12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from Mercedes-Benz of Ft. Lauderdale

I would not give any star If that was possible! If you want to enjoy your new vehicle and amazing customer service, well THIS IS NOT THE PLACE!!!!! DON'T GO THERE!!!! I got my new lease car a year ago and since then the car have so many problems and issues that causing me spending my time back and forth having them fix what need to be fixed, so many hours to waist on fixing a new car, a Mercedes benz car that suppose to work perfectly! I never had to fix problems so many times during a year doesn't matter which car I had from Toyota all the way to an old very old mini van. But the worst part was when I try to talked to a manager over the phone after telling me few times he have to check something and call me back he told me I have to add a lot of many to replace my car! WHY?!?! THIS IS NOT MY PROBLEM THAT YOUR MERCEDES BENZ CAR HAVE SO MANY PROBLEMS! Since I said no he just told me OK and hung up on me!!! Then I decided to go to the Delarship and one of the mangers his name is Anthony was there to "HELP" me. I explained him whats going on and told him about the call from earlier today even if he agreed that this is not normal or should be like this he told me that my options are A. To buy off the car - YES YES the same new car that I lease and have so many issues. B. To get in to a new lease and adding the money for my current car too - meaning pay more money that I do not need to pay because its not my fault that the car i lease from THEM have so many issues!!!! I told him he have to find another solution it doesn't make sense, he called Ala the lady that helped me when I got my lease i explained to her all over again she had to check few things ofcourse I have to wait again and get back to me like everything I just told them didn't exist! You can lease a new car but it doesn't make sense because you will have to pay a lot so we working on getting you a loaner car so we can fix your car they completely ignored of everything I said! So I got upset and asked how is that going to help ?!?!? I came for a solution! I can't keep coming when a new problem starts. She left and than Anthony came and said she left crying( that she didn't since I saw her right after and she was just fine!) And that i can't talk like that to employees and than he told me to get out and leave the location! And left ! Amazing customer service!!!! They do not know how to deal with problems that comes from their hands so they kick you out !!!! I was never so HUMILIATED in my life!! I will make sure that no one that I know will step in to Mercedes benz! And ofcourse now I stuck with a car that have problems!!! Again "Amazing customer service"! ANTHONY crossed the line when he KICKED ME OUT from your location like I'm a criminal while I'm just an upset customer that it can happen every day, and if they don't know how to deal with a customer that upset because of your customer service or product that you provide so maybe they are on the wrong job!

Gita Gita Oct 20, 2020

Gitit Oct 20, 2020

For close to 40 years of purchasing cars for my family and myself, I have had some of the most terrifying and dreadful experiences , which generally stemmed from the initial meeting of the salesperson. I have had panic attacks at dealerships, been threatened and do NOT ever look forward to buying a vehicle. However, living in South Florida and love to drive, I took another stab at buying not just a car, but a convertible, a used convertible. I thought that I had lost all my marbles but stubbles upon a well seasoned and sensitive salesperson that had ears and listened. Not only was he knowledgeable and insightful to my wants and needs, he was able to stick to them and I feel like I had never felt before towards a “Car” salesperson before. I not only liked this gentleman, I respected him for doing a job that should be done by all salespersons in that industry. His name was Todd Fine, and was my assistant in finding my rightful vehicle as I had asked and without any pressure or over pushing the limits of increasing the sale. His research, and extended courtesies, I didn’t think we’re possible, we’re in fact real. About a week after meeting Todd, I felt like I had a best friend looking out for my best interests and truly trying to get me into a car I wanted and could afford. We found a perfect match and within a week I felt like I was blessed by the whole car buying experience and drove off thanking him for the pleasure of knowing him. I have been given a restored faith in that not all salespeople are only looking out for themselves and that extra dollar. Todd has followed up on my purchase and has done an A+ job at fulfilling my wanting a convertible to play in and my trust in hopefully buying all my future cars from him and Mercedes Benz. Thank you Todd, for all your hard work and making this vehicle the nicest one I’ve ever purchased and driven. In addition to Todd excellent personalized service the whole staff was a pleasure. From the friendly reception at the front desk to the final financing and final drive out the door. I’ll be back and so will a great deal of my friends family and anyone that asks. Buying a car, once again, was FUN All the best to Todd and his Family

