasing another car. I have had my car for 13 years, so that day is coming down the road.

Chris the service manager was outstanding. He handled everything with class and poise. Thank you.

Very difficult to get any response from agents, services issues were not addressed properly

MB of Ft. Lauderdale is awesome. The sales and service staff are first class, and my service advisor, Rodolfo Torres, is as good as it gets. Go to MB Ft. Lauderdale and experience MB first class.

I was told I needed a radiator top hose and new radiator. I said ok and said I have a outside warranty . When warranty company was called they said just try the hose which they would not cover. Hose worked no need for a radiator which would have cost extra $1000.00 . I question how many other parts they tell me or other customers they need that they actually do not.

I live 10 mins from MB of Pembroke Pines, but would rather drive the 30 mins across town and go to MB of Ft Lauderdale. They are organized, thoughtful, communicative and professional. Mike Ferraro kept me up to date on the service status of my car. Thank you!

Rodolfo was great!!!! The whole experience was really good

I have been a happy client of this company for many years. Year by year they truly exceeded my expectations. Outstanding 5-stars customer service. Excellent management. Special Thanks for my assigned agent Chris for his commitment, efficiency and attention to every detail. Highly recommend this company to everyone looking for excellence. Natalia Novikova

Brought my car for oil change ( no brakes), nothing was wrong! Was told by service rep. : That I need service B for $1700.00. If I do somewhere else I will loose extended warranty!

I have a 2011 gl450 that I purchased from a different dealer. After the dealer had the suv for 2 months, they didn't solve the problems they were supposed to fix. The suv also had a recall that I was unaware of until after the purchase. I took it to Mercedes for them to check the recall and to also have a diagnostic ran because my dealer gave me the suv back with warning lights on. It took Mercedes 2 days to check and diagnose my car problems. 1 of which is the suspension that was supposed to be fixed but it isn't fixed correctly. And while the recall was free, that diagnostic test is $350, just to tell me that the dealership I bought it from, doesn't know what their doing. Money well spent. At least I know what's going on with the vehicle. The Mercedes dealership was everything I expected it to be. Hipolito was honest and upfront about the services that they provided. They even washed and vacuumed my suv before returning it.

Excellent service thank you so much

Excellent sales team Excellent service Beautiful facility Clean environment

Alliyah was wonderful. She was very helpful and made sure I knew what was going on throughout my appointment.

Ecxelente servicio, la atencion es unica, el servico posventa es muy completo, perfecto para tomar una decisiòn de compra.

Best location! Had to bring my car in for service and William took such good care of me and my car! I knew I was in good hands. I’ll always stay with Mercedes when I get service like this!

Had the best experience getting the perfect car for me. Bryce went above and beyond t make my experience seamless and enjoyable. Bryce is very knowledgeable about the vehicles and will show you how to use all the features of the car. Also, I have been very satisfied with the level of professionalism and friendliness of everyone at this location. This is definitely the place to go if you are looking for great vehicles, and most importantly the friendliest and most professional team, unlike many other car dealerships of several other luxury brands that great customers with a snobby and arrogant attitude. Thank you to this great team at Mercedes Benz Fort Lauderdale

Easy to make service appointment via email to Mike Ferraro. In and out as promised. Only did work that was needed, nothing else. Topped all fluids. Lyft home came very quick. A first-class treatment all around.

I went today for my 60000 maintenance. Mike my service guy was great. Great experience

Amazing from the moment you show up till you leave they treat you like family!

Treated me and my E350 like we purchased it at the dealership, we did not. This was a recalled item from MB and even though my vehicle is tens years old and they treated it like a new car for a routine check. the service dept personnel all were great.

I just purchased a CLE 350 and my salesperson was amazing. Carlo really went above and beyond to fill my needs, get me the car I loved, and made it very pleasant. A true gentleman. He was reassuring and was there every step of the way.

A great experience as always here at Mercedes of Fort Lauderdale. My thanks to Sam, Tony, and Fabio Duque for their help in making this transaction as smooth as possible!!!!

I’ve been a client since 2005. My next car will be purchased at MB of Fort Lauderdale.

I purchased my MB end of May and Gigi was great about getting me into a vehicle that I wanted and having it ready when I drove to Florida from Vermont to pick it up. Love my car but it's been quite the hassle purchasing a car out of state. It took awhile to get a 2nd pair of keys and we tried to get it programmed once we received it but the dealership here refused to do so because it violates company policy so we only have one set of keys. That's more of an inconvenience than anything so I'm not too bothered about it. My frustration is that it takes some time to get the tags squared away so I still have temp tags nearly 3 months later. Every month, I have to get new temp tags sent to me but it has to expire first. I've been very proactive about communicating with the dealership before they expire and it's been expired for 2 weeks now and I've been leaving messages with the dealership with no response. I was finally able to talk to someone in the Title department today and there's still a delay. I won't post her name publicly here but she was a bit rude. She said she would call me back and then didn't so I had to call back. She would cut me off in the conversation and didn't seem to genuinely want to help at all. I'm hoping this will be resolved soon and, sadly, posting this review is the only way I think someone will actually address my concerns. That's the hope anyway.

Carlo made my first car buying experience wonderful! Very personable, detailed, and kind. I highly recommend him!

Rudy in the service dept is so helpful he?s the best !

Great service great employees service writer was very helpful Mrr Torrie the assistant parts Mgr was fantastic the store is very comfortable an customer friendly I am a retired Chrysler an Nissan dealer I ran my stores like you my CSI was always right up there I'm really impressed with your entire dealership thank you

My name is Tanya , and I have an excellent experience with Mercedes Benz of Fort Lauderdale !!!!!! All people are very professional and very friendly . AndI I will recommend Mercedes Benz of Fort Lauderdale to all my friends and family members !!! Thank you so much !!!!!

Replace coil on ML350. Filiberto Pena was very thorough and polite.

Every time I went to talk to any service specialist, there was always bad and careless attitude. When finally had an appointment with James. He is the only nice and normal person there. If it wasn't for him. I would've have given only 1 star. The only issue I still have is the android / car play assistant in my car. I'm calling to get that re checked.

Great service and follow up. Will come back and also recommend.

Manny is the best service rep at this location. guranteed to get your vehicle back fast and receive excellent service,from recommendations moving forward to accurate information about your vehicle.

Service was impeccable! I got my car serviced and car washed and vacuumed.

Service advisor was professsional,friendly,responsive to all questions.as a new customer I appreciated Tory Williams making me feel welcome

Very friendly and efficient thank you Tara and Alex

Worst expirience in my life. They told me that my car was ready. I went to get my car and they let me waiting almost two hours. Then they said me that was a mistake, my car was not ready yet. They offer me to rent a car with a discount.

Tameka was absolutely amazing. From the moment I walked in, I felt like I could trust her. She was attentive, friendly and provided updates throughout the entire time that I was there. I will be requesting Tameka's assistance every time I go. That said, the actual service department took way too long to complete a maintenance service and tire rotation. There was no reason why I had to sit and wait for over 4 hours WITH an appointment on a Tuesday.

Chris Jablonski was extremely professional and compassionate. He certainly makes sure that my car got First-class treatment. I give Chris a Five stars review

Joseph made my experience A+. Joseph was very patient with me and answered all my questions and also gave me a suggestion and tip about the car. Great customer service from Joseph. Thank you. will always recommend friends and family to him.

Have taken my 2 cars there for service for years my advisor Many Guzman has always provided me with great service everyone is always very nice 👍

This is my first time at this Mercedes dealership in Miami I normally used the one in Augusta Georgia. The experience at the fort Lauderdale Mercedes-Benz was absolutely wonderful James help me through every process. I definitely will be bringing my car there for service.

I saw the damage on the seat of my car and sent a picture to the service person Xavier and immediately he ordered the part. The first time was wrong but very quickly got the right piece and was done perfectly

Every time I went to talk to any service specialist, there was always bad and careless attitude. When finally had an appointment with James. He is the only nice and normal person there. If it wasn't for him. I would've have given only 1 star. The only issue I still have is the android / car play assistant in my car. I'm calling to get that re checked.

Benz of Lauderdale has a very courteous staff and extremely efficient team in every department. Plus Feliberto was very professional and reliable and knowledgeable.

I took my mother's 560 SEL convertible in there for her for service. She needed new tires they wanted to charge your 1200 for four new tires yeah they're good tires they were InterContinental. I called her and I said I could get as good or better tire than that for about 700 bucks. So what I'm saying is is that you know that's just ridiculous charging an upcharge like that for tires I can understand being a mechanic on a Mercedes and charging big money but tires? Update7/22 the GM reached out&have made good w/service.I would highly recommend this location.Cynthia the secretary that works at the front was polite,friendly&helpful

Great service, purchased pre owned vehicle which was in mint conditions as advertised. Do not expect negotiations or sales pressures at all, the advertised price is final. Sales consultant: Mr. Ivan Silva; highly recommended!

Great service & quick to help a customer .

Alla was super professional, made sure i had the best car buying experience. Thank you.

Both Alex and Randy were great to deal with. They were helpful and each had a great sense of humor. They made the car purchase pretty easy.

Great service, purchased pre owned vehicle which was in mint conditions as advertised. Do not expect negotiations or sales pressures at all, the advertised price is final. Sales consultant: Mr. Ivan Silva; highly recommended!