Richard Riedel Sep 16, 2020

I dropped my car off early last Monday morning, I was told that it should be an easy repair and expect to pick up my car around 11 am on Tuesday. I called my service advisor at 7:40 on Tuesday morning to check the status of my car and he told me that he had not yet checked on it but would do so and call me right back. Unfortunately that call never came. I continued my day using Uber for transportation and around 12:45 I was finished so I again attempted to reach my service advisor but again he did not answer his phone or cell and I left a voice message that he did not return. I went home and waited until 4:30 and tried calling my service advisor again he still did not answer my calls so I asked for help from the operator answering incoming calls to your service center, she was finally able to get him on the line and he did not apologize for avoiding me but simply stated that the shop was busy and my car had yet to be looked at, he told me that he would call me on Wednesday morning with an update, he did not. I started the process all over again trying to reach him by phone but again he would not return phone calls. I once again went to the operator for help asking for a supervisor he called me after a few hours and when the conversation started he avoided talking about poor customer service but stated that they were now working on my car and he would have my service advisor call me as soon as it was ready. I tried to explain my frustration and he did not seem to want to talk about it but said he would talk to my service advisor and make sure that he would follow up with me. The rest of Wednesday went by without a call from anyone else from Mercedes. Thursday ground hog day started again! No contact with anyone left the supervisor a voice message informing him of this which he ignored. Finally I went to the service center late Thursday and found someone to help me, he told me that I could take my car but in reading the notes about the service they indicated that they could not find the problem so it was being returned with resolving the issue. Four days of no communication from someone who gets paid to do so, his survivor appears to have the same attitude which explains a lot and a bill without repairing the vehicle. How do you think you did?

Thomas Cagot Feb 1, 2020

I brought my car to the customer service to be fixed so I made an appointment with NATE HARRINAUTH on 04/03/18 11:00am but when I got there no one could tell where he was he just was not at the dealer so without understanding why he was not there so I decide to leave because I couldn’t wait any longer. So I made another appointment and the next appointment was with MIKE FERRARO for 04/05/18 at 1:30pm but when I got there at the day of the appointment exactly the same thing happen again nobody could tell where he was and he was not at the dealer so I got very frustrated and upset so someone asked another advisor to help me. So Peter came to help me and I left the car to be fixed and 2 days later he sent me a message saying I had to sign some papers so they could order whatever was necessary to fix my car’s problem. At the other day I went there but Peter was not at dealer and he told me to go to talk to Koby to sign the document and this “gentleman” would have the paperwork ready so I could sign. when I got there the paperwork was blank and he asked me to sign it and I said I wouldn’t I wanted to understand what I was going to sign. So with a huge attitude he decide to call Peter and ask what he had to right down and Peter with upset ton of voice said he already had told me( i heard from the speaker phone) So koby very ironic started to write down on paper few lines and being very rude asking me to sign it as he was doing a huge favor for doing that. It was not my problem if Peter was not there. I am a customer and I pay for it. My car was supposed to be there for two or three days end up being two weeks when I came to pick up my car I end up being there for three hours. I felt like i was there bothering them. The bottom line is I had a horrible experience!!!! The advisors are very rude ironic and unprofessional that it is what I describe the customer service at the Mercedes-Benz of Fort Lauderdale.

Fabrício Guimarães May 1, 2018

Show next 5 Reviews

Reputation score by peer group in the automotive industry as reported by Reputation.com.

Real Reviews of Mercedes-Benz of Fort Lauderdale

12,000,000 Cars Sold to Happy Drivers

Come Experience the AutoNation Difference

Recent Reviews from Mercedes-Benz of Ft. Lauderdale

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