Kyle at Auto Nation (Mercedes Benz) Collision Center in Ft Lauderdale is a 10 the people there are absolutely helpful and caring.

Service representative, Tameka was excellent. She scheduled and processed my vehicle with ease. I was given a loaner vehicle for the week as the service required several recall parts. Tameka corresponded with me daily with updates. I was extremely satisfied with her attention and expertise.

Sales experience was extremely satisfying. Bob my sales representative was very knowledgeable and presented various options available for my lease return. Ultimately I purchased the car.

My husband and I have been faithful customers for over 15 years and will not go anywhere or to anyone else but to Peter McInnis at Mercedes Benz of Ft. Lauderdale. We pass several different Mercedes Benz dealers on our way to the Ft. Lauderdale location and refuse seek car buying assistance from anyone else. People always send complaints when things are bad but sometimes never take the time to acknowledge when things are good. Therefore, I wanted to take a moment to say Thank you!!!!!! Thank you Peter for caring and providing the amazing service that we always receive. Peter believes in going above and beyond the call of duty at all times to help his customers. He made sure that the entire process went smoothly and his attention to detail was spot on! This is an example of a true commitment to his customers! I highly recommend working with him and definitely without a shadow of a doubt will buy from him in the near future.

First I felt safe as there was a person wiping down all the chairs in the waiting room. Mike my service rep. was ready and I spent a minimum of time and all the people I came in contact with where helpful and court ice

Mike Ferraro is one of the main reasons I have taken each of my cars to Ft Laud Mercedes. He is top notch.

Todd was the most helpful sales person I’ve ever worked with, from the beginning he showed that he cares about the customer not just making the sale and continues this care throughout my vehicles journey!

I had an OKAY experience with Mercedes. Firstly, when I came to the dealership and spoke with my advisor he told me that they only do full service and not just oil changes. I was misinformed by the receptionist with whom I scheduled the appointment with. Next, the advisor did not tell my how long my wait time is. I waited for over 2 hours and then reach out to the man working up front. He said “I can’t help you, go talk to your advisor”. I thought this was very RUDE and the fact that he was not willing to help me made it even worse. I reached out to my advisor and he said it will take 1 more hour, I went back home. I feel that the advisor was trying his best but was overwhelmed in some case it just stressed. But the receptionist and support staff needs some EXTRA training on how to speak with customers, and most importantly BASIC MANNERS. I would never recommend coming to this Fort Lauderdale Mercedes dealership again. So disappointing!

Very bad service!!!

Super great customer service. Excellent everything went smoothly and fast.

Engine light went on. Dropped off immediately. Check out and was related to gas cap. Software upgrades and other things were also made. This was accomplished quickly.

Christopher at Mercedes Benz Fort Lauderdale in the service department is the best!!! He always takes his time with each client and always has the most patience. He treats everyone like family aswell. He is the true definition of customer service🙏

Best deals and greatest salesman

Brought my car into the collision center after an accident and have had nothing but great service from this dealership

The service department is not welcoming He takes 5 days to repair a flat tire, they select the customer they like most to serve them it’s a biased service

My sales agent, Calin Oran was outstanding. He was patient, knowledgeable and professional. He addressed all of my concerns. I had a lot of anxiety before I arrived at the dealership. He helped by making this experience a good one The financial manager, Stephanie Thompson was great. She was straight forward. She too was very professional, knowledgeable and helped me with financing. My car was delivered to my house and my trade-in car was taken. On the following day Calin showed me how to fully operate the vehicle. All of my friends and family like the car. I will be sending over customers.

It was fantastic. The staff is superb. They bent backwards to make sure that the job is well done. The car was washed and was very clean when it was returned to me

My salesman Ray Ragnacci was amazing through this whole process! He is such an asset to Mercedes!

Amazing customer service, wasn’t even expecting someone answer me on Sunday and a gentleman name Everton answer me right away…very pleased

Most honest and direct car purchasing experience I have had. My sales person, Joe Hagen, was extremely responsive and easy to work with. From start to finish the process was clear and my questions were responded to professionally and with curtesy.

Great experience. I am not at all regretting to drive 28 miles to Fort Lauderdale, instead of just 8 miles to a closer dealer. There you get the honest, true service. Xavier my service advisor was professional, knowledgeable, friendly and courteous. The time estimated was the time taken. Even he came to advise me that my car is being washed and would be ready in 10 minutes. And that exactly what it took.

Tameka was lovely to deal with and was ultra-efficient! Overall a very positive experience

I received exceptional service at Mercedes of Fort Lauderdale when I brought in my car for service. Quick and efficient and R Torres went above and beyond to help me out. Glad to see that there are dealerships still taking customer service serous.

From the minute I walked in I felt comfortable. Joe had already taken some photos for me so I was excited to see the real thing. Joe was so refreshing to work with. He always answered my questions without judgment. A class act. If every car buying experience I have ever had was an nice as this I would probably have bought more cars. My past experiences were up there with a dental appointment. This was more like a pleasant boat ride. I will recommend this dealership and especially Joe to all of my friends who are currently admiring my new Alfa Romeo.

from the front door I was made to be comfortable. A car buying experience unlike any other. Joe Hagen was a great listener and answered every question with ease. He sent me preview photos before I even got there. I never felt pressured but appreciated.

Have been using the same Service Advisor for years. He is the only person that I trust. Mike Ferraro. As long as he is there I would not think of going anywhere else.

Best experience for a purchase.

I normally don't do reviews, but I think it is important to prevent other people to become victims of unscrupulous service centers like Mercedes Benz of Fort Lauderdale. I have a car that I am keeping until it becomes a classic. It is a Mercedes Benz ML63 year 2008 with 76000 miles, it is in great condition. I took my car in for a safety recall received from Mercedes Benz about my brake system vacuum pump. When the service advisor received my car he offered to plug in the computer to diagnose a Check Engine light my car had lit, The price offered for the diagnostic was $289.00 I refused to do it because I already knew the problem is a $22.55 oxygen sensor that I have to order from Amazon. When I received the car 2 days later and started the engine I noticed on the instrument cluster the yellow triangle + the ABS light on and a Message in the center screen: ABS, ESP Unavailable. Before moving my car or leaving the premises I intermediately turned off the engine and walked to the office of the service advisor to explain what was going on. He acknowledged that the only light that was on when he received the car 2 days before was the Check Engine light as he wrote on the work order and told me "the other lights came on because the car is simply old and things like that happen all the time". I told him most likely it should be that something was unplugged by accident when the technicians performed the recall. Since I was not satisfied with his silly explanation he called the Service Manager for me and the solution offered by that lady was to diagnose the car out my pocket to find out if it was their fault or not. Of course I didn't allow them to touch the car again to avoid getting robed. In my opinion the Service Department at Mercedes Benz of Ft. Lauderdale is managed by very dishonest people that need to put their hands in your pockets no matter what. Now I need to find out on my own what sensors they disconnected to cause this fault (most likely on purpose) At this point I truly believe it was definitely on purpose. Why all that? Because Mercedes Benz does not pay them much for recalls and they have to scrape some extra money to compensate? Keep your money in your pocket where it belongs and avoid this place.

Tameka was fantastic. She did her all to help me. She would give me regular calls to update me.

Thumbs up!

Experience was Great, Randy And Carlo met all my requirements. I came in dealership and they treated me like family from start to finish. I was gifted an Amg box with a few personalized Mercedes Benz Amg Merchandise as a surprise and the feeling I got from that was heart warming. They also set the car up with a big bow and put my name and company name on a podium next to my car to help me out with my marketing. I?ve must admit these guys gain an life time relationship with me and my company. HIGHLY RECOMMEND

Good service，Good serie. Good serice goodservice Good service Good service

Mike Ferraro is the best. Totally professional. Excellent communication. You couldn’t ask for a better guy to take care of your car.

All good service was good Filapberto was very thorough

Excellent service provided by the team. From Xavier the representative to each person who greeted me at the entrance.

Excellent Service at MB Fort Lauderdale - Eduardo Mancheno was the perfect gentleman and professional - He serves with no pressure!! He took time to understand my needs and sold me the right car! Enjoying my 2022 GLC300!!! Thanks Eduardo!!

My advisor Feliberto was very responsible, and answered all of my questions and concerns. Always answered the calls which is a plus that I didn’t have with other advisors from a different dealership.

Great service! Our service advisor, Christopher Jablonski was excellent. He provided us with outstanding customer care!! The work was completed so quickly that we were able to pick up our car on the same day that we took it in. The car was immaculate when we picked it up. I am updating this review. This is the second time we have worked with Chris Jablonski. He is outstanding. His customer service is beyond good. This dealership is very customer oriented. I highly recommend.

They corrected a problem on my vehicle that came from factory!

great customer service Fred in parts was extremely helpful 👏

Mike was excellent.

Customer oriented service. William Lynn was a wonderful adviser. Expensive, but it is Mercedes.

GREAT customer service. Xavier was attentive and super helpful. An excellent experience.

As usual, Mercedes Benz of Fort Lauderdale is immaculate! The facility is super clean, the customer service is A+, and the whole vibe is professional and welcoming.

Mike Ferraro is hands down the best service advisor I have ever had, between any brand. He is knowledgeable, diligent and has my best interest and safety in mind. I continue to do business with MB FTL because of my relationship with Mike. I recommend him and Mercedes? FTL to anyone in need of Service or repair for their Mercedes? Benz!

As usual, Mercedes Benz of Fort Lauderdale has an immaculate facility, a very welcoming and helpful staff, and great service.

I would like to write my endless thanks to Ms. Gökçe from your dealer. He understood what I wanted in about 10 minutes and found the vehicle I wanted. Thank you for your patience and smile. My vehicle was delivered within a few hours in immaculate condition. I recommend this reliable dealer to everyone.

This place is the definition of pathetic. Made an inquiry on 3 vehicles. 1 is out of state, unable to be transferred unless you purchase it first and pay for the shipping…. Second car was at a different location… asked where it was located… salesman “I can’t help you out with that car nor tell you where it’s located. You can come see the 3rd car if you’d like… In a world of customer service and fully understanding the world of automotive sales and the industry itself. This places doesn’t put the customer first… it’s the sale and the sale only. Glad I didn’t make my overpriced emergency purchase here.

I made an appointment for the 10,000 mile service, they attended me quickly and cordially, the service took less time than I thought, overall the service was excellent

Absolutely love this dealership. Mike Ferraro is the best service advisor I’ve ever had at ANY brand dealer. I have been taking all of my families cars there for over 10 years.

Excelente servicio de los que se merece cualquier cliente, no tengan miedo de visitarlos se sorprenderan con todo lo que el equipo podra ayudarlos.

Perfect service Bill Lynn handled my assignment from the minute I got there and ordered me a Lyft to and from my house First Class Service all the way 😀

I was surprised to find out that after buying a brand new car 2022 GLE and brought my car for service, the car wasn’t diagnosed and cleared the message, the car wasn’t even washed and vacuumed

Best car service I’ve had in a while. Tameka was awesome! Got my car back in no time 💪🏾

Michael has exceeded my expectations once again. I Refered a friend to him and was informed that Michael was the best advisor he has ever had.

Once again Mike Ferraro in service exceeded my expectations. Mike has yet to find a repair for any problem I have had despite, despite having a lot of brand new technology and software in the 2021 E450 Cabriolet model.

I had such an amazing experience purchasing my first Mercedes Benz and my salesman Carlo made it the best and smoothest experience ever. I definitely love my car and appreciate the great service!

Mike my service writer took great care of me! The rear hatch foot sweep never worked on my car. After driving from Los Angeles to Ft. Lauderdale Florida the hatch started closing on its own. They got me in & out & also took care of a recall notice that I did not know about.

Manny was vey helpful and communicative.

As always, they excelled my expectations. Mike Ferraro has yet to be able to fix anything in my 2021 E450 Cabriolet, despite some brand new technology and software for 2021.

Thank you, everything was great. Good experience Will recommend to family and froends

Excellent service, great prices.

Benz dealership was fantastic experience. Especially sales guy Robert Bohn. Very professional & knowledgeable about the vehicles. It was him that convince me to pick this dealership

An hour and a half is a little excessive for a tire rotation and the $$$ charge was a bit on the high side of the spectrum of terms in relation to tire rotations

Had a made an appointment but when I arrived the valet could not find my name. Was then met by someone who told me they were very busy so my appointment would just be a 'consultation'. I explained that I did not get up and go down there early in the morning for something that could be done on the phone and was told that 'a lot of people were waiting for such a consultation in a very condescending manner??? After a while, was told that they actually did find my appointment so met with the service guy. No apology for the mix up nor sorry for the confusion. Work was done in a somewhat timely manner (3 1/2 hours) and at a cost that we have all come to expect from a Mercedes dealer. Service consultant was very polite and efficient so no problem with him.

During my vacation to Fort Lauderdale, Florida, my family and I saw the Mercedes dealership and we were interested in looking around the shop. The customer service here was great and they had nice cars with many options. We were able to find and purchase a new vehicle that everyone in the family loves. It was a pleasure doing business with this dealership.

I had the pleasure of working with Calin over the weekend and it was remarkable. He was so pleasant, respectable and patient with us. He took his time and explained everything, gave me options and never once forced me or rush me. I really do appreciate is help and look forward in do business again because of the level of service he provided. Ps the car is beautiful and I’m still in awe

My bad experience took place in February. I was going to let it go, but I've decided to speak up. My wife and I visited the Ft Lauderdale location because it's close to time for me to turn my BMW lease in. The sales rep that we met with gave me his contact info and said I can reach out if I see anything of interest. Couple days later I texted him about the E450. He said I could come look at a used one since they had no new ones in. We agreed for me to meet at 6pm. I drove 30min to meet with him. I got there a little early but when 6pm passed, he was still with a customer. I said no problem I can wait a little longer while you finish. He told me if he didn't finish within a few more minutes he'd have a different sales rep help me. I sat waiting for 40min and still nothing. I asked a sales rep where he was, he didn't know. So I sent him a text saying I was going to leave due to being so late and he didn't respond. So I ended up leaving without ever being helped. I drove 30min out of my way to meet him and he just hung me out to dry. The worst part is even after I sent him that text, I've never heard from him since. I was very disappointed. I'm trying to avoid thinking I was being prejudged as a not so great perspective buyer due to me being black. But the level of disrespect I received felt pretty bad nonetheless. I have the sales rep's name and the corresponding texts between us if you're interested. At first I just let the matter go, but I've decided I shouldn't allow myself to be treated that way and not escalate the matter. My wife has a Mercedes and we've always considered the brand to represent the best service and fairness. That was until we visited the Ft Lauderdale location. Edit: That's an embarrassing response btw. No ask for my info to get further details, and a "please stay safe" remark was just an added insult. No worries, I'm keeping receipts. - 7/11/22

2nd time I had my 2015 C300 serviced here. Christopher Jablonski was great in explaining their repair process and pricing details. Very professional and great communicator. I will definitely go back.

Came from IL to Fort Lauderdale for a vacation, and was just about to hit 10k miles and service A. Called to schedule, arrived two days later for the appointment, check in took less than 5 minutes. Received a Lyft to my chosen address, and another when the car was ready. Forgot to mention they send me pictures of the vehicle and updates during the service itself so I’ll know what’s the current status. Wonderful experience, if I ever move to Florida, that’s the main reason

Had a very pleasant experience. Noel Lance was very helpful and made the entire process Fast and Easy.

Serraya was so nice and patient.

Highly recommend Mercedes-Benz of Fort Lauderdale. Fast service with true professionals. Will definitely purchase my next vehicle from this location.

Great service!

My service advisor isHipolito he made my concern happen . Service was done in a timely manner, I appreciate the honesty and will recommend MB Fort Lauderdale for your purchase and service

The car I chose to purchase was not on the property and was shipped from Miami. however the salesman stated it would be there the next morning by 10am, it wasn't and he did not call with an update. it wasn't until my husband call were we updated on the cars arrival. also due to the rush of the sale, I was not able to test drive the car until the day after purchase. I have not received a call concerning the 2nd key. Most importantly, I was not informed that there was a huge scrape under the bridge of the car.

Yesterday I enjoyed another very positive experience at Mercedes-Benz of Fort Lauderdale! A week or so prior, I had booked an appointment with the service department. When I arrived, I was immediately and cheerfully greeted, and then ushered into the beautiful waiting room where my representative (Christopher Jablonsky) met me and invited me into his office to go over the details of my service, and answer any questions I might have had. I was made to feel quite welcomed and respected, and I trust that I received the very best service for my car’s individual needs in a timely manner. I remain very impressed with my overall experience at Mercedes Benz of Fort Lauderdale, and would like to thank everyone there for the kindness, courtesy, and professionalism shown to me. Special kudos to Mr. Jablonsky, who exemplifies excellence in customer service.

To maintain my AMG C43, I came in for a simple service: oil change, engine check and fluid top off and a clean and vacuum. I met with the individual assigned and we walked the car. I specifically pointed out that I wanted the inside vacuumed and where. He said, no problem, I’ll take care of it myself..2 and a half hours later, nothing I asked for was accomplished. How disappointing! I used to hold the dealership and Mercedes brand in high esteem but no more…I’ll find an independent mechanic now. A disgruntled former customer

This Mercedes is such poor quality and the service is as poor as their products. This is the last Mercedes I will buy

Extremely disappointed! I took my car for service in this dealer ship, they changed the wrong tire, and when the manager called me after my bad review to ask me to leave a good review and she will take care of the problem, never called me back, I left several messages, not a call back.

Did the A service and all went very well. Rudy, my service advisor, is the best.

Absolutely fantastic experience. Mercedes Benz of Fort Lauderdale is by far the best Mercedes dealership in South Florida and I have several to choose from. I will never go anywhere else. Gigi was amazing. She made the process stress free and totally enjoyable.

We has service done to out car and extremely happy with everything!

Manny was amazing assisting with my recent repair. He kept me aware and worked to get my car back to me as quickly as possible. He was a an absolute pleasure to work with!

Excellent and efficient service, with special thanks to my sales associate, Sam Edelsburg!

My experience was very negative, no welcome from service desk, every person that walked by me or I walked passed never said hello or good morning. My car was not repaired, I brought it in for the AC, not cooling and not blowing as it was, however they said nothing was wrong with it. I was told that when I went back to the deal to change my oil that they would look and see if it was really broken. So I am driving a Mercedes that the dealer can not fix, and with a semi functional AC in 90 degree Weather.

Posting the same review I left on google since you asked me to via email - including screenshots this time :) Leave your car here if you want it to sit for 2 days without even being touched. Communication is non existent unless you initiate it. And there seems to be no service loaners unless you book out weeks in advance. When it’s a safety issue with a 3 month old $200k car I just find that to be unacceptable. At any rate the service here sucks and I’ll just drive down to collection next time to avoid this dealer.

Very good dealer They did exactly what promised I

Have been having our cars serviced at Fort Lauderdale Mercedes for years, Mike Ferero has been our advisor for at least 10 of those years and always has time to discuss and recommend how to proceed. Great service department all around!

Service department is wonderful My salesman was a liar The dealership used card department never returned my calls even though I left over 7 messages - it is disgraceful and exactly what gives used car dealers the reputation of dishonesty and selling lemons. Todd Fine sold me a lemon and despite his representation that he would always be available and helpful after the purchase, he was nonchalant and completely unhelpful, Car was in the repair shop 3 times in less than a year with over 5,000 worth of repairs not covered by the over $5000 CD it?s of the warranty.

Brought my 2020 AMG E53 in for front-end alignment. The service department was very busy, as always. My service advisor (Michael F) arranged for a Lyft ride for me to home an back. The appointment took only 1.5 hours. Mercedes-Benz-Fort Lauderdale continues to display a high-level of customer satisfaction. The dealership is friendly, courteous and efficient. Thanks again to the service team!

As usual Mike was great, in and out in just a few days. Love the new Tires

Very good dealer They made what they promised

Happy with my new 2022 GLA -250

Excelente costumer services.

Feliberto was very helpful in assisting me with my car issues. He kept me informed throughout the day and provided excellent customer service in a difficult situation.

Good morning I had a great experience at Mercedes Benz of Fort Lauderdale the staff was very nice it really same like I was at a car dealership were you are tired of waiting in the three hours I was there it really didn't feel like it and the deal was great I left with my dream SUV at a good price thanks.

Wonderful experience with Joe Hagen. He took the time to listen to my personal needs on the type of vehicle including my preferred color and budget. Very pleased with the service and continued follow up. Thanks, Joe! I am glad to be part of the Mercedes Family.

Rodolfo always gives Prompt professional service 👍🏻

Service advisors are great, job was done on time and to high levels. However I booked the car in for a recall item which I was told it would be done, only to check in and find out the car isn’t due for it yet. Shame, because the rest was great…

Always an incredibly lovely and professional experience there. In spite of maintenance for these cars being kind of expensive I’m always surprised at the things they take care of for no charge at all. Much better than my experience up in Pompano Beach.

Purchased the 450 GLS last year from Bruno. Excellent experience. Recently needed service and Torey was excellent to deal with- highly recommend!

Great experience. Very attentive staff and punctual

I have been working with William (Bill) in the service department. He is wonderful to work with. Very knowledgeable, patient and professional. He has kept in constant communication with me regarding a recall repair that I have pending. Due to his great communication, he has made the process a lot easier. He's a total rockstar. Goes above and beyond for his clients.

Excellent service as always. Mike Ferraro stayed in touch with us every step of the way while our GLA was being worked on. Outstanding

Very good service and attention, really an incredible shopping experience. Calin was very attentive, excellent seller. R. Diemoz

Amazing dealership! They treat you as a person, not a number. Extremely friendly, from the time you drive in for service, till you pick your car up. What makes the difference, is the customer service you receive! Chris Jablonski, is my service advisor and is so great! Very customer-oriented, and if there is any issue, he is always there to help. He truly is an asset to Fort Lauderdale, and always has a positive attitude! He always does what he says and is a pleasure to deal with. This dealership is the BEST!!! I have recommended this place to all of my friends, and when you have Chris, as your service advisor at Lauderdale Mercedes, I can’t say enough about how pleased I am!!!

This dealership is the best, but what makes it so extraordinary is my service advisor, Chris Jablonski! He goes over and above for all of his clients, and is so customer-oriented, which is very hard to find nowadays! I feel so lucky that he makes things flow very easily. He is such an asset to that dealership and truly makes it a pleasure to deal with when you are experiencing any kind of issues or problems with your vehicle! You can buy a car anywhere, but it’s the service you receive after the purchase that speaks volumes, and you won’t be disappointed here! Thank you Chris for making my car right, and doing everything you did for me!!

We have a 2011 gl 550 that we brought to the service department for a recall while the vehicle is there my wife ask the service advisor Bill to check one things and she ask for an oil change. we told bill that the suspension Compressor was touching the frame and creating a vibration but otherwise the suspension is working fine Bill called us back telling us that the repair for the compressor was 1200 bucks and that we also needed the serpentine belt replaced that would cost about 400 bucks needless to say I was shocked I was even more floored when he announced me that their hourly rate was almost $300 an hour sorry buddy But you’re not going to create new business like that Anyway you’re not gonna get my business. So 650 bucks later my serpentine belt was not replaced and my suspension compressor bracket neither I don’t think I’ll go back unless it’s warranty work

Overall good as always ? Chris went beyond to help me with my experience

Leave your car here if you want it to sit for 2 days without even being touched. Communication is non existent unless you initiate it. And there seems to be no service loaners unless you book out weeks in advance. When it’s a safety issue with a 3 month old $200k car I just find that to be unacceptable. At any rate the service here sucks and I’ll just drive down to collection next time to avoid this dealer.

My husband and I felt wonderful and at home! It went very well, and 1 hour less than expected, the waiting time for fixing our car. All the parts which were needed had been in store. We feel really grateful! Thank you Robert and Team! Wonderful Team Work! Couldn’t be better not even in Stuttgart, Germany

The friendliness and the courtesy of the service advisors.

Service was quick and handled professionally by Mike my service coordinator ..

Over 3 weeks I have been waiting and still no one has contacted me with any solutions. I never expected this poor of service or response from this dealership.. They sold me a used high end SUV with only one remote key. I was told that they would locate the other remote. One month later still no remote. After a few days from when we picked it up the big display screen said there are major problems with the restraint system on both passenger and driver sides. I contacted the dealer and now I'm waiting. Brcause I dont live near the dealer I have to pay a deductable to get a vehicle I just purchased looked at for deficiencies that I was given on day one. In addition we are starting to hear a squealing from the brakes. Needs brakes? Poor response after the sale. Saleman was good but we spent a lot of money and expected better service after the sale especially considering this is a Mercedes dealer. Very disappointed.

my service experience was excellent.

I really loved working along side my sale representative in finding a car that suits me perfectly. Bryce was very informative and patient. He made my first time at Mercedes-Benz of Fort Lauderdale (Auto Nation) one to remember. Thank you Bryce for being so awesome! I couldn’t have purchased this car without you. I love it!!!!

Excellent service; Joe Hagen's customer service is top of the top.

Easy to schedule service - good communication and follow up.

Vlad was great and got me into my new car!

Xavier is the best service advisor

Best experience I?ve had in awhile. The level of service at this Mercedes was falling short. Thanks Rodolfo.

I had a great experience at this Fort Lauderdale location. Every one was friendly. My sales associate Seth was able to get me exactly what I wanted!! I was in and out in no time!

Always a great experience. My service advisor Manny is the absolute best!

From the very beginning our car buying experience was excellent. The sales team was very patient,nice and helpful. The finance guy was very informative and explained all the finance options available. All around the best experience. Highly recommend.

The sales team we worked with were very obliging and really went the extra mile to make us happy with the car we bought. They actually went so far as to paint over some problem areas and order new floor mats since none came with the car. They also promised to get me an instruction manual and work on getting the second key from the previous owner (both of which also didn't come with the car... pay attention to that second key, if you wind up needing it and don't have one, a duplicate will cost you upwards of $500). As for the dealership, be prepared to have the transaction take longer that you were expecting; no funny business, just too few people in the finance department and inter-departmental communication less than ideal. That said, we did wander into the dealership toward the end of the day on Friday, so arriving both earlier in the day and earlier in the week should provide a more satisfactory administrative experience. Still, when all was said and done, we got the car we wanted at the price we wanted and thoroughly enjoyed our drive home. I'd buy from Mercedes of Ft. Lauderdale again... on a Wednesday at 11am.

Great respectful service Fast and efficient my only choice

Lance Noel was an excellent salesman! Very accommodating.

Friendly and professional Services was provided by the service team at the FT. Lauderdale dealership.

I made an appointment to have my battery changed at the Mercedes Benz dealer. My service advisor Chris greeted me and had the car serviced while I waited. I was very pleased with the entire process.

Everyone was very accommodating!!!! Helpful and affordable

Service department was wonderful from start to finish, especially William.

Salesman a blessing. Very diligent. I found the car that I was looking for.

Service was completed while I waited. Car was returned, clean inside and out, in good time. my service advisor, Michael Ferraro was excellent, as always.

I have always had pleasant buying experiences at this dealership. The employees know me well from past buying

Ordered a unique vehicle about a year ago. Covid slowed things down by my Sales team kept me informed of my delivery status.

excellent service i visited other brand dealers they dont even stand up to ask you if you have questions since the first moment i made contact with mercedes i recieved great service not only regarding the cars , but financing etc even phone calls after work hours to help me with my questions regarding car and also financing tony guevara and walter bernal were great!!!!!! i would definitely come back for my next car

From the service representative to the full experience all was excellent. Prompt service and all was fixed. Comfortable waiting area. Thank you

Alex Covarrubias was the sales person who was responsible for the outstanding puchase experience. Autonation you have a good one here…. make sure to hold on to him!

I was helped by Rudy and he was great, he adviced me and gave me the best recommendation for my problem.

Bill gave me great service!!!! He was very helfulll and attentive.

The work performed on the car repair was outstanding. . I am very pleased with the results.

I was helped by Rudy and he was great, he adviced me and gave me the best recommendation for my problem.

Excellent customer service and very easy purchase process. It was seamless and made it very easy!

I was very worried because suddenly the power steering stopped working and had an screen message saying that the system was not working. Fortunately I was very close to my home (about 600 feet) and I drove until the condo. I called Mercedes Benz Fort Lauderdale and obtained very rapidly an appointment for next day. I was welcomed by Polo who take care of my car and I find that was very professional, friendly and efficient. H made arrangements to facilitate transportation to my residence and back to Mercedes. My problem was solved and started using my car as usually. I want to stress the quality of attention and of service that I received and want to congratulate Mercedes for this and to thank Polo very sincerely for his kind and efficient service.

It was a very good experience, Manny's treatment and professionalism are unmatched, I will surely return soon to give my vehicle the best treatment

Thank you for your professional service!

Make an appointment very easily on the phone. The service advisor Xavier was ver attentive to my concerns. I got a Lift back home and they sent a Lift to pick me up the next day.

Took my 2011 G-class to have two electrical problems repaired. Mr. Chris Jablonski was my service adviser. The problems both turned out to be buried in settings. Chris fixed both faults. It impressed me that he listened to me, understood the problems, and repaired them on a vehicle that ?old.? All of that, and just a wonderful chap with whom to speak. Would strongly recommend him!

Robert was very polite, courteous, and professional

Sales person went out Of his way to make sure I got the car /Color/spec I wanted within the time frame required.

My service tech was Rudy. He is exceptional. Extremely polite and efficient. If he tells you something......that is the way it is. He is an asset to the dealership

excellent and very professional. The salesman was the best.

The service department at Fort Lauderdale Mercedes is awesome, especially when you have a service advisor like Michael Ferraro, he is professional and is always on it. I would highly suggest anyone that owns a Mercedes to to have Michael as your service advisor. It makes owning a Mercedes a breeze and I cannot wait to get my new S580 next month.

Great service ! Costumer service is great. I been leasing my car for past 3 years with the same facility

Great team! Very professional. My Service Advisor, Torey Williams, went above and beyond!

Fast/ friendly service. Every part of your service visit is explained in detail. They are focused on you being comfortable and satisfied.

Brought my car in for the first time to get it checked out and make sure things were ok. Communication was subpar, and I spent most of the time working and didn?t realize four hours had passed. I got up to check what was going on and the front desk person was not really helpful and said I would have to wait for my sm to come back from break instead of just calling to find out. Definitely not the type of service expected at a Mercedes dealership?.

Seamless , efficient was not scheduled service advisor was great

Great service; fast & Bill was very professional, plus the car was very clean, including the rims, after being washed!

Had my car in for some extended warranty work and William made sure everything that needed repair was taken care of. Really went the extra mile for me

STAY AWAY!!!! STAY AWAY!!!! STAY AWAY!!!!! FROM THIS LOCATION!!! GENERAL MANAGER WILL NEVER CALL YOU BACK!!! I am a customer of Fort Lauderdale Mercedes-Benz for over 20 years, Seems to change the management service is horrible absolutely horrible!! I least a GLS 450 2020 and I realize that the tires that I have on the vehicle is falling apart pieces of rubber are peeling off and the car is shaking. I went to the store and I spoke to the service manager by name Orlando, When he saw my tires he asked me who put these tires on my vehicle, He told me that the tires are not below to Mercedes and he need to check it out. He called me the next day and he told me that this is a new brand that Mercedes start using and I’m not the only one that complained about that issue with that brand. He’s apologized to me and my 4 tires was change two new ones and I also got alignment and balance for no charge. Four months later which is 5000 miles later I start having the same issue with the New tires(when they replaced me the tire they give me the same brand which I have a problem with) I went to the store again and I realize that Orlando is not longer working there. I spoke with the service manager my name Mary. Oh he was looking at my tires she took some photos and she back with me a few days later telling me that what you can do it’s only to replace me two tires for free and I will need to pay for the other 2 and also that I need to pay for balance and alignment. This is ridiculous being $1500 a month for a car which is not even safe to drive!! I told her that I’m not willing to pay for anything and all I want is the four new tires with the recognize name brand.- The tires is breaking apart, Pieces of rubber hanging out. I must’ve mentioned that I’m driving over 35 years I am not a rough driver and 99% of my driving is on the highway. Something is fishy regard that brand of tires even when I went to the store the first time the old service manager told me that these tires are not below to Mercedes, then he find out that this is a new brand did Mercedes start using with .as I mentioned in the beginning of the review. I asked her to send me an email with her lousy offer and I was waiting for over a week for her to send it and she never did. I called the store again and Iris was asking to talk to the general manager until today which is over a week he never got back with me. I decide to call again to Mari this morning and she told me that nothing change and that’s the offer…. I asked her to put my cousin on the line with us and she refuses to put him on the line and she threatened to hang up the phone if I put another person on the line with us. She hung up the phone on me and I never heard back from her I left another message to the general manager of the store and he’s never get back with me. I do have another car in the meantime my GLS is parking in my garage because I don’t like to risk my three kids riding the car with defective tires. In the meantime I will give them till the end of the week and if it’s not gonna be resolved I will contact Mercedes USA along with my lawyer to handle this issue. This is a safety matter!!! Mari the service manager represent the store totally horrible!!! She was trying to bargain with me about the two other tires on top of my kids safety.!! As I mentioned before GENERAL MANAGER NEVER CALL BACK.. I will keep updates and adding to this review and I will keep you guys posted if anything change.. *** I was able to get a hold of the store manager this morning only by calling him from my office number so I was able to get a hold of him…. They don’t wanna replace me entire tires and he offer me the same thing that Mary Offer-me. I asked him why they replaced my 4 tires 4 months ago ,what’s the difference between then and now… His answer was that he was not part of the conversation between me and Orlando so I ask him to take a look and his computer for my vehicle service record and he will be able to see it. He refused to do so and he told me that he need to end the conversion.

Excellent service. Very professional and polite. A big help in making my purchase

Very enjoyable working with Bob Keenan and Paul Lazarus in sales! Super customer service. Everything was ready on time. Great facility, very comfortable, great selection.

Peter and Mike really hooked it up for me . Same day service in/out. Took care of everything and then some. I really appreciate the professionalism thank you guys.

smooth sailing the whole way

The overall experience was great.

Satisfactory. The sales person could have been a bit more interactive during the buying process. Overall though it was a satisfactory experience.

Great Customer service from the service advisor Manny

very prompt with service and pleasant service technicians.

I met with Rick and he took care of all my concerns and understood me . It was easy fast and it was a pleasure .

First class Service and great explanation of what needed to be done. James Rubio was Outstanding!

William is just awesome he knows his customers and does a terrific job all times leaving me completely satisfied thank you Mercedes Benz for William as well as my truck I love you guys

Great Work by Service advisor. Access to loaner car is very important withthe service on my car Last 5 cars have been purchased at Ft Laud

Over priced. Tried over selling services. Went in for a recall and spent almost $700 on oil change and wipers.. My representative left before I picked up my car @ 6 pm. Was not able to go over issues and questions. Car wash not even washed wash or cleaned when returned.. Never again.

Die Niederlassung ist gut organisiert. Alle sind sehr freundlich. Es ist sauber und aufgeräumt. Die Wartelounge bietet Kaffee und Wasser an.

The Mercedes Benz house is my house and I hope that they correct the bad elements that may exist in the service area. when we arrive we want to see educated people , who greet people and do not look at people as strangers , never judge by the sometimes sporty and comfortable clothing that users sometimes like .

Their service and knowledge of the vehicle and their kindness was great.

Called service explained the problem I was experiencing and got me an immediate appointment and said work would be completed in two hours.

Calin was a please to deal with and by my vechile from. He took the time to explain all my options and was a true patient gentleman.

Always courteous. Robert in Service is excellent in providing the best.

Great service provided my Service Advisor. Mike Farraro. I needed a simple item fixed and Mile told me to wait and it would be done in less than an hour. I had a great cup of coffee from the coffee bar waiting room and within 30 minutes my car was done and washed. Thank you Mike for the great service! Luis Rimoli

Wonderful service at Mercedes Fort Lauderdale. William and Walter looked after me and were friendly and polite. I would highly recommend Mercedes Fort Lauderdale above some of the other Mercedes dealerships I have worked with.

EXCELLENT SERVICE.... VERY GOOD MANAGEMENT AND HANDLING OF THE LADY MANAGER OF THE SERVICE AREA.

alex already had the automobile ready for us to see and drive...seamless purchasing policy and i expect to purchase from this group again in the future

Polo, Rick and the team were awesome. I recommend this store and this shop for service.

me atendieron r�pido y solucione la situaci�n con mi veh�culo.

Sent my car for servicing, expecting to get it back the next day, after being warned that they have a back up as their system were down the day before. I left 2 voicemails + text my service advisor twice for update on time I can go pick up my car. Finally managed to get hold of him and was told that my car was ready for pick up hours ago. I have had no responses to my past vm or text. When I went to pick up my car, took 45 mins to find my car. Overall a really bad experience. However the staff (except the service advisor) were helpful and super apologetic when they couldn?t find my car.

Good service; the attention and attitude very gentle

I knew that I needed a new tire because it was worn, and I needed an alignment to be done so when I arrived at the service dept I was well taken care of and I had new tires put on my car and the alignment was done also. All was fine the staff is professional, helpful and courteous

Overall this is a well run place with likable staff. The service Dept is good at what it does but everything is expensive to fix or maintain. My additional warranty costs plenty but not sure what provides me with. The car broke down twice for the same reason (the computer wasn?t functioning). Once on the 95 on ramp in Miami/Doral area and they couldn?t send anyone to pick me up ! Neither could their sister dealership in Miami (truly the worst customer service there!!!), I was literally alone & stranded! Some covid bs excuse Anyway, I finally got me a tow which cost me over $250 and someone had to come and get me. It was an awful experience!

Excellent, very welcoming, Individuals are knowledgeable, friendly, and efficient, and facility is well equipped for a wait: television, drinks, chargers for phones and computers, etc?

Mike F is the best advisor..::the team from the moment you enter until you leave including the loaner team takes care of ALL of your needs.::highly recommend Darren E

The reason I went there is because of Peter McInnis who is pleasant to deal with and that I purchased or leased cars from for years.

customer service was great . I took my car for first Maintenance service. I did not have to wait for the car to get done. The service advisor scheduled a lift to give a ride back and forth. I was really appreciated that. Thank you so much!

Service is Top Notch! I had a regular service and an issue with massaging seats on my GL 550. Robert Blair was my technician. From start to finish the experience was pleasant, accommodating and rewarding as my seats were fixed, vehicle washed and running perfectly. Although I never “see” the mechanics, I hope they know how much they are appreciated! My cost was a bit over $3,200.00 and worth it!

Chris in service is the best ! I highly recommend him!

Let me start by saying reviews from me are very rare, I seldom do them good or bad but I was so inclined in this case it was only fair to recognize 5 star service when it's provided and in this case all free, more than doubling it's potential value. I was in a position to drop into Mercedes Benz of Ft. Lauderdale while waiting for my wife to return from a flight that she was flying round trip in the same day and it wasn't worth driving all the way back to our house so I stayed local to save time and money and this fit in perfectly in getting this service completed. With that in mind we don't live anywhere near this dealership nearly 200 miles away and there are no Benz dealerships any closer to us. Due to a sudden breakdown of my other vehicle the day before (a newer 2010 GM product in a similar class to the E350 model) I was forced to drive my 2006 Mercedes E350. That in fact is why my need to visit them, my Mercedes had an issue of it's own. I recently acquired it a few months ago and it has high mileage of which this Mercedes model and year has a very techy brake system referred to as SBC that counts your brake depressions and then at that limit requires service, bad part or not. To Mercedes credit my research indicated that they had significantly extended their warranty on this previously very expensive brake pump part and service and I had some time so decided to drop into this dealership close to the airport. I spoke to the service department, specifically service adviser Robert Blair and without hesitation, argument, any denials or usually required disclaimers he immediately assisted me and though I had to wait a fair amount of time unavoidably due to the length of repair and so forth, he confirmed parts in stock, confirmed meeting time constraints I explained I was under and ultimately they met ALL of the deadlines etc. and my car was soon returned with a nice wash and fully functional and safe for our trip back home. I was very impressed and satisfied and working on very little sleep having to leave very early to catch my wife's international flight so that lifted my energy levels quite a bit. Can't see how it could be anymore stress free.

Excellent as usual. Peter McInnis is outstanding !! I have purchased over 20 new and certified pre owned cars from him.

My Sales Representative was Bryce Greenfield.He was phenomenal ,The Buying Experience was GREAT

When I went to purchase a new car, I was initially disappointed that there were none of what I was looking for available. I sat with my salesman and ordered a car and was able to choose exactly which options and colors I wanted. I was kept informed of the build process and when the car arrived it was nicer that I had imagined. The quality and style and comfort is amazing.

My service advisor Mr. Mike Ferraro is fabulous and makes the trip to your dealership worthwhile! I recommend him strongly! Mr Nassar

The Professional Service I Received I Was Informed The Whole Time Service Was Being Done And When Done Car Wash Being Washed! Service Was Great!

They could not figure out the issue with my Ac then proceeded to tell me they can add freon to try and see if it will fix the issue which i was ok with until they told me an absurd price of $883.60 to add freon ... went to auto zone got a can and did it myself cost was 60$ complete scammers

Great service, punctual, reliable, highly recommend

Mike gives best customer service and best price , and he always gives me my car on time after checking everything.

Very happy customer. I had a great experience. Carlo my salesman answered all of my questions and was very knowledgeable and friendly. I drove away in my beautiful new suv.

I had a wonderful experience. Carlo my salesman was knowledgeable and friendly and answered all my questions. I drove away in my beautiful new Mercedes GLE 350 SUV. Obviously I’m a very happy customer.

Friendly service advisor. Prefer this location to pompano where they are not as friendly. Could use some additional perks as wait time can be long such as the JM Lexus service waiting room has which is much nicer. Needs desks for people who need to work and a more luxury feel.

I went in for my first maintenance/service visit and was highly impressed altogether. Fernandino, I think his name is, is highly experienced and very helpful.

Overall was great, Loved the guy who helped us, His name was ray. Great time

I went in for my first maintenance/service visit and was highly impressed altogether. Fernandino, I think his name is, is highly experienced and very helpful.

Told me car ready about 1:30 was not ready till 4pm probably a more reasonable time.

Accurate, quality, and timely service!

Terrible service. Service advisor was Michael Ferraro. Mr Ferraro doesn’t return phone calls - didn’t keep me updated on status of repairs to my vehicle when dealership had difficulty getting parts necessary to complete repair. After the dealership had my car for a month - my text message inquiring about status of repairs and if part had been received - was answered with “not yet”. Two phone calls to dealership manager, Mr.Hummel, were unanswered - but received an answer from “Mary” who identified herself as the service manager. I had been told just a few days earlier there currently was no service manager, the previous service manager “Orlando” had left. Mary said she would talk to the parts manager about getting the part necessary to complete my repair. Mary called back the following day stating they were expecting the part to be delivered the next day - it did arrive the next day as she thought it would - and the repair was completed - why couldn’t Mr Ferraro have followed through before this? It was necessary for me to pick up the vehicle after the service dept. had closed - but I was advised there would be no problem picking up my car from the sales dept. When I arrived to pick up my car, the young lady in sales was new and wasn’t able to get the computer to take the payment for the service. I had to return to the dealership the following day to pay for my service. When I got home and looked at the service papers I was given - I noticed errors in stated miles on the odometer - also it stated that one of my tires was bad (I had 4 new tires put on the car less than a week before it went in for repair) - AND - attached to my service papers - I had the service paper of another client - and what look like an inventory sheet regal one of their vehicles for sale. To add to all this - I found a significant scratch/dent On my car that I don’t remember ever seeing before. Also - called Auto Nation Corporate office to place complaint - spoke with young lady named “Socorro” who took all the information promising that I would receive a call back within 48 business hours - it’s now six weeks since that call - and no call back was received. Not a happy client ☹️

The service department was extremely helpful. They took care of the problem in record time. I was very pleased with the service.

Christopher Jablonski is the best service advisor we have had for the 3 Mercedes we have owned

My experience with Mercedes Benz of Fort Lauderdale service department has always been superb. My service agent Mr. Torey Williams is always on top of my service inquiry and he gets my vehicle in and out of repair without hesitation.

Called Chris Jablonski and told him I needed tires. He looked up his inventory and said the tires were in stock. He told me to come in and he could have them replaced the same day. I went to the dealership the same day and within two hours my vehicle had two tires mounted and balanced. To round out the service I got a comp car wash.

Taking your car to the dealer when you're out of warranty is such a scam. Don't waste your time. I took my car in for 2 issues - my bluetooth kept disconnecting and also my windshield wiper liquid was not dispensing. I was advised the cost would be $289 just to find out what the problem was but that it would be applied to the repair. I was told the repair of the bluetooth issue was going to be $6,150 and the part was on back order so it could be months before it could be fixed. Obviously I did not go with the repair. I asked about the windshield wiper fluid and he said that was just jammed and it would be about $147 to have fixed. When I asked if it could just be deducted from the $289 like he told me when I dropped off the vehicle he said no because the $289 only applied to my bluetooth issue. The total cost ended up being $347 - $289 for the 'diagnostic' plus $34 'shop charge' plus taxes. And to top it off, they said they would 'detail' the car prior to pick up. When I picked it up they had just vaccumed the front but left the back as is. Never again!

This Mercedes Benz dealership was the fastest and most reliable. Had a flat tire which roadside assistance took the vehicle to this service center. (usually visit the Miami Dade locations) I was so impressed by Bill and this facility. Prompt service, understood the issue, resolved the issue and was crystal clear on instructions/pricing. The ease of knowing the vehicle was being taken care by Bill ,to facilitate every step truly shows he's a great asset to this location.

The service team always explains what they want to do and why. The only issue I have is that repairs are solely focused on years or miles and often the car is not in either category and the owner is kind of frightened into doing a maintenance event that they might be able to wait on.

Ordered a new 300 convertible. Had to wait a little longer due to supply issues, but the dealer delivered the car to my house when it came in.

The customer service was very good they attended to me in a timely manner and was genuinely concerned about my needs.

Mike Ferraro is my Service Tech. He is wonderful. Very personable and detail-oriented. I?ve had some issues with my warranty of late snd each time he spearheads the discussions with both the warranty company or Mercedes Benz Corporate. Each time the result is to my satisfaction. Mike is that good.

The staff is courteous and the showroom impeccable Everyone is welcoming and it is a comfortable place to wait

Great service, the service person was courteous and very accommodating.

Service was great, labor was a little bit too expensive. Staff was very nice and helpful

I have owned Mercedez since 1978 I had the best service ever Chris is nit only knowledgeable but very nice and respectful it was a pleasure to serve my car

Peter I. Was amazing to deal with.He made the transaction quick and simple . Even met me there bright and early on a Saturday had me in and out in one hour. I definitely would consider him and that dealership. First class experience.

Always being the best! They treat customers with kindness

I had an amazing experience when I brought my car in for a maintenance call. As soon as I arrived my service advisor,Michael saw me and my car was serviced and washed in less than two hours. It was a pleasure.

All the people that work there from the greeters to salesmen and mechanics are all so friendly and helpful. It’s really unusual to see that so often. Good job !!!

Excellent level of service all around. Service personnel were of great help. This led me to purchase the EQS Mercedes at Fort Lauderdale dealership. I would rate the EQS as one of the best, reliable car on the market. It looks good, drives great and gives you a peace of mind on the road.

Professional, clean and modern. People there are ultra attentive to their customers. Couldn't be happier.

Only the service is slow and confuse . I put my car and the lost the paper there . No make the service. I wait 2 day for take my car back .

My service rep Manny was wonderful. He has always been helpful and very patient. Great reason to own a Mercedes is service! Thanx Manny

I have been going here for at least 15 years and the service has deteriorated, the cashiers are rude,she actually rolled her eyes when asked a question about the car, like are you stupid. It took 45 minutes to get my car after it was paid for. I was assigned a new service advisor who was MIA when we showed up and when we left. I miss Anja, who has extraordinary customer service.

Filberto was awesome. He answered all of my questions and ensured that my loaner was ready upon arrival.

Fast and smooth, two hours and I was out the door.

Excelente servicio para nosotros los clientes de Mercedes Benz, todo muy profesional y un lugar donde puedes esperar tu auto mientras realizan el servicio, la atención es la mejor, Rudy fue el representante que me atendió muy profesional

Fast and smooth, two hours and I was out the door.

Excellent and timely. Tech was informative with repair details and easy to reach. Easy to make an appointment as well.

I have bought 4 cars from the dealership over the last 12 years. My sales advisor Peter McInnis and service advisor Mike Ferraro are the reason I give all my business and recommend Mercedes Benz Fort Lauderdale to my friends and family.

The only take away is that I brought my car in for the same repair 3 times within 2 months praying that the issue will not happen again but customer service was great!

Car bought in for a 'road check' ...will drive it to Toronto/Canada ... new vehicle (2020/21 AMG) - -- service was done quickly and staff was friendly and helpful.

every person is helpful the place spotless the waiting areas are very comfortable there is free coffee even though I don't drink coffee naive to know about it and free water I also own a Toyota there is kkow comparison Ft Lauderdale bwnz doing in2022#1

one of the best dealers in South Florida

Rudy was great! Great and fast service! Great experience :)

Was quoted a price to replace a radiator on a 1990 MB 560SEL . The actual price came in $400.00 higher with exceptions to the scope of work completed . In discussing with the service rep he denied the $ lesser quote price and stated that perhaps I was light headed due to a funeral that I had attended prior to car pickup. I cannot even begin to tell you how annoyed his comment made me . My first and last visit to your dealership.

They told me it would be $289 to find out what was needed to repair the car which I approved. After about 1.5 hours the service rep came back and told me it would be another $1,000 just to find out how much it would cost to find out how much it would be to repair it. BAIT AND SWITCH. When I scheduled the appointment the service rep indicated it would be about $650 to fix

Rob is the man great service, extremely punctual, ordered my tires and had everything done when he said it would be... world needs more workers like him

Amazing experience, excellent information about the car that I want to buy

Super nice ambiance to buy a car, no pressure, Mr Cardoso helped us out very professionally and a lot of patience until we decided on what car to purchase, highly recommend Mr Cardoso and Mercedes Benz of Ft. Lauderdale.

I went in to purchase a part for my cousin. They had a beautiful white Bentley on the floor. I was like wow. One of the salesman said it only had 80 miles on it. I enjoyed looking at it. Enjoyed looking at the beautiful lavender orchard they had at the receptionist desk also. Said to self get out of there. The staff was very friendly.

The GM., Morad was excellent! He provides us with quality customer service and we recommend coming to see him. Thank you!

Bill Lynn was outstanding in his customer service. His explanation of the process was spot on!

The service was great, receptionist got me right to my service advisor, Manny Guzman who was very professional and answered all my questions. Got me in and out with a loaner. Great Service and when I picked up the car the same thing. In and out with smiles.

Located car on Mercedes Benz website and called to purchase. Process was relatively painless and efficient. Salesman worked diligently to complete transaction and car was in my driveway in 2 days. The only negative was wait time at dealership to get into finance manager to complete transaction. Otherwise, great experience.

Long time customer of this dealership, service delivery is first class with highly trained professionals populating each and every department. They genuinely care about you and your vehicle. Happy to enthusiastically endorse this dealership.

I had a slow leak in a tire in my almost-one-year-old Mercedes GLA 250. Apparently I had run over a screw. Fortunately, I had bought "tire and wheel" insurance when I bought the car. Mercedes Benz of Fort Lauderdale swapped out my leaking tire for a new tire. The service experience could not have been better. Chris Jablonski is a great service advisor!

Been with Mercedes for many years. Started with Service Rep Sol at a Miami dealership and moved with him when he came to Fort laudedale. Since Sol's retirement we have been with Mike Ferraro for many years. Our last service visit went very well. The service dept. secretary was very plesant in making the appt. Our service advisor, Mike, was very helpful. He is very knowledgeable, personable and even has a good sense of humor for a person who works in such a stressful environment every day. Definitely recommend. Daniel Meister

Excellent experience with salesman Raymond Ragnacci

I have been a repeat customer at the dealership for at least 25 years. Best dealership I have ever done business with over the past 25 years.

Having Our 2013 GLK serviced at Mercedes Benz of Fort Lauderdale was as easy as it gets, See Mike Ferraro on the service drive, doesn't get any better.

James Rubio greeted me within seconds of my arrival. He was polite, informative, and professional. He told me how long the appointment would likely take and showed me to the waiting area after asking if I needed a ride. While waiting, James informed me of the process and found me again when the service was complete. It took even less time than he predicted. James is an asset to Mercedes.

Outstanding service all the way!! 👍

We were impressed with the location and the presentation of the showroom. Ray, our sales associate, was very personable and took time to show us the different models and describe their features with confidence. It was a very easy process once we started the purchase of the vehicle and everyone had a very professional attitude throughout, even though it was late in the day. Ray took the time to ensure proper detailing and presentation of our new car and we could not be happier. Big shout out and kudos to all involved. For sure we’ll be back again.

Eddie in the sales department and fabio in the finance department we are nothing but exceptional. this was the easiest vehicle I have ever purchased it was so smooth and so quick everybody was so kind and helping. I will definitely be back to purchase my next one here what a great experience buying a car.

Sales person polite and not pushing. Accommodating and help. Good experience overall.

Professional staff

Pleasant as always?.all employees I came in contact with were helpful and very accommodating.

excellent advisor, courteous, knowledgeable. service performed in a timely manner, great job

Overall good, but still waiting on the second key.

My experience was excellent . ALA Surayeva was very professional and knowledgeable . She answered all my questions and was always willing to help me with any technology matters in my car or with my new car manual. This is the second car I leased with Mercedes Benz of Fort Lauderdale . I definitely will continue to be a repeat customer. ALA helped me with my first leased car from this dealership . And I live in Boynton Beach . About 35 minutes away. I try 2 remain loyal, if I receive excellent service . Which I always have . Mercedes Benz is very fortunate, to have ALA Surayeva as one of their sales representatives. Carl. Gridelli

Chris was excellent and took care of my service professionally, friendly, and efficiently

Very good and nice clean car and like the field snd environment of the car

Beautiful facility?.attentive employees. Quick service!

In 2019, I purchased my third SUV at Mercedes of Fort Lauderdale, and they never disappoint. I took my GLE in for service and my advisor Manuel G. is always so professional, friendly, attentive and helpful. He?s a fantastic advisor and they are lucky to have him in their employ.

I had a good experience. I went for my service of this year. The only thing I didn?t like was that they gave me a report but they didn't tell me if something was wrong like they did in the facility in Pembroke Pines.

Impecable service. Friendly. Transparent. Great follow up.

They are very dishonest when it comes to car service.. They act desperate for money and tend to inflate costs.

Awesome experience Bryce and Simon were great,polite,experienced and knew my needs

Calin & Simon were great! They made sure I got into the car I wanted at a good price! It took us two days to decide on a car and they were super patient and understanding. Their energy and vibe was also unmatched! The process was smooth sailing and I would return and recommend 10/10. Thank you guys!

I do not recommend the service dept. I dropped my 2013 GL450 (88k miles) on Thursday 1:30 because my check engine light was on. Never heard from anyone until I called Monday afternoon . I was told “oil was wicking up the wiring harness and it was recommended that I have the wiring harness replaced for $9,000.00. 🤔 won’t oil wick up the new wiring harness? Doesn’t that mean there is an oil leak somewhere? Ultimately my advisor said I could still drive my vehicle, just that the oil was making the sensors go off causing the check engine light come on. He said they cleaned it and the check engine light was off. So I picked it up on Tuesday afternoon. I pay my bill - diagnostic fee $235. I see on the bill “the condition of your brakes indicate that they may be close to needing replacement “. My front and rear brakes and rotors were replaced about 2 months ago so clearly no one actually looked at my brakes. And when I got in my vehicle the check engine light is still on. I will be looking elsewhere for service.

We recently purchased our Mercedes last week with the help of our salesman Charlie. The experience was very pleasant and smooth. He was very informative and considerate of our needs. We were able to find our perfect SUV within 30 minutes of arriving. Highly recommend this dealership and his assistance. The finance manager was also very helpful and a pleasure to work with.

We recently purchased our Mercedes last week with the help of our salesman Charlie. The experience was very pleasant and smooth. He was very informative and considerate of our needs. We were able to find our perfect SUV within 30 minutes of arriving. Highly recommend this dealership and his assistance. The finance manager was also very helpful and a pleasure to work with.

Best Service Tech in Business is Mike Ferraro. Was in and out with loaner in less than 5 minutes.

SERVICE ABOVE & BEYOND! Service exceeds expectations. Our service representative, Christopher Jablonski delivers a thoroughly professional and personal concierge experience. No “black boxes” or surprises. He provides consistent transparency in the upkeep and care of our vehicle. While many things in the auto experience at dealerships change, Chris and team are the constant at Mercedes Fort Lauderdale. Accountability, dependability, and reliability are his trademark. Thank you Chris!

I had ordered a car from MB NYC ( only factory owned store) but Stephanie Thompson of the finance dept helped me get prepaid maintenance, tire insurance , repair of a slight damage in transit. She introduced me to the service manager, Orlando and got me someone to teach me how to use my E class hybrid coupe. They made me feel welcome ( even though I hadn’t bought there) Good experience Ted Wolf Ft Lauderdale

The experience was friendly, fast and comfortable.

Christopher my service agent was very prompt in assisting me, very thorough went through all my concerns verbally & written, extremely pleasant & courteous. Communicated by email, phone & text in any updates & status of my car. He is awesome the agent next to him offered me great coffee & it made my day I enjoyed the hospitality & unity amongst the agents.

I am happy that Polo Vasquez is my advisor. he is very professional and efficient as well as very nice to his customers.

Lance and Randy are the best. Would recommend anyone in need of a new car to visit and speak with them.

Working with Paul and Bob was great and easy negotiation

I have only two words to describe an incredible experience at Mercedes of Fort Laudable. TOREY WILLIAMS

Service. Friendly people good coffee

Fast and very good regular service. They change filters and oil, and check the main points, as usual my car look ss new.

Terrible waste of time. The dealership made me fix a $3000 part that had no relevance to the issue my car was having. The mechanic tried to say that this was necessary, but my car was still having the same issues when I got home. He straight up lied about the issue and when I asked him to continue fixing the issue they had the NERVE to ask for more money. PLEASE IF YOU VALUE YOUR MONEY DO NOT GO HERE. You will be swindled like crazy, there is no help at this place and you will get jerked around forever.

I went to the dealership today 11/26/2021 to buy an used E350 priced $29.994. The sales person (Joe Green) was very attentive while I was there and tried to work with me to get the deal done (my intension was to buy it today). Joe calculated the payment with a $3,000 down payment and a 5% interest rate for a monthly payment of $483.00. Everything was going well until the Financial Manager (Stephanie Thompson) told me that it was impossible to get the car at that monthly payment. She lied to me in my face saying that my credit score was 600 (when it's not) and that even with a 0% interest would never get to that monthly payment for an used car of that price. Then she said that I could buy a less expensive car under those conditions. I confronted her about the calculation done by the sales person and when she asked what method did he used I told her the car payments calculator in the computer. She kept lying to me about the payments ( she wanted me to pay over $624 a month even when she wasn't making any sense with her numbers (by the way, all this without even having the bank"s offer). Mercedes Benz of Ft. Lauderdale just lost a $30,000 deal, without counting the dealer"s fees because of her. She literally tried to screw me over. If you go there, always go with your own finance plan or you might be her victim if you're not firm with your budget. I'm on my way to the Delray Beach dealer to see and possibly buy a E400 they just posted. I contacted the general manager and explained to him what happened. He asked me if I would be willing to do business if he could find a way to correct the situation. I agreed. He said that he'll be contacting me. Still waiting for his call. I would give -5 stars if I could.

I went to the dealership today 11/26/2021 to buy an used E350 priced $29.994. The sales person (Joe Green) was very attentive while I was there and tried to work with me to get the deal done (my intension was to buy it today). Joe calculated the payment with a $3,000 down payment and a 5% interest rate for a monthly payment of $483.00. Everything was going well until the Financial Manager (Stephanie Thompson) told me that it was impossible to get the car at that monthly payment. She lied to me in my face saying that my credit score was 600 (when it's not) and that even with a 0% interest would never get to that monthly payment for an used car of that price. Then she said that I could buy a less expensive car under those conditions. I confronted her about the calculation done by the sales person and when she asked what method did he used I told her the car payments calculator in the computer. She kept lying to me about the payments ( she wanted me to pay over $624 a month even when she wasn't making any sense with her numbers (by the way, all this without even having the bank"s offer). Mercedes Benz of Ft. Lauderdale just lost a $30,000 deal, without counting the dealer"s fees because of her. She literally tried to screw me over. If you go there, always go with your own finance plan or you might be her victim if you're not firm with your budget. I'm on my way to the Delray Beach dealer to see and possibly buy a E400 they just posted. I would give -5 stars if I could.

Brice our sales person was so courteous, patient and pleasant to work with. Mercedes Benz is lucky to have him representing them. Everyone connected to my purchase were helpful.

Be aware about the scam they are running to make you pay 5k over MRSP price. My salesperson told me that all dealerships are doing this and if I want to buy a car I have to pay 5k more. I trust him, forgot that never believe a car salesperson. I just found out that Miami Mercedes dealership does not do it but it is too late, I already bought the car.

Their service department is great! I dropped off my (non-MB) vehicle after it needed to be jump-started twice on a Saturday morning. It was late in the day, so I knew they wouldn't be able to get to it that day. First thing Monday Rudy (Rodolfo) texted me with the diagnosis. I needed a new battery. The repair was completed quickly and the car was ready for pick up later that day. Rudy kept in constant communication with the status update of my car.

Domenech is a great human being and sales rep. I've bought two G Wagons and three S Class from him. He always goes to battle to get me the best deal. He truly cares about his customers. - Billy Carson AKA 4biddenknowledge.

Great experience and customer service technicians. I was in a jam for a battery and they were quick and efficient. Highly recommend.

Chris our service representative was great to work with. Also, we would recommend Joe Hagen as your sales representative. They are both a winning team❗️

It gives me such comfort to know that my service rep Mike Ferraro looks after my car service with such care. I feel so fortunate!

Service, repair quality, customer care

The quality of service is extremely excellent,everyone is professional and courteous.

Todd at Mercedes Benz of Fort Lauderdale and his manager were awesome! We were truly in and out. They even negotiated a better rate for us than we originally had when we left the lot. I would highly recommend going to this location.

Great experience!!!!! At the Mercedes-Benz of Fort Lauderdale the environment is so heartwarming. Let me just make it easier for y’all, the Service Advisor and the environment are so exquisite...

The process was simple. I had to wait for the car, however while waiting, was informed and always on contact from the salesman.

The best experience to buy a new GLE 350. Fast and easy to trade in with Joe Green and his team!

Terrible experience with this dealer. Went to view a car that is available for sale, reps were lost and had me wait for 15 mins before someone was available. Finally when they're ready to show me the car, they were not able to find the keys and simply said that they cannot show me the car so i had to leave. I lost a potentially good car and they lost a sale. They promised to follow up and no one called me back. They didn't even return my calls when i followed up.

Excellent work and excellent supervision

The personnel! Nora is number 1! Hands-down Melodie Moorehead, Ph D

The sales department is such a pleasure to work with. Setting appointments and working with Mike who always has a smile and is always willing to help and will keep going until the job is done right. He’s the best!! I also want to thank the all the people in the service department for being kind and courteous.